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Xerox Phaser 8500N User Manual

Color printer
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Phaser
8500/8550
®
c o l o r p r i n t e r

User Guide

Guide d'utilisation
Guida dell'utente
Benutzerhandbuch
Guía del usuario
Guia do Usuário
Gebruikershandleiding
Anv ä ndarhandbok
www.xerox.com/office/support

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Summary of Contents for Xerox Phaser 8500N

  • Page 1: User Guide

    Phaser 8500/8550 ® c o l o r p r i n t e r User Guide Guide d’utilisation Guida dell'utente Benutzerhandbuch Guía del usuario Guia do Usuário Gebruikershandleiding Anv ä ndarhandbok www.xerox.com/office/support...
  • Page 2 Copyright © 2005 Xerox Corporation. All Rights Reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation. Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, etc.

  • Page 3: Table Of Contents

    Manually Setting the Printer’s IP Address ....... . . 2-8...
  • Page 4 Paper That Can Damage Your Printer ........
  • Page 5 Moving the Printer Within the Office ........

  • Page 6: Printer Features

    Printer Features This chapter includes: Parts of the Printer on page 1-2 ■ ■ Printer Configurations on page 1-4 ■ Control Panel on page 1-6 More Information on page 1-10 ■ Phaser® 8500/8550 Color Printer...

  • Page 7: Parts Of The Printer

    Parts of the Printer This section includes: ■ Front-Right View on page 1-2 ■ Right Side View on page 1-3 Rear View on page 1-3 ■ Front-Right View Optional 525-Sheet Feeder (Tray 4) Optional 525-Sheet Feeder (Tray 3) Standard 525-Sheet Tray 2...

  • Page 8: Right Side View

    Right Side View Maintenance kit Waste tray Power cord connection Power switch USB connection Configuration card Ethernet 10/100 Base-T connection Rear View Optional hard drive Two RAM slots Phaser® 8500/8550 Color Printer 8500-045 8500-046 Parts of the Printer...

  • Page 9: Printer Configurations

    Tray 1 and Tray 2: all Phaser 8500/8550 printers ■ Tray 3: Phaser 8550DT ■ Trays 3 and 4: Phaser 8550DX ■ Connection: USB, Ethernet 10/100 Base-T Phaser® 8500/8550 Color Printer Printer Configurations Phaser 8550 Color Printers PostScript Print-Quality Modes Fast: 30 ppm ■ Standard: 24 ppm ■...

  • Page 10: Available Configurations

    525-Sheet Feeder (Tray 4) Memory RAM memory cards: 128 MB, 256 MB, or 512 MB (up to a total of 1 GB) Internal Hard Drive The internal hard drive provides additional printer features: ■ Secure, proof, personal, and saved print jobs Font storage ■...

  • Page 11: Control Panel

    Prompts you to load paper, order and replace supplies, and clear jams. ■ Enables you to access tools and information pages to help resolve problems. ■ Enables you to change printer and network settings. Phaser® 8500/8550 Color Printer Printing, Ready to Print), printer...

  • Page 12: Control Panel Layout

    Scrolls upward through the menus. Down Arrow button Scrolls downward through the menus. OK button Accepts the setting selected. Help (?) button Displays a help message with information about the printer, such as printer status, error messages, and maintenance information. Control Panel 8500-048...

  • Page 13: Sample Pages

    Information Pages Your printer comes with a set of information pages to help you obtain the best results from your printer. Access these pages from the control panel. Print the Menu Map to see where these information pages are located in the control panel menu structure.
  • Page 14 On the control panel, select Information, and then press the OK button. Sample Pages, and then press the OK button. Select Select either CMYK Sampler Pages OK button to print. See also: Advanced Features Guide at www. xerox.com/office/8500_8550support Phaser® 8500/8550 Color Printer RGB Sampler Pages, and then press the Control Panel...

  • Page 15: More Information

    This section includes: ■ Resources on page 1-10 ■ Xerox Support Centre on page 1-11 Obtain information regarding your printer and its capabilities from the following sources. Resources Information Setup Guide* Quick Reference Guide* User Guide (PDF) Advanced Features Guide (PDF)

  • Page 16: Xerox Support Centre

    Xerox Support Centre The Xerox Support Centre is a utility that is installed during printer driver installation. It appears on the desktop for Windows systems and is placed in the Utilities folder for Mac systems. It provides a central location for accessing the following information: ■...

  • Page 17: Network Basics

    Installing the Printer Drivers on page 2-9 ■ ■ infoSMART Knowledge Base Networking Documents (English Only) This chapter provides basic information about setting up and connecting to your printer. See also: Advanced Features Guide at www.xerox.com/office/8500_8550support Phaser® 8500/8550 Color Printer...

  • Page 18: Overview Of Network Setup And Configuration

    Windows operating systems: Run the Installer on the Software and Documentation CD-ROM to automatically set the printer’s IP address if the printer is connected to an established TCP/IP network. You can also manually set the printer’s IP address on the control panel.

