Panasonic KX-TVS75 Subscriber's Manual
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Panasonic KX-TVS75 Subscriber's Manual

Panasonic KX-TVS75 Subscriber's Manual

Voice processing system
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See also: User Manual , Installation Manual
Voice Processing System
Subscriber's Guide
POWER
KX-TVS75
<KX-TVS75>
KX-TVS100 / KX-TVS200
Model No.
Thank you for purchasing a Panasonic Voice Processing System, Model KX-TVS75/100/200.
Please read this manual before installing, customizing, or operating the Voice Processing System.

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Summary of Contents for Panasonic KX-TVS75

  • Page 1 Voice Processing System Subscriber’s Guide POWER KX-TVS75 <KX-TVS75> KX-TVS100 / KX-TVS200 Model No. Thank you for purchasing a Panasonic Voice Processing System, Model KX-TVS75/100/200. Please read this manual before installing, customizing, or operating the Voice Processing System.
  • Page 3 Introduction The Panasonic Voice Processing System (VPS) is a powerful tool used to manage your voice communications and increase your productivity through the use of your voice mailbox. As a subscriber (the owner of a VPS mailbox), you can: • Send a message to one or more people inside or outside of your office.

  • Page 4: Getting Started

    Menu Diagram You will find a diagram in the left-hand Subscriber's corner of the first page of each procedure. Main Command Menu The diagrams illustrate the menu path for each procedure. The bold lines and black keys indicate the path that you should take Automated Attendant and the steps that must be performed.
  • Page 5 Basic Steps When using your mailbox for the first time, you must read "Chapter 1: Mailbox Setup" and perform the key set up procedures described. You must customize your mailbox before sending or receiving messages. Identify yourself as the owner of your mailbox by setting the following: •...

  • Page 6: Table Of Contents

    Table of Contents 1 Mailbox Setup 1.1 Logging into Your Mailbox ................... 8 1.2 Recording Personal Greetings ..................10 1.3 Setting, Changing and Clearing Your Password ............13 1.4 Recording Your Name ....................15 1.5 Service Access Commands..................17 2 Receiving Messages 2.1 Receiving Messages......................

  • Page 7: Mailbox Setup

    Section 1 Mailbox Setup This chapter describes the procedures for customizing your mailbox. Mailbox Setup...

  • Page 8: Logging Into Your Mailbox

    1.1 Logging into Your Mailbox 1.1 Logging into Your Mailbox Before you can access Subscriber Services, you must first open your mail box. Press the Intercom Button on the telephone keypad. Dial the extension number connected to the Voice Mail Service. The extension number is______.
  • Page 9 1.1 Logging into Your Mailbox Enter your password and Press [#] (if needed.) You will then hear the following Main Command Menu. You have _________new messages. To Receive a Message, Press [1]. To Deliver a Message, Press [2]. To Check the Mailbox Distribution, Press [3]. For Automated Attendant Status, Press [4].

  • Page 10: Recording Personal Greetings

    1.2 Recording Personal Greetings 1.2 Recording Personal Greetings After reaching your mailbox, caller will hear Subscriber's your personal greeting message(s). You can Main Command Menu record 3 kinds of personal greetings: No Answer Greeting, Busy Greeting, and After Hours Greeting. Mailbox Management The VPS plays the appropriate message for...
  • Page 11 1.2 Recording Personal Greetings (No Answer) (Busy) or (After Hours) Greeting is not recorded. Record greeting at the tone. To end recording, Press [1]. To pause and start recording, Press [2]. Record the greeting at the tone and Press [1]. To review, Press [1].
  • Page 12 1.2 Recording Personal Greetings Repeat Steps 5b and 5c. When [2] is selected, the VPS will not play the accepted message. To erase a greeting: Press [1], [2], or [3] from the previous menu. (No Answer) (Busy) or (After Hours) Greeting is: __________(message played).

  • Page 13: Setting, Changing And Clearing Your Password

    1.3 Setting, Changing and Clearing Your Password 1.3 Setting, Changing and Clearing Your Password The VPS provides the option of assigning a Subscriber's password to your mailbox to protect the Main Command Menu messages stored there from unauthorized access. A password should be no longer than 8 digits (using the keys 0-9).
  • Page 14 1.3 Setting, Changing and Clearing Your Password Password is (password stated). To change, Press [1]. To accept, Press [2]. Press [1] to change the password. Enter your password followed by the pound sign [#]. To skip setting the password, Press the pound sign [#]. Enter the new password and Press [#].

