Printer Does Not Print - Xerox AltaLink C80 Series User Manual

Printer Does Not Print

Probable Causes
The printer is in Power Saver mode.
The printer has an error.
The printer is out of paper.
A toner cartridge is empty.
A drum cartridge has reached end of life.
No control panel indicators are lighted.
The printer is busy.
The printer cable is disconnected.
There is a wireless or network connectivity
issue.
Incorrect print driver.
Solutions
On the control panel, press the Power/Wake button.
If the Status LED is blinking amber, to clear the error, follow
the instructions on the control panel. If the error persists,
contact your Xerox representative.
Load paper into the tray.
Replace the empty toner cartridge.
Replace the drum cartridge.
Power off the printer, confirm that the power cord is plugged in
correctly to the printer and the outlet, then power on the
printer. If the error persists, contact your Xerox representative.
• If the Status LED is flashing blue, a previous print job could
be the problem.
a.
At your computer, use the printer properties to delete all
print jobs in the print queue.
b.
At the control panel, touch Jobs, then delete all pending
print jobs.
• Load the paper in the tray.
• If the Status LED does not flash once after you send a print
job, check the connection between the printer and the
computer. Power off the printer, then power on.
If the Status LED does not flash once after you send a print
job, check the connection between the printer and the
computer.
To test the printer, print an Information Page, such as the
Configuration Report. If the page prints, there could be a
wireless or network connectivity issue.
Contact your system administrator or refer to the System
Administrator Guide at www.xerox.com/office/ALC80XXdocs.
Check that you have the latest print driver installed. For details,
go to www.xerox.com/office/ALC80XXsupport.
Xerox AltaLink C80XX Series Multifunction Printer
® ®
Troubleshooting
245
User Guide