Scan Problems - Xerox DocuCentre SC2020 User Manual

Problem Solving
Symptoms
Documents are not stored in the memory.
Blank areas appear at the bottom of each
page or on other pages, with a small strip
of text at the top.
The device will not send or receive faxes.
An error often occurs during a fax
transmission or reception.
The device receives faxes, but it does not
print.

Scan Problems

This section provides possible solutions to various problems you may encounter when using the Scan
feature.
The table below lists possible solutions when you are unable to scan.
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Xerox DocuCentre
User Guide
Remedy
There may not be enough memory to store the
document. If the display shows a [Memory Full]
message, delete any documents you no longer need
from the memory and then restore the document, or
wait for the job in progress (e.g., a fax transmission or
reception) to complete.
You may have chosen the wrong paper settings in the
user option setting.
Refer to
Ensure that the region code is set correctly under
<Machine Status>  [Tools]  [Admin Settings]  [Fax
Settings]  [Fax Line Settings]  [Region].
Check the [Dial Type] for [PB], [DP(10PPS)] or
[DP(20PPS)].
Check that the cables are connected properly.
If the telephone line cord is connected to the device via
any device such as an answering device and a
computer, remove the device and directly connect the
telephone line cord to the device.
Reduce the modem speed under <Machine Status> 
Tools  Admin Settings  Fax Settings  Transmission
Defaults  Modem Speed.
Check the toner level.
Ensure that there is paper in the paper tray.
Ensure that [Forward Settings] is set to [Off].
Ensure that [Junk Fax Filter] is set to [Off].
Ensure that [Secure Receive Set] is set to [Disable].
Execute [Initialize NVM].
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SC2020
Paper Types on page 56.