Appendix C: Faq / Diagnostics / Maintenance - Axia Element Installation & User Manual

Appendix C:
This appendix contains answers to some frequently-
asked Element setup questions, and some troubleshoot-
ing procedures intended to determine if factory service
is needed. These procedures are not intended to take the
place of a conversation with Axia support personnel;
should you need to contact us for support, please use the
contact information listed on Page iii of this manual.
Q: How do I set the IP address of Element? Press
and hold the
Fader Options
per right of the Master Module for 5 seconds; the
connected VGA screen will display the IP Address
Book.
Q: The Element web interface asks me for a
password, but I haven't set one.
Element is password protected by default to discour-
age tampering. We recommend setting your own
password (using the IP Setup screen described in
Chapter One), but until you do, the default password
is the lowercase letter "q."
Q: I just added a new module to my Element and the
module display reads INACTIVE. What do I do?
When new modules are added to Element, you must
notify the housekeeping system that they're there by
using "Capture Mode." To do this, press and hold the
key located next to Element's control knob on
Help
the Master Module. After five seconds, the console
will enter "Capture Mode" and the new modules will
be activated — you'll know because all module al-
pha displays read
Capture
Mode", press the
Enter
Control knob. Your new modules are now ready to use.
Q: I get a "Page Not Found" error when I try to
connect to Element using my Web browser.
What's wrong?
It's possible that your computer's network configu-
ration needs adjustment. Livewire networks do not
assign IP addresses dynamically (DHCP), so double-
FAQ / Diagnostics / Maintenance
key located on the up-
Mode. To exit "Capture
key, also located next to the
©2008 Axia Audio — Rev. 3.0
check to see if your computer is actually a part of the
network — that its network adapter has a valid IP
address and the proper subnet mask value assigned.
Assuming your computer is running Windows, you
can view these settings using a utility called IPCON-
FIG.EXE. Here's what to do:
1. Double-check Element's IP address — press
and hold the
Control Options
keys for 5 seconds, until the IP Setup screen
To...
appears on the right display screen. The IP address
and subnet mask values are displayed on the first two
lines. Write this down for reference.
Figure C-1: starting a command box
On your Windows computer, click on the Start
2.
button and choose Run... from the menu. In the box
that appears, type "command" (or "cmd") to start a
DOS command box, then click the OK button.
1. A black box with white type will appear. Type
ipconfig in the box, and press the "Enter" key.
You'll be rewarded with a screen that looks like this:
The screen displays your computer's IP address,
Subnet Mask and Gateway settings. Write these down
and compare them to those previously obtained from
your Element.
Explanation: The IP address is usually ex-
pressed as four decimal numbers, each repre-
senting eight bits, separated by periods. This
is known more technically as "dotted quad
notation."
An IP address has two parts: the identifier of
a particular network and an identifier of the
particular device (which can be a server or
key and all three
Talk