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Xerox
WorkCentre
6027
Color Multifunction Printer
User Guide

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   Also See for Xerox WorkCentre 6027

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   Summary of Contents for Xerox WorkCentre 6027

  • Page 1

    ® ® Xerox WorkCentre 6027 Color Multifunction Printer User Guide...

  • Page 2

    © 2015 Xerox Corporation. All rights reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation. Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, and so on.

  • Page 3: Table Of Contents

    Selecting a Location for the Printer .......................... 33 Connecting the Printer..............................34 Selecting a Connection Method ......................... 34 Connecting to a Computer Using USB ......................35 Connecting to a Wired Network ......................... 35 ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 4: Table Of Contents

    Accessing the Secure Settings Menu ........................ 75 Setting Panel Lock ..............................75 Setting Service Locks ............................... 76 Configuring Secure Settings ..........................76 Setting Up Scanning ................................ 77 Scanning Setup Overview ............................77 ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 5: Table Of Contents

    Scanning an Image Using Windows XP ......................104 Adjusting Scanning Settings ............................105 Setting the Output Color ............................. 105 Setting the Scan Resolution ..........................105 Setting the File Format ............................106 ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 6: Table Of Contents

    Adding or Editing Contacts in the Fax Address Book at the Control Panel ........126 Adding or Editing Groups in the Fax Address Book at the Control Panel ........126 Using the Address Book Editor Utility ......................126 Printing Selecting Printing Options ............................128 ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 7: Table Of Contents

    Adjusting the Altitude............................164 Adjusting the Touchscreen ..........................165 Initializing Non-Volatile Memory..........................166 Clearing Job History ............................... 167 Ordering Supplies ................................168 Consumables ................................168 When to Order Supplies ............................168 ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 8: Table Of Contents

    Power Supply Voltage and Frequency ......................201 Power Consumption .............................. 201 ENERGY STAR Qualified Product ........................201 Performance Specifications ............................202 Controller Specifications .............................. 203 Processor ..................................203 Memory ..................................203 Interfaces ................................... 203 ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 9: Table Of Contents

    European Union ................................224 Domestic/Household Environment ......................... 224 Professional/Business Environment ........................ 224 Collection and Disposal of Equipment and Batteries ................225 Battery Symbol Note ............................. 225 Battery Removal ..............................225 Other Countries................................226 ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 11: Safety

    • Environmental, Health, and Safety Contact Information .................. 19 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements. Attention to the following information ensures the continued safe operation of your Xerox printer. ®...

  • Page 12: Notices And Safety

    ® The safety and environment testing and performance of this product have been verified using Xerox materials only. Note: Unauthorized alterations, which can include the addition of new functions or connection of external devices, can affect the product certification.

  • Page 13: Electrical Safety

    The printer causes a circuit breaker, fuse, or other safety device to activate. If any of these conditions occur, do the following: Turn off the printer immediately. Disconnect the power cord from the electrical outlet. Call an authorized service representative. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 14: Power Cord

    Emergency Turn Off If any of the following conditions occur, turn off the printer immediately and disconnect the power cord from the electrical outlet. Contact an authorized Xerox service representative to correct the problem if: • The equipment emits unusual odors or makes unusual noises.

  • Page 15: Operational Safety

    Ozone is heavier than air and is not produced in amounts large enough to harm anyone. Install the printer in a well-ventilated room. For more information in the United States and Canada, go to www.xerox.com/environment. In other markets, please contact your local Xerox representative or go to www.xerox.com/environment_europe.

  • Page 16: Printer Location

    Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas.

  • Page 17: Maintenance Safety

    • Clean with a dry lint-free cloth only. ® • Do not burn any consumables or routine maintenance items. For information on Xerox supplies recycling programs, go to www.xerox.com/gwa. WARNING: Do not use aerosol cleaners. Aerosol cleaners can cause explosions or fires when used on electromechanical equipment.

  • Page 18: Printer Symbols

    Do not touch the part or area of the printer. Warning: Wait for the printer to cool for the specified time before touching the fuser. This item can be recycled. For details, see Recycling and Disposal on page 221. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 19: Environmental, Health, And Safety Contact Information

    Safety Environmental, Health, and Safety Contact Information For more information on Environment, Health, and Safety in relation to this Xerox product and supplies, contact the following customer help lines: United States and Canada: 1-800-ASK-XEROX (1-800-275-9376) Europe: +44 1707 353 434 For product safety information in the United States and Canada, go to www.xerox.com/environment.

  • Page 21: Features

    Features This chapter includes: • Parts of the Printer................................22 • Power Saver Mode ................................25 • Information Pages ................................26 • Administrative Features ..............................27 • More Information ................................30 ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 22: Parts Of The Printer

    4. Automatic Document Feeder Paper Guides 11. Paper Tray 5. Automatic Document Feeder Input Tray 12. Jam Access Cover 6. Automatic Document Feeder Output Tray 13. USB Memory Port 7. Side Door ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 23: Rear View

    The screen displays information and provides access to printer functions. Display Alphanumeric The keypad enters alphanumeric information. Keypad Clear All Button This button clears previous and changed settings for the current selection. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 24

    This button switches the display to the System menus. Button Job Status Button This button displays the Active jobs and Secure Fax jobs that are available in Job Status on the touch screen. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 25: Power Saver Mode

    Exiting Power Saver Mode The printer exits Power Saver mode automatically when it receives data from a connected device. To exit Power Saver mode manually, on the control panel, press the Power Saver button. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 26: Information

    Printing a Configuration Page At the printer control panel, press the Machine Status button. Touch Information Pages. Touch Configuration, then touch Print. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 27: Administrative Features

    Touch Secure Settings. To change the page to 2 of 3, on the right side, touch the Down arrow. Touch Display Network Settings > Show IPv4 Address. To save the setting, touch OK. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 28: Accessing The Printer

    At the printer control panel, press the Machine Status button. Touch Tools > Admin Settings. Type the passcode using the keypad. Touch OK. Note: Repeat steps 3 and 4 of the procedure to access each service that is password protected. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 29: Billing Meters

    At the printer control panel, press the Machine Status button. Touch Meter Readings. After viewing the readings, touch X to close the window or press the Services Home button to return to the Services Home menu. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 30: More Information

    You can obtain more information about your printer from these sources: Resource Location Installation Guide Packaged with the printer. Other documentation for your printer www.xerox.com/office/WC6027docs Technical support information for your printer; www.xerox.com/office/WC6027support including online technical support, Online Support Assistant, and driver downloads. Information about menus or error messages Press the control panel Help (?) button.

