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Table 28. Intervention-Required Conditions (continued)
Intervention-Required Condition
Message
Volser (xxxxxx) cannot be removed from cell: yyyy.
Probable Cause
The accessor was not able to remove the cartridge from
its home cell. The cartridge or its home cell may be
damaged or something is blocking its home cell. The
3494 Tape Library could be out of alignment, or the
gripper is failing. The problem cartridge is in cell yyyy.
Message
Volser (xxxxxx) cannot be removed from the
high-capacity station cell: yyyy.
Probable Cause
The cartridge accessor tried several times to remove
cartridge xxxxxx from the high-capacity facility but
failed. This could be caused by a problem with the
cartridge, the cell, the gripper, or the alignment of the
3494 Tape Library. The problem cartridge is in
high-capacity facility cell yyyy.
Message
Device xxx has failed. A service call is required.
Probable Cause
A load or unload failure was detected on tape device
xxx, and the automatic recovery process was not able to
complete the operation successfully. The device is no
longer available for use and requires service.
Resolution Actions
1. Place the 3494 Tape Library in Pause mode.
OP0045
2. Open the appropriate enclosure door.
3. Remove the cartridge from the indicated cell.
4. Inspect the cell for damage.
5. Close the enclosure door.
6. Place the 3494 Tape Library in Auto mode.
7. Inspect the cartridge for damage.
8. Place the cartridge in the convenience I/O station.
1. Place the 3494 Tape Library in Pause mode.
OP0046
2. Open the appropriate enclosure door.
3. Remove the cartridge from the high-capacity facility
cell.
4. Inspect the cartridge and cell for damage.
5. Close the enclosure door.
6. Place the 3494 Tape Library in Auto mode.
7. Place the cartridge in the convenience I/O station.
Although the intervention message can be cleared from
the list of actions, the device failure remains. Further
OP0047
attempts to use the device display the
Intervention-Required message again.
Chapter 8. Problem Determination Procedures
471
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