Xerox ColorQube 8570 / 8870 Color Printer Xerox ColorQube ® 8570 / 8870 User Guide Guide d'utilisation Italiano Svenska Guida dell'utente Dansk Deutsch Benutzerhandbuch Čeština Español Guía del usuario Polski Português Guia do usuário Nederlands Magyar Gebruikershandleiding Русский Руководство пользователя...
15 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements. Attention to the following information ensures the continued safe operation of your ColorQube 8570/8870 printer. ColorQube 8570/8870 Color Printer User Guide...
Review the printer’s electrical specification with an electrician if necessary. • Do not place the printer in an area where people might step on the power cord. • Do not place objects on the power cord. ColorQube 8570/8870 Color Printer User Guide...
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Note: Leave the printer on for optimum performance and to preserve ink; it does not pose a safety hazard. See also: Electrical Specifications Power Saver Settings on page 48 on page 182 ColorQube 8570/8870 Color Printer Safety User Guide...
• Keep hands, hair, neckties, etc., away from the exit and feed rollers. • Use the printer at elevations below 2480 m (8,000 ft.) ColorQube 8570/8870 Color Printer User Guide Environmental Specifications on page 181. Precautions for Moving the Printer...
Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada.
Do not use aerosol cleaners. Clean the printer with a dry, lint-free cloth only unless otherwise specified. • Do not burn any consumables or routine maintenance items. For information on Xerox supplies recycling programs, go to: • ColorQube 8570 printer: •...
Hot surface on or in the printer. Use caution to avoid personal injury. Avoid pinching fingers in the printer. Use caution to avoid personal injury. Allow 30 minutes for the printer to cool down before moving or packing it. 00:30 ColorQube 8570/8870 Color Printer User Guide...
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Safety ColorQube 8570/8870 Color Printer User Guide...
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Features This chapter includes: • Parts of the Printer on page 18 • Printer Configurations and Options • Information Pages on page 23 • More Information on page 26 on page 21 ColorQube 8570/8870 Color Printer User Guide...
Rear View Optional hard drive Two RAM slots 1. Maintenance kit 2. Waste tray 3. Power cord connection 4. Power switch 5. USB connection 6. Configuration card 7. Ethernet 10Base-T/100/1000Base-TX 8X70-045 connection 8X70-046 ColorQube 8570/8870 Color Printer Features User Guide...
Cancel button: Cancels the current print job. Back button: Returns to the previous menu item. Up Arrow button: Scrolls upward through the menus. ColorQube 8570/8870 Color Printer User Guide READY TO PRINT Walk-Up Features Information Paper Tray Setup Printer Setup Troubleshooting 6.
Standard Features on page 21 • Options and Upgrades on page 22 Standard Features The ColorQube 8570 and 8870 printers come with the following standard features: • 1 GHz processor • PostScript print-quality modes: • Fast Color: For previewing or rush jobs •...
• Automatic 2-sided printing • 1, 2, or 3 additional 525-sheet feeder trays • Memory For ordering options and upgrades, contact your local reseller or go to the Xerox Supplies website for your printer: • ColorQube 8570 printer: www.xerox.com/office/CQ8570supplies •...
You can also print Information pages from CentreWare Internet Services (CentreWare IS). For details, see Using CentreWare Internet Services See also: Supported Paper Sizes and Weights Other Information Pages on page 39. on page 55 on page 24 ColorQube 8570/8870 Color Printer Features User Guide...
PCL Font List Disk Directory Troubleshooting Print Quality Page See also: Print-Quality Problems on page 164 ColorQube 8570/8870 Color Printer User Guide Menu Map on page 23. Description Lists supported paper and gives tips on setting up and loading paper trays. For details, see...
Prints the multi-page CMYK Color Sampler chart. Prints the multi-page RGB Color Sample chart. Prints the multi-page PANTONE\256 Color Sampler chart. on page 39. on page 167 ColorQube 8570/8870 Color Printer Features Using User Guide...
Recommended Media List Online Support Assistant Technical Support PhaserSMART Technical Support Information about menus or error messages Information pages ColorQube 8570/8870 Color Printer User Guide Source Packaged with printer Packaged with printer Packaged with printer on Software and Documentation disc. Also available at: www.xerox.com/office/CQ8570docs...
Packaged with printer on Software and Documentation disc. Also available at: www.xerox.com/office/CQ8870docs www.xerox.com/office/CQ8870docs www.xerox.com/office/CQ8870docs United States: www.xerox.com/paper Europe: www.xerox.com/europaper www.xerox.com/office/CQ8870support www.xerox.com/office/CQ8870support www.phasersmart.com Control panel Help (?) button Print from the control panel menu ColorQube 8570/8870 Color Printer Features User Guide...
ColorQube 8570 printer: • ColorQube 8870 printer: Xerox Support Centre is available for systems with Windows XP SP1 and later or Mac OS X, version 10.3 and higher. To start the Xerox Support Centre utility: Select one of the following options: Windows: Double-click the Xerox Support Centre icon on your •...
• Assigning the Printer’s IP Address • Using CentreWare Internet Services • Installing the Software on page 41 • Power Saver Settings on page 48 on page 30 on page 32 on page 39 ColorQube 8570/8870 Color Printer User Guide...
Select Connection Setup > OK. Select Connection Setup Page > OK. Note: For more connection information and illustrations, refer to the Installation Guide that came packaged with your printer. ColorQube 8570/8870 Color Printer User Guide on page 30 on page 31...
Connect the other end of the USB cable to the computer’s USB port. When the Windows Found New Hardware Wizard appears, cancel it. You are ready to install the printer drivers. Go to on page 19. Installing the Software ColorQube 8570/8870 Color Printer Installation and Setup Assigning on page 41. User Guide...
For details, see If you need to assign the IP address using a method other than DHCP or for a protocol other than IPv4, such as IPv6, see Configuring IPv6 ColorQube 8570/8870 Color Printer User Guide on page 32 on page 33 on page 38 www.xerox.com/office/CQ8570support...
