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Table 27. Problem Determination Using Search Database for Volumes Window
Problem Scenario
Specific Inaccessible Volume
A host console message indicates that an operation failed
because the volume is inaccessible.
An Export or Import operation produced a Status File
record with status code 16 (Stacked Volume Access
Failure).
Specific Misplaced Volume
A host console message indicates that an operation failed
because the volume is misplaced.
An Export or Import operation produced a Status File
record with status code 16 (Stacked Volume Access
Failure).
Locating other Misplaced Volumes
Search the database to determine whether the 3494 Tape
Library contains any other misplaced volumes.
Action
1. Enter the volser in the Volser: field, then select the
Search push button. The database record for the
volume is shown.
The Inaccessible flag should be set (the fourth
position of the Flags field set to 1).
2. Place the 3494 Tape Library in Pause mode.
3. Enter the 3494 Tape Library and find the volume
using the cell positions indicated in the database
record. Check both the cell and home positions. If the
cell position indicated is a device, check that device.
4. If the volume is stuck in a device, call your service
representative.
5. If you can remove the volume, place it in an error
recovery cell.
6. Check the volumes on either side of the cell to ensure
that they are seated fully in their cells. If a volume is
not seated, the gripper cannot get the volume to the
left of the unseated volume.
7. Return the 3494 Tape Library to Auto mode.
8. Resubmit the 3494 Tape Library request or job after
the inventory update is complete.
1. Enter the volser in the Volser: field, then select the
Search push button. The database record for the
cartridge is shown.
The misplaced flag should be set (the first position of
the flags field set to 1).
If the Manual mode flag (fifth position of the Flag
field) is also set, determine if the volume was taken
out of the 3494 Tape Library.
2. Place the 3494 Tape Library in Pause mode.
3. Open the front doors on the 3494 Tape Library and
find the location where the volume was last known
to be (indicated in the database record for the cell
and home location).
4. Look for the volser in the surrounding cells. If the
cell location indicated is a device, check that device.
5. If the volume is stuck in a device, call your service
representative.
6. If you find the volume, place it in an error recovery
cell.
7. Return the 3494 Tape Library to Auto mode.
8. Resubmit the 3494 Tape Library request or job after
the inventory update is complete.
1. Leave the Volser: field blank, select the Yes radio
button for the Misplaced Volser Flag, then select the
Search push button. The database records, if any, for
the misplaced cartridges are shown.
2. Perform the "Specific Misplaced Volume" procedure
(see Table 27).
Chapter 8. Problem Determination Procedures
457
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