  • Page 31: Installation And Setup

    Configuring Secure Settings Using the Control Panel ..................75 • Setting Up Scanning ................................77 • Installing the Printer as a Web Services Device ...................... 82 See also: Installation Guide packaged with your printer. Online Support Assistant at www.xerox.com/office/WC6027support ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 32: Installation And Setup Overview

    Routers, network hubs, network switches, modems, Ethernet cables, and USB cables are not included with your printer and must be purchased separately. Xerox recommends an Ethernet connection because it is typically faster than a USB connection, and it provides access to CentreWare Internet Services.

  • Page 33: Selecting A Location For The Printer

    After positioning the printer, you are ready to connect it to the power source and computer or network. See also: Total Space Requirements on page 199 Clearance Requirements on page 199 ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 34: Connecting The Printer

    A wireless network connection is typically faster than USB and allows direct access to the setting of the printer using CentreWare Internet Services. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 35: Connecting To A Computer Using Usb

    You can connect to your printer from a Wi-Fi mobile device, such as a tablet, computer, or smart phone, using Wi-Fi Direct. Note: Wi-Fi Direct is disabled by default. Xerox recommends that only one user at a time accesses the printer using Wi-Fi Direct. Note: A Wi-Fi Direct connection does not provide network access.

  • Page 36: Connecting To A Wireless Network

    At the License Agreement, select I Agree, then click Next. On the Select a Connection Method screen, click Wireless. If a wireless connection is established, the Xerox Printer Found screen appears. To connect to the wireless network, click Next, or click Connect to a different wireless network.

  • Page 37

    Touch the Tools tab. Touch Admin Setting > Network. Touch Wireless > Wireless Setup Wizard. Select the desired network, then touch Next. Enter the passcode for the selected network, then touch OK. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 38: Connecting To Wi-fi Direct

    To disable wireless networking from the Control Panel: At the printer control panel, press the Machine Status button. Touch the Tools tab. Touch Admin Setting > Network > Wi-Fi. Select Off, then touch OK. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 39: Configuring Airprint

    45.325026, -122.766831 for a location. Click Save Changes. At the prompt, click Restart, or click Back to cancel. If you click Restart, the printer takes several minutes to restart and apply the new settings. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 40: Google Cloud Print

    Connect the other end of the RJ11 cable to an operating telephone line. Enable and configure the Fax functions. For details, see Changing the Default Fax Job Settings on page 62. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 41: Installing The Software

    Available Print Drivers ® To access special printing options, use a Xerox print driver. The following print drivers are available for various operating systems. To download the latest driver, go to www.xerox.com/office/WC6027drivers. Print Driver Source Description Windows PCL Driver Software and PCL is the default print driver.

  • Page 42: Installing The Print Drivers For A Windows Network Printer

    The following applications are installed on your computer with the print driver: • PrintingScout • Launcher • Express Scan Manager • Address Book Editor See also: Online Support Assistant at: www.xerox.com/office/WC6027support ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 43: Installing The Print Drivers For A Windows Usb Printer

    To install the printer support software, select Software, then click Next. In the Software and Documentation window, clear the check box for any undesired options. Click Next. To complete the installation, click Finish. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 44: Installing The Drivers And Utilities For Macintosh Os X Version 10.5 And Later

    If the Software and Documentation disc is not available, you can download the latest drivers Note: from www.xerox.com/office/WC6027drivers. Double-click WorkCentre 6027 Installer. At the Introduction installer window, click Continue. At the License Agreement, select I Agree, then click Next. Select the destination disk, then click Continue.

  • Page 45: Adding The Printer

    Scanning on page 93. See also: Online Support Assistant at: www.xerox.com/office/WC6027support Utilities The Address Book Editor and Express Scan Manager are installed automatically when you install the scan driver. For details, see Installing the Drivers and Utilities for Macintosh OS X Version 10.5 and Later page 44.

  • Page 46: Configuring Network Settings

    To navigate through the menu, use the up or down arrow buttons. Navigate to Information Pages, then press OK. Navigate to Configuration, then press OK. The IP address of the printer is listed in the Wired Network section of the page. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 47

    Navigate to TCP/IP, then press OK. Navigate to IPv4, then press OK. Navigate to IP Address, then press OK. The IP address of the printer appears on the IP Address screen. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 48: Assigning The Printer Ip Address

    Panel: You can set the IP address manually from the printer control panel. − For best results in most networks, select DHCP/AutoIP. Note: Touch OK. At the Restart System prompt, touch Close. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 49: Assigning The Ip Address Manually

    When you enter the third digit of a three-digit number, the cursor automatically advances to the next cell. − After entering the number in the last cell, touch OK. At the Restart System prompt, touch Close. 10. Touch Subnet Mask. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 50: Changing The Ip Address Using Centreware Internet Services

    16. Turn off the printer, then turn it on again. See also: Online Support Assistant at: www.xerox.com/office/WC6027support Changing the IP Address Using CentreWare Internet Services To change the IP address of the printer using CentreWare Internet Services: At your computer, open a Web browser, in the address field, type the IP address of the printer, then press Enter or Return.