If the number you entered is already being used by the network, you will need to enter a different address. on page 34, or refer to the CentreWare IS online help. ColorQube 8570/8870 Color Printer Installation and Setup User Guide...
In the navigation pane on the left, select the Protocols folder, then click TCP/IP. Click the TCP/IP (v6) button. Select the TCP/IP v6 Enabled check box to enable TCP/IP v6. At the bottom of the page, click the Save Changes button. ColorQube 8570/8870 Color Printer User Guide on page 35 on page 37...
On the printer control panel, select Printer Setup and then press the OK button. Select Connection Setup > OK. Select Network Setup > OK. Select TCP/IPv6 Setup > OK. Select Auto Assign, then press OK to turn Auto Assign On or Off. Installation and Setup ColorQube 8570/8870 Color Printer User Guide...
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In the navigation pane on the left, expand the Protocols folder, then click TCP/IP. Click the TCP/IP (v6) button. In the DHCPv6 section, select/deselect the desired DHCPv6 options. At the bottom of the page, click the Save Changes button. ColorQube 8570/8870 Color Printer User Guide...
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In the Manual Address Assignment field, select the Use this address check box and then type the address in the field provided. At the bottom of the page, click the Save Changes button. Installation and Setup ColorQube 8570/8870 Color Printer User Guide...
Use the following procedure at the printer control panel to reset the TCP/IP configuration to the default settings: Select Printer Setup and then press the OK button. Select Connection Setup > OK. Select Reset Connection Setup > OK. At Reset Connection Setup NOW, press OK. ColorQube 8570/8870 Color Printer User Guide...
A printer with a hard drive is required to support these functions. • Access online manuals and technical support information located on the Xerox website. CentreWare IS requires: •...
To view the IP address from the printer control panel: On the printer control panel, select Information and then press the OK button. Select Printer Identification > OK. To view the IP address, select whichever applies: • TCP/IPv4 Address • TCP/IPv6 Addresses ColorQube 8570/8870 Color Printer User Guide...
Linux Intel Available Printer Drivers To access special printing options, use a Xerox printer driver. Xerox provides drivers for a variety of page description languages and operating systems. The following printer drivers are available for your printer. For more printer driver options and the latest printer drivers, go to the Xerox Drivers and Downloads website: •...
To print the Configuration page, see on page 40. In the Installation Options dialog box, accept the defaults and then click Install. When the installation is complete, click Finish. ColorQube 8570/8870 Color Printer User Guide Source CD/DVD and Web This driver enables printing from a PC to any Xerox PostScript-enabled printer.
Confirm that the first drop-down menu is set to Bonjour (Rendezvous). Select the printer in the window. www.xerox.com/office/CQ8570support www.xerox.com/office/CQ8870support on page 43 USB Connection www.xerox.com/office/CQ8570support www.xerox.com/office/CQ8870support ColorQube 8570/8870 Color Printer Installation and Setup on page 44 on page 44. User Guide...
Installation and Setup Select Xerox from the list of manufacturers in the lower drop-down menu. Select your printer model from the list of Xerox printers and then click Add. Note: If your printer was not detected, verify that the printer is on and that the Ethernet cable is connected properly.
To access PhaserSMART Technical Support: Launch your Web browser. Type the printer’s IP address in the browser’s Address field. Select Support. Click the PhaserSMART Diagnostic Tool link to access PhaserSMART. www.xerox.com/office/CQ8570drivers www.xerox.com/office/CQ8870drivers ColorQube 8570/8870 Color Printer Installation and Setup Configuration Page User Guide...
In your browser, click the README link and then follow the installation instructions. Installing Other Drivers Other available drivers include the Xerox Mobile Express Driver, the PCL5c printer driver for Windows, and driver versions for different Windows operating systems such as Windows Vista x64. These drivers can be downloaded from the Web.
Installing Xerox Support Centre Download and install the Xerox Support Centre. A link to the files is located on the Software and Documentation disc. Insert the disc into the computer’s CD or DVD drive. If the installer does not launch, do the following: Click Start and then click Run.
• Enabling and Disabling Power Saver Mode The ColorQube 8570/8870 printer comes with Power Saver settings designed to reduce energy consumption without the printer having to be shut off. These settings can be set at the printer control panel or in CentreWare IS. The Power Saver button on the control panel can be used to put the printer in, or bring it out of, Power Saver mode.
Select Fast Resume > OK. To change the setting, press OK again. You can also set Fast Resume from CentreWare IS. For details, click the Help button in Note: CentreWare IS. Installation and Setup ColorQube 8570/8870 Color Printer User Guide...
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Installation and Setup ColorQube 8570/8870 Color Printer User Guide...
Printing Mirror Images on page 111 • Printing Special Job Types on page 113 on page 63 on page 66 on page 84 on page 93 on page 97 on page 100 on page 105 ColorQube 8570/8870 Color Printer User Guide...
Windows: Click OK and then click Print. Macintosh: Click Print. See also: Loading Media on page 56 Selecting Print Options on page 85 Printing on Specialty Media ColorQube 8570/8870 Color Printer User Guide Supported Media on page 66 on page 53.
For details, see page 55. Ordering Media To order paper, transparencies, or other specialty media, contact your local reseller or go to the Xerox Supplies website for your printer: • ColorQube 8570 printer: www.xerox.com/office/CQ8570supplies...
Paper with a prepunched hole in the center of the short edge • Paper with staples attached • Envelopes with windows, clasps of any type, side seams, or adhesives with release strips ColorQube 8570/8870 Color Printer User Guide on page 66 on page 77 on page 83...
On the control panel, select Information and then press the OK button. Select Information Pages > OK. Select Paper Tips Page > OK. The Paper Tips page prints. See also: Recommended Media Lists on page 53 ColorQube 8570/8870 Color Printer Printing User Guide...
