Problem Solving; Troubleshooting; Device Problems - Xerox DocuCentre SC2020 User Manual

Problem Solving

This chapter provides possible solutions to various problems you may encounter with the device.

Troubleshooting

This section describes troubles that may occur with the device and their solutions.
Follow the troubleshooting procedure below to solve the problems.
1. There is a problem with the device operation
– Yes: Refer to

Device Problems

– No: A message is displayed.
2. Message displays a paper or document jam?
– Yes: For information on paper jams, refer to
document jams, refer to
If the message displays an error code, refer to
– No: The image quality is poor.
3. Is the image quality poor?
– Yes: Refer to Image Quality Problems
– No: There is a problem when using the Copy, Print, Fax, Scan, or Scan Driver or Printer Utility
features.
4. Is there problems with Copy, Print, Fax, Scan, or Scan Driver or Printer Utility?
– Yes: Refer to the corresponding topics:
Copying Problems
Printer Problems
Fax Problems
Scan Problems
Scan Driver/Printer Utility Problems
– No: If you cannot resolve an error despite following the above procedure, contact our Customer
Support Center.
Device Problems
Check the device's status again if you suspect a malfunction.
on page 256
Document Jams
on page 267
on page 270
on page 271
on page 273
on page 276
Paper Jams on page 287. For information on
on page 292.
Error Code on page 277.
on page 260.
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Xerox DocuCentre SC2020
User Guide
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