Teletek electronics ECLIPSE 8 User's Operation Manual page 4

ECLIPSE 8/ 16/ 32 Series – User Operation Manual
GUARANTEE
The guarantee terms are determined by the serial number (barcode) of the electronic device!
During the guarantee period the manufacturer shall, at its sole discretion, replace or repair any defective product
when it is returned to the factory. All parts replaced and/or repaired shall be covered for the remainder of the
original guarantee, or 6 months, whichever period is longer. The original purchaser shall immediately send
manufacturer a written notice of the defective parts or workmanship.
INTERNATIONAL GUARANTEE
Foreign customers shall possess the same guarantee rights as those any customer in Bulgaria, except that
manufacturer shall not be liable for any related customs duties, taxes or VAT, which may be payable.
GUARANTEE PROCEDURE
The guarantee will be granted when the appliance in question is returned. The guarantee period and the period for
repair are determined in advance. The manufacturer shall not accept any product, of which no prior notice has been
received via the RAN form at: http://www.teletek-electronics.com/en/support/Service
The setup and programming included in the technical documentation shall not be regarded as defects. Teletek
Electronics bears no responsibility for the loss of programming information in the device being serviced.
CONDITIONS FOR WAIVING THE GUARANTEE
This guarantee shall apply to defects in products resulting only from improper materials or workmanship, related to
its normal use. It shall not cover:
- Devices with destroyed serial number (barcode);
- Damages resulting from improper transportation and handling;
- Damages caused by natural calamities, such as fire, floods, storms, earthquakes or lightning;
- Damages caused by incorrect voltage, accidental breakage or water; beyond the control of the manufacturer;
- Damages caused by unauthorized system incorporation, changes, modifications or surrounding objects;
- Damages caused by peripheral appliances unless such peripheral appliances have been supplied by the
manufacturer;
- Defects caused by inappropriate surrounding of installed products;
- Damages caused by failure to use the product for its normal purpose;
- Damages caused by improper maintenance;
- Damages resulting from any other cause, bad maintenance or product misuse.
In the case of a reasonable number of unsuccessful attempts to repair the product, covered by this guarantee, the
manufacturer's liability shall be limited to the replacement of the product as sole compensation for breach of the
guarantee. Under no circumstances shall the manufacturer be liable for any special, accidental or consequential
damages, on the grounds of breach of guarantee, breach of agreement, negligence, or any other legal notion.
WAIVER
This Guarantee shall contain the entire guarantee and shall be prevailing over any and all other guarantees, explicit
or implicit (including any implicit guarantees on behalf of the dealer, or adaptability to specific purposes), and over
any other responsibilities or liabilities on behalf of the manufacturer. The manufacturer does neither agree, nor
empower, any person, acting on his own behalf, to modify, service or alter this Guarantee, nor to replace it with
another guarantee, or another liability with regard to this product.
UNWARRANTED SERVICES
The manufacturer shall repair or replace unwarranted products, which have been returned to its factory, at its sole
discretion under the conditions below. The manufacturer shall accept no products for which no prior notice has been
received via the RAN form at: http://www.teletek-electronics.com/en/support/Service .
The products, which the manufacturer deems repairable, will be repaired and returned. The manufacturer has
prepared a price list and those products, which can be repaired, shall be paid for by the Customer. The devices with
unwarranted services carry 6 month guarantee for the replaced parts.
The closest equivalent product, available at the time, shall replace the products, the manufacturer deems un-
repairable. The current market price shall be charged for every replaced product.
STANDARDS AND CONFORMITY
The ECLIPSE Series control panels are designed according and with conformity to the European Union (EU) Low
Voltage Directive (LVD) 2006/95/EC and Electro-Magnetic Compatibility (EMC) Directive 2004/108/EC.
The CE mark is placed for indication that the ECLIPSE Series control panels complies with the requirement of EU
for safety, health, environmental and customer protection.
The ECLIPSE Series control panels are suitable for installation and operation in security systems specially
designed to comply with standard EN 50131-1, grade 2.
4