Transparencies • Pre-printed paper (paper already printed on one side) • Specialty media including business cards, photo paper, postcards, prepunched paper, Xerox Digital Color Duradocument paper, and trifold brochures Tray 1 holds a maximum of: • 100 sheets of plain paper (20 lb. Bond) •...
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Open the tray extension. Insert the paper into the tray. For 1-sided printing, insert the side to be printed facedown with the top of the page entering the printer first. 8X70-006 8X70-007 8X70-090 ColorQube 8570/8870 Color Printer User Guide Printing...
Send your print job. When prompted on the printer control panel, remove any paper in Tray 1 and then load the appropriate media for your job into the tray. The job prints. ColorQube 8570/8870 Color Printer User Guide on page 66...
525 sheets of plain paper (20 lb. Bond) • 120 transparencies, postcards, sheets of labels, or sheets of glossy paper • 40–60 envelopes See also: Using Custom Paper Sizes on page 56 on page 55. on page 81 ColorQube 8570/8870 Color Printer Printing Printing on User Guide...
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Width guides: Slide the width guides until the arrows on the guides point to the appropriate paper size labeled on the bottom of the tray. When properly positioned, the guides click into place. ColorQube 8570/8870 Color Printer User Guide 8X70-002...
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If needed, adjust the paper guides to fit the media loaded in the tray. Note: When the paper guides are adjusted correctly, there may be a small space between the paper and the guides. 8X70-092 8X70-113 8X70-108 ColorQube 8570/8870 Color Printer User Guide Printing...
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Select the tray you are using: Tray 2 Paper Type, Tray 3 Paper Type, Tray 4 Paper Type or Tray 5 Paper Type. Press OK. Select the desired paper type and then press OK. ColorQube 8570/8870 Color Printer User Guide 8X70-005...
Same as Dynamic, plus the printer will print from Tray 1 when paper is loaded, unless a different tray is specified by the print job. ColorQube 8570/8870 Color Printer Printing User Guide...
• Infinite: The prompt will not time-out when paper needs to be loaded into Tray 1. At the bottom of the page, click the Save Changes button. ColorQube 8570/8870 Color Printer User Guide Finding the Printer’s IP Address Finding the Printer’s IP Address on page 40.
The size and type are determined by the settings in the print job. Finding the Printer’s IP Address on page 66 ColorQube 8570/8870 Color Printer Printing on page 40. User Guide...
• Printing on Glossy Paper on page 77 • Printing on Prepunched Paper To order paper, transparencies, or other specialty media, contact your local reseller or go to the Xerox Supplies website for your printer: • ColorQube 8570 printer: www.xerox.com/office/CQ8570supplies •...
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At the Tray 1 Paper Type menu, select Transparency > OK. In the printer driver, select either Transparency as the paper type or Tray 1 as the paper source. Loading Paper in Tray 1 on page 56. 8X70-101 ColorQube 8570/8870 Color Printer User Guide Printing...
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If necessary, adjust the paper guides to fit the transparencies. Note: When the paper guides are adjusted correctly, there may be a small space between the transparencies and the guides. ColorQube 8570/8870 Color Printer User Guide Loading Paper in 8X70-102...
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Press OK. Select Transparency as the paper type and then press OK. In the printer driver, select either Transparency as the paper type, or the tray containing the transparencies as the paper source. 8X70-104 ColorQube 8570/8870 Color Printer User Guide Printing...
Never use envelopes with windows or metal clasps; they can damage the printer. Damage caused by using unsupported envelopes is not covered under the Xerox warranty, service agreement, or Total Satisfaction Guarantee. The Total Satisfaction Guarantee is available in the United States and Canada.
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If your envelope size is displayed in the list, select it and then press OK. Go to step 8. • If your envelope size is not displayed in the list, select New Custom Size > OK. Loading Paper in Tray 1 on page 56. 8X70-010 8X70-091 ColorQube 8570/8870 Color Printer User Guide Printing...
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Adjust the paper guides to fit the envelopes. Note: When the paper guides are adjusted correctly, there may be a small space between the envelopes and the guides. ColorQube 8570/8870 Color Printer User Guide Loading Paper in 8X70-109 8X70-117...
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Tray 5 Paper Type. Press OK. Select Envelope as the paper type and then press OK. In the printer driver, select either Envelope as the paper type or the appropriate tray as the paper source. 8X70-127 ColorQube 8570/8870 Color Printer User Guide Printing...
Open Tray 1 and its extension. For details, see Insert no more than 50 sheets of labels into the tray with the side to be printed facedown and the top of the page entering the printer first. ColorQube 8570/8870 Color Printer User Guide on page 74...
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Insert no more than 400 sheets of labels into the tray with the side to be printed faceup and the top of the page toward the front of the tray. 8X70-075 Loading Paper in Tray 2, 3, 4, or 5 8X70-081 ColorQube 8570/8870 Color Printer User Guide Printing on page 59.
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Tray 5 Paper Type. Press OK. Select Labels as the paper type and then press OK. In the printer driver, select either Labels as the paper type or the appropriate tray as the paper source. ColorQube 8570/8870 Color Printer User Guide 8X70-118 8X70-120...
In the printer driver, select Glossy Paper as the paper type, or Tray 1 as the paper source. on page 77 on page 77 on page 78 Loading Paper in Tray 1 ColorQube 8570/8870 Color Printer Printing on page 56. 8X70-075 User Guide...
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When the paper guides are adjusted correctly, there may be a small space between the paper and the guides. Insert the tray into the tray slot and then push it completely into the printer. ColorQube 8570/8870 Color Printer User Guide Loading Paper in...
At the Tray 1 Paper Type menu, select Prepunched > OK. In the printer driver, select Prepunched as the paper type, or Tray 1 as the paper source. on page 79 on page 80 Loading Paper in Tray 1 on page 56. 8X70-111 ColorQube 8570/8870 Color Printer Printing User Guide...