  • Page 19: Setting Up The Network

    If you are connecting to one or more computers with a hub, connect the computer to the hub with one cable, and then connect the printer to the hub with the second cable. Connect to any port on the hub except the uplink port.

  • Page 20: Connecting Via Usb

    USB Connection A USB connection requires a standard A/B USB cable. This cable is not included with your printer and must be purchased separately. Verify that you are using the correct USB cable for your connection. Connect one end of the USB cable to the printer and turn it on.

  • Page 21: Configuring The Network Address

    If your computer is on a large network, contact your network administrator for the appropriate TCP/IP addresses and additional configuration information. If you are creating your own small Local Area Network or connecting the printer directly to your computer using Ethernet, follow the procedure for automatically setting the printer’s Internet Protocol (IP) address.

  • Page 22: Dynamic Methods Of Setting The Printer's Ip Address

    Dynamic Methods of Setting the Printer’s IP Address Set the printer’s IP address using any of the following methods. DHCP is enabled by default on all Phaser printers. ■ DHCP ■ CentreWare IS ■ AutoIP Information Required for Manual IP Addressing...
  • Page 23 ■ DDNS: Set to ON. Release Host Name: Set to NO. ■ ■ DDNS/WINS Name: Use the default name provided by Xerox or enter another name. ■ Primary WINS Server (optional) ■ Secondary WINS Server (optional) Click Save Changes when you are finished entering the settings.

  • Page 24: Manually Setting The Printer's Ip Address

    If you are on a network without a DNS server, or in an environment where the network administrator assigns printer IP addresses, you can use this method to manually set the IP address. Manually setting the IP address overrides DHCP and AutoIP. Alternatively, if you are in a small office with a single PC and use a dialup modem connection, you can manually set the IP address.

  • Page 25: Installing The Printer Drivers

    Macintosh OS X Version 10.2 and Higher Available Drivers To access special printing options, use a Xerox printer driver. Xerox provides drivers for a variety of page description languages and operating systems. The following printer drivers are available: Printer Driver...

  • Page 26: Windows 98 Se Or Later And Windows 2000 Or Later

    A USB-connected printer does not display in the Chooser. To create a desktop USB printer: Insert the Software and Documentation CD-ROM into the CD-ROM drive. Use the Desktop Printer Utility to create a desktop USB printer. The utility is located in the PhaserTools folder that is created during the software installation.

  • Page 27: Macintosh Os X Version 10.2 And Higher

    Click the Add icon in the Printer List window, and then select Rendezvous from the drop- down menu. Select the printer in the window. Select Xerox from the list of manufacturers in the lower drop-down menu. Select the appropriate printer model from the list of available devices. Click the Add button.

  • Page 28: Infosmart Knowledge Base Networking Documents (English Only)

    Installing the Printer Driver in Windows XP When Using a USB Connection R1021022563 Installing the Printer for a USB Connection in Mac OS 9 R1021022417 Installing the Printer for a USB Connection in Mac OS X 10.3.1 (and later) Phaser® 8500/8550 Color Printer to view these documents. 2-12...

  • Page 29: Printing Basics

    3-8 Selecting Printing Options on page 3-20 ■ ■ Printing on Both Sides of the Paper ■ Printing on Specialty Media on page 3-28 See also: Using paper trays video tutorials at Phaser® 8500/8550 Color Printer on page 3-24 www.xerox.com/office/8500_8550support...

  • Page 30: Overview Of Basic Steps

    From the software application, access the Print dialog box, and then select printing options in the printer driver. Send the job to the printer from the software application’s Print dialog box. See also: Loading Paper on page 3-8...

  • Page 31: Supported Paper And Media

    Your printer is designed to be used with a variety of paper types. Follow the guidelines in this section to ensure the best print quality and to avoid jams. For best results, use Xerox printing media specified for your Phaser 8500/8550 printer. They are guaranteed to produce excellent results with your printer.

  • Page 32: Paper Usage Guidelines

    3-52 Paper That Can Damage Your Printer Your printer is designed to use a variety of media types for print jobs. However, some media can cause poor output quality, increased paper jams, or damage to your printer. Unacceptable media includes: ■...

  • Page 33: Paper Storage Guidelines

    Avoid having food or drinks in the area where paper is stored or handled. ■ Do not open sealed packages of paper until you are ready to load them into the printer. Leave paper in the original packaging. For most commercial cut-size grades, the ream wrapper contains an inner lining that protects the paper from moisture loss or gain.
  • Page 34 110 x 220 mm 162 x 229 mm Choukei 3 Gou 120 x 235 mm Choukei 4 Gou 90 x 205 mm Phaser® 8500/8550 Color Printer Supported Paper and Media 8500-008 Custom Sizes Width: 76–216 mm (3.0–8.5 in.) Height: 127–356 mm (5.0–14.0 in.)
  • Page 35 Letter US Folio Legal B5 JIS ISO B5 #10 Commercial C5 (side flap only) Phaser® 8500/8550 Color Printer Supported Paper and Media 8500-005 5.5 x 8.5 in. Margins 5 mm on all sides 7.25 x 10.5 in. 8.5 x 11.0 in.