  • Page 51: Enabling The Printer For Scanning

    If your printer is connected using the USB cable, you cannot scan to an email address or a network location, such as a shared folder on your computer. For details, see Scanning Setup Overview on page 77. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 52: Setting Up The Network Address Book

    To enable the Network Address Book for the Scan to Email service, select Server Email Address − Book. To enable the Network Address Book for the Fax service, select Server Fax Address Book. − Click Save Changes. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 53: Configuring General Settings Using Centreware Internet Services

    For custom paper sizes, for Custom Paper Length - Y, type a length, and for Custom Paper Width - X, type a width. To set the display to prompt you for the paper settings each time the paper tray is loaded, for Tray Display Prompt, select On. Click Save Changes. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 54: Configuring Printer Defaults

    To reset the network memory and restart the printer, for Reset network memory and restart the printer, click Start Printer. To restart the printer without resetting any of the default settings, for Restart the printer, click Start Printer. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 55: Accessing Information About The Printer Using The Control Panel

    To select your language, use the Up or Down arrows to navigate, touch your language, then touch Next. To select your time zone: Touch Time Zone. Use the Up or Down arrows to navigate, select your geographic region and your time zone, then touch OK. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 56

    Use the keypad to enter the SMTP server name. Touch Next. Enter the port number for the SMTP server. Touch Next. The printer runs a test on the SMTP mail server. 18. Touch Done. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 57: Configuring General Settings

    To increase or decrease the number of minutes before the printer enters Power Saver mode, touch the Plus (+) or Minus (-) buttons, then touch OK. To return to the General menu, touch the Back arrow. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 58: Setting The Date And Time, Setting The Display Brightness

    Touch Tools > Admin Settings. Touch System Settings, then touch General. Touch Display Brightness. Touch - or + on the display or use the keypad to enter a number from 1 through 10. Touch OK. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 59

    At the printer control panel, press the Machine Status button. Touch Tools > Admin Settings. Touch System Settings, then touch General. Touch Email Server Address Book, then touch On. Touch OK. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 60: Configuring The Timers Using The Control Panel

    To change the delay time, touch Plus (+) or Minus (-). The range is 5–300 seconds. Touch OK. To return to the System Settings menu, touch the back arrow. To return to the Services Home menu, press the Services Home button. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 61: Configuring Tray Settings

    To navigate, touch the Up or Down arrows, touch a paper type, then touch Type again. Touch OK. To return to the previous menu, touch the Back arrow. To return to the Services Home menu, press the Services Home button. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 62: Configuring Fax Defaults And Settings

    Select the settings for the Receive Mode, Ring Tone Volume, and Discard Size from the lists. Set the Auto Answer times, in seconds, for auto answer in each of the modes. Enter a Remote Receive Tone value as needed. The range is 00–99. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 63

    10. In the Transmission Defaults, select the modes for Prefix Dial and Fax Cover Page, then enter the Prefix Dial Number and redial information. 11. In the Fax Reports section, from each list, select the condition when the printer prints a fax report. 12. Click Save Changes. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 64: Setting Fax Defaults From The Control Panel

    Transmission Defaults • Fax Reports For proper fax operation, before you use the fax, configure all of the settings. You can change the settings using the control panel or CentreWare Internet Services. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 65

    Auto Answer ANS/FAX for a fax line that is hooked up with an answering machine. Next to your selection, use the keypad to enter the delay before the printer answers. To return to incoming defaults, touch the Back arrow. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 66

    On. Touch OK. At the Restart System prompt, touch Close. Touch the Back arrow to return to the previous menu, or press the Services Home button to return to Service Home. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 67

    10. To have the printer generate a cover page for each fax transmission, touch Fax Cover Page, touch On, then touch OK. 11. To enable or disable the Error Correction Mode: Touch ECM, then touch On or Off. Touch OK. At the Restart System prompt, touch Close. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 68

    To print a fax protocol report to help troubleshoot fax problems, touch Fax Protocol, select an option, then touch OK. Touch the Back arrow to return to the previous menu, or press the Services Home button to return to Service Home. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 69: Configuring Security Settings Using Centreware Internet Services

    To enter the default user name and password, leave the fields blank, then click OK. For Access denial by the authentication failure of the Administrator, enter the number of login attempts allowed before the user is locked out. Click Save Changes. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 70: Configuring Ipsec Settings

    Bypass directs the printer to bypass the IPsec security protocol and use the data. − − Discard directs the printer to discard the data without using it. 15. Click Save Changes. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 71: Configuring The Host Access List

    Accept printing from one particular IP address within that network mask. In this example, the access list would look like the following table: Access List IP Address Address Mask Operation 192.168.200.10 255.255.255.255 Accept 192.168.200.0 255.255.255.0 Reject 192.168.0.0 255.255.0.0 Accept ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 72: Configuring Ssl Settings

    10. Adjust the parameters of the new digital certificate as needed, then click Generate Certificate. 11. For the new settings to take effect, restart your printer. Note: After you generate a signed certificate, Certificate Management appears in the Security menu. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 73: Managing Certificates

    The following steps are an overview of the procedure to set up and use digital certificates. Enable HTTPS communications. Import and set up digital certificates. Import the digital certificates. Configure the digital certificate purpose. Verify the digital certificate purpose. Configure security features. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 74

    At your computer, open a Web browser, in the address field, type the IP address of the printer, then press Enter or Return. Click Properties. In the navigation panel, click Security > SSL/TLS Server Communication, then click Delete All Certificates. To confirm, click Delete. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 75: Configuring Secure Settings Using The Control Panel

    At the prompt, enter a four-digit passcode, then touch OK. At the prompt, re-enter the passcode. Touch the Back arrow to return to the previous menu, or press the Services Home button to return to Service Home. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 76: Setting Service Locks

    Attempts > On. Enter a number from 1 through 10, then touch OK. Touch the Back arrow to return to the previous menu, or press the Services Home button to return to Service Home. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 77: Setting Up Scanning

    You can scan to a folder on your computer, or scan into an application after installing the scan drivers and the Express Scan Manager utility. For details, see Installing the Software on page 41. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 78: Setting Up Scanning To A Shared Folder On Your Computer

    The folder and its contents are shared with network users. 11. Close the System Preferences window. Note: When you open a shared folder, a Shared Folder banner appears in the Finder for the folder and its subfolders. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 79

    Subdirectory Path: Enter the path of the folder on the FTP server. For example, if you want the scanned files to go in a folder named colorscans inside the scans folder, type /colorscans. Click Save Changes. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 80: Setting Up Scanning To An Ftp Server

    If you do not know the IP address of your printer, see Finding the IP Address of Your Printer on page Click Properties. In the left pane, under Protocols, click Email Server. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 81: Setting Up Scanning With Usb

    Setting Up Scanning to a Folder on Your Computer With USB Start Express Scan Manager: − Windows: Click Start > Programs > Xerox. Select your printer from the list. Double-click Express Scan Manager. − Macintosh: Navigate to Applications > Xerox. Select your printer from the list. Double-click Express Scan Manager.

