Operating System And Application Problems; Common Windows Problems; Common Macintosh Problems - Xerox Phaser 3250 Service Manual

General Troubleshooting

Operating System and Application Problems

Common Windows Problems

Common Macintosh Problems

4-12
Note
If print-quality problem exists, or your job did not print, refer to the User
Guide at www.xerox.com/office/3250support.
The following messages may appear under various conditions.
Condition
General Protection Fault
Exception OE
Spool32
Illegal Operation
Fail to print
A printer time-out error
occurred
The following messages may appear under various conditions.
Condition
The printer does not print PDF
file correctly. Some parts of
graphics, text, or illustrations
are missing.
The document has printed,
but the print job has not
disappeared from the spooler
in Mac OS 10.3.2.
Some letters are not
displayed normal during the
cover sheet printing.
Solutions
Close all other applications, reboot Windows, and try
printing again.
Wait until the printer finishes the print job. If the
message appears in Standby mode or after printing
has been completed, check the cable connection
and/or whether an error has occurred.
Possible Cause Solutions
Incompatibility between Print the PDF file as an
the PDF file and Acrobat image may solve this
products. problem.
Note: It will take longer
to print when printing a
PDF file as an image.
Update your Mac OS to
OS 10.3.3 or higher.
Mac OS cannot find the Alphanumeric
font during the cover characters, in the Billing
page printing. Info field, are only
allowed for printing on
the cover page. Other
characters will be broken
on the printout.
Phaser 3250 Laser Printer Service Manual
From the Acrobat
printing options, turn
On Print As Image.