Auerswald COMpact 5010 VoIP Installation And Commissioning Instructions
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Auerswald COMpact 5010 VoIP Installation And Commissioning Instructions

Auerswald COMpact 5010 VoIP Installation And Commissioning Instructions

Pbxs for analogue/isdn and internet telephony
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Installation and Commissioning Instructions
PBXs for analogue/ISDN and Internet telephony
COMpact 5010 VoIP
COMpact 5020 VoIP

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Summary of Contents for Auerswald COMpact 5010 VoIP

  • Page 1 Installation and Commissioning Instructions PBXs for analogue/ISDN and Internet telephony COMpact 5010 VoIP COMpact 5020 VoIP...

  • Page 2: Symbols And Signal Words Used

    Additional instructions: How to configure a PBX using the integrated web server is thoroughly described in the Configuration Manual. The Configuration Manual is located on the Auerswald Mega Disk included in the package under Manuals. How to operate a PBX is thoroughly described in the accompanying User Manual. Also note the informa- tion about the warranty, service, environment, CE symbol and declaration of conformity in the insert “Conditions of Guarantee, Information service”.

  • Page 3: Table Of Contents

    Table of Contents Table of Contents Inhaltsverzeichnis Symbols and signal words used..........................2 Abbreviations used..............................2 Information about the accompanying instructions..................... 2 Important Information............................. 5 Safety information ..............................5 Proper use................................. 6 Technical data................................. 10 Recommended number of system telephones for a complete system ..............12 Power consumption of the various end devices......................
  • Page 4 Table of Contents Changing the Ethernet configuration on the PBX ....................35 Querying the Ethernet configuration on the PBX ....................35 Connecting the PC to the Ethernet port ........................36 Putting standard ISDN end devices into operation ....................36 Putting ISDN system telephones into operation...................... 36 Putting VoIP system telephones into operation ......................

  • Page 5: Important Information

    Important Information Important Information This section includes necessary information for operating the devices safely. Before installing and commissioning the PBX, be sure to read the safety information listed here. Also become familiar with the proper use of the device as well as the technical data. Safety information Warning: Improper handling of the device can result Only clean the device with a soft moist cloth or...

  • Page 6: Proper Use

    General information ISDN device may be operated, in this case, only the PBX.- All other ISDN devices are operated as internal The COMpact 5010 VoIP and COMpact 5020 VoIP subscribers of the PBX. devices are telecommunication systems; they will be referred to as PBXs in the following.
  • Page 7 COMfortel DECT system telephone 20 different VoIP providers: COMfort 1000/1200/2000 plus system telephone (as of firmware version 2.3E) 10 (COMpact 5010 VoIP) ISDN telephone in compliance with the Euro ISDN 20 (COMpact 5020 VoIP) Standard (DSS1) The PBX supports two different types of VoIP account:...
  • Page 8 PBX needs firmware version 3.0. direct connection to 230 V system voltage). For switching devices operated on voltage, you The COMpact 5010 VoIP has a variable module slot and therefore need an additional load-switching relay the COMpact 5020 VoIP has three variable module slots that is compatible with the safety regulations.
  • Page 9 Important Information Hotel function (only for the COMpact 5020 VoIP) tance depends on the length of the equipment connection cables up to a maximum of 10 m. Automatic reception Project numbers If no suitable connection sockets are available or are too far away, you must lay the installation cable permanently.

  • Page 10: Technical Data

    COMpact 5020 VoIP: max. 0.4 A Protection class Internal analogue port Power COMpact 5010 VoIP: 5 W min., 30 W max. Connection unit Terminal clamp (2-core), for three port or COMpact 5020 VoIP: 6 W min., 40 W max. TAE jacks (dependent from the PBX´s expansion con-...
  • Page 11 Important Information Connection unit USB A-socket Type of dialling DTMF Interface USB (Full Speed, V 1.1 or V 2.0) Reception amplifica- configurable: 0 to +12 dB Printer PCL4-compatible printer (HP Laserjet) tion ESC/P-compatible printer (Epson) Transmission amplifi- Configurable: 0 to +12 dB cation Power supply outlet Ringer signal fre-...

  • Page 12: Recommended Number Of System Telephones For A Complete System

    1000 1200 2000 plus DECT 900 Base DECT 900 power supply Handset COMpact 5010 VoIP 4 COMpact 5020 VoIP 8 Power consumption of the various end devices Power End device Max. 2 W COMfortel 1100/1500/2500/2500 AB system telephones Max. 1 W...

  • Page 13: Preparation

    Preparation Preparation This section describes the preparations required before installing and commissioning the device. In addition, how to open the casing, and how to attach it to the wall, as well as how to install modules on the PBX (not included in the delivery). In addition, this section describes how to select specific operation modes on the switchable ports, and how to enable and disable the termi- nators.

