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Cisco UC 320W Administration Manual

Small business unified communications
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ADMINISTRATION
GUIDE
Cisco Small Business
Unified Communications UC 320W

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Summary of Contents for Cisco UC 320W

  • Page 1 ADMINISTRATION GUIDE Cisco Small Business Unified Communications UC 320W...

  • Page 2: Table Of Contents

    Connecting the Power Connecting a Phone to the Network Connecting a Phone with an Ethernet Cable Connecting a Cisco SPA 525 Model Phone to the UC 320W Wireless Voice Network Connecting Attendant Consoles Connecting a PC to a Phone (Optional)
  • Page 3 Configuring Phone (FXS) Ports for Analog Devices Configuring SIP/BRI Trunks for Voice over IP Services Trunks Summary Chapter 7: System Features System Automation Schedule Configuring Extension Length and Internal Dialing Configuring the Music Settings System Feature Summary Unified Communications UC 320W Administration Guide...
  • Page 4 Call Routing Summary Chapter 11: Reviewing the Settings and Applying the Configuration Site Summary Applying the Configuration Chapter 12: Status General PBX Status Phones Status Voicemail Box Status Trunk Status Network Status Status Log Unified Communications UC 320W Administration Guide...
  • Page 5 Contents Appendix A: How Do I ... ? Unified Communications UC 320W Administration Guide...

  • Page 6: Chapter 1: Installing The Unified Communications System

    • Cisco SPA 500 Series IP phones • Cisco PA100 power adapters for IP phones or Cisco ESW 500 Series Ethernet switch (or equivalent) for Power over Ethernet • Ethernet cables to connect IP phones and computers Optional Equipment and Services For this function...

  • Page 7: Getting To Know The Cisco Uc 320W

    Installing the Unified Communications System Getting to Know the Cisco UC 320W For this function... you need: ISDN (BRI) Service Active ISDN (BRI) service account and up to four Mediatrix™ 4400 Digital Gateways. Connect the Cisco UC 320W and gateways to a Cisco SA 500 Series Security Appliance or equivalent router.
  • Page 8 Installing the Unified Communications System Getting to Know the Cisco UC 320W POWER/SYS On - Normal operation. Slow flashing - Booting up. Fast flashing - Upgrading firmware. Off - No power. LAN On - Connected to a device. Flashing - Sending or receiving data.

  • Page 9: Mounting The Cisco Uc 320W

    Mounting the Cisco UC 320W Installation Guidelines • Ensure adequate air flow. • Do not place anything on top of the Cisco UC 320W. • Ensure that the Cisco UC 320W is level and stable. Environmental Considerations • Storage Temperature (sea level): -22° F to 140° F (-30° C to +60° C) •...

  • Page 10: Wall Mounting Instructions

    Installing the Unified Communications System Mounting the Cisco UC 320W Wall Mounting Instructions The UC 320W can be oriented horizontally or vertically. Horizontal Orientation Drill the holes as shown. STEP 1 Recommended hardware (not included): #6 (0. 1 380 in. diameter) pan-head tapping screws, 3/4-in.
  • Page 11 Installing the Unified Communications System Mounting the Cisco UC 320W Mount the UC 320W as shown. STEP 3 Unified Communications UC 320W Administration Guide...
  • Page 12 Recommended hardware (not included): #6 (0. 1 380 in. diameter) pan-head tapping screws, 3/4-in. (19mm), with anchors for sheet rock installation. Insert the screws so that the heads protrude about 4 mm from the wall. STEP 2 Unified Communications UC 320W Administration Guide...
  • Page 13 Installing the Unified Communications System Mounting the Cisco UC 320W Mount the UC 320W as shown. STEP 3 Unified Communications UC 320W Administration Guide...

