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Inbound Call Routing
Configuring the Auto Attendant
Configuring the Auto Attendant
TIP
Unified Communications UC 320W Administration Guide
Use the Auto Attendant page to configure the Auto Attendant prompts, and
menus. Refer to the following topics:
•
Setting Up AA Menus and Submenus, page 97
•
AA Prompts, page 99
Setting Up AA Menus and Submenus
Use this page to define the buttons that your callers can press to contact
extensions, groups, and external numbers. If you enabled an automatic Day/Night
schedule, you can configure a Day menu and a Night menu. (See
page
73.)
Opening this page: From the navigation pane, choose Call Routing > Auto
Attendant. Then click the appropriate tab to work with a menu or prompts.
General Settings:
Specify the following settings for the main AA menu and for any submenus that
you create (see the "Buttons" section below).
•
Initial Menu Prompt: Choose the prompt that is played when a caller first
enters the AA menu. To edit the description for a selected prompt, click the
pencil icon, type the new description, and then click Done. To add a new
prompt, click the plus button (+) and type a description. For information
about recording prompts, see
•
Allow Direct Extension Dial Check this box if you want to allow callers to
enter extension numbers. This option is selected by default and is
announced as a valid option in the default Prompt 1. If you do not want to
enable this feature, uncheck the box, and be sure to record a custom
prompt to replace default Prompt 1 ("If you know your party's extension, you
may dial it now.").
•
Seconds Until Timeout: Enter the number of idle seconds that the AA will
wait for a caller's response.
AA Prompts, page
99.
10
Schedule,
97
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