  • Page 82: Installing The Printer As A Web Services Device

    For the Device type field, select Web Services Device. Enter the printer IP address in the Hostname or IP address field, then click Next. Complete the steps in the wizard, then click Finish. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 83: Paper And Media

    Paper and Media This chapter includes: • Supported Paper ................................... 84 • Loading Paper ..................................87 • Printing on Special Paper ..............................90 ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 84: Supported Paper

    For best results, use Xerox paper and media recommended for your printer. Ordering Paper To order paper or other media, contact your local reseller or visit www.xerox.com/office/WC6027supplies. General Paper Loading Guidelines •...

  • Page 85: Paper That Can Damage Your Printer

    The Xerox Warranty, Service Agreement, or Xerox Total Satisfaction Guarantee does not cover damage caused by using unsupported paper or specialty media. The Xerox Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas.

  • Page 86: Supported Paper Types And Weights

    4.1 x 9.5 in.) Supported Custom Paper Sizes You can use custom-sized paper within the following dimensions in your printer: • Width: 76.2–215.9 mm (3–8.5 in.) • Length: 127–355.6 mm (5–14 in.) ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 87: Loading Paper

    Flex the sheets back and forth and fan them, then align the edges of the stack on a level surface. This procedure separates any sheets that are stuck together and reduces the possibility of jams. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 88

    If the tray does not go in all the way, ensure that the paper lift plate at the back of the tray is locked down. • If the tray is extended for legal size paper, the tray protrudes when it is inserted into the printer. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 89: Configuring The Paper Tray For Legal And A4

    To protect the paper, place the paper cover over the extended section of the paper tray. Load paper into the tray, then insert it back into the printer. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 90: Printing On Special Paper

    • Labels ......................................91 • Printing on Glossy Cardstock ............................92 To order paper or other media, contact your local reseller or visit www.xerox.com/office/WC6027supplies. Envelopes You can print envelopes using the main tray. Loading Envelopes in the Paper Tray To load envelopes in the paper tray: Remove the tray from the printer.

  • Page 91: Labels

    Do not store labels in extremely dry or humid conditions or extremely hot or cold conditions. Storing them in extreme conditions can cause print-quality problems or cause them to jam in the printer. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 92: Printing On Glossy Cardstock

    160. • Adjust the bias transfer roller. For details, see Adjusting the Bias Transfer Roller on page 161. • Adjust the fuser. For details, see Adjusting the Fuser on page 161. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 93: Scanning

    Scanning Images into an Application on a USB Connected Computer ............. 103 • Adjusting Scanning Settings ............................105 • Changing the Default Scan Settings ......................... 108 • Limiting Access to Scanning ............................111 See also: Installation and Setup Overview on page 32 ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 94: Loading Documents

    Paper with paper clips or staples attached • Paper with wrinkles, curls, folds, tears, or notches • Coated or carbonless paper or items other than paper such as cloth or metal • Envelopes • Books ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 95: Automatic Document Feeder Guidelines

    Adjust the paper guides so that they fit against the originals. • Insert paper in the automatic document feeder only when ink on the paper is dry. • Do not load originals above the MAX fill line. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 96: Scanning To A Usb Flash Drive

    Do not remove the USB Flash drive until prompted. If you remove the Flash drive before the transfer is complete, the file can become unusable and other files on the drive can be damaged. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 97: Scanning To A Folder On A Usb Connected Computer

    Scanning to a Folder on a USB Connected Computer Start Express Scan Manager: Windows: Click Start > Programs > Xerox Office Printing. Select your printer from the list. − Double-click Express Scan Manager. Macintosh: Navigate to Applications > Xerox. Select your printer from the list. Double-click −...

  • Page 98: Scanning To A Shared Folder On A Network Computer

    Select Share this folder. Click Permissions. Select the Everyone group, and verify that all permissions are enabled. Click OK. Note: Remember the Share name for later use. Click OK again. Click Close. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 99: Sharing A Folder Using Macintosh Os X Version 10.7 And Later

    Subdirectory Path: Enter the path of the folder on the FTP server. For example, if you want the scanned files to go in a folder named colorscans inside the scans folder, type /colorscans. Click Save Changes. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 100: Scanning To A Folder On A Network Computer

    10. To begin the scan, press Start. The printer scans your image to the folder you specified. 11. If you are scanning from the document glass, when prompted, touch Done to finish or Start to scan another page. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 101: Scanning To An Email Address

    To add a suffix to the file name, touch Suffix, touch Enter Text, type the suffix name, then touch OK. To begin the scan, press Start. If you are scanning from the document glass, when prompted, touch Done to finish or Start to scan another page. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 102: Scanning To Web Services On Devices

    To select the scan type, touch the Event field, then touch the scan type. To begin the scan, press Start. At the computer WSD Scan Device message, select a program to complete the scan. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 103: Scanning Images Into An Application On A Usb Connected Computer

    For Windows System heading, click Control Panel. For Hardware and Sound, click View devices and printers. Right-click on your printer, then click New Scan. Select the scan settings, then click Preview or Scan. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 104: Scanning An Image Using Windows Vista Or Windows 7

    The scanned image is stored in the default Scanned Documents folder or in a folder that you selected. Scanning an Image Using Windows XP On your computer, select Start > Control Panel. Double-click Scanners and Cameras. In the Scanners and Cameras window, click Next. Double-click Xerox WC6027. Select an option: − Color picture − Grayscale picture Black and white picture or text −...