  • Page 14: Connecting The Equipment

    Installing the Unified Communications System Connecting the Equipment Connecting the Equipment Connect the Cisco UC 320W to your Internet service. STEP 1 UC 320W Unified Communications UC 320W Administration Guide...
  • Page 15 UC 320W ESW 500 Series Ethernet Switch 1-24 * Various switch models are available. Connect the Cisco UC 320W to an uplink port on the Ethernet switch. Refer to the documentation for your switch. Unified Communications UC 320W Administration Guide...
  • Page 16 Optionally, connect phone lines. STEP 3 UC 320W Optionally, connect other devices, such as analog phone, fax machine, external STEP 4 speaker, or external music source. Do not connect to power at this point. UC 320W Unified Communications UC 320W Administration Guide...
  • Page 17 The system will begin updating phone and gateway firmware and the basic configuration. You may see them reboot several times. This is normal. Congratulations! You have connected the equipment for your Unified Communications system. Unified Communications UC 320W Administration Guide...
  • Page 18 Installing the Unified Communications System Connecting the Equipment Unified Communications UC 320W Administration Guide...

  • Page 19: Installing Your Phones And Attendant Consoles

    Installing Your Phones and Attendant Consoles Installing Your Phones and Attendant Consoles This section includes information about physically connecting devices and equipment that might benefit the users of the Cisco IP phones at your site. • Installing the Phone, page 20 •...

  • Page 20: Installing The Phone

    Installing the Phone Refer to these illustrations to connect the handset and power. On all models other than the Cisco SPA 301, you also can connect a PC to your phone. Cisco SPA 301 Connections Unified Communications UC 320W Administration Guide...

  • Page 21: Cisco Spa 303 And Spa 500 Series Connections

    Installing the Phone 1. Power port: Use this port to connect the supplied power cord. NOTE: This phone can receive power over Ethernet only if a Cisco POES5 5-Volt Power Over Ethernet Splitter accessory is connected. 2. Handset port: Insert the long end of the phone cord into this port, which is marked with a phone symbol.

  • Page 22: Installing A Desk Stand (Optional)

    NOTE: This phone can receive power over Ethernet only if a Cisco POES5 5-Volt Power Over Ethernet Splitter accessory is connected. Installing a Desk Stand (Optional) A desk stand is provided with each Cisco IP phone. The stand can be easily attached or removed. NOTE •...

  • Page 23: Mounting A Phone To A Wall (Optional)

    Installing the UC 320W and Phones Installing the Phone Mounting a Phone to a Wall (Optional) To mount a phone to a wall, you must purchase the MB100 wall mount bracket kit. To attach the Mounting Bracket (MB), align the two cleats on the MB with the holes STEP 1 in the phone’s base.
  • Page 24 Installing the UC 320W and Phones Installing the Phone Orient the MB such that the phone’s Ethernet and handset ports are accessible STEP 2 after installation. Push the MB onto the phone’s base. Slide the MB upwards to lock it in place.
  • Page 25 Installing the UC 320W and Phones Installing the Phone (Optional) If a Wi-Fi or PoE dongle is installed, place in the tray. STEP 4 Unified Communications UC 320W Administration Guide...
  • Page 26 Installing the UC 320W and Phones Installing the Phone Plug in the Ethernet and power cables. STEP 5 Unified Communications UC 320W Administration Guide...
  • Page 27 Installing the UC 320W and Phones Installing the Phone Hang onto screws mounted in the wall. STEP 6 Unified Communications UC 320W Administration Guide...

  • Page 28: Reversing The Handset Retention Tab

    Installing the UC 320W and Phones Installing the Phone Reversing the Handset Retention Tab If you mount the phone to a vertical surface, you must reverse the handset retention tab on the phone body so that the handset does not fall off the phone when it is placed on the cradle.
  • Page 29 Installing the UC 320W and Phones Installing the Phone Rotate the tab180 degrees, as illustrated below. The tab now catches the slot in STEP 2 the handset when the handset is placed onto the cradle. Unified Communications UC 320W Administration Guide...
  • Page 30 Installing the UC 320W and Phones Installing the Phone Cisco SPA 500 Series Models Push the latch in. STEP 1 Slide the retention tab up until it detaches from the phone. STEP 2 Unified Communications UC 320W Administration Guide...