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Press OK. Select Prepunched for the paper type and then press OK. In the printer driver, select Prepunched as the paper type, or select the desired tray as the paper source. ColorQube 8570/8870 Color Printer User Guide Loading Paper in 8X70-112...
• Printing on Custom-size Paper The ColorQube 8570/8870 printer can print on custom-size paper from Tray 1. You can save custom- size paper settings in the printer and in a supported printer driver. Use custom sizes saved in the driver when you print from your computer’s applications.
To define a custom size in Macintosh OS X version 10.3 or higher: In the application you are printing from, select Page Setup (or equivalent) from the File menu. In the Page Setup dialog box, select your ColorQube 8570/8870 printer from the Format For menu.
Select other options as desired and then click Print to send the print job. Defining a Custom Paper Size in the Printer Loading Paper in Tray 1 on page 56. on page 81. ColorQube 8570/8870 Color Printer Printing User Guide...
Enter or modify the settings and then scroll to the bottom of the page and click the Save Changes button. Note: For more information about creating custom paper types, click the Help button at the top of the CentreWare IS page. ColorQube 8570/8870 Color Printer User Guide Finding the Printer’s IP Address on page 40.
For more information about Windows printer driver options, click the Help (?) button on the printer driver tab to view the online help. on page 85 on page 86 on page 89 on page 89 on page 90 on page 91 on page 91 ColorQube 8570/8870 Color Printer Printing on page 90 User Guide...
Send the print job. The following table lists specific printing options for the PostScript and PCL drivers. For details, click the Help (?) button in the printer driver to view the online help. ColorQube 8570/8870 Color Printer User Guide Print Options for Windows...
In Macintosh OS X version 10.3 or higher, you can create multiple presets and save each with its own distinctive name and printer settings. For details, see Print Options in Macintosh Click Print to send the print job. on page 90. ColorQube 8570/8870 Color Printer Printing Saving a Set of Commonly-Used User Guide...
Printing Print Options for Macintosh The following tables list specific printing options available from the Xerox Features pull-down menu in the printer driver. Xerox Features Menu Paper/Output Color Options Booklet/Watermark Advanced Saving a Set of Commonly-Used Print Options in Macintosh You can save and name a set of printing options to apply to future print jobs.
These features are only available in Windows drivers. The ColorQube 8570/8870 printer provides options that reduce ink and paper used by each print job. You can use the Earth Smart features as desired when you select printing options for individual print jobs, or you can enable or disable the Earth Smart driver settings as part of the printer driver defaults.
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Under Earth Smart Settings, click Setup. In the Earth Smart Settings dialog box, select the Hide Earth Smart Settings Button to disable selecting Earth Smart features. To enable selecting the features, clear the check box. Click OK. ColorQube 8570/8870 Color Printer User Guide Enabling or Disabling Earth...
• Printing a 2-Sided Document Manually Automatic 2-sided printing is available from all trays in the ColorQube 8870 printer, and in ColorQube 8570 printer configurations with the automatic 2-sided printing option. Automatic 2-Sided Printing Guidelines • Before printing a 2-sided document automatically, verify that the paper is a supported size and type for the tray.
Insert paper in the tray. • If you are using Tray 1: Insert side one faceup with the bottom of the page entering the printer first. ColorQube 8570/8870 Color Printer User Guide Landscape Bind on Side Edge Bind on Top Edge...
2-Sided Print, Flip on Short Edge In Macintosh OS X version 10.3 or higher: From the pull-down menu, select Xerox Features. From the next pull-down menu, select Paper/Output. From the 2-Sided Printing list, select 2-Sided Print or 2-Sided Print, Flip on Short Edge.
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Other Type and then select 2nd Side. Click OK. Macintosh: From the pull-down menu, select Xerox Features. From the next pull-down menu, select Paper/Output. From the Paper summary menu, select Other Type and then select 2nd Side. Send the print job.
From the pull-down menu, select Layout. Select the number of Pages Per Sheet and the Layout Direction. If desired, select a page border type from the Border menu. Click Print to send the print job. ColorQube 8570/8870 Color Printer Printing User Guide...
Draw Page Borders: Prints a border around each page. • Target Paper Size: Specifies the size of the paper for the booklet. • Right to Left: Reverses the order of the pages in the booklet. ColorQube 8570/8870 Color Printer User Guide Gutter...
Printing Booklets in Macintosh OS X Version 10.3 or Higher In the application you are printing from, open the Print dialog box and select your ColorQube 8570/8870 printer. From the pull-down menu, select Xerox Features. From the next pull-down menu, select Booklet/Watermark. In the Booklet Layout section, select Enabled.
In the Scale Options section, select Automatically Scale, and if desired, select how you want the image positioned on the page (Center, Bottom, Top, etc.). Click OK. Select other driver options as desired, click OK, and then send the print job. ColorQube 8570/8870 Color Printer User Guide on page 100 on page 101...
In the Scale Options section, select Manually Scale. In the percentage box below the page image on the right, type the desired percentage. Click OK. Select other driver options as desired, click OK, then send the print job. ColorQube 8570/8870 Color Printer User Guide Printing...
Note: For details, click the Help (?) button in the printer driver to view the online help. ColorQube 8570/8870 Color Printer User Guide on page 104...
Color Options tab. • Macintosh: From the Printer list, select your ColorQube 8570/8870 printer. From the pull-down menu, select Xerox Features and then select Color Options. Select the desired color correction. For details, click the Help (?) button in the printer driver to view the online help.
Adjusting Automatic Color Correction Note: For details, click the Help (?) button in the printer driver to view the online help. ColorQube 8570/8870 Color Printer User Guide Description Controls RGB color adjustments.
In the application you are printing from, open the Print dialog box and select your ColorQube 8570/8870 printer. From the pull-down menu, select Xerox Features. From the next pull-down menu, select Color Options. In the Color Correction section, select Black and White.
