Lenovo System x3550 M4 Installation And Service Manual page 4

Configuring RAID arrays. . . . . . . . . . 106
Advanced Settings Utility program. . . . . . 107
Using Lenovo XClarity Administrator . . . . . 107
Updating Systems Director . . . . . . . . 108
Updating the Universal Unique Identifier
(UUID). . . . . . . . . . . . . . . . . 109
Updating the DMI/SMBIOS data . . . . . . 111
Chapter 4. Troubleshooting . . . . . . 115
Start here . . . . . . . . . . . . . . . . . 115
Diagnosing a problem . . . . . . . . . . 115
Undocumented problems . . . . . . . . . 117
Service bulletins . . . . . . . . . . . . . . 117
Checkout procedure . . . . . . . . . . . . . 118
About the checkout procedure . . . . . . . 118
Performing the checkout procedure . . . . . 118
Diagnostic tools. . . . . . . . . . . . . . . 119
Light path diagnostics . . . . . . . . . . 121
Event logs . . . . . . . . . . . . . . . 133
POST . . . . . . . . . . . . . . . . . 136
Dynamic System Analysis . . . . . . . . . 136
Automated service request (call home) . . . . . . 138
Electronic Service Agent . . . . . . . . . 139
Error messages . . . . . . . . . . . . . . . 139
Troubleshooting by symptom . . . . . . . . . 139
CD/DVD drive problems . . . . . . . . . . 139
General problems . . . . . . . . . . . . 140
Hard disk drive problems . . . . . . . . . 141
Hypervisor problems . . . . . . . . . . . 143
Intermittent problems . . . . . . . . . . . 144
Keyboard, mouse, or USB-device
problems . . . . . . . . . . . . . . . 144
Memory problems . . . . . . . . . . . . 145
Microprocessor problems . . . . . . . . . 147
Monitor and video problems . . . . . . . . 147
Network connection problems . . . . . . . 150
Optional-device problems . . . . . . . . . 150
Power problems . . . . . . . . . . . . . 151
Serial-device problems . . . . . . . . . . 157
ServerGuide problems . . . . . . . . . . 158
Software problems . . . . . . . . . . . . 158
Universal Serial Bus (USB) port problems . . . 159
Video problems . . . . . . . . . . . . . 159
Solving power problems . . . . . . . . . . . 159
Solving Ethernet controller problems . . . . . . 161
Solving undetermined problems . . . . . . . . 162
Problem determination tips . . . . . . . . . . 163
Recovering the server firmware (UEFI update
failure) . . . . . . . . . . . . . . . . . . 164
In-band manual recovery method . . . . . . 164
In-band automated boot recovery method . . 166
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Lenovo System x3550 M4 Installation and Service Guide
Out-of-band method . . . . . . . . . . . 166
Automated boot recovery (ABR) . . . . . . . . 166
Nx-boot failure . . . . . . . . . . . . . . . 166
Chapter 5. Parts listing, Lenovo
System x3550 M4 Type 7914 . . . . . . 169
Replaceable server components . . . . . . . . 169
Structural parts . . . . . . . . . . . . . 180
Power cords . . . . . . . . . . . . . . . . 181
Chapter 6. Removing and replacing
components . . . . . . . . . . . . . . 185
Returning a device or component . . . . . . . . 185
Internal cable routing and connectors . . . . . . 185
Cabling SAS/SATA ServeRAID Controller . . . 185
Cabling backplane . . . . . . . . . . . . 187
Cabling RAID adapter battery or flash power
module . . . . . . . . . . . . . . . . 189
Cabling SPECpower . . . . . . . . . . . 190
Cabling DVD drive . . . . . . . . . . . . 191
Cabling operator information panel . . . . . 192
Cabling front USB and video connector. . . . 193
Removing and replacing server components . . . 194
Removing and replacing structural parts . . . 194
Removing and replacing Tier 1 CRUs
Removing and replacing Tier 2 CRUs
Appendix A. Integrated management
module II (IMM2) error messages . . . 305
IMM Events that automatically notify Support . . . 306
List of IMM events . . . . . . . . . . . . . . 311
Appendix B. UEFI/POST diagnostic
codes. . . . . . . . . . . . . . . . . . 715
List of UEFI events. . . . . . . . . . . . . . 715
Appendix C. DSA diagnostic test
results . . . . . . . . . . . . . . . . . 735
DSA Broadcom network test results . . . . . . . 735
Test results for the DSA Broadcom network
test . . . . . . . . . . . . . . . . . . 735
DSA Brocade test results . . . . . . . . . . . 744
Test results for the DSA Brocade test . . . . 744
DSA checkpoint panel test results
Test results for the DSA checkpoint panel
test . . . . . . . . . . . . . . . . . . 752
DSA CPU stress test results . . . . . . . . . . 753
Test results for the DSA CPU stress test . . . 753
DSA Emulex adapter test results . . . . . . . . 756
Test results for the DSA Emulex adapter
test . . . . . . . . . . . . . . . . . . 756
DSA EXA port ping test results . . . . . . . . . 759
. . . . 203
. . . . 283
. . . . . . . 752