  • Page 31: Connecting The Power

    Installing the UC 320W and Phones Connecting the Power Rotate the tab 180° and re-insert into the phone base. The tab now catches the slot STEP 3 in the handset when the handset is placed onto the cradle. Connecting the Power...

  • Page 32: Connecting A Phone To The Network

    Insert one end of the Ethernet cable into the network port on the phone body STEP 1 marked “SW.” Insert the other end of the Ethernet cable into a LAN port of the UC 320W or into a STEP 2 LAN port on an Ethernet switch.

  • Page 33: Connecting Attendant Consoles

    Ethernet cable is connected to the phone. Connecting Attendant Consoles For extra line buttons, you can connect up to two Cisco SPA 500S Attendant Consoles to a Cisco SPA 500 Series IP phone. Before you begin, you need the following items: •...
  • Page 34 Using the attachment arm screws, secure the attachment arm to the phone and STEP 3 Cisco SPA 500S. Locate the AUX IN port on the back of Cisco SPA 500S. Connect one end of the STEP 4 auxiliary cable to this port.
  • Page 35 Installing the UC 320W and Phones Connecting Attendant Consoles Route the auxiliary cable inside the cable slot of Cisco SPA 500S. STEP 6 Unified Communications UC 320W Administration Guide...
  • Page 36 If you have only one attendant console, omit this step. a. Align the attachment arm over the peg holes on the right side of the first Cisco SPA 500S and the left side of the second Cisco SPA 500S. Insert the attachment arm pegs into the peg holes.

  • Page 37: Connecting A Pc To A Phone (Optional)

    Connecting a PC to a Phone (Optional) PC ports are not available on Cisco SPA 300 Series phones. A PC cannot be connected to Cisco SPA 525 models that are connected to the wireless network. To provide network access to a PC, connect one end of an additional Ethernet STEP 1 cable (not provided) to the PC port on the back of the phone body.

  • Page 38: Connecting Wired And Wireless Headsets (Optional)

    Connecting Wired and Wireless Headsets (Optional) The IP phones support wired and wireless headsets from different manufacturers. Cisco SPA 525 models also support Bluetooth headsets. For the latest supported models, contact your reseller. Each brand and type of headset may require different steps for connection.
  • Page 39 Arrow key to choose one of the following: • Phone: Your Cisco SPA 525G2 will pair with a Bluetooth headset only. Choose this option if you will not use the Cisco SPA 525G2 with a Bluetooth-enabled mobile phone. • Both: Your Cisco SPA 525G2 can use a Bluetooth headset, or operate with your Bluetooth-enabled mobile phone.

  • Page 40: Verifying Phone Startup

    On all models except Cisco SPA 501G, the time, date, extension number, and softkeys appear on the display screen. On Cisco SPA 501G, which has no display screen, you should hear a dial tone when picking up the handset or pressing the speakerphone button.

  • Page 41: Chapter 2: Getting Started In The Configuration Utility

    Phone numbers and account information for telephone service, ISDN (BRI) service, and SIP (Voice over IP) service, if applicable • Names and phone settings for your users and groups • Details for features such as dial plan, call routing, and Auto Attendant Unified Communications UC 320W Administration Guide...

  • Page 42: Features Of The User Interface

    Getting Started in the Configuration Utility Features of the User Interface Connect a computer to a LAN port on the Cisco UC 320W or the Ethernet switch, if STEP 1 applicable. Your PC will receive an IP address in the 192. 1 68. 1 0.x range.

  • Page 43: Features Of The Help System

    Tooltips: For help with a field or button on the page, place your mouse cursor over the field or button. A short description appears. For tabs and display fields where the displayed text is truncated, the tooltip displays the full text and additional details if available. Unified Communications UC 320W Administration Guide...

