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Table 28. Intervention-Required Conditions (continued)
Intervention-Required Condition
Message
* The convenience I/O station door is open.
Probable Cause
The convenience I/O station door has been left in the
open position for greater than five minutes, or there is an
eject operation queued for the convenience I/O station
and the door is open. This can also occur if an Eject
operation is being blocked by the completion of an Insert
operation.
Message
Volser (xxxxxx) could not be put away. It was ejected to
the convenience I/O station.
Probable Cause
During a Demount operation, the cartridge accessor was
not able to place the cartridge into its home cell, and
there are no other available storage cells in the 3494 Tape
Library. The cartridge may be damaged or something is
blocking its home cell. If something is blocking its home
cell, it is likely to be a cartridge without an external
volume serial number label.
Message
Volser (xxxxxx) could not be put away. It was ejected to
high-capacity output rack cell: yyyy.
Probable Cause
During a Demount operation, the cartridge accessor was
not able to place the cartridge into its home cell, and
there are no other available storage cells in the 3494 Tape
Library. Also, the convenience I/O station is either not
installed, is full, or is unavailable. The cartridge may be
damaged or something is blocking its home cell. If
something is blocking its home cell, it is likely to be a
cartridge without an external volume serial number
label. The problem cartridge is in high-capacity facility
cell yyyy.
Resolution Actions
1. Close the convenience I/O station door.
OP0020 OP0021
2. This condition cannot be cleared by selecting it from
3. Check for an intervention that may be keeping an
1. Remove the cartridge from the convenience I/O
OP0022
2. Place the library system in Pause mode.
3. Open the appropriate enclosure door.
4. Inspect the cartridge's home cell for damage or
5. Close the enclosure door.
6. Place the 3494 Tape Library in Auto mode.
7. Inspect the cartridge for damage.
8. Place the cartridge in the convenience I/O station.
1. Place the 3494 Tape Library in Pause mode.
OP0023
2. Open the appropriate enclosure door.
3. Remove the cartridge from the high-capacity facility.
4. Inspect the cartridge's home cell for damage or
5. Close the enclosure door.
6. Place the 3494 Tape Library in Auto mode.
7. Inspect the cartridge for damage.
8. Place the cartridge in the convenience I/O station.
the list of actions. Instead, the 3494 Tape Library
clears this condition automatically when the
convenience I/O station door is closed.
Insert operation from completing (such as the library
full or a duplicate volser left in the I/O station) and
clear the condition.
station.
blockage.
blockage.
Chapter 8. Problem Determination Procedures
465
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