  • Page 105: Adjusting Scanning Settings

    At the printer control panel, press the Services Home button. Touch Scan To, then touch Scan to PC. On the Scan to PC tab, touch Resolution. Select an option. Touch OK. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 106: Setting The File Format

    At the printer control panel, press the Services Home button. Touch Scan To, then touch Scan to PC. Touch the Options tab. Touch Document Size, then make a selection. Touch OK. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 107: Using Edge Erase

    At the printer control panel, press the Services Home button. Touch Scan To, then touch Scan to PC. Touch the Options tab. Touch Edge Erase, then touch the Plus (+) or Minus (-). Touch OK. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 108: Changing The Default Scan Settings

    Navigate to the option that you want to modify. Changing the Default for File Format Touch File Format. Touch a default setting. Touch OK. Changing Output Color Touch Output Color, then select an option. Touch OK. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 109: Changing The Default Scan Resolution

    Changing the Default for TIFF File Format Note: TIFF files created by this printer can fail to open properly in some computer applications. Touch TIFF File Format, then select an option. Touch OK. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 110: Changing The Default For Quality/file Size

    To set a size from 50–16384 KB, touch the arrow buttons or the alphanumeric keypad. Touch OK. Changing the File Name Touch File Name, then select an option. Touch OK. Changing the Create Folder Default Touch Create Folder, then select an option. Touch OK. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 111: Limiting Access To Scanning

    Unlocked: Enables the selected function. Password Locked: Requires a password to use the selected function. Enter a new 4-digit − password, then press OK. Locked: This option disables the selected function. − Touch OK. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 113: Faxing

    Printing a Secure Fax ................................ 122 • Polling a Remote Fax Machine ............................. 123 • Manually Sending, Receiving, or Polling Using OnHook ..................124 • Editing the Fax Address Book ............................125 ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 114: Phone Line Compatibility

    Faxing Phone Line Compatibility The fax function works best with an analog phone line. Voice-Over Internet Protocols (VOIPs) such as FIOS and DSL are not supported. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 115: Configuring The Printer For Faxing

    The Fax Settings include optional features you can use to configure the printer for faxing. For details on Fax Settings and Fax Default Settings, see Configuring Fax Defaults and Settings on page ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 116: Loading Documents For Faxing

    Insert originals face up with the top of the page place the original face down in the upper entering the feeder first. Adjust the paper guides so left corner of the document glass. they fit against the originals. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 117: Sending A Fax From The Printer

    Press the green Start button. Note: You can configure the printer to print a confirmation report after it transmits a fax. For details, see Configuring Fax Defaults and Settings on page 62. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 118: Sending A Delayed Fax

    To enter the number of hours or minutes that the printer waits until sending the fax, touch Hours or Minutes, then use the keypad. Touch Fax. Press the green Start button. The fax is scanned and saved, then sent at the specified time. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 119: Sending A Cover Page With A Fax

    At the printer control panel, press the Services Home button. Touch Fax. Add fax recipients and select fax settings as needed. Touch Options. Touch Cover Page. Touch On. Touch Fax. Press the green Start button. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 120: Sending A Fax From Your Computer

    On the Cover Sheet information tab, type notes that you want to appear on the cover sheet. On the Options tab, select the options for the fax. Click OK. 10. In the Printer Properties window, click OK. 11. In the Print window, click OK. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 121: Sending A Fax Using Windows Applications

    Device Address Book and select recipients, then click Add. Click OK. To delay sending the fax, select Delayed Send, then enter the time that you want the fax to send. Click Start Sending. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 122: Printing A Secure Fax

    Before you can receive a Secure Fax, enable Panel Lock and Secure Fax features. For details, Configuring Fax Defaults and Settings on page 62. At the printer control panel, press the Job Status button. Touch Secure Fax Receive. Enter the passcode. Touch OK. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 123: Polling A Remote Fax Machine

    At the printer control panel, press the Services Home button. Touch Fax. Enter the fax number of the fax machine that you want to poll. Touch Options. Touch Polling Receive. Touch On. Touch OK. Press the green Start button. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 124: Manually Sending, Receiving, Or Polling Using Onhook

    You can add only one fax number manually. To send to multiple fax numbers, add speed dial numbers or individuals or groups from the fax address book. Press the green Start button. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 125: Editing The Fax Address Book

    To add or edit a group, next to the group, click Add or Edit. Type a name for the group, then select contacts to add to the group. Click Save Changes. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 126: Adding Or Editing Contacts In The Fax Address Book At The Control Panel

    The Address Book Editor utility allows you to manage address book contacts at your computer. To access the Address Book Editor utility: • For Windows computers, select Start > Programs > Xerox Office Printing > WorkCentre 6027 Address Book Editor. •...

  • Page 127: Printing

    Mobile Printing Options ..............................131 • Printing from a USB Flash Drive ..........................132 • Using Custom Paper Sizes .............................. 133 • Printing on Both Sides of the Paper ........................... 136 ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 128: Selecting Printing Options

    In the Printing Preferences window, click a tab, select the options, then click OK to save. Note: For more information about Windows print driver options, click the Help button (?) in the Printing Preferences window. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 129: Selecting Printing Defaults In Windows For A Shared Network Printer

    In the printer Properties dialog box, click the Advanced tab. On the Advanced tab, click Printing Defaults. Make your selections on the driver tabs as needed, then click Apply. Click OK to save your selections. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 130: Macintosh Printing Options

    With the document open in your application, click File > Print. Select your printer. ® Select Xerox Features from the Copies & Pages menu. Select the desired printing options from the drop-down lists. Click Print to send the job to the printer.

  • Page 131: Mobile Printing Options

    Wireless devices must join the same wireless network as the printer. • The name and location of your printer appears in a list of Mopria-enabled printers on connected devices. To print using Mopria, follow the directions provided with your mobile device. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 132: Printing From A Usb Flash Drive

    Press the green Start button. To print another file from the USB Flash drive, select a file and repeat the steps. When you finish printing, press Services Home, then remove the USB Flash drive. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 133: Using Custom Paper Sizes

    Defining Custom Paper Sizes ............................133 • Printing on Custom Paper Sizes ........................... 134 ® ® The Xerox WorkCentre 6027 Multifunction Printer prints on custom paper sizes that are within the minimum and maximum size range supported by the printer. Defining Custom Paper Sizes To print custom paper sizes, define the custom width and length of the paper in the print driver software and on the printer control panel.

  • Page 134: Printing On Custom Paper Sizes

    If you are printing on custom size paper, define the custom size in the printer properties before printing. From the Paper Type drop-down list, select the paper type. Select any other desired options, then click OK. In the Print dialog box, click OK to start printing. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 135

    Loading Paper on page 87. In the application, click Page Setup. From the Paper Size drop-down list, select the custom paper size. Click OK. In the application, click Print. Click OK. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 136: Printing On Both Sides Of The Paper

    • Loading Paper for Manual 2-Sided Printing ......................136 ® ® The Xerox WorkCentre 6027 Multifunction Printer supports manual 2-sided printing. You can set printing preferences to print your jobs on both sides of the paper. Use 2-Sided Printing to specify the page orientation for the printed output.