  • Page 36: Loading Paper

    Supported Paper Sizes and Weights for Tray 1 Printing on Specialty Media on page 3-28 Advanced Features Guide at www.xerox.com/office/8500_8550support Note: If you change the paper in Tray 1, select the correct paper type and size on the control panel.
  • Page 37 To load paper, envelopes, or other media in Tray 1: Pull down and out on the handle to open Tray 1. Open the tray extension. Phaser® 8500/8550 Color Printer Loading Paper 8500-006 8500-007...
  • Page 38 Fan the paper to release sheets that may be stuck together. Insert paper, transparencies, envelopes, or specialty media into the tray. Single-sided printing: Insert the side to be printed facedown with the top of the page ■ entering the printer first. Phaser® 8500/8550 Color Printer 8500-090 8500-009...
  • Page 39 2-sided printing: Insert side one faceup with the bottom of the page entering the ■ printer first. Side-flap envelopes: Insert the envelopes with the flap side up and the flap toward the ■ left side of the tray. Phaser® 8500/8550 Color Printer 8500-106 8500-010 3-11 Loading Paper...
  • Page 40 End-flap envelopes: Fold down the flaps before placing them in the tray. Insert the ■ envelopes with the flap side up and the flap entering the printer first. ■ Pre-punched paper: Insert the side to be printed facedown with the holes toward the right side of the tray.
  • Page 41 OK button. Select the paper size, and then press the OK button. Select the paper type, and then press the OK button. See also: Printing on Specialty Media on page 3-28 Phaser® 8500/8550 Color Printer 8500-126 3-13 Loading Paper...

  • Page 42: Loading Paper In Tray 2, 3, Or 4

    Supported Paper Sizes and Weights for Trays 2, 3, or 4 Printing on Specialty Media on page 3-28 Advanced Features Guide at www.xerox.com/office/8500_8550support The media capacity for Tray 2, 3, or 4 is: 525 sheets of plain paper (20 lb. Bond) ■...
  • Page 43 To load paper, envelopes, or other media in Tray 2, 3, or 4: Remove the tray from the printer. Fan the paper to release sheets that may be stuck together. Phaser® 8500/8550 Color Printer 8500-002 3-15 Loading Paper...
  • Page 44 Single-sided printing: Insert the side to be printed faceup with the top of the page ■ toward the front of the tray. ■ 2-sided printing: Insert side one facedown with the top of the page toward the back of the tray. Phaser® 8500/8550 Color Printer 8500-092 8500-093 3-16 Loading Paper...
  • Page 45 When using pre-punched paper, adjust the print margins to accommodate the holes. Printing over the holes may cause ink to transfer onto subsequent pages. A minimum margin of 19 mm (0.75 in.) is recommended. Phaser® 8500/8550 Color Printer Loading Paper 8500-109...
  • Page 46 When properly positioned, the guides click into place. Note: When the paper guides are adjusted correctly, there may be a small space between the paper and the guides. Phaser® 8500/8550 Color Printer 8500-107 8500-108 3-18 Loading Paper...
  • Page 47 Insert the tray into the tray slot and push it completely into the printer. On the control panel: Select Paper Tray Setup, and then press the OK button. Select either Tray 2 Paper then press the OK button. Select the appropriate paper type, and then press the OK button.

  • Page 48: Selecting Printing Options

    Selecting Printing Preferences (Windows) Printer preferences control all of your print jobs, unless you override them specifically for a job. For example, if you want to use automatic 2-sided printing for most jobs, set this option in printer settings.
  • Page 49 Paper/Quality tab Output Options tab TekColor tab Windows 98 SE Setup tab or Windows Me Output Options tab TekColor tab Phaser® 8500/8550 Color Printer Selecting Printing Options Printing Options Orientation ■ Print on Both Sides ■ Pages per sheet ■...

  • Page 50: Selecting Options For An Individual Job (Macintosh)

    In Macintosh OS X, click Save Preset on the Print menu screen to save the current printer settings. You can create multiple presets and save each with its own distinctive name and printer settings. To print jobs using specific printer settings, click the applicable saved preset in the Presets list.
  • Page 51 Macintosh PostScript Driver Settings (Continued) Operating System Driver Drop-Down Title Mac OS 9.x General Color Matching Cover Page Layout Print Quality Job Type Advanced Options Phaser® 8500/8550 Color Printer Selecting Printing Options Printing Options Copies ■ Pages ■ Paper source ■ Print color ■...

  • Page 52: Printing On Both Sides Of The Paper

    1-4 Binding Edge Options When you use the printer driver to select 2-sided printing, also select the binding edge, which determines how the pages turn. The actual outcome depends on the orientation (portrait or landscape) of images on the page, as displayed in the following illustrations.
  • Page 53 Insert paper in the tray. ■ Tray 1: Insert side one faceup with the bottom of the page entering the printer first. ■ Tray 2, 3, or 4: Insert side one facedown with the top of the page toward the back of the tray.

