Xerox DocuCentre SC2020 User Manual page 262

Problem Solving
Symptoms
Paper is often jammed
or wrinkled.
A document is not fed
onto document feeder.
An error code appears
when paper is loaded in
Tray 5 (bypass) and the
<Start> button is
pressed.
259 ®
Xerox DocuCentre
User Guide
Possible Cause
Is paper loaded correctly in
the tray?
Is the tray inserted
correctly?
Is the paper damp?
Is the paper curled?
Are the paper and tray
settings correct?
Are any torn pieces of
paper remaining or is there
a foreign object in the
device?
Is non-standard paper
loaded in the tray?
Is paper exceeding the
maximum fill line in the
tray?
Are the paper guides set
correctly?
Is the paper finely cut out?
Is the document small?
Check the positions of the
paper guides of Tray 5
(bypass).
®
SC2020
Remedy
Load paper correctly.
Refer to Loading Paper in Trays 1 and 2
page 61.
Correctly insert the tray by firmly pushing it
until it stops. Refer to Loading Paper in Trays
1 and 2 on page 61
Replace the paper with a new one.
Turn over the paper in the tray, or replace the
paper with a new one.
Correctly set the paper settings to
correspond to the paper loaded.
Refer to Changing the Paper Size for Trays 1
and 2 on page 65.
Open the cover of the device or pull out the
tray to remove any torn pieces or foreign
objects.
Refer to Paper Jams on page 287.
Replace with paper that meets device
specifications.
Refer to Paper Types on page 56.
Load paper in the tray so that it does not
exceed the maximum fill line.
Refer to Loading Paper in Trays 1 and 2
page 61.
Load paper correctly, and align the paper
guides to the paper.
Refer to Loading Paper in Trays 1 and 2
page 61.
Refer to Loading Paper in Tray 5 (bypass)
page 63.
Some paper types may not be cut out finely.
Load the paper after fanning it well.
The minimum size of document that can be
loaded into the document feeder is A5
Adjust the paper guides to the correct
positions.
Refer to Error Code on page 277.
Refer to Loading Paper in Tray 5 (bypass)
page 63.
on
on
on
on
.
on