  • Page 44: Starting A New Configuration

    Restore / Load Session link at the top of the page. For more information, see Backing Up the Configuration or Saving a Session, page 45 Restoring or Reloading a Session, page Unified Communications UC 320W Administration Guide...

  • Page 45: Backing Up The Configuration Or Saving A Session

    • Save Session to Device: Choose this option to save the current unapplied configuration as a file on the UC 320W. Enter a Description, and then click Backup/Save Session. You can restore this session by using the Restore / Load Session link.

  • Page 46: Restoring Or Reloading A Session

    Load. All connected devices will reboot, and the system will restart in initial setup mode. Log in with the default username, cisco, and the default password, cisco. Advance through each task step by step. Be sure to apply your configuration or save your session before closing the configuration utility.

  • Page 47: Sending Feedback To Cisco

    • Load applied configuration from the device: Choose this option to reload the currently applied configuration from the UC 320W into the configuration utility for editing. You can use this option as an “undo” procedure when you have been editing your configuration but want to abandon your unapplied changes.

  • Page 48: Chapter 3: System Readiness

    Admin Username: Enter a user name for the system administrator to use to log in to the configuration utility. The username must start with a letter. You must replace the default username, cisco. Neither cisco nor admin is allowed in any form.

  • Page 49: Localizing Your System With Regional Settings

    To localize each feature individually: Click Custom. Then make your selections from the drop-down lists, as described below. • Phone Language: The language for menus and prompts on the phone display Unified Communications UC 320W Administration Guide...

  • Page 50: Configuring The Wan (Internet) Connection

    Use the WAN page to configure your Internet connection, as needed. Opening this page: From the navigation pane, choose System Readiness > WAN. The UC 320W is preconfigured to obtain a public IP address dynamically from your Internet Service Provider (ISP) by using Dynamic Host Configuration Protocol (DHCP).
  • Page 51 Internet. In the Max Idle Time field, enter the number of minutes of inactivity that will cause the connection to be terminated. This option is recommended if your billing is based on the time that you are connected. Unified Communications UC 320W Administration Guide...
  • Page 52 This option is recommended if your billing is based on the time that you are connected. Optionally, you can enter a Domain Name, if provided by your ISP. Unified Communications UC 320W Administration Guide...
  • Page 53 Internet. In the Max Idle Time field, enter the number of minutes of inactivity that will cause the connection to be terminated. This option is recommended if your billing is based on the time that you are connected. Unified Communications UC 320W Administration Guide...

  • Page 54: Configuring The Time Settings

    Click the hyperlink for the page that you want to update. To apply and test your settings: Click Apply Now. Wait while the UC 320W and all connected devices reboot. This process may take some time. After the reboot, messages appear in the WAN Connection Status area to confirm the WAN connection or to alert you to problems.
  • Page 55 Skip Apply and Test Step to continue to the next step of the process. At any point, you can click the Backup / Save Session link to save your work. Later, you can reload your session and configure your WAN connection. Unified Communications UC 320W Administration Guide...

  • Page 56: Chapter 4: Updates

    Gateways. Displayed information: • Each device is listed by its model number and MAC address. • Icons provide more information: Check mark: The device is currently available. Plus sign: The device was added manually. Unified Communications UC 320W Administration Guide...

  • Page 57: Managing Ip Phones

    Question mark: The device previously was active, but its current state is unknown. Exclamation point: The device cannot be configured due to capacity limits. The UC 320W supports up to two SPA 8800 IP Telephony Gateways. To manually add a SPA 8800 Gateway: Click Create SPA 8800.

  • Page 58: Upgrading The Firmware

    Do not disconnect power, press the reset button, close the web browser, or navigate to another web page during this process. Wait for the UC 320W and all connected devices to reboot. This process may take some time. At the end of the process, the browser may prompt you about navigating to a new web page;...

