Operation System And Application Problems; Macintosh Printing Problems; Windows Printing Problems - Xerox Phaser 7700 Service Manual

Operation System and Application Problems

Macintosh printing problems

Image never prints
Printer acts as if it is receiving data, but nothing comes out of printer or it goes
back to "Ready" mode without printing image.
1. Power cycle the printer and print again.
2. Make sure that the correct Phaser 7700 printer icon was selected in the
Chooser. Try printing the job again.
3. In the Chooser or the print dialog, switch background printing to off. Try
printing the job again.
4. Ensure that the printer can print by printing an internal front panel test print.
Image prints in black-and-white
1.
In the print driver dialog box, make sure the Color/Grayscale option has been
selected.
2.
Check the version
3.
Ensure the driver setting TekColor is not set to Monochrome mode.
Image is rotated 90 degrees
1. In the application's Page Setup, make sure that the image is selected to print in
portrait or landscape orientation to match the document. Also ensure the
selected paper size is correct.
2. Ensure that the printer can print by printing an internal front panel test print.

Windows printing problems

Image never prints
Printer acts as if it is receiving data, but nothing comes out of printer or the
printer goes back to "Ready" mode with out printing image.
1.
Try printing from the printer driver.
2. Try printing from another application.
3.
Try printing to another printer.
4. Try printing from another computer.
5.
Try printing an internal front panel test print.
3-96 Phaser 7700 Color Laser Printer