  • Page 15: Recording Your Name

    1.4 Recording Your Name 1.4 Recording Your Name This recording informs callers that they have Subscriber's reached the correct mailbox (for example, Main Command Menu when transferring a message to a subscriber, they will hear the subscriber's name). In addition, if a caller does not know the Mailbox Management mailbox number and specifies the mailbox...
  • Page 16 1.4 Recording Your Name Press [2] to accept the name. Press [3] to change an existing owner's name. Owner's name is (name stated). To change, Press [1]. To accept, Press [2]. To erase, Press [3]. Press [1] to change the name. Record owner's name at the tone.

  • Page 17: Service Access Commands

    1.5 Service Access Commands 1.5 Service Access Commands Before routinely using the VPS, you should familiarize yourself with the Service Access Commands shown in Appendix A. The most important ones are the following: #6 -Pressing this during system prompts activates Voice Mail Service. It prompts you for a mailbox number and then you can record a message.
  • Page 18 1.5 Service Access Commands Mailbox Setup...

  • Page 19: Receiving Messages

    Section 2 Receiving Messages This chapter explains how to access and manage received messages. Receiving Messages...

  • Page 20: Receiving Messages

    2.1 Receiving Messages 2.1 Receiving Messages The VPS plays both the new and saved Subscriber's messages that are in your mailbox along Main Command Menu with the date, time, and sender information pertaining to each message. Receive Message Go to Step 3 Log in the Main Command Menu.
  • Page 21 2.1 Receiving Messages Select the appropriate message option. Repeat Messages - Press [1] to listen to the current message again. Replaying the Previous Message - Press [1] twice while receiving a message to listen to the previous message. Playing the Next Message - Press [2] while receiving a message to listen to the next message.

  • Page 22: Replying To Messages

    2.2 Replying to Messages 2.2 Replying to Messages This feature allows you to reply to messages Subscriber's that have been sent by other subscribers Main Command Menu through their mailboxes. You can reply only to messages that Receive were transferred to you, or originated as Message "Delivering Messages to Other Subscribers."...
  • Page 23 2.2 Replying to Messages Recording accepted. To set deliver time or make this message private, Press [1]. To accept, Press [2]. Press [1] to set delivery time. To set delivery time, Press [1]. For immediate delivery, Press [2]. Press [1] to set delivery time (if desired). Enter the time followed by the pound sign.

  • Page 24: Message Transfer

    2.3 Message Transfer 2.3 Message Transfer This function allows you to transfer Subscriber's messages to other mailboxes. Main Command Menu If the message has been assigned as private, it cannot be transferred Receive to other mailboxes. Message Repeat Next Erase Replay Transfer Help Mailbox No.
  • Page 25 2.3 Message Transfer Mailbox (mailbox number stated). (Owner stated) To change, Press [1]. To accept, Press [2]. To repeat, Press [3]. Press [2] to accept the mailbox number entered. To transfer, Press [1]. To transfer with comment, Press [2]. To add a new mailbox number, Press [3]. To review the mailing list, Press [4].
  • Page 26 2.3 Message Transfer State your comment at the tone. To end recording, Press [1]. To pause and restart recording, Press [2]. When paused, the recording must be restated within 20 s or the VPS will stop recording automatically. Record a comment and Press [1]. To review, Press [1].

  • Page 27: Erasing Messages

    2.4 Erasing Messages 2.4 Erasing Messages You can erase messages during playback. Subscriber's Erased messages cannot be recovered. Main Command Menu The VPS will automatically erase messages after a specified number of Receive days. Message Your System Manager controls the number of days that messages will be maintained.

  • Page 28: Accessing Your Mailbox From An Outside Telephone

    2.5 Accessing Your Mailbox from an Outside Telephone 2.5 Accessing Your Mailbox from an Outside Telephone This procedure is used when checking your messages remotely or when replying to a message waiting notification call (by beeper or telephone). Call the Voice Processing System from an outside telephone. Press [#] [6] (Important - Press Keys Slowly).

  • Page 29: Sending Messages

    Section 3 Sending Messages This chapter tells you how to send messages, including recording and delivery. Sending Messages...