  • Page 59: Adding Licenses

    Adding Licenses If you have purchased additional licenses to expand your Unified Communications system, use the Install Licenses page to install the license files on the UC 320W. Opening this page: From the navigation pane, choose Updates > Install Licenses.
  • Page 60 PC, and double-click to select it. Browse for additional licenses, if needed. Click Apply Now to continue. If you add a file to the list in error, you can click the Delete (X) button to remove it. Unified Communications UC 320W Administration Guide...

  • Page 61: Chapter 5: Managing The Lan Settings

    • If you configured the Cisco UC 320W to operate as a DHCP client on the Data VLAN, the Data VLAN section is unavailable. Opening this page: From the navigation pane, choose LAN Settings > LAN.
  • Page 62 • Ending IP Address: Enter the final IP address in the range of IP addresses that the UC 320W can assign to the connected data devices in this VLAN. A Note About Static IP Addresses: If you need to assign static IP addresses to servers and other devices, you can use any addresses that are outside the DHCP Address Range for the Data VLAN.

  • Page 63: Configuring The Wireless Network

    • Security Strength: From the drop-down list, choose the type of security required for access to the wireless network. Cisco recommends choosing the highest level of security that is compatible with your wireless devices. The following options are available: Higher Security (WPA2): Cisco recommends this option.

  • Page 64: Port Forwarding

    NOTE are specifying in your port forwarding rules. Choose a static IP address outside the range of IP addresses that the UC 320W assigns dynamically to connected devices. To adjust the DHCP Address Range for the Data VLAN, Configuring the Virtual Networks for Voice and Data, page •...

  • Page 65: Network Summary

    Next. To load a saved session, click the Restore / Load Session link near the top of the page. Then choose Resume incomplete session from device, and click Restore / Load. Unified Communications UC 320W Administration Guide...

  • Page 66: Chapter 6: Configuring Line (Fxo) Ports, Phone (Fxs) Ports, And Ip Telephone (Sip/Bri) Ser- Vices

    Check this box if you want to view the picture at a larger size, for easier reading. View System Map: Click this link to view an illustration of the devices and services in the Unified Communications System. Unified Communications UC 320W Administration Guide...

  • Page 67: Configuring Phone (Fxs) Ports For Analog Devices

    Opening this page: From the navigation pane, choose Trunks > FXS. To enable a port, check the Enabled box. To disable a port, uncheck the box. Enabling the UC 320W built-in FXS port does not affect the user count on your NOTE license.

  • Page 68: Configuring Sip/Bri Trunks For Voice Over Ip Services

    To enter the phone numbers, click Phone Numbers. To hide this section, click the button again. • To add a single number: Click Add a Number. Type the phone number. Do not include any spaces or symbols but instead enter the exact number that Unified Communications UC 320W Administration Guide...
  • Page 69 • SIP Domain Name: Enter the domain name specified by your provider. • Authentication ID: Enter the authentication code, if required for your account. • Password: Enter the password for your account. Unified Communications UC 320W Administration Guide...

  • Page 70: Trunks Summary

    During the initial configuration, the system automatically saves your settings after you click Next. To load a saved session, click the Restore / Load Session link near the top of the page. Then choose Resume incomplete session from device, and click Restore / Load. Unified Communications UC 320W Administration Guide...

  • Page 71: Chapter 7: System Features

    Attendant menu for day (open hours) and one menu for night (closed hours). You can trigger the night behavior by pressing the Force Night button on a phone, or you can enable an automated schedule on the Schedule page. Unified Communications UC 320W Administration Guide...
  • Page 72 A specified FXO line will be seized for the call. You will configure the shared line on the Shared FXO Lines page. Unified Communications UC 320W Administration Guide...

  • Page 73: Schedule

    Then select the next segment by using the same method. • To clear the selection from a row: Click the pencil eraser icon at the right end of the row. Leave the row blank if the business is closed all day. Unified Communications UC 320W Administration Guide...

