Veripos Helpdesk; Veripos Online Support System (Voss) - Veripos LD6 Operation Manual

Procedure Title: LD6 Operations Manual (B Variant)
File Ref.: AB-V-MA-00589
1.5

VERIPOS HELPDESK

VERIPOS encourage all users to promptly report problems or operating queries to the
Helpdesk so that they may receive assistance.
The VERIPOS Helpdesk is the first point of contact for technical enquiries and fault reports.
It is manned 24 hours per day, 365 days per year.
Helpdesk contact details are in the Contact Information chapter.
For assistance with basic troubleshooting, see the Troubleshooting chapter. We
recommend initial contact is made by email to the Helpdesk.
Users can also create a fault ticket on the website. This will ensure contact details and the
description of the fault are correctly recorded.
The duty operator is trained to provide direct assistance with most queries and problems
and can request technical staff to provide support for more complex issues.
1.6

VERIPOS ONLINE SUPPORT SYSTEM (VOSS)

VERIPOS have an online customer support system called VOSS (VERIPOS Online
Support System).
VERIPOS recommend users to frequently view the announcements made on this system.
VOSS includes a facility for raising fault tickets which are then automatically submitted to
the VERIPOS Helpdesk.
The VOSS url is:
Rev No: A4
http://help.veripos.com
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