  • Page 137: Copying

    Copying This chapter includes: • Making Copies ..................................138 • Adjusting Copying Options ............................141 ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 138: Making Copies

    Remove any staples and paper clips from the pages, then place them face up in the automatic document feeder. Insert originals face up with the top of the page entering the feeder first. Adjust the paper guides so they fit against the originals. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 139

    Adjust the paper guides so that they fit against the originals. • Insert paper in the automatic document feeder only when ink on the paper is dry. • Do not load originals above the MAX fill line. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 140: Document Glass Guidelines

    12. Reposition the document about 6 mm (0.25 in.) from the upper left corner of the document glass, then close the document cover. 13. To scan and print the document, touch Scan Another Page. 14. Remove the ID card from the scanner. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 141: Adjusting Copying Options

    For details, see Basic Copying on page 142. You can also modify the default settings for many options. For details, see Selecting Default Copy Settings on page 146. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 142: Basic Settings

    At the printer control panel, press the Services Home button. Touch Copy. Under the Copy tab, touch Lighten/Darken. To lighten or darken the image, touch the buttons to move the slider. Touch OK. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 143: Image-quality Settings

    Photo: Use this option for photographs. Touch OK. Adjusting the Sharpness At the printer control panel, press the Services Home button. Touch Copy. Touch the Quality tab. Touch Sharpness, then select an option. Touch OK. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 144: Output Adjustments

    − To set the copy size in increments of 1%, touch the + or - buttons or use the keypad to set the percentage. The default setting is 100%. Touch OK. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 145

    At the printer control panel, press the Services Home button. Touch Copy. Touch the Output tab. Touch Document Size. Select the size of the original document. Touch OK. Changing Output Color Touch Output Color. Select a color mode. Touch OK. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 146: Changing The Default Copy Settings

    To select a default preset image size, touch a button. − To set the default copy size in increments of 1%, touch the + or - buttons or use the keypad to set the percentage. Touch OK. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 147

    Touch OK. Changing the Auto Exposure Touch Auto Exposure, then select an option. Touch OK. Changing Auto Background Suppression Level Touch Auto Background Suppression Level, then select an option. Touch OK. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 148: Changing The Default Color Balance

    Changing the Default for 2-Up Touch 2-Up, then select an option. Touch OK. Changing Edge Erase Touch Edge Erase. To set the edge erase default, touch the + or - buttons. Touch OK. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 149: Limiting Access To Copying

    Password Locked: Enables the Color Copy function but requires a password. Enter a new password, then touch OK. − Color Password Locked: Enables the Color Copy function but requires a password. Enter a new password, then touch OK. Touch OK. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 151: Maintenance

    Adjustments and Maintenance Procedures ......................160 • Initializing Non-Volatile Memory ..........................166 • Clearing Job History ................................167 • Ordering Supplies ................................168 • Managing the Printer ............................... 171 • Moving the Printer ................................172 ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 152: Cleaning The Printer

    Do not touch the electrical contacts or gears. Doing so could damage the printer and cause the print quality to deteriorate. • Ensure any parts removed during cleaning are replaced before you plug in the printer. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 153: Cleaning The Scanner

    Moisten a soft, lint-free cloth with the glass cleaner of your choice. Remove any paper from the automatic document feeder output tray. Open the document cover. Wipe the surface of the document glass until it is clean and dry. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 154: Cleaning The Exterior

    CAUTION: Do not spray detergent directly on the printer. Liquid detergent could enter the printer through a gap and cause problems. Never use cleaning agents other than water or mild detergent. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 155: Cleaning The Interior

    If you get toner in your eyes, wash it out immediately with cool water and consult a doctor. Turn off the printer. Open the side door. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 156

    Remove the remaining toner cartridges in the same manner. Pull out the cleaning rod. Note: To remove toner and debris from the top of the cleaning rod, wipe it with a clean lint-free cloth. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 157

    Return the cleaning rod to its original location. 10. Align the black toner cartridge with the rear toner slot. Press firmly near the center of the cartridge until it clicks into place. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 158: Cleaning The Color Toner Density Sensors

    Clean the color toner density (CTD) sensors when an alert for the CTD sensors appears on the control panel or in PrintingScout Printer Status window. Turn off the printer. Push down the rear cover release lever and pull open the cover. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 159

    Maintenance Use a dry cotton swab to clean the color toner density sensors. Close the rear cover. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 160: Adjustments And Maintenance Procedures

    Touch Adjust Paper Type. Touch Plain or Labels. To select the weight range of the paper, touch Lightweight or Heavyweight. To return to the Services Home menu, press the Services Home button. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 161: Adjusting The Bias Transfer Roller

    Select the paper type for the adjustment. To increase or decrease the amount of offset. touch Plus (+) or Minus (-), then touch OK. Repeat this procedure for each paper type you need to adjust. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 162: Color Registration

    Touch Tools, then touch Admin Settings. Using the keypad, type the passcode as needed. Touch Service Tools. Touch Color Reg Adjust. Touch Auto Correct. Touch Start. To begin the calibration, press Start again. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 163: Performing A Manual Color Registration Adjustment

    There is a number at the end of each chart that represents the middle of the white zone. Find the number for the middle of the white zone and circle it. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 164: Refreshing The Bias Transfer Roller

    Using the keypad, type the passcode as needed. Touch Service Tools. Touch Adjust Altitude. To select an altitude from the list, touch it. Touch OK. To return to the Services Home menu, press the Services Home button. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 165: Adjusting The Touchscreen

    To improve the accuracy of the adjustment, to touch the center of each cross, use a stylus. Touch OK. To return to the Services Home menu, press the Services Home button. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 166: Initializing Non-volatile Memory

    Touch Initialize > Yes, Initialize. To cancel, touch the No, Cancel button. To return to the Service Tools menu, press the Back arrow. To return to the Services Home menu, press the Services Home button. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 167: Clearing Job History

    Using the keypad, type the passcode as needed. Touch Service Tools. Touch Clear Job History. To clear the job history, touch Start. To close without clearing the job history, touch Cancel. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 168: Ordering Supplies

    Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas.

