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Table 28. Intervention-Required Conditions (continued)
Intervention-Required Condition
Message
An unreadable volser was left in the convenience I/O
station.
Probable Cause
During an Insert operation, the vision system was not
able to read the external volume serial number label on
the cartridge. The label may not have been installed
correctly, is damaged, or is not one of the supported
label types.
Message
* The library is out of CST/ECCST cleaner cartridges.
Probable Cause
A Clean operation for a 3490E tape drive needs to be
performed, but there are no available compatible cleaner
cartridges in the 3494 Tape Library. Either no cleaner
cartridges have been added to the 3494 Tape Library, or
they have all been used and have been ejected.
Message
An unexpected volser (xxxxxx) was found and ejected
to the convenience I/O station.
Probable Cause
During a 3494 Tape Library operation other than
Inventory or Inventory Update, a cartridge was found
whose external volume serial number, xxxxxx, indicates a
volser that is not in the Library Manager's database. It is
likely that the cartridge was added to the 3494 Tape
Library when one of the doors was open, and an
Inventory operation was not performed or Inventory
Update has been disabled.
Message
* The high-capacity output rack is full.
Probable Cause
All of the cells of the high-capacity facility are full, and
at least one additional cartridge is queued to be ejected
to the high-capacity facility.
Resolution Actions
1. Remove the cartridge from the convenience I/O
OP0007
station.
2. Replace the unreadable label with a readable label.
3. Place the cartridge in the convenience I/O station.
1. Place 3490E cleaner cartridges in the convenience I/O
OP0008
station.
2. Selecting this condition from the list of actions cannot
clear it. Instead, the 3494 Tape Library clears this
condition automatically when you insert cleaner
cartridges of the appropriate type.
1. Remove the cartridge from the convenience I/O
OP0009
station.
2. Determine where the cartridge belongs and take
corrective action.
1. Place the 3494 Tape Library in Pause mode.
OP0010
2. Open the appropriate enclosure door.
3. Remove all cartridges from the high-capacity facility.
4. Close the enclosure door.
5. Place the 3494 Tape Library in Auto mode.
6. This condition cannot be cleared by selecting it from
the list of actions. Instead, the 3494 Tape Library
clears this condition automatically when it finds
empty cells during the Inventory Update operation.
Chapter 8. Problem Determination Procedures
461
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