Kyocera TASKalfa 306ci Operation Manual page 362

Troubleshooting > Troubleshooting
Symptom
Cannot send via SMB.
Cannot send via the e-mail.
The machine is emitting
steam in the area around the
paper ejection slot.
*1 You can also enter a full computer name as the host name (for example, pc001.abcdnet.com).
*2 You can also enter login user names in the following formats:
Domain_name/user_name (for example, abcdnet/james.smith)
User_name@domain_name (for example, james.smith@abcdnet)
Checkpoints
Is the network cable connected?
Have the network settings for the
equipment been configured properly?
Have the folder sharing settings been
configured properly?
Has the SMB protocol been set to [On]?
Has [Host Name] been entered
*1
properly?
Has [Path] been entered properly?
Has [Login User Name] been entered
*1 *2
properly?
Has the same domain name been used for
[Host Name] and [Login User Name]?
Has [Login Password] been entered
properly?
Have exceptions for Windows Firewall
been configured properly?
Do the time settings for the equipment,
domain server, and data destination
computer differ?
Is the screen displaying Send error?
Is the E-mail send size limit set in the
SMTP server registered on the
machine?
Check the room temperature to see if it
is low, or if damp paper was used.
Corrective Actions
Connect the correct network cable
securely.
Configure the TCP/IP settings properly.
Check sharing settings and access
privileges under the folder properties.
Set the SMB protocol setting to [On].
Check the name of the computer to
which data is being sent.
Check the share name for the shared
folder.
Check the domain name and login user
name.
Delete the domain name and backslash
("/") from [Login User Name].
Check the login password.
Configure exceptions for Windows
Firewall properly.
Set the equipment, domain server, and
data destination computer to the same
time.
Refer to Responding to Send
Check the limit value is entered to "E-
mail Size Limit" of [E-mail] setting in
Command Center RX and change the
value as necessary.
Depending on the printing environment
and the paper's condition, the heat
generated during printing will cause the
moisture in the paper to evaporate, and
the steam emitted may look like smoke.
This is not a problem, and you can
continue printing. If the steam concerns
you, raise the room temperature, or
replace the paper with a newer, dryer
paper.
10-15
Reference
Page
page 2-7
page 8-29
page 3-14
page 8-31
page 5-22
page 5-22
page 5-22
page 5-22
page 5-22
page 3-18
―
Error. page 10-27
page 2-52
―