Xerox ColorQube 8570 Service Manual page 103

A
Y N
Inform customer to re-try sticks, and inform Xerox of sticks which will not work.
Insert a different stick of the correct SKU. Does the error persist?
Y N
Inform customer to re-try sticks, and inform Xerox of sticks which will not work.
Replace the Ink Loader (REP 1.8).
Insert a different stick of the correct SKU. Does the error persist?
Y N
Inform customer to re-try sticks, and inform Xerox of sticks which will not work.
Replace the Ink Loader (REP 1.8).
Xerox Internal Use Only - Revised, 3rd Revision
ColorQube 8570/8870 Service Manual
93,966 ~ 93,969 Unidentified Ink Sticks
An Ink Stick Sense error has occurred. The following troubleshooting procedure applies to
these errors.
Table 1 Applicable Fault Codes
93,966 Cyan channel detected unidentified ink stick
93,967 Magenta channel detected unidentified ink stick
93,968 Yellow channel detected unidentified ink stick
93,969 Black channel detected unidentified ink stick
Initial Actions
• Verify ink sticks in question are the correct SKU/Re-Order number for the customer.
• Verify, using the Control Panel menus, that the locked SKU/Re-Order number is correct.
• Reboot the printer and verify the error persists.
• If the problem persists, perform the following procedure.
Troubleshooting Reference
Applicable Parts (Chapter 5 - Parts List)
• Ink Loader and Cover, PL 1.1 Item 8
• Ink, Rainbow Pack, Xerox Supplies and Accessories
Procedure
Try to remove the ink stick. Are you able to remove the ink stick?
Y N
Replace the Ink Loader (REP
Close the Ink Loader Door "C". Does the error persist after the door is closed? If so,
remove the next stick and close the door again. Repeat until no sticks are left. Did the
error finally clear?
Y N
Replace the Ink Loader (REP
Check the removed stick(s) and verify the ink SKU matches what the printer is set to. Does
the ink stick SKU match what the printer is set to?
Y N
Is the printer set to the correct ink SKU for the customer?
Y N
Install neutral region snippet and set printer using correct SKU sticks.
Insert a stick of the correct SKU into the printer. Does the error persist after the Ink
Loader Door "C" is closed?
Y N
Did the ink stick click when inserted?
Y N
Replace the Ink Loader
Inform customer of the correct ink stick SKU to use.
A B
October 2012
2-57
1.8).
1.8).
(REP 1.8).
Fault Messages and Codes
93,962 ~ 93,965, 93,966 ~ 93,969