  • Page 30: Delivering Messages To Other Subscribers

    3.1 Delivering Messages to Other Subscribers 3.1 Delivering Messages to Other Subscribers This feature is used when sending the same Subscriber's message to several subscribers. Main Command Menu Deliver Message Mailbox No. Go to XXXX Step 4 Log in to your mailbox to access the Main Command Menu. Press [2] for Message Delivery.
  • Page 31 3.1 Delivering Messages to Other Subscribers Option 2: To enter the mailbox by name, Press [#] and [1]. Enter the first three or four letters of the person's last name. For Q, Press [7]. For Z, Press [9]. Enter the first 3 or 4 letters of the person's last name. Mailbox (mailbox number stated).
  • Page 32 3.1 Delivering Messages to Other Subscribers To review, Press [1]. To accept, Press [2]. To erase and try again, Press [3]. To add, Press [4]. To erase and exit, Press [ ]. Press [2] to accept the message. Recording accepted. To set delivery time and / or make this message private, Press [1].
  • Page 33 3.1 Delivering Messages to Other Subscribers This message will be delivered on (date stated) at (time stated). To change, Press [1]. To accept, Press [2]. Press [2] to accept the message. To make this message private, Press [1]. Otherwise, Press [2]. Press [1] to make the message private, or [2] to return to the main menu.

  • Page 34: Checking Mailbox Distribution

    3.2 Checking Mailbox Distribution 3.2 Checking Mailbox Distribution This function allows you to check the status Subscriber's of messages, which you have recorded in Main Command Menu your mailbox, for delivery to other mailboxes. Check You can check the delivery status of M.B.
  • Page 35 3.2 Checking Mailbox Distribution Message delivery canceled. (Distribution status menu repeated). Sending Messages...

  • Page 36: Setting Up An External Message Delivery List

    3.3 Setting up an External Message Delivery List 3.3 Setting up an External Message Delivery List Setting up an External Message Delivery Subscriber's List lets you send the same message to Main Command Menu several people outside of the system with a single operation.
  • Page 37 3.3 Setting up an External Message Delivery List Delivery list number is (number selected is stated). This group has no members (if members not entered). To add a new member, Press [1]. Press [1] to add members to the list. Up to 8 members can be entered on each list.
  • Page 38 3.3 Setting up an External Message Delivery List To add more members, Press [1]. To end, Press [2]. Press [2] and hang-up to end this procedure. Press [1] to continue adding members, and repeat the procedure. To delete members from the list, repeat Steps 1 through 5. Press [2] to delete members from the list.

  • Page 39: Sending External Delivery Messages

    3.4 Sending External Delivery Messages 3.4 Sending External Delivery Messages This feature is used to record and send Subscriber's external delivery messages. Main Command Menu The System Administrator or the System Manager must authorize Other this feature before it can be used. Features Message Interview...
  • Page 40 3.4 Sending External Delivery Messages Any digit on the telephone keypad can be used. Enter the telephone number and wait. To insert a pause or special command, enter the partial number and wait. Enter the telephone number at the completion of the previous message. Press [area code –...
  • Page 41 3.4 Sending External Delivery Messages Telephone number is (number stated). Password is (password stated). External delivery message scheduled for (recipient stated). On (date) at (time stated). To change the setting, Press [1]. To accept, Press [2]. To review, Press [3]. Press [2] to accept.
  • Page 42 3.4 Sending External Delivery Messages Enter the time followed by the pound sign. Enter the time and Press [#]. Enter [1] for AM or [2] for PM. Press [1] for AM or [2] for PM. Enter the day of the month followed by the pound sign. Enter the day of the month and Press [#].
  • Page 43 3.4 Sending External Delivery Messages Receiving External Delivery Messages Pick up a call from the VPS. Press [1] to receive the message. Enter the password that the sender assigned, if needed, and press [#]. Receiving the message will be disabled after an incorrect password is entered 3 times. Press[ ] to end the call.

  • Page 44: Checking And Setting External Message Delivery Status

    3.5 Checking and Setting External Message Delivery Status 3.5 Checking and Setting External Message Delivery Status After recording external delivery messages, Subscriber's you can check the delivery schedule or Main Command Menu review the specified recipients. You can only listen to this report only if the messages have not yet been delivered.
  • Page 45 3.5 Checking and Setting External Message Delivery Status To reschedule, Press [1]. To play the next schedule, Press [2]. To repeat this schedule, Press [3]. To play the previous schedule, Press [4]. Press [1] to change the schedule or delete the messages. Press [1] to cancel external message delivery or Press [2] to change the time and date.
  • Page 46 3.5 Checking and Setting External Message Delivery Status Sending Messages...

  • Page 47: Special Features

    Section 4 Special Features This chapter describes how to set up the special features for your mailbox. Special Features...

