What You Need When You Call The Service Department - DigiTech DigiGate-700 User Manual

DigiGate-700 for Windows
™

What You Need When You Call the Service Department

Before calling our Service Department, please have the following information available.
• • • • •
DigiGate-700 Serial Number
On the label of your software diskette(s), CD-ROM, or in the
"Version" selection of the "Utility" menu.
• • • • •
The DigiGate-700 Software Version
In the "Version" selection of the "Utility" menu.
• • • • •
The System Controller Chip Version
In the "Version" selection of the "Utility" menu.
• • • • •
The Manufacturer and Model of your PC
• • • • •
The Total Memory (RAM) on your PC
• • • • •
A Printout of your DigiGate-700 System Setup
Select the Report button on the Main Menu, then the Misc
Reports tab and the Setup Info button to print the report
• • • • •
Accounting/Mgt. Software Name & Version, if Linked
• • • • •
The System Controller Serial Port (Com1...Com4)
• • • • •
Any other Serial Devices attached to your PC
(I.e. Mouse; Modem; Serial Printer; and the Serial Ports where they
are attached.)
• • • • •
Exactly what you did before the error occured
_______________________________________________________________________________
_______________________________________________________________________________.
• • • • •
The entire error message you received
(a Print of the Screen if possible)
Additional Information for Remote Access or a Remote Site
• • • • •
The Headquarters and Remote Site modem's Manufacturer ______________, ______________.
• • • • •
Modem Model Numbers
• • • • •
Modem Baud Rates
• • • • •
Modem Initialization Strings
• • • • •
Telephone Numbers to access each of them
• • • • •
Remote Access Software
• • • • •
Remote Access Logon & Password
DigiGate-700
for Windows
™
- User's Guide
®
®
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