Auerswald COMpact 5010 VoIP Configuration Manual page 57

- Announcements for Automatic Reception no. 6-10: 10 seconds
each
- Announcement before Answering: 1 minute each
Load the announcement as a .wav file (Format: 8 bit, A-Law, 8 kHz,
Mono) into the PBX (COMtools
File selection Announcement before answering and ...
Automatic receptions).
Adjust the volume of the announcement, if necessary (COMtools
Music on Hold/announcements
If the caller does not make an entry before the end of the announce-
ment, the announcement may be repeated after a short waiting time.
Configure the maximum number of announcement repetitions as well
as the waiting time (COMset
Configuration).
Even if there is no entry after all the repetition are completed, the
default target (if it has been configured; see above) is called.
If the entry is not correct (e.g., because no target has been configured
for the entered DTMF suffix digit or the caller has dialled a non-exist-
ing telephone number), an announcement is made (if it has been con-
figured; see below) and then the caller is reconnected to the
automatic reception again.
If the called target is busy or cannot take the call (the call rings up to
120 seconds), three different behaviours can be configured (COMset
Functions Automatic receptions
1. "End of the call": If the called destination is busy or cannot be
reached, an announcement is made (if it has been configured; see
below) and the connection is disconnected.
2. "Call default target": If the called destination is busy or cannot be
reached, an announcement (if it has been configured) is made and
then the default target (if it has been configured; see below) is
called up to 120 seconds. If the default target is also not reachable,
the connection is disconnected. (If the called destination and the
default destination are identical, the connection is disconnected
after the first 120 seconds.)
3. "Automatic reception again": If the called destination is busy or
cannot be reached, an announcement (if it has been configured;
see below) is made and the caller is reconnected to the automatic
reception.
Enter a telephone number for the default target (COMset
Automatic receptions Configuration). The following destination
numbers can be entered:
- Internal telephone number of a subscriber
- Internal telephone number of a group
- Internal telephone number of another Automatic Registration
Select one of the available announcements for the announcement on
Busy/on No Reply of the destination (COMset
matic receptions Configuration). There are 10 announcements
available for the for automatic receptions as well as the 10 Announce-
ments before Answering for this function (as for the greeting mes-
sage).
Load the announcement as a .wav file (format: 8 bit, A Law, 8 kHz,
mono) into the PBX (COMtools
File selection Announcement before answering and ...
Automatic receptions).
Adjust the volume of the announcement, if necessary (COMtools
Music on Hold/announcements
When the target telephone number is called, the caller hears the ring-
ing. If this is not desired, Music on Hold can also be played during the
ringing period. (COMset Functions
figuration).
Configure the maximum number of parallel external calls on Hold in
the automatic reception considering expected reachability (COMset
Functions Automatic receptions
ured maximum number has been reached, the reception will not take
any additional external callers at the moment but they will hear the
busy tone. This limitation does not apply to internal callers and callers
coming from another automatic reception.
Configure whether the individual automatic receptions (as described
below) should be directly reachable externally, internally or from
another automatic reception.
COMpact 5010 VoIP/5020 VoIP - Firmware version 4.0 - Configuration Manual 06 08/11
Features – Function and Configuration
Music on Hold/announcements
General settings).
Functions Automatic receptions
Configuration):
Functions
Functions
Music on Hold/announcements
General settings).
Automatic receptions
Configuration). If this config-
Reception and Secretary Function and Announcement before Answering
If the automatic reception needs to immediately take external calls,
configure this in external call distribution (COMset
bers ISDN connections ..., COMset
Call distributions).
If the automatic reception should only to take the call when a person
is currently not able to take the call, the reception must be configured
as an internal destination for Call Forwarding on No Reply or on Busy
for subscribers or groups (COMset
(scr) Properties
field at the top or COMset
Properties
the top).
Or you can assign the automatic reception to a group and activate the
ringer delay for the automatic reception. (COMset
telephone numbers
If a reception must be used as a sub-reception, the reception must be
configured as an internal destination for another automatic reception
(COMset Functions
Use/Check of Features
1. Configure the function "Automatic Reception".
2. Call the automatic reception.
3. The announcement is played for the caller.
4. Dial one of the DTMF suffix digits and check the called destination.
Dependency/Limitations
An announcement is always played to the caller from the start. So a
caller may hear ringing for several seconds before he is answered,
e.g., if several callers hear the announcement at the same time.
External callers who have entered a DTMF suffix digit but have not
yet been connected to their destination, are considered as not con-
nected in the reception and therefore the number of additional exter-
nal calls is limited at this moment.
If the destination called by dialling a DTMF suffix digit is busy and call
waiting is activated, the caller knocks. If the called party refuses the
caller, the call is treated according to the configured "behaviour on
Busy/on No Reply". This means the connection is disconnected, the
default target is called or the caller is reconnected to the automatic
reception.
The external reachability of the automatic reception can be defined
depending on the configuration over call distribution. For example, to
only configure an announcement or call forwarding to an answering
Auto- machine during the night, e.g., the function fallback can be used
(COMset External numbers
the automatic reception is always reachable.
Via Call Through, an automatic reception is reachable over the inter-
nal call access "
In case of inbound calls over VoIP, dialling a DTMF suffix digit is not
supported by every provider. Make sure that DTMF suffix digits are
not filtered out.
If an external destination must be reached via the automatic recep-
tion, an internal subscriber or group telephone number with active call
forwarding for subscribers or groups must be defined as the target
(COMset Internal numbers
User settings + subscriber selection in the list field at the top or
Con-
COMset Internal numbers
ing + group selection in the list field at the top). Call forwarding and
multi-path call forwardings active for internal call targets are also
used here. The caller is forwarded depending on the features (author-
izations, number presentation, call charge assignment) of the for-
warded target.
The exchange line authorizations, Call Restrictor/Deblocker as well
as Do-not-Disturb valid for the internal call targets are considered for
the transfer. The caller may hear the busy signal and the call is
Features – Function and Configuration
External numbers
Internal numbers
User settings + subscriber selection in the list
Internal numbers
Call Forwarding + group selection in the list field at
Groups Group members)
Automatic receptions
... Call distributions). Internally,
** + internal telephone number".
Subscriber (scr)
Groups Properties
External num-
...
Subscriber
Groups
Internal
Configuration).
Properties
Call Forward-
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