  • Page 169: Toner Cartridges

    Use a damp cloth to wipe off spilled toner. Never use a vacuum cleaner to remove spills. Electric sparks inside the vacuum cleaner can cause a fire or explosion. If you spill a large volume of toner, contact your local Xerox representative. WARNING: Never throw a toner cartridge into an open flame.

  • Page 170: Recycling Supplies

    Wait one minute for the process to complete and the printer to return to Ready mode. To return to the Maintenance menu, touch Close. Recycling Supplies ® For more information on the Xerox supplies recycling program, go to: www.xerox.com/gwa. ® ®...

  • Page 171: Managing The Printer

    At the prompt, enter the new passcode, then touch OK. At the prompt, re-enter the passcode, then touch OK. Touch the Back arrow to return to the previous menu, or press the Services Home button to return to Service Home. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 172: Moving The Printer

    Pulling the cord can damage it, which can lead to fire or electric shock. Remove any paper or other media from the output tray. If the output tray extension is extended, close it. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 173

    Failure to repackage the printer properly for shipment can result in damage not covered ® ® by the Xerox Warranty, Service Agreement, or Total Satisfaction Guarantee. The Xerox Warranty, Service Agreement, or Total Satisfaction Guarantee do not cover damage to the printer caused by improper moving.

  • Page 175: Troubleshooting

    Troubleshooting This chapter includes: • General Troubleshooting ..............................176 • Paper Jams .................................... 179 • Getting Help ..................................195 ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 176: General Troubleshooting

    A system error occurred. Turn off the printer, then turn it on again. If the error persists, contact your Xerox representative. The printer is connected to an uninterruptible Turn off the printer, then connect the power cord to a suitable power supply.

  • Page 177: The Printer Does Not Print

    Push the control panel button. PrintingScout displays an error message. Follow the instructions in the PrintingScout message to correct the problem. If the error persists, contact your Xerox representative. The printer is out of paper. Load paper into the tray.

  • Page 178: Printing Takes Too Long

    Turn off the printer and remove the obstruction or debris. If you printer. cannot remove it, contact your Xerox representative. Condensation has Formed Inside the Printer Moisture can condense inside a printer where the humidity is above 85% or when a cold printer is located in a warm room.

  • Page 179: Paper Jams

    Print-Quality Problems ..............................190 Minimizing Paper Jams The printer is designed to function with minimal paper jams using Xerox supported paper. Other paper types can cause jams. If supported paper is jamming frequently in one area, clean that area of the paper path.

  • Page 180: Locating Paper Jams

    Switch off the printer immediately and wait 40 minutes for the fuser to cool. Try to remove the jam after the printer has cooled. If the error persists, contact your Xerox representative. CAUTION: Do not attempt to clear any paper jams using tools or instruments.

  • Page 181: Clearing Paper Jams

    After the printer engine stops running, turn the power off, then remove the jammed paper. Clearing Paper Jams From the Output Tray Push down on the rear cover release and pull the cover open. Lift the levers as shown. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 182

    To remove any jammed paper from the back of the printer, carefully pull it in the direction shown. If you cannot find the jammed paper in the paper path, remove any jammed paper from the output tray. Lower the levers to their original position. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 183

    To resolve the error displayed on the control panel you must clear all paper from the paper path. Clearing Paper Jams From the Back of the Printer Push down on the rear cover release and pull the cover open. Lift the levers as shown. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 184

    Remove any jammed paper from the back of the printer. Lower the levers to their original position. Close the rear cover. To resolve the error displayed on the control panel you must clear all paper from the paper path. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 185

    Clearing Paper Jams from the Automatic Document Feeder Remove the remaining documents from the automatic document feeder. Open the automatic document feeder cover. To remove the jammed document, gently pull it in the direction shown. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 186

    If the document is difficult to remove, raise the automatic document feeder tray. Remove the jammed document from the output tray. Lower the automatic document feeder tray. Close the automatic document feeder cover, then reload documents as needed. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 187

    To remove the document from the feed roller, carefully pull it as shown. 10. To resolve the error displayed on the control panel you must clear all paper from the paper path. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 188: Troubleshooting Paper Jams

    Remove the paper from the tray, then replace it with new dry paper. Too much static electricity is present. Try a new ream of paper. Use only Xerox approved paper. For details, see Supported Paper Unsupported paper is in the tray.

  • Page 189

    One of the printer doors is open. Check the doors on the printer. Close any door that is open. Note: Check for, and remove, torn pieces of paper in the paper path. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 190: Print-quality Problems

    The Xerox Warranty, Service Agreement, or Xerox Total Satisfaction Guarantee does not cover damage caused by using unsupported paper or specialty media. The Xerox Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas.

  • Page 191

    You can also print a Demo Page to more precisely determine the print-quality problem. For details, see Information Pages on page 26. If the print quality does not improve after carrying out the appropriate action, contact your Xerox representative. Notes: •...

  • Page 192

    There is a problem with the Check the condition of the toner toner cartridge for that color. cartridge and replace it if necessary. For ® assistance, go to the Xerox Support website at www.xerox.com/office/WC6027support. Color around the edge of The color registration is Adjust the color registration.

  • Page 193

    For details, see Supported Paper on page 84. ® The printer is worn or damaged. For assistance, go to the Xerox Support website at www.xerox.com/office/WC6027support. The toner cartridges are not Replace the toner cartridges with ®...

  • Page 194

    Paper curls or frequent jams in The bias transfer roller needs to Refresh the bias transfer roller. For the rear cover be refreshed. details, see Refreshing the Bias Transfer Roller on page 164. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 195: Getting Help

    The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help to solve your printer problems. You can find solutions for print-quality problems, paper jams, software installation issues, and more. To access the Online Support Assistant, go to www.xerox.com/office/WC6027support. ® ®...

