Fax Problems; Problems Sending Faxes - Xerox AltaLink C80 Series User Manual

Fax Problems

This section includes:
•

Problems Sending Faxes ............................................................................................................................................. 313

• Problems Receiving Faxes ........................................................................................................................................... 314
• Printing Fax Reports...................................................................................................................................................... 315
If your printer cannot send and receive faxes, ensure that the printer is connected to an approved analog
telephone line. The fax machine cannot send or receive faxes when it is connected directly to a digital
telephone line without the use of an analog filter.
If the fax connection is poor, transmit the fax at a lower rate. For the Starting Rate, select Forced
Note:
(4800 bps).
Problems Sending Faxes
Symptoms
The document is not feeding
properly through the document
feeder.
The document is scanned at an
angle.
The fax received by the recipient
is blurry.
The fax received by the recipient
is blank.
Fax was not transmitted.
Probable Causes
The document is too thick, too thin, or
too small.
The document feeder width guides are
not adjusted to fit the width of the
document.
The document is positioned incorrectly. Position the document correctly.
The document glass is dirty.
The text in the document is too light.
There is a problem with the telephone
connection.
There is a problem with one of the fax
machines.
The document was loaded incorrectly.
The fax number is wrong.
Xerox
®
Solutions
Use the document glass.
Adjust the document feeder width
guides so that they fit against the
document.
Clean the document glass.
Adjust the resolution. Adjust the
contrast.
Verify that the telephone line is
working, then send the fax again.
Make a copy to verify that the
printer can make clean copies and
prints. If the copy prints correctly,
have the recipient verify that their
fax machine is operating correctly.
• If using the document feeder,
place the original document
face up.
• If using the document glass,
place the original document face
down.
Verify the fax number.
AltaLink C80XX Series Multifunction Printer
®
Troubleshooting
313
User Guide