Routing Inbound Calls - Cisco UC 320W Administration Manual

Inbound Call Routing

Routing Inbound Calls

Routing Inbound Calls
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Unified Communications UC 320W Administration Guide
• Call Forward Busy/No Answer: The settings in this area apply to calls that
are received when the extension is busy and calls that are not answered
within the specified Call Forward Timeout period.
- Internal: Click this button to route the call to an internal number. Then
choose the internal extension.
- External: Click this button to route the call to an external number. Choose
a digit to get an outside line, and enter the phone number.
Use the Inbound Calls page to specify the call destinations for inbound calls. You
can keep all FXO ports and SIP/BRI phone numbers in the Default Route, or create
custom routing groups. You can specify different call destinations for day and
night. Night routing is triggered by a Force Night button on a user's phone or by a
schedule that you enable.
These settings do not apply to FXO ports that are configured as shared lines. The
inbound calls for shared lines are routed to the group members' phones.
Opening this page: From the navigation pane, choose Call Routing > Inbound
Calls.
Updating the default routing group:
To change the name of the group, simply type your text in the Routing Group
Labelfield.
To move phone numbers to other groups, see "Moving a number to a new routing
group" and "Moving a number to an existing routing group," below.
In the Ring area, choose the call destination. If you enabled Day/Night Call Routing
on the System Automation page, you can choose different destinations for Day
and Night, or set night service to Same As Day. The system will follow the
schedule from the Schedule page). When needed, you can override the schedule
by pressing a Force Night button on a user's phone. (To add Force Night button to a
user's phone, see Configuring the Phone Buttons for Users, page
- Internal: Click this button to route the call to an internal number. Then
choose the internal extension.
- External: Click this button to route the call to an external number. Choose
a digit to get an outside line, and enter the phone number.
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