Printing Separators in Mac OS X Version 10.3 or Higher In the application you are printing from, open the Print dialog box and select your ColorQube 8570/8870 printer. From the pull-down menu, select Xerox Features. From the next pull-down menu, select Paper/Output. From the Paper list, select Separators.
Last two pages Blank Pages Add one blank page at the end of the document. Add two blank pages at the end of the document. Add one blank page at the end of the document. ColorQube 8570/8870 Color Printer Printing User Guide...
Printing Cover Pages in Macintosh OS X Version 10.3 or Higher In the application you are printing from, open the Print dialog box and select your ColorQube 8570/8870 printer. From the pull-down menu, select Xerox Features. From the next pull-down menu, select Paper/Output. From the Paper list, select Covers.
Select to print the watermark in the foreground, background, or to blend it with the job. • Select to print the watermark on all pages or on only the first page. Select other desired options in the printer driver settings and then click OK. Send the print job. ColorQube 8570/8870 Color Printer User Guide Printing...
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In the application you are printing from, open the Print dialog box and select your ColorQube 8570/8870 printer. From the pull-down menu, select Xerox Features. From the next pull-down menu, select Booklet/Watermark. From the Watermark list, select the following as needed: •...
Click Mirrored Output to activate the options list and then select Yes. Note: When finished printing, change the Mirrored Output setting back to No so that future print jobs do not print as mirrored. ColorQube 8570/8870 Color Printer User Guide Printing...
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Printing Mirror Images in Macintosh OS X Version 10.3 or Higher In the application you are printing from, open the Print dialog box and select your ColorQube 8570/8870 printer. From the pull-down menu, select Xerox Features. From the next pull-down menu, select Advanced. In the Mirrored Output list, select Enabled.
Passcode and the Conform Passcode fields. The job is deleted after you print it. on page 113 on page 116 on page 116 on page 117 on page 117 ColorQube 8570/8870 Color Printer Printing User Guide...
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In the application you are printing from, open the Print dialog box and select your ColorQube 8570/8870 printer. From the pull-down menu, select Xerox Features. From the next pull-down menu, select Paper/Output. From the Job Type list, select the type of job and then do the following: For a Secure Print, enter a 4-digit number, ranging from 0000 through 9999, in the Passcode •...
In the application you are printing from, open the Print dialog box and select your ColorQube 8570/8870 printer. From the pull-down menu, select Xerox Features. From the next pull-down menu, select Paper/Output. From the Job Type list, select Print With.
Select Print and Delete > OK, then select the number of copies to print and press OK. Select Delete to delete the job without printing and then press OK. • ColorQube 8570/8870 Color Printer User Guide Accessing CentreWare IS on page 39.
Select Print and Save > OK and then select the number of copies and press OK to print. • Select Delete to delete the job without printing and then press OK. Accessing CentreWare IS on page 39. ColorQube 8570/8870 Color Printer User Guide Printing...
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Click OK. Click Shared Saved Jobs. • Select the jobs to print or delete and then click Print Jobs or Delete Jobs as desired. ColorQube 8570/8870 Color Printer User Guide Accessing CentreWare IS on page 39.
Moving and Repacking the Printer See also: Maintenance video tutorials at: ColorQube 8570 printer: ColorQube 8870 printer: Replacing supplies video tutorials at: ColorQube 8570 printer: ColorQube 8870 printer: on page 120 on page 137 www.xerox.com/office/CQ8570docs www.xerox.com/office/CQ8870docs www.xerox.com/office/CQ8570docs www.xerox.com/office/CQ8870docs ColorQube 8570/8870 Color Printer User Guide...
Do not touch the electrical contacts or gears. Doing so may damage the printer and cause the print quality to deteriorate. • Make sure any parts removed during cleaning are replaced before you plug in the printer. ColorQube 8570/8870 Color Printer User Guide...
Do not spray detergent directly onto the printer. Cleaning the Paper Release Blade Open exit door B. Lift the lower paper guide toward the front of the printer. on page 121 on page 121 ColorQube 8570/8870 Color Printer Maintenance 8X70-096 8X70-121 User Guide...
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Wipe the plastic paper release blade on the lower paper guide with a cloth pre-soaked in 90% isopropyl alcohol. Lower the paper guide to its original position. Close exit door B. ColorQube 8570/8870 Color Printer User Guide 8X70-084 8X70-080 8X70-018...
Ink on the paper and tray feed rollers can leave marks on pages. Use the following procedure to clean the rollers. Open exit door B. Clean the gray exit rollers using a soft, clean cloth. Close exit door B. Maintenance 8X70-016 8X70-131 ColorQube 8570/8870 Color Printer User Guide...
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In the top of the printer’s Tray 2 slot, locate the release lever to the right of the gray pick roller assembly. Pull the release lever toward you to let the roller assembly swing down. ColorQube 8570/8870 Color Printer User Guide...
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Gently snap the assembly into the slots so that it hangs down in the same position it was in when you pulled it out of the printer in step c. Maintenance 8X70-135 8X70-136 8X70-137 ColorQube 8570/8870 Color Printer User Guide...
Note: Billing Meters track the total number of page sides, not sheets, printed for the life of the printer. You cannot reset the billing meters. ColorQube 8570/8870 Color Printer User Guide 8X70-138 8X70-139...
Do not force the solid ink when inserting it into the ink-loading bins. Identify ink by color and shape. • To avoid ink jams, never insert broken solid ink into the ink-loading bins. on page 132 ColorQube 8570/8870 Color Printer Maintenance User Guide...
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Open ink loader door C. Locate the ink-loading bin that is low. A label above each bin indicates the solid ink color and shape for that bin. Remove the solid ink from its packaging. ColorQube 8570/8870 Color Printer User Guide 8X70-097 8X70-128...
