Cisco UC 320W Administration Manual page 118

How Do I ... ?
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STEP 1
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Unified Communications UC 320W Administration Guide
Configure digit 9:
• If 9 is not configured for Outbound Dialing, choose that option from the drop-
down list.
• Click the Outbound Trunk Assignment button, and then check the box for
All Unassigned Lines (FXO).
Make other changes in the system, as needed, and then apply the configuration.
How do users retrieve voicemail for a Hunt Group, Shared Extension, or Shared
Line?
Dial the Voicemail Pilot extension number, and enter the mailbox number, followed
by the pound key (#). Then enter the password. The default mailbox password is
12345. The first time that a user opens the mailbox, the system will provide
instructions for the new mailbox setup process.
How do employees retrieve voicemail from outside the office?
• You have several options. You can configure the Auto Attendant to allow
employees to choose this option, or you can reserve a phone line for this
purpose and route all calls to the Voicemail Pilot. Configuring the Auto
Attendant for voicemail retrieval: In your AA menu, configure a button that
transfers calls to the Voicemail Pilot. Record a prompt that announces this
option to employees.
• Reserving a phone line for voicemail retrieval: If you have sufficient
telephone numbers, you can devote one phone number for employees to
use for voicemail retrieval. On the Call Routing > Inbound Calls page, click
Create a Routing Group. Move a phone number to this routing group. From
the Ring list, choose Voicemail Pilot. Apply your configuration. To verify, call
this number from an outside phone, such as a cell phone. When an
employee dials this number, calls are routed to the Voicemail Pilot.
How do I reset devices to the factory default settings? I have phones and
gateways that were used previously with other call control systems.
To reset the Cisco UC 320W:
Disconnect all devices from the LAN ports of the Cisco UC 320W. This step
prevents the phones from rebooting and reinitializing after you reset the Cisco
UC 320W.
Press and hold the Reset button for 20 seconds. The Reset button is on the front
panel of the Cisco UC 320W. The factory default settings are restored.
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