  • Page 74: Configuring Extension Length And Internal Dialing

    Specify the length of the internal extension numbers: 2 digits, 3 digits, or 4 digits. To choose the digits that can start each range of extension numbers, see the “Meaning of First Dialed Digit” section of this page. Unified Communications UC 320W Administration Guide...
  • Page 75 Extensions: The digit is used as the first digit of an internal extension number. For example, if you assign this function to the digit 2, and your extension length is 3, you will be able to configure extensions such as 200, 201, 202, and so on. Unified Communications UC 320W Administration Guide...

  • Page 76: Configuring The Music Settings

    Check this box if you want to view the picture at a larger size, for easier reading. View System Map: Click this link to view an illustration of the devices and services in the Unified Communications System. Unified Communications UC 320W Administration Guide...

  • Page 77: System Feature Summary

    During the initial configuration, the system automatically saves your settings after you click Next. To load a saved session, click the Restore / Load Session link near the top of the page. Then choose Resume incomplete session from device, and click Restore / Load. Unified Communications UC 320W Administration Guide...

  • Page 78: Chapter 8: Managing Users And Phone Assignments

    Fax or Lobby in the First Name or Last Name field. • If you enable voicemail, inform the users that the default voicemail password is 12345. Opening this page: From the navigation pane, choose Users/Phones > Users. Unified Communications UC 320W Administration Guide...
  • Page 79 Enter true to enable voicemail or false to disable voicemail for this user. • Enter a space between each element. • Enter a comma or press the enter key between the final element and the next firstname. Unified Communications UC 320W Administration Guide...
  • Page 80 First name and last name are required for the successful addition of a user record. • The extension number is optional. If it is included it must meet the requirements that you specified on the System Features > Internal Dialing page. Unified Communications UC 320W Administration Guide...

  • Page 81: Assigning Phones To Users

    Drag and drop into an empty slot: Position your mouse pointer on an Unassigned Phone. Hold down the mouse button and drag the phone to the empty Assigned Phone slot next to the user name. When the slot is highlighted in green, release the mouse button. Unified Communications UC 320W Administration Guide...

  • Page 82: Users/Phones Summary

    During the initial configuration, the system automatically saves your settings after you click Next. To load a saved session, click the Restore / Load Session link near the top of the page. Then choose Resume incomplete session from device, and click Restore / Load. Unified Communications UC 320W Administration Guide...

  • Page 83: Chapter 9: Managing Shared Lines, Shared Extensions, And Phone Buttons

    A shared line can be configured only if FXO ports are enabled. To enable FXO ports, see Configuring Line (FXO) Ports for Traditional Telephone Service, page Opening this page: From the navigation pane, choose Buttons > Shared Lines. Unified Communications UC 320W Administration Guide...
  • Page 84 FXO line is unassigned and remains available for outbound calling by other users. • Enter the call forwarding settings for day and night: Internal: Click this button to route the call to an internal number. Then choose the internal extension. Unified Communications UC 320W Administration Guide...

  • Page 85: Setting Up Shared Extensions

    After you type a label, additional features appear. Enter the remaining information, as described in this Help topic. Either complete the entry or delete it; an incomplete entry produces an error, indicated by a red X in the navigation tree. Unified Communications UC 320W Administration Guide...
  • Page 86 The voicemail box number will be the same as the Shared Extension number. To retrieve messages for this extension, dial the Voicemail Pilot extension number, enter the mailbox number, followed by Unified Communications UC 320W Administration Guide...
  • Page 87 To configure users, Managing Users, page 78. To assign phones to users, see Assigning Phones to Users, page 81. Then return to this page to assign membership. Unified Communications UC 320W Administration Guide...

