Xerox ColorQube 8570 Service Manual page 104

A B
Replace the Ink Loader (REP 1.8).
Re-insert a stick into the printer. Does the error persist after the ink loader door "C" is
closed?
Y N
Did the ink stick click when inserted?
Y N
Replace the Ink Loader (REP 1.8).
Inform customer of procedure for removing and re-inserting sticks if it happens again.
Replace the Ink Loader (REP 1.8).
Fault Messages and Codes
93,966 ~ 93,969, 93,982 ~ 93,985
93,982 ~ 93,985 Ink Load Obstruction Faults
An Ink Loader error has occurred. The following troubleshooting procedure applies to these
errors.
Table 1 Applicable Fault Codes
93,982 Black obstructed, reservoir not filled
93,983 Magenta obstructed, reservoir not filled
93,984 Cyan obstructed, reservoir not filled
93,985 Yellow obstructed, reservoir not filled
Initial Actions
• DO NOT REBOOT THE PRINTER - this could cause head overfill.
• Check for ink spills around the Printhead.
• Check the Ink Loader for bent melt tips.
• Check the Ink Loader power cable misrouting around melt tips.
• Check height of ink levels in the head reservoir.
Troubleshooting Reference
Applicable Parts (Chapter 5 - Parts List)
• Ink Loader & Bezel, PL 1.1 Item 8
• Printhead Assembly, PL 2.1 Item 3
• Xerox Ink Sticks
Procedure
Remove the Printhead (REP 2.3) to inspect for ink spills. Clean if necessary. Check the reser-
voir for evidence of overfill. Is the head overfilled or the Purge Tube full of ink?
Y N
Remove the Ink Loader (REP
melt tip bent or angled incorrectly?
Y N
Is any ink hanging from the bottom of the Ink Loader that is not on the metal
heater? (Look for ink debris on top of the Printhead. Ink dust is normal, pools
of frozen ink is not normal.)
Y N
Inspect the Ink Loader for any cabling or obstruction to the melt tips. Is
any obstruction?
Y N
Replace the Printhead Assembly
Reroute the wiring cables or remove obstruction.
Reroute the wiring cables.
Replace the Ink Loader (REP
Replace the Printhead Assembly
October 2012
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1.8) and inspect the melt tip for color that is failing. Is
(REP 2.3).
1.8).
(REP 2.3).
Revised, 3rd Revision - Xerox Internal Use Only
ColorQube 8570/8870 Service Manual
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