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Table 26. Problem Determination Using System Summary Window (continued)
Field Name
Accessor
OK should be indicated. Failed indicates that the
accessor (or both accessors if the 3494 HA1 Option is
installed) has failed or has been made unavailable, and
operations cannot be completed. Degraded indicates that
one accessor in a 3494 HA1 Option configuration has
failed or been made unavailable.
Gripper
OK should be indicated. Failed indicates that the gripper
(or both grippers if the 3494 HA1 Option is installed) has
failed or has been made unavailable, and operations
cannot be completed. Degraded indicates that at least
one gripper in a 3494 HA1 Option configuration has
failed or been made unavailable.
Vision
OK should be indicated. Failed indicates that the vision
system (or both vision systems if the 3494 HA1 Option is
installed) has failed or has been made unavailable and
operations cannot be completed. Degraded indicates that
one vision system in a 3494 HA1 Option configuration
has failed or been made unavailable.
Power
OK should be indicated. Power is off indicates that
power to the cartridge accessor (or both accessors if the
3494 HA1 Option is installed) was removed and must be
restored before automated operations can resume.
Degraded indicates that the power to one of the
accessors in a 3494 HA1 Option configuration was
removed.
Port
OK should be indicated. Not initialized indicates that
communication with the accessor controller has not been
established. Automated operations cannot be performed
without communication between the Library Manager
and the accessor controller. Degraded indicates that
communication with one of the accessors in a 3494 HA1
Option configuration has not been established.
Intervention
None should be indicated. Required indicates that you
must resolve one or more conditions. Depending on the
condition, some or all automated operations may be
suspended.
Problem Determination Using Component Availability Status
The Component Availability Status window (see Figure 92 on page 163) provides
the availability status of each component in the 3494 Tape Library. If a component
is available, it can be used to perform 3494 Tape Library operations. If a
Action
1. Attempt to return the 3494 Tape Library to Auto
mode.
2. If the problem persists, call your service
representative.
Call your service representative.
Call your service representative.
1. If Unknown is indicated, power off the tape library,
then power it on.
2. Ensure that all of the safety interlocks are closed.
3. Place the library back in Auto mode.
1. Attempt to return 3494 Tape Library to Auto mode.
2. If the port field does not change to OK, call your
service representative.
1. Select the Operator intervention... option on the
Commands menu. See "Intervention-Required
Conditions and Actions" on page 458 for resolving
these conditions.
2. After all the conditions are resolved, return the
library to Auto mode, if required.
Chapter 8. Problem Determination Procedures
455
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