  • Page 197

    This appendix includes: • Standard Features ................................198 • Physical Specifications ..............................199 • Environmental Specifications ............................200 • Electrical Specifications ..............................201 • Performance Specifications ............................202 • Controller Specifications ..............................203 ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 198: Standard Features

    • Ethernet 10/100 Base-T • Wireless network connectivity Scan functions • Scan to USB Memory • Scan to Computer • Scan to Email Scan resolution 1200 x 1200 dpi Remote access CentreWare Internet Services ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 199: Physical Specifications

    439 mm (17.3 in.) Height 388 mm (15.3 in.) Weight 16.6 kg (36 lb.) Total Space Requirements Width 864 mm (34 in.) Depth 1105 mm (43.5 in.) Height 762 mm (30 in.) Clearance Requirements ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 200: Environmental Specifications

    Under extreme environmental conditions, such as 10°C and 85% relative humidity, defects can occur due to condensation. Elevation For optimum performance, use the printer at elevations below 3100 m (10,170 ft.). ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 201: Electrical Specifications

    ® ENERGY STAR settings are preset on Xerox equipment at the factory to switch to Power Saver modes after 2 minutes from the last copy or print.

  • Page 202: Performance Specifications

    • Power on: 35 seconds or less • Recovery from sleep mode: 28 seconds or less. Note: Warm up time assumes an ambient temperature of 22°C (72°F) at 60% relative humidity. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 203: Controller Specifications

    Specifications Controller Specifications Processor 525 MHz ARM11MP Memory 512 MB RAM Interfaces Universal Serial Bus (USB 2.0) Ethernet 10/100 Base-T IEEE802.11.b/g/n wireless connectivity ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 205: Regulatory Information

    Regulatory Information This appendix includes: • Basic Regulations ................................206 • Copy Regulations ................................211 • Fax Regulations .................................. 214 • Material Safety Data Sheets ............................219 ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 206: Basic Regulations

    • Consult the dealer or an experienced radio/TV technician for help. Changes or modifications to this equipment not approved by Xerox can void the authority of the user to operate this equipment. Note: To ensure compliance with Part 15 of the FCC rules, use shielded interface cables.

  • Page 207: European Union

    This printer, if used properly in accordance with the instructions, is not dangerous for the consumer or for the environment. To ensure compliance with European Union regulations, use shielded interface cables. A signed copy of the Declaration of Conformity for this printer can be obtained from Xerox. European Union Lot 4 Imaging Equipment Agreement Environmental Information...

  • Page 208

    Regulatory Information Environmental Benefits of Duplex Printing Most Xerox products have duplex printing, also known as 2-sided printing, capability. This enables you to print on both sides of the paper automatically, and therefore helps to reduce the use of valuable resources by reducing your paper consumption.

  • Page 209: Germany

    This product is certified to Environmental Choice standard for office machines, meeting all requirements for reduced environmental impact. As part of achieving certification, Xerox Corporation has proven this product meets the Environmental Choice criteria for energy efficiency. Certified copier, printer, multifunctional device, and fax products must also meet criteria such as reduced chemical emissions and demonstrate compatibility with recycled supplies.

  • Page 210: Regulatory Information For 2.4 Ghz Wireless Network Adapter

    (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications to this device not specifically approved by the Xerox Corporation may void the user's authority to operate this equipment. ®...

  • Page 211: Copy Regulations

    “fair use” or library reproduction rights provisions of the copyright law. Further information of these provisions may be obtained from the Copyright Office, Library of Congress, Washington, D.C. 20559. Ask for Circular R21. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 212: Canada

    Canada or a department, board, Commission, or agency established by the Government of Canada or of a province or of a government of a state other than Canada ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 213: Other Countries

    • Postage stamps and other negotiable instruments This list is not inclusive and no liability is assumed for either its completeness or accuracy. In case of doubt, contact your legal counsel. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 214: Fax Regulations

    US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (for example, 03 is a REN of 0.3). For earlier products, the REN is separately shown on the label. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 215

    Ask your local Telephone Company for the modular jack type installed on your line. Connecting this machine to an unauthorized jack can damage telephone company equipment. You, not Xerox, assume all responsibility and/or liability for any damage caused by the connection of this machine to an unauthorized jack.

  • Page 216

    RENs of the devices does not exceed 5. For the Canadian REN value, please see the label on the equipment. Canada CS-03 Issue 9 This product has been tested to and is compliant with CS–03 issue 9. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 217

    European Economic Area. If you have problems with your product, contact your local Xerox representative. This product can be configured to be compatible with other country networks. Before reconnecting the device to a network in another country, contact your Xerox representative for assistance.

  • Page 218: New Zealand

    For correct operation, total of the RNs of all devices connected to a single line at any time should not exceed five. South Africa This modem must be used in conjunction with an approved surge protection device. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 219: Material Safety Data Sheets

    Material Safety Data Sheets For Material Safety Data information regarding your printer, go to: • North America: www.xerox.com/msds • European Union: www.xerox.com/environment_europe For the Customer Support Center phone numbers, go to www.xerox.com/office/worldcontacts. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 221

    Recycling and Disposal This appendix includes: • All Countries ..................................222 • North America ..................................223 • European Union .................................. 224 • Other Countries ................................... 226 ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 222: All Countries

    Recycling and Disposal All Countries If you are managing the disposal of your Xerox product, please note that the printer may contain lead, mercury, perchlorate, and other materials whose disposal may be regulated due to environmental considerations. The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market.

  • Page 223: North America

    North America Xerox operates an equipment take-back and reuse/recycle program. Contact your Xerox representative (1-800-ASK-XEROX) to determine if this Xerox product is part of the program. For more information about Xerox environmental programs, visit www.xerox.com/environment, or for recycling and disposal information, contact your local authorities.

  • Page 224

    In accordance with European legislation, end of life electrical and electronic equipment subject to disposal must be managed within agreed procedures. Prior to disposal, please contact your local reseller or Xerox representative for end of life take-back information. ®...

  • Page 225: Collection And Disposal Of Equipment And Batteries

    This wheeled bin symbol may be used in combination with a chemical symbol. This establishes compliance with the requirements set out by the Directive. Battery Removal Batteries should only be replaced by a manufacturer-approved service facility. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

  • Page 226

    Recycling and Disposal Other Countries Please contact your local waste management authority to request disposal guidance. ® ® Xerox WorkCentre 6027 Multifunction Printer User Guide...

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