Xerox DocuCentre SC2020 User Manual page 261

Symptoms
Unable to print
although a print job is
instructed to Tray 5
(bypass).
The print quality is
poor.
Unable to insert or
remove a tray.
Unable to copy with the
specified size.
Possible Cause
Is the specified paper size
loaded in the tray?
An image quality problem
may have occurred.
Did you open a cover or
switch the device off
during printing?
Is the document glass or
the document glass cover
dirty?
Is the document a
transparency or highly
translucent medium?
Is the document in the
correct position?
Is the document loaded
correctly?
Are the document guides
on the document feeder
set in the correct positions?
Is the document folded?
Remedy
Follow the instructions in the displayed error
code to place paper of the correct size, and
then try again.
Refer to Error Code on page 277.
Refer to Loading Paper in Tray 5 (bypass)
page 63.
Take the required action described in "Image
Quality Problems".
Refer to Image Quality Problems
page 260.
Do not forcibly insert or remove the tray.
Switch off the power. In a few seconds,
switch on the power. When the device is
ready to receive data, insert or remove the
tray.
Clean the document glass or document glass
cover.
Refer to Cleaning the Document Glass Cover
and the Document Glass
Use the document glass to copy the
document, placing a sheet of white paper on
top of it.
Place the document correctly.
Refer to Placing Document
Align the document guides correctly.
Refer to Placing Document
Smooth out the document and place it
again correctly.
Refer to Placing Document
®
Xerox DocuCentre
Problem Solving
on
on
on page 248.
on page 68.
on page 68.
on page 68.
® 258
SC2020
User Guide