  • Page 88: Configuring The Phone Buttons For Users

    The buttons are added to the phone automatically when the user becomes a member of a Shared Extension or Shared Line. For more information, Setting Up Shared FXO Lines, page 83 Setting Up Shared Extensions, page Unified Communications UC 320W Administration Guide...
  • Page 89 After you choose this option, choose the Target User. If a user has more than one extension (including additional extensions and shared extensions), also choose the Target Extension. Unified Communications UC 320W Administration Guide...

  • Page 90: Buttons Summary

    During the initial configuration, the system automatically saves your settings after you click Next. To load a saved session, click the Restore / Load Session link near the top of the page. Then choose Resume incomplete session from device, and click Restore / Load. Unified Communications UC 320W Administration Guide...
  • Page 91 Managing Shared Lines, Shared Extensions, and Phone Buttons Buttons Summary Unified Communications UC 320W Administration Guide...

  • Page 92: Chapter 10: Inbound Call Routing

    X in the navigation tree. • You can create an auto-dial (speed dial) button for users who frequently contact a paging group. See the Buttons > Phone Buttons page. Unified Communications UC 320W Administration Guide...
  • Page 93 Click the Paging Group Settings button to open this section. • Enter an extension number for this paging group, or keep the automatically assigned number. • To add another paging group, click Create Paging Group. You can create up to five paging groups. Unified Communications UC 320W Administration Guide...

  • Page 94: Setting Up Hunt Groups

    You can create an auto-dial (speed dial) button for users who frequently contact a hunt group. See the Buttons > Phone Buttons page. Opening this page: From the navigation pane, choose Call Routing > Hunt Groups. Unified Communications UC 320W Administration Guide...
  • Page 95 (one cycle). The process repeats for the specified number of cycles. If the call remains unanswered, it is forwarded to the specified Internal or External number. Unified Communications UC 320W Administration Guide...
  • Page 96 12345. The system allows up to 24 mail boxes for users and six group mail boxes for hunt NOTE groups and shared lines. Each voicemail box can store up to 30 minutes of messages. Unified Communications UC 320W Administration Guide...
  • Page 97 To configure users, see Managing Users, page 78. To assign phones to users, Assigning Phones to Users, page 81. Then return to this page to assign membership. Unified Communications UC 320W Administration Guide...

  • Page 98: Configuring The Auto Attendant

    Prompt 1 (“If you know your party's extension, you may dial it now.”). • Seconds Until Timeout: Enter the number of idle seconds that the AA will wait for a caller’s response. Unified Communications UC 320W Administration Guide...
  • Page 99 Submenu: When the caller presses the button, the AA opens a sub-menu that you configure. Click Edit to show the settings. Enter the General Settings (as described above), and configure the buttons. To hide the submenu details, click the Hide button. Unified Communications UC 320W Administration Guide...

  • Page 100: Aa Prompts

    (for example, “Press 1 for Sales. Press 2 for Service.”). You may want to add a new prompt that is used for the initial greeting when your business is closed. Unified Communications UC 320W Administration Guide...
  • Page 101 1 to 20). Then press the pound key: #. 4. Listen for instructions, and follow them to record and save your prompt. To exit to the previous menu without changing a prompt, you can press star: *) Unified Communications UC 320W Administration Guide...

  • Page 102: Call Forwarding

    6. End the call by replacing the receiver or pressing the speaker button. Wait for several seconds while the save process is completed. The phones reboot, and the recordings are saved in the flash memory of the UC 320W. NOTES: •...

  • Page 103: Routing Inbound Calls

    Internal: Click this button to route the call to an internal number. Then choose the internal extension. External: Click this button to route the call to an external number. Choose a digit to get an outside line, and enter the phone number. Unified Communications UC 320W Administration Guide...
  • Page 104 IP Services, page • To configure shared lines, see Setting Up Shared FXO Lines, page • To configure a Force Night button on a user’s phone, see Configuring the Phone Buttons for Users, page Unified Communications UC 320W Administration Guide...