  • Page 54: Manual 2-Sided Printing

    You can manually print on both sides of the paper when you are using paper types that are either too small or too heavy for automatic 2-sided printing. The Phaser 8500N printer does not have automatic 2-sided printing. Manual 2-sided printing is available with this printer.
  • Page 55 2nd Side Select , and then press the OK button. he printer driver, select 2nd Side as the paper type or the appropriate tray as the paper source. Phaser® 8500/8550 Color Printer Printing on Both Sides of the Paper Tray 2, 3, or 4...

  • Page 56: Printing On Specialty Media

    Caution: Damage caused by using unsupported paper, transparencies, and other specialty media is not covered by the Xerox warranty, service agreement, or Total Satisfaction Guarantee. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside these areas; please contact your local representative for details.

  • Page 57: Printing Transparencies

    Printing Transparencies from Tray 1 To print transparencies: Pull down and out on the handle to open Tray 1. Open the tray extension. Phaser® 8500/8550 Color Printer Printing on Specialty Media 8500-006 8500-007 3-29...
  • Page 58 Select the appropriate size, and then press the OK button. Select Transparency, and then press the OK button. In the printer driver, select either Transparency as the paper type or Tray 1 as the paper source. Printing Transparencies from Trays 2, 3, or 4 To print transparencies: Remove the tray from the printer.
  • Page 59 Printing on Specialty Media Insert transparencies into the tray. 8500-102 Note: Do not load transparencies above the paper fill line inside the tray. 8500-103 Phaser® 8500/8550 Color Printer 3-31...
  • Page 60 When properly positioned, the guides click into place. Note: When the paper guides are adjusted correctly, there may be a small space between the transparencies and the guides. Phaser® 8500/8550 Color Printer Printing on Specialty Media 8500-114 8500-115 3-32...
  • Page 61 Insert the tray into the tray slot, and then push it completely into the printer. On the control panel: Select Paper Tray Setup, and then press the OK button. Select either Tray 2 Paper then press the OK button. Select Transparency, and then press the OK button.

  • Page 62: Printing Envelopes

    Caution: Never use envelopes with windows or metal clasps; they can damage the printer. Damage caused by using unsupported envelopes is not covered under the Xerox warranty, service agreement, or Total Satisfaction Guarantee. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside these areas, please contact your local representative for details.
  • Page 63 Printing Envelopes from Tray 1 To print envelopes: Pull down and out on the handle to open Tray 1. Open the tray extension. Phaser® 8500/8550 Color Printer Printing on Specialty Media 8500-006 8500-007 3-35...
  • Page 64 Select the appropriate envelope size or select OK button. Select Envelope, and then press the OK button. In the printer driver, select either Envelope as the paper type or Tray 1 as the paper source. Phaser® 8500/8550 Color Printer Printing on Specialty Media...
  • Page 65 Printing Envelopes from Tray 2, 3, or 4 To print envelopes: Remove the tray from the printer. Insert a maximum of 40 envelopes into the tray, flap side down with the flap toward the left side of the tray. Phaser® 8500/8550 Color Printer...
  • Page 66 When properly positioned, the guides click into place. Note: When the paper guides are adjusted correctly, there may be a small space between the envelopes and the guides. Phaser® 8500/8550 Color Printer Printing on Specialty Media 8500-116 8500-117 3-38...
  • Page 67 OK button. Select Envelope and then press the OK button. In the printer driver, select either Envelope as the paper type or the appropriate tray as the paper source. Phaser® 8500/8550 Color Printer Printing on Specialty Media...

  • Page 68: Printing Labels

    Print only on one side of the sheet of labels. ■ Do not use any sheet where labels are missing; it may damage the printer. ■ Store unused labels flat in their original packaging. Leave the sheets of labels inside the original packaging until ready to use.
  • Page 69 Printing Labels from Tray 1 To print labels: Pull down and out on the handle to open Tray 1. Open the tray extension. Phaser® 8500/8550 Color Printer Printing on Specialty Media 8500-006 8500-007 3-41...
  • Page 70 Select the appropriate paper size, and then press the OK button. Select Labels, and then press the OK button. In the printer driver, select either Labels as the paper type or Tray 1 as the paper source. Phaser® 8500/8550 Color Printer...
  • Page 71 Printing Labels from Trays 2, 3, or 4 To print labels: Remove the tray from the printer. Insert a maximum of 400 sheets of labels into the tray with the side to be printed faceup and the top of the page toward the front of the tray.
  • Page 72 When properly positioned, the guides click into place. Note: When the paper guides are adjusted correctly, there may be a small space between the labels and the guides. Phaser® 8500/8550 Color Printer Printing on Specialty Media 8500-119 8500-118 3-44...
  • Page 73 Tray 2 Paper then press the OK button. Select Labels, and then press the OK button. In the printer driver, select either Labels as the paper type or the appropriate tray as the paper source. Phaser® 8500/8550 Color Printer Printing on Specialty Media...

