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Call Home
The Call Home window (Figure 235) allows you to initiate a "Call Home" for a
selected subsystem.
You can initiate a "Call Home" request by performing the following steps:
1. Select a subsystem from the list box, which contains a list of subsystems that
2. Select the button for the Type of Call Home request. There are two types of
3. Select the Initiate call home... push button to send the request.
The Call Home window has the following controls:
Type of Call Home
Figure 235. Call Home Window
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3494 Tape Library Operator Guide
are capable of Call Home operations.
Call Home requests:
Initial install
Select to send a request to test the installation of the Call Home
function in the subsystem. A service representative normally initiates
this request.
Subsystem problem
Select to send a request to a subsystem to execute its Call Home
function. You normally initiate this request because you found a
problem in the subsystem.
Send LM code level
Select to send a request to the subsystem to execute its LM Call Home
function. This is generally not an error condition and is normally
initiated by the customer so that accurate LM code levels are reported.
Please note that a subsystem may be "Call Home" capable but not
necessarily "LM Call Home" capable. In this case a warning popup
message will be posted for that subsystem.
These buttons allow you to select the type of Call Home request that you
want to initiate.
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