Xerox DocuCentre SC2020 User Manual page 268

Problem Solving
Symptoms
The entire printout is
black.
The printout is blank.
The printout contains
white areas, or white or
colored stripes.
The printout is faint
overall.
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Xerox DocuCentre
User Guide
Possible Cause
The drum cartridge has
deteriorated or been
damaged.
A high-voltage power supply
failure may have occurred.
Multiple pages were fed
through the device at once
(double feeding).
The toner cartridge has run
out of toner.
A power failure or high-
voltage power supply failure
may have occurred.
The paper is damp.
The paper is unsuitable.
When using the Tray 5
(bypass) to print, the paper
size specified in the print
driver does not match the
type and size of the paper
actually loaded.
Multiple pages were fed
through the device at once.
®
SC2020
Remedy
Replace the drum cartridge with a new one.
Refer to Replacing the Drum Cartridge
page 244.
Contact our Customer Support Center.
Riffle through the stack of paper
thoroughly before loading it.
Replace the toner cartridge with a new one.
Refer to Replacing the Drum Cartridge
page 244.
Contact our Customer Support Center.
Replace the paper with new paper.
Load the correct type of paper.
Load paper of the correct type and size in
the Tray 5 (bypass).
Refer to Loading Paper in Tray 5 (bypass)
page 63.
Ruffle through the stack of paper
thoroughly before leading it.
on
on
on