Power Saver mode to conserve energy use when inactive. For details, see Power Saver Settings on page 48. To order ink, contact your local reseller or go to the Xerox Supplies website for your printer: • ColorQube 8570 printer: www.xerox.com/office/CQ8570supplies...
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The waste tray may be locked if the printer is in a warm-up cycle or if the ink is cooling following the Eliminate Light Stripes troubleshooting routine. If the tray is locked, close the door and wait 15 minutes before repeating steps 1 and 2. ColorQube 8570/8870 Color Printer User Guide 8X70-034...
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Close side door D. CAUTION: Do not attempt to reuse the waste ink in the printer; it can damage the printer. This damage is not covered under the printer warranty. 8X70-036 8X70-068 8X70-038 ColorQube 8570/8870 Color Printer User Guide Maintenance...
Order a new maintenance kit when the printer control panel displays a message that the maintenance kit is low. Replace the kit when the control panel prompts you to replace the it. To order a replacement maintenance kit, contact your local reseller or go to the Xerox Supplies website for your printer: •...
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Insert the replacement maintenance kit and push it completely into the maintenance kit slot. Follow the illustrated instructions included with the maintenance kit for full installation and disposal information. Close side door D. Maintenance 8X70-038 ColorQube 8570/8870 Color Printer User Guide...
Select Printer Identification > OK. Scroll down to the view the serial number. Consumables Solid ink is the only consumable for the ColorQube 8570/8870 printer. The ink shapes vary by printer so be sure to order the correct ink for your specific printer. CAUTION: Use of ink other than Genuine Xerox Solid Ink may affect print quality and printer reliability.
Replacements may be parts or kits. Routine maintenance items are typically customer replaceable. The maintenance kit is the only routine maintenance item for the ColorQube 8570/8870 printer. To order a replacement maintenance kit, contact your local reseller or go to the Xerox Supplies website for your printer: •...
Maintenance Recycling Supplies For information on Xerox supplies recycling programs, go to: • ColorQube 8570 printer: www.xerox.com/gwa • ColorQube 8870 printer: www.xerox.com/gwa ColorQube 8570/8870 Color Printer User Guide...
Unplug all cables and cords. Never turn off the printer by pulling the power cord or using a power-strip with an on/off switch. on page 137 on page 138 on page 139 Preparing the Printer for Shipping on page 138. ColorQube 8570/8870 Color Printer Maintenance User Guide...
Unplug the printer after the cool-down cycle is complete. Use the hand holds on each side of the printer to lift it. Move the printer separately from any optional feeder trays. ColorQube 8570/8870 Color Printer User Guide 8X70-031 27.4 kg...
Before turning off the printer, remove the maintenance kit and waste tray: Open side door D. Remove the maintenance kit (labeled A) and place it in a plastic bag for storage. on page 139 8X70-034 8X70-032 ColorQube 8570/8870 Color Printer Maintenance User Guide...
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Empty the waste ink. Slightly twist the tray to dislodge the ink. Place the tray in a plastic bag for storage. CAUTION: Shipping the printer with the maintenance kit and waste tray installed can damage the printer. Close the printer doors. ColorQube 8570/8870 Color Printer User Guide 8X70-035 8X70-036...
Do not unplug the printer until the power-down and cooling sequence completes. Packing the Printer Repack the printer using the original packing material and boxes or a Xerox repackaging kit. Additional instructions for repacking the printer are provided in the repackaging kit. If you do not have all the original packaging, or are unable to repackage the printer, refer to the support website for information on contacting the support call center or contact your local Xerox reseller.
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Maintenance ColorQube 8570/8870 Color Printer User Guide...
149 • Print-Quality Problems on page 164 • Getting Help on page 175 See also: Safety on page 9 Troubleshooting video tutorials for your printer at: ColorQube 8570 printer: ColorQube 8870 printer: www.xerox.com/office/CQ8570docs www.xerox.com/office/CQ8870docs ColorQube 8570/8870 Color Printer User Guide...
For more solutions, search the Online Support Assistant for information about the problem you are having. • ColorQube 8570 printer: www.xerox.com/office/CQ8570support • ColorQube 8870 printer: www.xerox.com/office/CQ8870support ColorQube 8570/8870 Color Printer User Guide on page 145 on page 145 on page 146 on page 147 on page 147 on page 147...
Use a DNS server that allows you to specify a name for the printer and then point the printer driver to the name instead of the IP address. Consult the system administrator for details. ColorQube 8570/8870 Color Printer Troubleshooting User Guide...
The way the printer was installed on the network may be an issue. The print-quality speed is Photo. The job is very complex. ColorQube 8570/8870 Color Printer User Guide Solutions Disconnect the USB cable from the hub or adapter and connect it directly from the computer to the printer.
4. Verify that the correct paper type and size is displayed on the control panel menu. If it is not, correct it. For details, see Loading Media page 56. ColorQube 8570/8870 Color Printer Troubleshooting User Guide...
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Probable Cause Paper being used is not supported by the automatic 2-sided printing feature. Your printer model does not support automatic 2-sided printing. ColorQube 8570/8870 Color Printer User Guide Solutions Use only media approved for automatic 2-sided printing. For details, see...
158 See also: Operational Safety on page 12 Printer Symbols on page 15 Jam at Exit Door B To clear a jam at the exit: Open exit door B. on page 162 ColorQube 8570/8870 Color Printer Troubleshooting 8X70-016 User Guide...
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Pull the jammed paper slowly out of the printer. Confirm that all paper fragments have been removed. If you did not find paper in step 2, lift up the paper guides. Remove any jammed paper. ColorQube 8570/8870 Color Printer User Guide 8X70-017 8X70-042...
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Pull up the latch on the front of the printer to open front door A. 8X70-018 on page 153, and Jam at Trays 3, 4, or 5 8X70-012 ColorQube 8570/8870 Color Printer Troubleshooting Jam at Front on page 158. User Guide...
