GE F650 User Manual page 202

8.1 SYMPTOMS AND RECOMMENDED ACTIONS
Category Symptom
Bootware The relay gets stuck at
"Sending file
imagen_kernel..."
Firmware The procedure can not
start due to ethernet
problems
Firmware Program messages
"file" do not exist in
local drive
8-4
Possible cause
-The Ethernet connection does not
work properly.
-The Ethernet connection does not
work properly.
- File path is too long
- File has no file attributes
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Recommended action
Serial communications work properly
and the flash memory has been
erased but Ethernet communication
does not work properly, check:
• RJ45 cable used (crossover cable for
back-to-back connection and straight
through Ethernet cable for hub or
switch)
• IP address and netmask, gateway
are correct and correspond to the
ones used in the computer performing
the procedure.
• Ethernet board
selection, check that:
o 802.1p QOS is Enabled
o Flow control is Auto
o Speed & Duplex is Auto (or
10 Mb Full)
• If the above points are correct but
the problem persists:
o Force the Speed & Duplex to
10 Mb Full
o Disable and enable the
Ethernet connection while the
files are being sent (during the
"sending file..." message
Note: if the bootware upgrade
procedure is stuck at this point, the
relay flash memory has been erased
and the upgrade procedure must be
completed to start working with the
unit. If the procedure
completed, the HMI shows the
message "Os Loading..." and the
relay does not start up.
• Check the same as in the point
above for bootware.
Note: if the firmware
procedure is stuck at this point the
relay will not be upgraded. After
switching it off and on it will continue
working with the former firmware and
bootware versions.
• Check the path length, copy the files
in a shorter path and restart the
upgrade procedure.
• Check the unzip process to see if the
file properties are properly set to "File".
• Note: if the firmware upgrade
procedure is stuck after having been
started, the former firmware has
been erased and the
procedure must be completed to
start working with the unit. If the
procedure is not completed, the HMI
shows the message "Os Loading..."
and the relay does not start up.
parameters
is not
upgrade
upgrade
GEK-113000-AF