  • Page 74: Printing Glossy Paper

    Reinsert unused glossy paper in the original wrapper and seal. ■ Rotate stock frequently. Long periods of storage in extreme conditions can cause glossy paper to curl and jam the printer. Phaser® 8500/8550 Color Printer Printing on Specialty Media 3-46...
  • Page 75 Printing Glossy Paper from Tray 1 To print glossy paper: Pull down and out on the handle to open Tray 1. Open the tray extension. Phaser® 8500/8550 Color Printer Printing on Specialty Media 8500-006 8500-007 3-47...
  • Page 76 Select the appropriate paper size, and then press the OK button. Select Special, and then press the OK button. In the printer driver, select either Special as the paper type or Tray 1 as the paper source. Phaser® 8500/8550 Color Printer...
  • Page 77 Printing Glossy Paper from Tray 2, 3, or 4 To print glossy paper: Remove the tray from the printer. Insert a maximum of 400 sheets of glossy paper into the tray. Phaser® 8500/8550 Color Printer Printing on Specialty Media 8500-002...
  • Page 78 When properly positioned, the guides click into place. Note: When the paper guides are adjusted correctly, there may be a small space between the paper and the guides. Phaser® 8500/8550 Color Printer Printing on Specialty Media 8500-107 8500-108 3-50...
  • Page 79 Tray 2 Paper then press the OK button. Select Special, and then press the OK button. In the printer driver, select either Special as the paper type or the appropriate tray as the paper source. Phaser® 8500/8550 Color Printer Printing on Specialty Media...

  • Page 80: Printing Custom Size Paper

    (16–40 lb. Bond) (22–80 lb. Cover) Margins: 5 mm on all sides See also: Supported Paper Sizes and Weights for Tray 1 Phaser® 8500/8550 Color Printer Printing on Specialty Media 2-Sided Printing 140–216 mm (5.5–8.5 in.) 210–356 mm (8.3–14.0 in.) 60–120 g/m...
  • Page 81 Printing Custom Size Paper from Tray 1 To print custom size paper: Pull down and out on the handle to open Tray 1. Open the tray extension. Phaser® 8500/8550 Color Printer Printing on Specialty Media 8500-006 8500-007 3-53...
  • Page 82 Insert custom size paper into the tray: Single-sided printing: Insert the side to be printed facedown with the top of the page ■ entering the printer first. ■ 2-sided printing: Insert side one faceup with the bottom of the page entering the printer first.
  • Page 83 New Custom Size, and then press the OK button. Select Select the appropriate paper type, and then press the OK button. In the printer driver, select Tray 1 as the paper source. Phaser® 8500/8550 Color Printer Printing on Specialty Media 3-55...

  • Page 84: Print Quality

    Print Quality This chapter includes: Controlling the Quality of Your Prints ■ ■ Solving Print-Quality Problems Phaser® 8500/8550 Color Printer on page 4-2 on page 4-5...

  • Page 85: Controlling The Quality Of Your Prints

    The print-quality mode and TekColor correction directly control the quality of your prints. The print-quality mode and paper type directly control the print speed. You can change these settings in the printer driver or on the control panel. Note: Driver settings override the control panel settings.

  • Page 86: Adjusting Color

    Matches Specifications for Newsprint Advertising Production. Applies no color correction. Use with other color management tools, such as ICC (International Color Consortium) profiles, ColorSync, or the PANTONE Color Chart for your printer. Converts all colors to shades of gray. ®...
  • Page 87 See also: www.xerox.com/office/8500_8550infoSMART ICC profiles To select the color correction in a supported driver: Operating System Steps Windows 98 SE, Select the TekColor tab. Windows Me, Select the desired color correction. Some of the color corrections are Windows 2000, grouped under Office Color or Press Match.

  • Page 88: Solving Print-Quality Problems

    To prevent smudges or smears from appearing on the page: Verify that the paper you are using is the correct type for the printer and is properly loaded in the tray. For information on supported paper types and weights, print the Paper Tips page: On the control panel, select Information, and then press the OK button.

  • Page 89: Random Light Stripes

    If the problem continues: Open the door on the right side of the printer and remove the maintenance kit. Wipe the plastic wiper blade with a lint-free cloth. Replace the maintenance kit and close the door. Note: Smudges or smears may appear if you print on side two of pre-printed paper, but do not select 2nd Side as the paper type.

  • Page 90: Predominate Light Stripes

    If the problem continues, select malfunctioning jet causing the light stripe. The printer has been designed to compensate Print Quality Problems for a malfunctioning jet. See information. To select Jet Substitution Mode: On the control panel, select Troubleshooting, and then press the OK button.

  • Page 91: Transparency Images Are Too Light Or Too Dark

    Page, and then press the OK button. Colors Are Wrong Problem The color produced by the printer is wrong or differs from the color that it must match. Solution For information about color matching, go to www.xerox.com/office/8500_8550infoSMART. Phaser® 8500/8550 Color Printer...