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Check for any paper that might have misfed from a lower tray. If you find any, gently pull it up and out in the direction indicated by the arrow shown in the following illustration. Confirm that all paper fragments have been removed. Lower the paper guide. ColorQube 8570/8870 Color Printer User Guide 8X70-061...
Tray 1 only. To clear a jam from Tray 2: Pull the tray completely out of the printer. 8X70-014 on page 158. 8X70-028 ColorQube 8570/8870 Color Printer Troubleshooting Jam at Exit Door Jam at Tray 2 User Guide...
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Length guide: Press the sides, then slide the guide until the arrow on the guide points to the appropriate paper size imprinted on the bottom of the tray. When properly positioned, the guide clicks into place. ColorQube 8570/8870 Color Printer User Guide 8X70-022...
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When the paper guides are correctly adjusted, there may be a small space between the paper and the guides. Check the tray slot for jammed paper that may be hanging down from the top of the slot. Troubleshooting 8X70-108 8X70-024 ColorQube 8570/8870 Color Printer User Guide...
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If you find hanging paper, do not pull it out; instead, do the following: Open front door A. Remove the jammed paper by gently pulling it up and out. Confirm that all paper fragments have been removed. ColorQube 8570/8870 Color Printer User Guide 8X70-012 8X70-140...
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Troubleshooting Close front door A. 8X70-014 Insert the tray back into the tray slot and push it completely into the printer. 8X70-005 ColorQube 8570/8870 Color Printer User Guide...
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Use only paper of the approved type, weight, and size for the tray being used. Print custom- size paper from Tray 1 only. To clear a jam from Trays 3–5: Pull the tray completely out of the printer. Remove the top sheet from the tray. ColorQube 8570/8870 Color Printer User Guide 8X70-144 8X70-022...
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When properly positioned, the guides click into place. Note: When the paper guides are correctly adjusted, there may be a small space between the paper and the guides. Troubleshooting 8X70-107 8X70-108 ColorQube 8570/8870 Color Printer User Guide...
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You should be able to see the top of the paper emerging from the base of the tray above. Grasp the paper with both hands and gently pull it up and out of the printer. Confirm that all paper fragments have been removed. ColorQube 8570/8870 Color Printer User Guide 8X70-145...
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Troubleshooting Replace all feeder trays and push each one completely into the printer. 8X70-147 ColorQube 8570/8870 Color Printer User Guide...
Media Misfeeds on page 163 The printer is designed to function with minimal paper jams using Xerox supported media. Other media types may cause more frequent paper jams. If supported media is jamming frequently in one area, that area may need to be cleaned or repaired.
Remove the moist media and replace it with new, dry media. Verify that you are using media supported by the print job and the tray you are printing from. ColorQube 8570/8870 Color Printer Troubleshooting User Guide...
Substituting an Ink Jet on page 173 Your ColorQube 8570/8870 printer is designed to produce consistently high-quality prints. If you observe print-quality problems, use the information on these pages to troubleshoot the problem. For more information, go online to Xerox Support website for your printer at: •...
Information Pages on page 23 Selecting a Print-Quality Mode Print-quality modes available with the ColorQube 8570/8870 printer are driver dependent. PostScript Driver Set the print-quality mode for the PostScript driver in the driver settings on your computer, on the printer control panel, or in CentreWare IS.
To automatically calibrate color at the printer control panel: Select Printer Setup and then press the OK button. Select PostScript Setup > OK. Select Color Correction > OK. ColorQube 8570/8870 Color Printer User Guide Type of Print Job General-purpose mode for full-speed printing.
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Cancel button on the control panel. See also: Using Color Corrections on page 102 Selecting a Print-Quality Mode on page 102 ColorQube 8570/8870 Color Printer Troubleshooting Printing the Troubleshooting Print on page 165. User Guide...
The paper release blade needs cleaning. You are printing 2-sided manually using paper that has already been printed on one side and you did not select 2nd Side as the paper type. ColorQube 8570/8870 Color Printer User Guide on page 168 on page 169...
• Select the Jet Substitution Mode to substitute a jet for the malfunctioning jet causing the light stripe. For details, see page 173. ColorQube 8570/8870 Color Printer Troubleshooting Cleaning the Paper on page 172. Eliminating Light Stripes Substituting an Ink Jet...
When printing envelopes, labels, heavyweight stock, or transparencies, specify the appropriate media type and tray on the printer control panel before sending the print job from the printer driver. Use Xerox-approved media. For details, see Paper Sizes and Weights on page 55. Solutions Make sure Transparency is selected in the software application or in the printer driver.
• If the application software allows you to select a printer PPD file for printing a document, make sure the ColorQube 8570/8870 printer PPD is selected. The PANTONE colors in the printer are calibrated for the printer’s default halftone; overriding the printer’s default halftone will change the printer’s color reproduction.
10. After the cleaning procedure is complete, if the problem persists, perform another basic cleaning. If the problem is not corrected, try substituting a nearby functioning jet for the missing jet. For details, see Substituting an Ink Jet ColorQube 8570/8870 Color Printer User Guide Printing the Light Stripes Test on page 173.
If necessary, select Light Stripes Test to make a Light Stripes Test print that shows any weak or missing jet and the jet number. Select Jet Substitution Mode > OK. Select the color for the weak or missing jet and then press OK. on page 173 on page 174 ColorQube 8570/8870 Color Printer Troubleshooting Eliminating User Guide...
Select Turn Jet Substitution Mode Off > OK. Note: Any saved and stored jobs on the printer’s hard drive, if the hard drive option is present and enabled, must be resubmitted to print correctly while Jet Substitution is enabled. ColorQube 8570/8870 Color Printer User Guide...
Online Support Assistant on page 176 • Web Links on page 176 Xerox provides several automatic diagnostic utilities to help you produce and maintain print quality. See also: Xerox Support Centre on page 28 Control Panel Messages The printer control panel provides information and troubleshooting help. When an error or warning condition occurs, the control panel displays a message informing you of the problem.
