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What Is Needed to Run DigiGate-700™ for Windows
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If your computer is running under any Operating System other than Windows 95, 98, or NT; this program
will not operate correctly, if at all, and the Service Department cannot support the Software. You should ask for
the DOS version of the DigiGate-700 program.
Due to many site specific variables in setup and configuration, your DigiTech Value Added Reseller
may provide a quicker solution. Please contact the vendor where you purchased the product before contact-
ing Digitech International, Inc.
Our Service Department hours are from 8 A.M. to 6 P.M. Eastern time Monday through Friday. Calls
after hours or on weekends are taken by a Voice Mail system. Your call will be handled at the earliest
possible time during our regular hours.
If you call during normal hours and receive the voice mail message, all of our technicians are serving
other customers. Please leave your name, telephone number (including area code), the name of your site, the
location of your site (city, state), and a short message about the difficulty you are experiencing. Our
technicians will return your call as soon as possible. Calls are returned in the order they are received.
If your situation is not resolved on the first call, your Service Technician will issue an Incident
Number. When you call back on that same problem, please have the Incident Number that you were given
and the Technician's name available. If you hear the voice mail message, the Service Technician that handled
your call is on the phone with another customer, and you should leave a message. In your message, give your
name, telephone number and the Incident Number you were issued. This will insure that the correct
technician receives the call; and that your call will be handled on a priority basis.
The information needed by your Service Technician is listed on the following page (1-3). Having this
information available when you call will shorten the time needed to diagnose and correct your problem. It
will also reduce the time required for a technician to return a call because calls are being processed as
efficiently as possible.
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DigiTech™ Customer Support
Contacting The Service Department
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DigiGate-700
Introduction
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