  • Page 92: Maintenance

    This chapter includes: Maintenance and Cleaning on page 5-2 ■ ■ Ordering Supplies on page 5-14 ■ Moving and Repacking the Printer See also: Maintenance video tutorials at Replacing supplies video tutorials at Phaser® 8500/8550 Color Printer on page 5-16 www.xerox.com/office/8500_8550support www.xerox.com/office/8500_8550support...

  • Page 93: Maintenance And Cleaning

    Adding Ink You can load ink any time the printer is idle, or when the control panel displays the Ink out message. To load ink: Remove paper from the output tray.
  • Page 94 Remove the ink stick from its packaging. Place the ink stick into the opening of the appropriate ink-loading bin. Do not force the ink stick into the ink-loading bin. Each ink stick is uniquely shaped to fit into the correct ink-loading bin. Phaser® 8500/8550 Color Printer Maintenance and Cleaning 8500-019...
  • Page 95 To order ink, contact your local reseller or go to www.xerox.com/office/8500_8550supplies. Caution: Use of ink other than Genuine Xerox Solid Ink 8500/8550 may affect print quality and printer reliability. It is the only ink designed and manufactured under strict quality controls by Xerox for specific use with this printer.
  • Page 96 Warning: The waste tray may be hot; handle it carefully. Note: The waste tray may be locked if the printer is in a warm-up cycle or if the ink is cooling following the Eliminate Light Stripes locked, close the door and wait 15 minutes before repeating Steps 1 and 2.
  • Page 97 Insert the waste tray into the printer and push it completely into the waste tray slot. Close the side door. Caution: Do not attempt to reuse the waste ink in the printer; it can damage the printer. This damage is not covered under the printer warranty. Phaser® 8500/8550 Color Printer...
  • Page 98 To replace the maintenance kit: Open the door on the right side of the printer. Warning: The printer’s interior may be hot. Do not touch the hot surfaces! Remove the maintenance kit (labeled A) from the maintenance kit slot. Phaser® 8500/8550 Color Printer...
  • Page 99 Insert the replacement maintenance kit and push it completely into the maintenance kit slot. Follow the illustrated instructions included with the maintenance kit for full installation and disposal information. Close the door. Phaser® 8500/8550 Color Printer Maintenance and Cleaning 8500-038...

  • Page 100: Cleaning The Paper Release Blade

    Cleaning the Paper Release Blade To clean the paper release blade: Open the exit cover. Lift the lower paper guide toward the front of the printer. Phaser® 8500/8550 Color Printer Maintenance and Cleaning 8500-096 8500-121...
  • Page 101 Wipe the plastic paper release blade on the lower paper guide with a pre-soaked alcohol cloth (using 90 percent isopropyl alcohol). Lower the paper guide to its original position. Close the exit cover. Phaser® 8500/8550 Color Printer Maintenance and Cleaning 8500-084 8500-080...

  • Page 102: Cleaning The Maintenance Kit Wiper Blade

    Cleaning the Maintenance Kit Wiper Blade To clean the maintenance kit wiper blade: Open the door on the right side of the printer. Remove the maintenance kit (labeled A) from the maintenance kit slot. Use a lint-free cloth to clean the top and upper edges of the flexible plastic wiper blade located next to the roller.
  • Page 103 Insert the maintenance kit and push it completely into the maintenance kit slot. Close the door. Phaser® 8500/8550 Color Printer Maintenance and Cleaning 8500-033 8500-038 5-12...

  • Page 104: Cleaning The Outside Of The Printer

    Maintenance and Cleaning Cleaning the Outside of the Printer To remove stains, clean the outside of the printer using a soft, damp, cloth moistened with a mild neutral detergent. Do not spray detergent directly onto the printer. Warning: To prevent electric shock, turn the printer off and unplug the power cord from the electrical outlet before cleaning the printer.

  • Page 105: Ordering Supplies

    Certain consumables and routine maintenance items need to be ordered occasionally. Each item includes installation instructions in the package. Consumables The only consumable for the Phaser 8500/8550 printer is Genuine Xerox Solid Ink 8500/8550 (Cyan, Magenta, Yellow, and Black). Caution: Use of ink other than Genuine Xerox Solid Ink 8500/8550 may affect print quality and printer reliability.

  • Page 106: When To Order Supplies

    It is important to order these supplies when the messages first appear to avoid interruptions to your printing. The control panel displays an error message when the supply must be replaced. To order supplies, contact your local reseller or go to the Xerox Supplies website at www.xerox.com/office/8500_8550supplies. Caution: Use of non-Xerox supplies is not recommended.

  • Page 107: Moving And Repacking The Printer

    Moving the Printer Within the Office Preparing the Printer for Shipment ■ Caution: Parts of the printer are hot. To avoid personal injury or damage to the printer, allow the ink to solidify. Run the Shut Down for Moving Printer to cool the printer quickly.
  • Page 108 If you receive a Power Down Error-Head not Parked panel, the printer is not ready to be moved. If the printhead is not locked, the printer can be damaged during shipment. Verify that the flag in the exit tray is in the raised position. When the flag is raised, the printhead is locked.