Xerox provides several websites that offer additional help for your ColorQube 8570/8870 printer. A set of Xerox links is installed in your Web browser’s Favorites folder when you install Xerox printer drivers on your computer. Use the following websites to obtain more information.
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Information about recycling supplies. Link U.S. and Canada: www.xerox.com/msds European Union: www.xerox.com/environment_europe www.xerox.com/gwa Link www.phasersmart.com www.xerox.com/office/CQ8870support www.xerox.com/office/CQ8870supplies www.xerox.com/office/businessresourcecenter www.xerox.com/office/worldcontacts www.xerox.com/office/register U.S. and Canada: www.xerox.com/msds European Union: www.xerox.com/environment_europe www.xerox.com/gwa ColorQube 8570/8870 Color Printer Troubleshooting User Guide...
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Troubleshooting ColorQube 8570/8870 Color Printer User Guide...
Environmental Specifications • Electrical Specifications on page 182 • Performance Specifications • Controller Specifications on page 184 For media specifications and capacities, see on page 181 on page 183 Supported Media on page 53. ColorQube 8570/8870 Color Printer User Guide...
Depth: 50.8 cm (20 in.) • Height: 12.7 cm (5 in.) • Weight: 5.4 kg (12 lb.) Clearance Requirements 57 cm (22.5 in.) ColorQube 8570/8870 Color Printer User Guide 10 cm (4.0 in.) 40 cm (15.5 in.) 60 cm 90 cm (24.0 in.)
Storage and shipping: -30° to 60°C / -22° to 140°F • Operating: 10° to 32°C / 50° to 90°F Relative Humidity • Storage and shipping: 10% to 95% (non-condensing) • Operating: 10% to 80% (non-condensing) Printer Specifications ColorQube 8570/8870 Color Printer User Guide...
Printer Specifications Controller Specifications Processor RISC CPU (1 GHz) processor Memory Optional up to 2 GB (DDR2 SDRAM) Interfaces Ethernet 10Base-T/100/1000Base-TX Universal Serial Bus (USB 2.0) ColorQube 8570/8870 Color Printer User Guide...
Regulatory Information This chapter includes: • Basic Regulations on page 186 • Other Regulations on page 188 • Material Safety Data Sheets on page 189 ColorQube 8570/8870 Color Printer User Guide...
Consult the dealer or an experienced radio/television technician for help. Any changes or modifications not expressly approved by Xerox could void the user's authority to operate the equipment. To ensure compliance with Part 15 of the FCC rules, use shielded interface cables.
This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. The CE mark applied to this product symbolizes Xerox’s declaration of conformity with the following applicable Directives of the European Union as of the dates indicated: •...
Regulatory Information Other Regulations Turkey (RoHS Regulation) In compliance with Article 7 (d), we hereby certify “It is in compliance with the EEE Regulation.” ColorQube 8570/8870 Color Printer User Guide...
European Union: www.xerox.com/environment_europe ColorQube 8870 printer: • North America: www.xerox.com/msds • European Union: www.xerox.com/environment_europe For the Customer Support Center phone numbers, go to: • ColorQube 8570 printer: www.xerox.com/office/worldcontacts • ColorQube 8870 printer: www.xerox.com/office/worldcontacts Regulatory Information ColorQube 8570/8870 Color Printer User Guide...
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Regulatory Information ColorQube 8570/8870 Color Printer User Guide...
This chapter includes: • Guidelines and Information • All Countries on page 192 • North America on page 192 • European Union on page 192 • Other Countries on page 194 on page 192 ColorQube 8570/8870 Color Printer User Guide...
Guidelines and Information All Countries If you are managing the disposal of your Xerox product, please note that the printer may contain lead, mercury, perchlorate, and other materials whose disposal may be regulated due to environmental considerations. The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market.
In accordance with European legislation, end of life electrical and electronic equipment subject to disposal must be managed within agreed procedures. Prior to disposal, please contact your local reseller or Xerox representative for end of life takeback information. Information for Users on Collection and Disposal of Old Equipment and Used...
This establishes compliance with the requirements set out by the Directive. Removal Batteries should only be replaced by a MANUFACTURER-approved service facility. Other Countries Please contact your local waste authorities and request disposal guidance. ColorQube 8570/8870 Color Printer User Guide...
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Help button on control panel, 175 help resources using Online Support Assistant, 176 using PhaserSMART, 176, 177 using PrintingScout, 176 help resources for printer problems, 175 ColorQube 8570/8870 Color Printer User Guide information pages, 23 ink, 134 adding, 127 minimizing usage, 134...
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B, 149 clearing at Tray 2, 153 clearing at Trays 3-5, 158 preventing, 162 paper loading guidelines, 54 paper release blade cleaning, 121 paper storage guidelines, 55 Paper Tips page, 24 printing, 55 ColorQube 8570/8870 Color Printer User Guide Index...
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30 connecting using network, 31 connecting using USB, 31 disposing of, 192 lifting, 138 moving, 137 packing for shipping, 141 ColorQube 8570/8870 Color Printer User Guide recycling, 192 restarting, 144 setting up, 29 shipping, 139 shutting down, 141...
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Tray 1 loading paper in, 56 printing envelopes from, 71 printing glossy paper from, 77 printing labels from, 74 printing on prepunched paper from, 79 printing transparencies from, 67 setting mode for, 63 ColorQube 8570/8870 Color Printer User Guide Index...
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Troubleshooting Print Quality Page, 24 printing, 164 troubleshooting tools PhaserSMART, 176, 177 using Online Support Assistant, 176 using PrintingScout, 176 ColorQube 8570/8870 Color Printer User Guide UNIX driver, 41 installing, 45 usage counters, 126 usage profile, 127 Usage Profile summary, 24...
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