GE F650 User Manual page 201

CHAPTER 8: F650 TROUBLESHOOTING GUIDE
Category Symptom
Communications Cannot see properly
the web server in F650
with Windows XP.
Some windows are in
grey with a red cross
mark.
Communication Enervista 650 Setup
does not retrieve osc,
fault reports and Data
Logger files
Firmware and bootware upgrade
Bootware The relay gets stuck
during the upgrading
process
switching off and on
the relay, giving the
following
message:
Setting
configuration
Retry?
GEK-113000-AF
Possible cause
1.- Disabled Java options in Advanced
Internet Explorer properties or high
level of security
2.- Nor Java Virtual Machine installed.
Bad communication in TFTP using
Windows 2000
- The relay does not communicate via
the front RS232 port
after
error
"ERROR
relay in
mode.
F650 DIGITAL BAY CONTROLLER
8.1 SYMPTOMS AND RECOMMENDED ACTIONS
Recommended action
1.1- Go to Advanced in Internet
options
for Internet explorer and select the
three selections in Microsoft VM (Java
Virtual Machine) and deselect any
other virtual machine not Microsoft,
for
example SUN.
In case Microsoft VM is not installed in
the computer, the user must install it
using the Microsoft VM installation
program msjavx86.exe
For internet explorer 6.0 or higher it is
not included by default.
1.2.- Try to set a lower level of security
in
internet explorer options.
1.3.-Delete temporary internet files in
"General" screen in internet explorer
options.
Communication Enervista 650 Setup
does not retrieve osc,
fault reports and Data
Logger files
Bad communication in TFTP using
Windows 2000
Disable and Enable the Ethernet
connection on Control Panel inside
Windows 2000. Try again
2.1- Install either Microsoft or Sun
Java Virtual Machine
Disable and Enable the Ethernet
connection on Control Panel inside
Windows 2000. Try again to retrieve
files from relay
To perform the bootware upgrading
process it is necessary to connect the
unit thought the front RS232 port.
check:
• Serial cable correct(straightthrouhg)
and undamaged.
• Settings selection in Enervista 650
Setup: Communication > Computer
Settings":
o Com port selected must be the
one that is being used to perform
this procedure
o Parity set to NONE
o Baud rate set to 19200
o Control type: No control type
o Modbus slave number: any
Note: if the bootware upgrade
procedure got stuck at this point the
relay will not be upgraded. After
reboot the relay will
working with the former firmware
and bootware versions.
continue
8-3