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Inbound Call Routing
Configuring the Auto Attendant
TIP
Unified Communications UC 320W Administration Guide
Handling invalid user input:
•
Invalid Input: Choose the action that occurs if the user presses an invalid
key or key sequence.
•
Timeout: Choose the action that occurs when the Timeout limit is reached.
AA Prompts
Use the Prompts tab to manage the prompts that the Auto Attendant plays to
assist the callers.
Opening this page: From the navigation pane, choose Call Routing > Auto
Attendant. Then click the Prompts tab.
Overview:
The system includes a set of four pre-recorded prompts. You can record new
prompts to replace the default prompts, and you can add more prompts, up to a
total of 20. You also can combine multiple prompts into a single prompt sequence
for use in your AA menus.
•
AA default prompts: The system includes four default prompts in the
language that is selected on the Regional Settings page. Prompt 1: "If you
know your party's extension, you may enter it now." Prompt 2: "Your call has
been forwarded." Prompt 3: "Not a valid extension. Please try
again." Prompt 4: "Good-bye."
IMPORTANT: Prompt #2 will play when a Direct Extension Dial transfer is
initiated. If you change this prompt, record a message that is appropriate for
that purpose.
•
Examples of custom prompts: You may want to replace the default
recording for Prompt 1 with a greeting that includes your company name or
that includes special menu choices (for example, "Press 1 for Sales. Press 2
for Service."). You may want to add a new prompt that is used for the initial
greeting when your business is closed.
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