  • Page 109: Preparing The Printer For Shipment

    Pack the printer. See Packing the Printer Repack the printer using the original packing material and boxes or a Xerox repackaging kit. Additional instructions for repacking the printer are provided in the repackaging kit. If you do not have all the original packaging, or are unable to repackage the printer, contact your local Xerox service representative.
  • Page 110 Removing the Maintenance Kit and Waste Tray Before turning off the printer, remove the maintenance kit and waste tray: Open the door on the right side of the printer. Remove the maintenance kit (labeled A) and place it in a plastic bag for storage.
  • Page 111 The waste tray may be hot; handle it carefully. Empty the waste, and then place the tray in a plastic bag for storage. Caution: Shipping the printer with the maintenance kit and waste tray installed can damage the printer. Close the printer’s door and covers.
  • Page 112 Turning Off the Printer To turn off the printer: Press the power switch located under the interface cover on the right side of the printer to turn it off. Within 10 seconds after turning off the printer, select on the control panel.
  • Page 113 Use the hand holds on each side of the printer to lift it. Move the printer separately from the 525-Sheet Feeder. Use the original packing material and box, or a Xerox repackaging kit, to repack the printer. Do not ship the maintenance kit or waste tray with the printer.

  • Page 114: Troubleshooting

    Troubleshooting This chapter includes: Clearing Paper Jams on page 6-2 ■ ■ Getting Help on page 6-18 See also: Troubleshooting video tutorials at Print Quality on page 4-1 Phaser® 8500/8550 Color Printer www.xerox.com/office/8500_8550support...

  • Page 115: Clearing Paper Jams

    Jam at the Exit To clear a jam at the exit: Open the exit cover. Pull the jammed paper slowly out of the printer. Confirm that any torn pieces of paper are removed. Phaser® 8500/8550 Color Printer Clearing Paper Jams...
  • Page 116 If you did not find paper in Step 2, lift the paper guides. Remove any jammed paper. Close the exit cover. Phaser® 8500/8550 Color Printer 8500-042 8500-065 8500-018 Clearing Paper Jams...
  • Page 117 If you did not find paper in the previous steps, follow these steps: Pull up the latch on the front of the printer to open the front cover. Pull the jammed paper slowly out of the printer. Confirm that any torn pieces of paper are removed.
  • Page 118 Clearing Paper Jams Close the front cover. 8500-014 Phaser® 8500/8550 Color Printer...
  • Page 119 If you did not find jammed paper in the previous steps, follow these steps: Pull all the trays completely out of the printer. Remove any jammed paper from inside the tray slot. Confirm that any torn pieces of paper are removed.
  • Page 120 Clearing Paper Jams Replace all trays and push each one completely into the printer. 8500-005 Phaser® 8500/8550 Color Printer...

  • Page 121: Jam At The

    To clear a jam at the front cover: Pull up the latch on the front of the printer to open the front cover. Pull the jammed paper slowly out of the printer. Confirm that any torn pieces of paper are removed.
  • Page 122 Close the front cover. If you did not find paper in the previous steps, follow these steps: Open the exit cover. Phaser® 8500/8550 Color Printer Clearing Paper Jams 8500-014 8500-016...
  • Page 123 Pull the jammed paper slowly out of the printer. Confirm that any torn pieces of paper are removed. Lift the paper guides. Remove jammed paper. Phaser® 8500/8550 Color Printer Clearing Paper Jams 8500-017 8500-042 8500-065 6-10...
  • Page 124 Close the exit cover. If you did not find jammed paper in the previous steps, follow these steps: Pull all the trays completely out of the printer. Phaser® 8500/8550 Color Printer Clearing Paper Jams 8500-018 8500-028 6-11...
  • Page 125 Remove any jammed paper from inside the tray slot. Confirm that any torn pieces of paper are removed. Replace all trays and push each one completely into the printer. Note: Use only the approved paper type, weight, and size for this tray. Print custom size paper from Tray 1 only.

  • Page 126: Jam At The Trays

    Jam at the Trays To clear a jam from the tray specified on the control panel: Pull the tray specified on the control panel completely out of the printer. Remove the top sheet from the tray. Phaser® 8500/8550 Color Printer...
  • Page 127 When properly positioned, the guides click into place. Note: When the paper guides are correctly adjusted, there may be a small space between the paper and the guides. Phaser® 8500/8550 Color Printer Clearing Paper Jams 8500-107 8500-108 6-14...
  • Page 128 Remove jammed paper inside the tray slot. Confirm that any torn pieces of paper are removed. Insert the tray into the tray slot and push it completely into the printer. Phaser® 8500/8550 Color Printer Clearing Paper Jams 8500-024 8500-005 6-15...
  • Page 129 If you did not find jammed paper in the previous steps, follow these steps: Pull up the latch on the front of the printer to open the front cover. Pull the jammed paper slowly out of the printer. Confirm that any torn pieces of paper are removed.
  • Page 130 Clearing Paper Jams Close the front cover. 8500-014 Note: Use only the approved paper type, weight, and size for this tray. Print custom size paper from Tray 1 only. Phaser® 8500/8550 Color Printer 6-17...