  • Page 105: Viewing The Directory And Adding External Numbers

    To delete an external entry, click the Delete (X) button. Groups Directory Shared extensions, paging groups, and hunt groups Stations Directory Users and personal extensions To add or modify users, see Managing Users, page Unified Communications UC 320W Administration Guide...

  • Page 106: Call Routing Summary

    During the initial configuration, the system automatically saves your settings after you click Next. To load a saved session, click the Restore / Load Session link near the top of the page. Then choose Resume incomplete session from device, and click Restore / Load. Unified Communications UC 320W Administration Guide...

  • Page 107: Chapter 11: Reviewing The Settings And Applying The Configuration

    Apply Configuration page. If you wish to exit without applying your configuration, you can use the Backup/Save Session link to save your session for later use. For more information, see Backing Up the Configuration or Saving a Session, page Unified Communications UC 320W Administration Guide...

  • Page 108: Applying The Configuration

    When the Backup / Save Session window appears, you can save the session on the UC 320W or as a file on your PC. In addition, you can save a full site backup as a file on your PC. The full site backup includes all system settings.

  • Page 109: General Pbx Status

    Current System Time: The current date and time, as provided by the NTP server that was specified on the System Readiness > Time Settings page • Number of Registered Phones: The number of phones that are registered on your Unified Communications system Unified Communications UC 320W Administration Guide...
  • Page 110 Total Size: The total space currently used for all messages in the voicemail system • Allocated: The total space that is allocated for voicemail on the UC 320W • Free: The amount of allocated voicemail space that is unused •...

  • Page 111: Voicemail Box Status

    URL: The IP address and port number for the trunk • State: The current status of the trunk • Calls: The number of calls The Unified Communications System supports up to 12 simultaneous NOTE calls on all trunks (including FXO and SIP/BRI trunks). Unified Communications UC 320W Administration Guide...

  • Page 112: Network Status

    LAN port • LAN1 - LAN4 RX Packets: The number of packets that have been received through the specified LAN port • LAN MAC Address: The unique hardware identification code for the LAN interface Unified Communications UC 320W Administration Guide...

  • Page 113: Status Log

    This section displays information about the five page groups, including the name, the extension number, and the state. • profile-device-addr: This section displays information about each connected device, including the model number, the MAC address, and the IP address. Unified Communications UC 320W Administration Guide...
  • Page 114 Check the box labeled with the user’s name, to assign the FXO line to the user. STEP 6 Make other changes in the system, as needed, and then apply the configuration. STEP 7 A phone button for the new line is automatically added to the user’s phone. Unified Communications UC 320W Administration Guide...
  • Page 115 Day: Choose John Jones (user) as the call destination for normal service. Optionally, also choose a call destination for Night. Make other changes in the system, as needed, and then apply the configuration. STEP 5 Unified Communications UC 320W Administration Guide...
  • Page 116 • Green (steady): A call is connected on this phone. • Green (flashing): A call is on hold on this phone. To resume the call, press the line button. Unified Communications UC 320W Administration Guide...
  • Page 117 If 8 is not configured for Outbound Dialing, choose that option from the drop- down list. • Click the Outbound Trunk Assignment button, and then check the box for your SIP provider (VoIP service). Unified Communications UC 320W Administration Guide...
  • Page 118 To reset the Cisco UC 320W: Disconnect all devices from the LAN ports of the Cisco UC 320W. This step STEP 1 prevents the phones from rebooting and reinitializing after you reset the Cisco UC 320W.
  • Page 119 STEP 3 When the confirmation message appears, select OK. STEP 4 To reset other Cisco SPA 300 Series and Cisco SPA 500 Series IP phones: Press the Setup key on the phone keypad. STEP 1 Scroll down to Factory Reset, and press Select.
  • Page 120 (R-E-S-E-T). STEP 4 73738 Press the pound key (#) to submit. STEP 5 When prompted, press 1 to confirm. STEP 6 Wait for the Option Successful confirmation message, and then hang up. STEP 7 Unified Communications UC 320W Administration Guide...

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