Network Scan Problems; Fax Problems - Xerox 6110MFP/XN Service Documentation

Network Scan problems

Condition
I cannot find a scanned image file.
I cannot find the scanned image file
after scanning.
I forgot my ID and PIN.
I cannot view the Help file.
I cannot use the Xerox Network
Scan Manager.

Fax problems

Condition
The machine is not working, there
is no display and the buttons are
not working.
No dial tone sounds.
The numbers stored in memory do
not dial correctly.
The original does not feed into the
machine.
Faxes are not received automati-
cally.
Suggested solutions
You can check the scanned file's destination in the Advanced page in the
Network Scan program's Properties screen.
Check if the scanned file's application is on your computer.
Check Open immediately with the default application in the Advanced page
in the Network Scan program's Properties screen to open the scanned
image immediately after scanning.
Check your ID and PIN in the Server page in the Network Scan program's
Properties screen.
To view the Help file, you need to have Internet Explorer 4 service pack 2 or
above.
Check your operating system. Supporting operating systems are Windows
98/Me/NT 4.0/2000/XP/2003.
Suggested solutions
Unplug the power cord and plug it in again.
Ensure that there is power to the electrical outlet.
Check that the phone line is connected properly.
Check that the phone socket in the wall is working by plugging in another
phone.
Make sure that the numbers are stored in memory correctly.
Make sure that the paper is not wrinkled and you are putting it in correctly.
Check that the original is the right size, not too thick or thin
Make sure that the ADF is firmly closed.
The ADF rubber pad may need to be replaced.
The receiving mode should be set to Fax.
Make sure that there is paper in the tray.
Check to see if the display shows any error message. If it does, clear the
problem.