  • Page 14: Overview Of Terminal Area

    Preparation Overview of terminal area outside of Germany Abb. 3: Base circuit board, COMpact 5010/5020 VoIP Western socket for connecting to the S port 1 Variable module slot A Terminal clamps for connecting to the S port 1 Only for the COMpact 5020 VoIP: variable module slot B DIP switches for terminators on the S port 1 Only for the COMpact 5020 VoIP: variable module slot C...

  • Page 15: Overview Of The Compact 2Isdn Module

    Preparation Overview of the COMpact 2ISDN module Abb. 4: COMpact 2ISDN module Jumper for switching the operation mode on the S port 1 DIP switches for terminators on the S port 1 Terminal clamps for connecting to the S port 1 Terminal clamps for connecting to the S port 2 DIP switches for terminators on the S...

  • Page 16: Western Socket Assignment

    Preparation Western socket assignment ISDN Western sockets Internal analogue Western sockets External analogue Western (only outside of Germany) sockets (POTS) Mounting the device on the wall Requirements Protect the device from soiling, dust and conden- sation. – Hand tools and material: Drill and screw driver Steps to take The accompanying drilling template...

  • Page 17: Changing The Operating Mode For The Switchable Ports

    Preparation Mount the PBX on the screws, then tighten the screws into the wall downwards until the stopper. Abb. 7: Tighten the casing Fasten the PBX using the third screw. See Abb. Changing the operating mode for the switchable ports Attention: Electrostatic charges can destroy sensi- Steps to take tive components.

  • Page 18: Updating/Upgrading The Pbx

    Preparation Steps to take Abb. 9: Switch setting Enabling: Push both buttons on the DIP switch to be switched to the “on” position. See Abb. Disabling: Push both buttons on the DIP switch to be switched to the “off” position. See Abb.

  • Page 19: Closing The Casing

    Preparation Closing the casing Requirements – After installation, cables carefully reinserted into the cable space Important: Make sure that the cable is not pressing against the VoIP module. Steps to Take Put the protective cover back onto the casing.

  • Page 20: Connecting To The Network Provider

    Connecting to the Network Provider Connecting to the Network Provider This section describes how to connect to the NT or to the analogue wall socket for the network provider. Whenever possible, a difference is made in whether the device is to be connected directly or the lines are to be laid permanently. In addition, this section describes how to connect the PBX to the Internet (VoIP) via a router.

  • Page 21: Connecting The Analogue Connection Directly To The External Analogue Port

    Connecting to the Network Provider Connecting the analogue connection directly to the external analogue port Requirements – Minimal distance between the devices Abb. 13: Connecting the analogue connection Note: If the analogue connection is relatively far away from the PBX, a cable must first be laid. –...

  • Page 22: Connecting Isdn (Nt) Directly To The External S Port

    Connecting to the Network Provider Connecting ISDN (NT) directly to the external S port Requirements Abb. 14: Connecting the NT to the COMpact – Enabled operation mode “S external” on the S port 2ISDN module in question. See Page – Enable the terminators at both ends of the connection –...

  • Page 23: Connect The Ethernet Port To The Internet

    Connecting to the Network Provider Cable with two Cable with star quad Abb. 16: Wire up the NT and the external S port twin wires Physical Without ring circuit/ Black Single rings, 17 mm spacing pair 1 External S port White Double rings, 34 mm spa- Physical...

  • Page 24: Connecting Analogue Devices

    Connecting Analogue Devices Connecting Analogue Devices This section describes how to connect different analogue end devices to the a/b port. Whenever possible, a difference is made whether the device is connected directly or the fixed lines are laid. Warning: Touching the voltage-carrying conductors Important: Improper use may cause, e.g.
  • Page 25 Connecting Analogue Devices Steps to take Lay the line. Note: Prevent interference. Avoid laying long lengths of parallel lines, especially next to mains. Twist the pairs. Attach the wires to the two terminal clamps in the in- ternal a/b port. See Abb.

  • Page 26: Connecting Isdn End Devices

    Western socket. – For connecting multiple end devices on one internal port: one ISDN multiplug Note: The Auerswald ISDN Multiplug and ISDN Autoswitch are available for this type of wiring as opti- onal accessories in specialised stores. In addition, the ISDN Autoswitch provides the option of switching Abb.

  • Page 27: Connecting The Cable And Wall Sockets To The Internal S

    Connecting ISDN End devices Connecting the cable and wall sockets to the internal S port (internal S bus) Warning: Power surges, which can occur during Note: Wiring in more than two directions (star confi- electrical storms, can cause life-threatening electric guration) is not permitted.

