Room Telephones - Auerswald COMpact 5010 VoIP Configuration Manual

Room Telephones

The PBX has many functions that are not necessary for a hotel room
telephone and could cause damage if abused. This is the reason for
blocking programming functions (such as, e.g., Do-not-disturb, call
forwarding), exchange functions and special exchange line access
types. This way, the guest can only make outbound calls and accept
calls and configure the personal wake-up time. In addition to this, it is
possible for room service to configure the room status (clean,
uncleaned, blocked) by entering a digit sequence.
The advantages of a system telephone COMfortel 1100/1500/2500/
2500 AB/VoIP 2500 AB or COMfort 1000/1200/2000 plus compared
to using an analog or standard ISDN telephones include, e.g., the
remote controlled delete function when checking out the guest (pri-
vacy protection), the various comfort functions and the specifically
configured function keys.
The functions which are still allowed for room telephones are handled
the same way as described for normal telephones, but with one
exception: A programmable function key configured with the function
"hotel room" allows the guest to set a wake-up time and display call
charges and the check in time. The following functions are still possi-
ble after defining a room telephone – if they have been configured
and are part of the scope of functions:
Start and accept internal and external calls.
Delete lists and charges via the menu item "functions" (the call
charge meter of the PBX is not effected).
Query of, e.g., call charges.
Use caller/call/redial lists as well as the telephone book.
Send and receive SMSs
Memo
Scheduled call
Power dialling
– – –
HW requirements
SW requirements Version 3.0C (PBX)
Version 2.3E (system telephone COMfort
...)
Version 3.6C (system telephone COMfor-
tel ...)
Version 2.0.08 (COMfortel Set)
Dongle release Global release is necessary
Configuration via / COMset
Setting via (scr)
scriber selection in the list field at the top
COMset
Room subscriber
Administration
COMfortel Set
For explanations concerning the table, see
Configuration of the Feature
Release the desired number of hotel subscribers using the required
release code (Administration
At least one telephone must be assigned to the Hotel Room Tele-
phone function (COMset Functions
scriber).
If system telephones COMfortel 1100/1500/2500/2500 AB/VoIP
2500 AB or COMfort 1000/1200/2000 plus are used, a programmable
function key can be configured with the Hotel Room function for the
telephone number of this telephone (see the manual for the tele-
phone). The guest can use this key to configure the wake-up time and
get information about the telephone charges accrued.
COMpact 5010 VoIP/5020 VoIP - Firmware version 4.0 - Configuration Manual 06 08/11
Features – Function and Configuration
Internal numbers Subscriber
Properties User settings + sub-
Functions Hotel function
Dongle releases
page 39
Dongle releases).
Hotel function Room sub-
Features – Function and Configuration
Hotel Functions for Reception and Room Telephones (only COMpact 5020 VoIP)
Other programmable function keys may be assigned with numbers
for the exchange line (0), Reception, Room service, Emergency, etc.
(see the manual for the telephone).
Use/Check of Features
1. Check in one of the room telephones with the reception telephone.
2. Make a call with the corresponding room telephone.
3. Check out this room telephones with the reception telephone.
4. Try to start an external call on the corresponding room telephone.
This should be impossible.
Dependency/Limitations
Most of the time, the hotel guest pays higher charges than paid by the
hotel to the network provider. When this is the case, an individual bill-
ing factor may be assigned to each telephone (COMset
numbers Subscriber (scr)
ber selection in the list field at the top). This factor is used for the
charge display on the system telephone and on the invoice printout.
The transfer of charge information is not supported on analogue con-
nections.
Note that some telephone service providers do not transmit the
charges.
If LCR (using the LCR procedure Soft-LCR easy) is configured on the
hotel room telephone, it might not be possible to determine the
charges for these calls. If the LCR procedure Soft-LCR 4.0 is used,
the charges are calculated based on the length of the call and the tar-
iff table set up separately.
If a hotel guest manually dials one of the telephone service providers,
the applicable charges cannot be detected and therefore cannot be
billed. In order to prevent a hotel guest from being able to manually
dial a provider number, the provider numbers should be entered as
restricted numbers (COMtools
(outgoing) - restricted numbers) and this function should be activated
for each hotel room telephone (COMset
scriber (scr) Properties e
the list field at the top).
If you are using a standard ISDN telephone, it may be better to use a
separate ISDN port for each hotel room (COMset
Subscriber (scr) Telephone numbers). This way, you can pre-
vent hotel guests from changing the MSN in a telephone (password
protected if you use a system telephone) to make calls on another
guest's bill.
There are no charges transmitted for an Internet connection. Uncon-
trolled Internet connections by hotel guests can be prevented by not
configuring an ISDN PC controller on the ISDN ports used by the
hotel guests (COMset Internal numbers
ephone numbers). Be aware that a subscriber configured as "ISDN
PC controller" also accepts devices that do not transmit any or a dif-
ferent MSN to support these non-standard card configurations.
The exchange line authorization of the room telephones is controlled
by the reception telephone with the check in/out. Exchange line
authorizations configured under COMset
scriber (scr) Properties
selection in the list field at the top) are not active.
The room telephones should not be assigned to any group or should
not be removed from them (COMset
Group members).
System telephones COMfortel 1100/1500/2500/2500 AB/VoIP 2500
AB or COMfort 1000/1200/2000 plus as hotel room telephones: To
avoid misunderstandings, the value of the cost per charge unit con-
figured in the system telephone (see the manual for the telephone)
should match the value configured under COMlist
charges General settings.
Properties User settings + subscri-
Special numbers Call restrictors
Internal numbers
User settings + subscriber selection in
Internal numbers
Subscriber (scr)
Internal numbers
Exchange line settings (+ subscriber
Internal numbers Groups
Call data/
Internal
Sub-
Tel-
Sub-
95