  • Page 131: Getting Help

    6-19 PhaserSMART Technical Support ■ ■ Web Links on page 6-20 Xerox provides several automatic diagnostic tools to help you produce and maintain print quality. See also: Xerox Support Centre on page 1-11 Control Panel Messages The control panel provides you with information and troubleshooting help. When an error or warning condition occurs, the control panel displays a message informing you of the problem.

  • Page 132: Printingscout Alerts

    PrintingScout Alerts PrintingScout is a tool that is installed with your Xerox printer driver. It automatically checks the printer status when you send a print job. If the printer is unable to print your job, PrintingScout automatically displays an alert on your computer screen to let you know that the printer needs attention.

  • Page 133: Web Links

    Xerox provides several websites that offer additional help on your Phaser 8500/8550 printer. A set of Xerox links is installed in your web browser’s Favorites folder when you install the Xerox printer drivers on your computer. The Troubleshooting tab in your Windows printer driver also includes useful links.

  • Page 134: User Safety

    If you do not know if an outlet is grounded, ask an electrician to check the outlet. ■ Do not use a ground adapter plug to connect the printer to an electrical outlet that does not have a ground connection terminal. ■...
  • Page 135 The power cord is attached to the printer as a plug-in device at the back of the printer. If it is necessary to disconnect all electrical power from the printer, disconnect the power cord from the electrical outlet. Warning: Do not remove the covers or guards that are fastened with screws unless you are installing optional equipment and are specifically instructed to do so.
  • Page 136 Printer Location Place the printer in a dust-free area within a temperature range of 50° F to 90° F (10° C to ■ 32° C) and a relative humidity range of 10 percent to 80 percent. ■ Place the printer in an area where there is adequate space for ventilation, operation, and servicing.
  • Page 137 Shut Down for Moving Printer ■ ■ Always allow the printer to cool before it is moved to avoid ink spills that can damage the printer. Warning: Parts of the printer may be hot. To avid personal injury or damage to the printer, allow 30 minutes for it to cool down before moving or packing the printer.
  • Page 138 Never move the printer if you receive a ■ on the control panel. The printer is not ready to be moved. If the printhead is not locked, the printer can be damaged during shipment. ■ Verify that the printhead is locked. When the green flag in the exit tray is in the raised position, the printhead is locked.
  • Page 139 Use caution (or draws attention to a particular component). See the manual(s) for information. Avoid pinching fingers in the printer. Use caution to avoid personal injury. Hot surface on or in the printer. Use caution to avoid personal injury. Do not touch. Phaser® 8500/8550 Color Printer...
  • Page 140 3-24 manual, 3-26 selecting, 3-25 adding ink, 5-2 adjusting color, 4-3 AutoIP manually setting the printer’s IP address, setting the printer’s IP address dynamically, 2-6 automatic TekColor correction, 4-3 automatically setting the printer’s IP address, available printer drivers, 2-9...
  • Page 141 PCL, 2-9 PostScript, 2-9 UNIX, 2-9 Windows 2000 or later, 2-10 Windows 98 SE or later, 2-10 Xerox Support Centre, 1-11 Dynamic Domain Name Service (DDNS), dynamically setting the printer’s IP address, electrical safety, A-1 emptying the waste tray, 5-4...
  • Page 142 Local Area Network (LAN), 2-5 Macintosh PostScript driver settings, 3-22 selecting printing options for an individual job Macintosh, 3-22 Xerox Support Centre, 1-11 Macintosh OS 9.x printer drivers, 2-10 Macintosh OS X, version 10.2 and higher printer drivers, 2-11 maintenance and cleaning, 5-2...
  • Page 143 2-9 Output Options tab, 3-20 page description languages, 2-9 Paper/Quality tab, 3-20 PCL, 2-9 PostScript, 2-9 TekColor tab, 3-20 UNIX, 2-9 Windows 2000 or later, 2-10 Windows 98 SE or later, 2-10 Xerox Support Centre, 1-11 Index-4 Index...
  • Page 144 Windows, 3-20 printing preferences, 3-20 setting the printer’s IP address automatically Windows only, 2-5 the printer’s IP address dynamically, 2-6 the printer’s IP address manually, 2-8 setting up the network, 2-2, 2-3 smudges or smears, 4-5 solving print-quality problems, 4-5...
  • Page 145 2-10 install printer drivers for Windows 98 SE or later, 2-10 printing options, 3-21 selecting printing options for an individual job, 3-20 Xerox Support Centre, 1-11 Windows PostScript driver, 2-9 wiper blade cleaning, 5-11 Xerox Support Centre, 1-11 Index-6...

This manual is also suitable for:

8500dn - phaser color solid ink printer8550dx - phaser color solid ink printerPhaser 8500Phaser 8550

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