  • Page 28: Connecting Isdn End Devices Directly To The Internal U P0 Port

    Connecting ISDN End devices Equip the last wall socket with two terminators. See Abb. Abb. 24: Point-to-Point wiring Note: For a short passive bus in two directions, equip the wall sockets on both ends with terminators. Internal S port on the PBX Further steps Connect the end devices to the wall sockets.

  • Page 29: Installing The Cable And Wall Socket For The Internal U P0 Port

    Connecting ISDN End devices Another end device or two COMfortel 1100/1500/ 2500/2500 AB units: Connect the end devices to the Abb. 27: Connect the end devices via the U adapter. adapter Abb. 26: Connect the COMfortel 1100/1500/2500/ 2500 AB directly Installing the cable and wall socket for the internal U port Warning: Power surges, which can occur during...
  • Page 30 Connecting ISDN End devices Note: To connect a single COMfortel 1100/1500/ 2500/2500 AB system telephone, no U adapter Abb. 29: Connection via a fixed U adapter is required. If two COMfortel 1100/1500/2500/2500 AB system telephones should be connected to the port, another U adapter is required.

  • Page 31: Connecting Voip End Devices

    Connecting VoIP End Devices Connecting VoIP End Devices This section describes how to connect different VoIP end devices to the Ethernet port. Warning: Touching voltage-carrying conductors or Important: Improper use may cause, for example, telephone connections may cause a life-threatening functional restrictions or interference, the destruction electric shock.

  • Page 32: Connecting Other Devices

    Connecting Other Devices Connecting Other Devices This section describes how to connect a printer to the PBX for printing out call data. Warning: Touching the voltage-carrying conductors Important: Improper use may cause, e.g. functional or the telephone connections may cause a life-threa- restrictions or interference, the destruction of the tening electric shock.

  • Page 33: Commissioning

    Commissioning Commissioning This section describes how to place the PBX into operation. This includes turning on the PBX, setting up the network connection between the computer and the PBX as well as logging into the web interface on the PBX for setting up the initial configuration. After this, you will learn how to put each individual end device into operation.

  • Page 34: Configuring The Static Ip Address In The Computer

    Configure all the rest of the settings using the confi- guration manager. Note: The PBX configuration manual (available as a PDF on the accompanying Auerswald Mega Disk) includes configuration instructions as well as a detailed description of each feature on the PBX. It...

  • Page 35: Changing The Ethernet Configuration On The Pbx

    Commissioning settings, refer to the documentation of your operating Windows 7: Double-click LAN-Verbindung. system. Click Properties. Click Start. Windows 2000/XP/Vista: Click Internet Protocol (TCP/IP). Windows 2000: Click Settings. Windows 7: Double-click Internet Protocol Version Windows XP/Vista/7: Click Control Panel. 4 (TCP/IPv4). Windows 2000: Double-click Network and Dial-up Click Properties.

  • Page 36: Connecting The Pc To The Ethernet Port

    Commissioning The setting is shown on the display. Pick up the receiver and then hang it back up again in order to end the call and display. Connecting the PC to the Ethernet port Requirements Abb. 34: Connecting the PC –...

  • Page 37: Putting Voip System Telephones Into Operation

    Commissioning Putting VoIP system telephones into operation Requirements Enter the internal phone number as an MSN for the end device. – The internal phone number configured for VoIP If it is configured, enter the user PIN for the end – Recommended: The user PIN configured for the device.

  • Page 38: Connection Options

    The external PIN – Completed installation of the device driver cannot be used here. Note: For an Auerswald USB device, this refers to Click Log-in. the USB, the CAPI-2.0 and CoNDIS-WAN drivers. For more information about installing drivers, please The configuration manager is now opened.

  • Page 39: Configuring The Pbx Remotely Via The External S

    PBX must be enabled internally for remote – Completed installation of the device driver configuration using the programming function. See Note: For an Auerswald USB device, this refers to Page 44. After this, the PBX is accessible over each the USB, the CAPI-2.0 and CoNDIS-WAN drivers.

  • Page 40: Configuring The Pbx Remotely Via The Internet

    Note: The COMfort 1000/1200/2000 system tele- Note: The configuration software can be installed phones can only be configured via a USB connection. from the Auerswald Mega Disk. – Completed installation of the device driver. Note: To support Windows Vista, the COMfortel Set configuration software requires at least the following version: 2.0 or higher.

  • Page 41: Configuring System Telephones Remotely Via The Pbx

    Connection Options Steps to take Start the COMfortel Set configuration software. Click Option. Click Interface. USB connection: Select the USB interface, and click Select the authorisation level you want on the PBX, USB connection using the CAPI-2.0 driver installed: enter the applicable PIN, and click OK. Select the ISDN controller (CAPI 2.0) interface, and click OK.

  • Page 42: Setting Up A Dial-Up Connection On Windows Xp

    OK. – Completed installation of the device driver The login window opens. Note: For an Auerswald USB device, this refers to the USB, the CAPI-2.0 and CoNDIS-WAN drivers. For more information about installing drivers, please refer to the CAPI/TAPI manual that came with the device.

  • Page 43: Setting Up A Dial-Up Connection On Windows Vista

    Connection Options Click Next. Under ISP Name, enter any connection name, for example, “PBX + [customer name]” and click Click Connect to the Internet, and then click Next. Next. Click Set up my connection manually, and then Remote configuration: Under Phone number, enter click Next.

  • Page 44: Enabling The Pbx For Remote Configuration

    Connection Options (including city code and exchange line access Or: Under User name, enter the internal telephone number) on the PBX. number of a sub-admin, and under Password, enter the associated sub-admin PIN. Configuration via the internal S port: Under Dial-up phone number, enter the internal CAPI dial-in Under Connection name, enter any connection access number on the PBX.

  • Page 45: Service And Maintenance

    Service and Maintenance Service and Maintenance This section describes the functions available to you for detecting errors and troubleshooting. In addition, this section describes how to update the operating software (firmware) on the PBX and extend the range of features on the PBX by enabling functions that are available for purchase.
  • Page 46 Service and Maintenance Note: How to set up a regular firmware update is Resetting the configuration described in the PBX Configuration Manual. Most of the settings will be deleted and reset to the factory settings. The following settings remain intact: Note: How to find out the version of the current firm- Admin user name and PIN ware is described on...

  • Page 47: Querying The Firmware Version/Serial Numbers

    PBX web server) Version Steps to take Serial numbers Click the Auerswald logo at the top left in the configu- ration manager. This opens a dialogue window. Under PBX data, the firmware version as well as the name of the PBX are displayed.

  • Page 48: Checking The Call Channel Assignment

    Service and Maintenance Green Orange The kernel modules are being loa- LED “Status” Menu prompt (after pressing the “Default” and ded. the “Alternate” keys) Green Orange (blin- The database is being initialised/ Red (blinks 50/ Pressing the “Default” key has been detected. king) converted.

  • Page 49: Checking The Voip Account Registration

    Service and Maintenance Checking the VoIP account registration Requirements Green The REGISTER request sent to the – Opened configuration manager (with an existing con- VoIP provider was successful. nection to the PBX web server) Grey The STUN request failed or a the system was restarted.

  • Page 50: Shutting Down The Pbx

    Service and Maintenance Abb. 36: LEDs and buttons Status Power Reset Shutting down the PBX Requirements Click OK. – Open configuration manager (existing connection to The “Power” LED lights up in red and the “Status” the PBX web server) LED lights up in green, which indicate that you may now shut down the PBX.

  • Page 51: Inserting A Restoration Point For Configuration Data

    Service and Maintenance Steps to take Click Store in the PBX. Open the page Administration Data backup If you have the status bar enabled in your brow- ser, for example, in Microsoft Internet Explorer, Click Browse, and select the configuration file. the progress is displayed.

  • Page 52: Restoring The Factory Settings

    Administration Server configuration: server, enable the checkbox for the COMfortel firm- www.auerswald-update.de ware update if you would also like to perform a firm- – The address of the DNS server registered on the ware update for the system telephones.

  • Page 53: Saving The Firmware File In The Pbx (Manual Firmware Update)

    If both LEDs light up in green again, the restart is and the configuration manual. Both are available per complete and the PBX is ready for operation. download from the support pages at the Auerswald web site (Internet address: www.auerswald.de). Saving the firmware file in the PBX (manual firmware update)

  • Page 54: Starting The D-Channel Protocol

    2.3.3 Beta Steps to take Note: The computer application can be installed from Start the computer programme. the Auerswald Mega Disk. Click Start. – The IP address for the PBX is known (192.168.0.240 Select the Schnittstelle IP. - factory setting).

  • Page 55: Creating A Pbx Image

    Service and Maintenance Creating a PBX Image Requirements Click Load backup image with the right mouse button. – Open configuration manager (existing connection to the PBX web server) Click Save target as ... (this text depends on the operating system used). Steps to Take A dialog for downloading the file opens.
  • Page 56 Service and Maintenance The individual hops and the delay between the hops will be displayed (max. two hops).

  • Page 57: Index

    Channel assignment, checking ..........46 Commissioning ................ 33 Configuration LEDs ..................47 Backup on data storage medium ........50 Configuration . see the Configuration Manual on the Auerswald Mega Disk Module, overview .............. 15, 16 Configuration data ..............46 Modules ................15, 16 Configuration, reset ..............
  • Page 58 Index restoring Configuration data ..........51 Ringer input ................8 route tracking ................55 port, external ................ 6 Cable, lay ................22 Network provider, connect ..........22 port, internal ................. 7 Cable, lay ................27 End devices, connect ............26 Safety information ..............

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