  • Page 48: Call Transfer Status

    Covering Message Incomplete Call only if your company is using a Extension Reception Handling Transfer Mode Status Setting Status Panasonic KX-TD series telephone system. Call Intercom Call Calling Disable Blocking Paging All Transfer Screening a Beeper Services Log in to your mailbox to access the Main Command Menu.
  • Page 49 4.1 Call Transfer Status Intercom Paging - Pages you over the Intercom Paging System when the voice mail is holding or transferring a call for you. Beeper Access - VPS will call you on your beeper when you have a message. The beeper displays the caller's callback number on the LCD.

  • Page 50: Covering Extension

    4.2 Covering Extension 4.2 Covering Extension The caller goes to the covering extension in Subscriber's 2 ways. One way is via the Automated Main Command Menu Attendant Service when the Incomplete Call Handling Status has enabled Covering Extension Transfer Status (see Automated Attendant 4.3 Incomplete Call Handling Status).
  • Page 51 4.2 Covering Extension Covering extension is (assigned extension stated). To change, Press [1]. To accept, Press [2]. To delete, Press [3]. Press [2] to accept the covering extension entered. Press [1] to change a previously assigned covering extension. Covering extension is (assigned extension stated). To change, Press [1].

  • Page 52: Incomplete Call Handling Status

    Incomplete Transfer Extension Reception Handling another extension. Setting Mode Status Status The Intercom Paging feature is available only if your company is using a Panasonic Leave Covering Intercom Beeper Operator Return to KX-TD series telephone system. Message Ext. Paging Transfer A.A.

  • Page 53: Message Reception Mode

    4.4 Message Reception Mode 4.4 Message Reception Mode This feature is used to direct callers to either Subscriber's your regular or interview mailbox. This Main Command Menu mode is effective only for Incomplete Call Handling Service (when the subscriber's line is busy, or he cannot take the call, or Automated Attendant when he has enabled Call Blocking).

  • Page 54: Personal Group Distribution Lists

    4.5 Personal Group Distribution Lists 4.5 Personal Group Distribution Lists A Personal Group Distribution List is used Subscriber's to send the same message to several Main Command Menu mailboxes in a single operation. Up to 4 lists can be maintained with each list containing up to 20 mailbox members.
  • Page 55 4.5 Personal Group Distribution Lists Group name not recorded. Record the group name at the tone. Clearly state the group name at the tone. (The group name is stated) To change, Press [1]. To accept, Press [2]. To erase, Press [3]. Press [2] to accept the name entered.
  • Page 56 4.5 Personal Group Distribution Lists (The mailbox number and name are stated) To change, Press [1]. To add, Press [2]. Press [2] to add the mailbox entered to the list, or to end. To add more numbers, Press [1]. To end, Press [2]. Continue adding more members by Pressing [1], or end the procedure by Pressing [2].

  • Page 57: Deleting Group Distribution Members

    4.6 Deleting Group Distribution Members 4.6 Deleting Group Distribution Members This feature is used to delete group members Subscriber's from a Group Distribution List. Members Main Command Menu can be deleted individually or they can all be deleted at the same time. Mailbox Management Change...
  • Page 58 4.6 Deleting Group Distribution Members To change the group name, Press [1]. To add group member, Press [2]. To delete group member, Press [3]. To review this group, Press [4]. Press [3] to delete group member. To delete all group members, Press [1]. Otherwise Press [2].

  • Page 59: Deleting Group Distribution Lists

    4.7 Deleting Group Distribution Lists 4.7 Deleting Group Distribution Lists This feature is used to delete a group Subscriber's distribution list. Main Command Menu To delete a group distribution list, first delete all group members. Mailbox (See 4.6 Deleting Group Distribution Management Members.) Change...
  • Page 60 4.7 Deleting Group Distribution Lists (Group name stated). To change, Press [1]. To accept, Press [2]. To erase, Press [3]. Press [3] to erase the group name. Group name erased. Special Features...

  • Page 61: Message Waiting Notification

    4.8 Message Waiting Notification 4.8 Message Waiting Notification The VPS is able to notify you when a new Subscriber's message has been recorded in your mailbox. Main Command Menu You can be notified (1) by message waiting lamp on your telephone, or (2) by a call to another telephone (e.g., your mobile phone), Other Features...
  • Page 62 4.8 Message Waiting Notification To change the Message Waiting Lamp Status, Press [1] To change the Device Status, Press [2]. To Assign a Telephone or Beeper Numbers, Press [3]. To change the Message Waiting Lamp Status, go to Step 5. To change the Device Status, go to Step 6.
  • Page 63 4.8 Message Waiting Notification (The status selected is repeated) To assign telephone or beeper numbers, go to Step 8. To delete an existing telephone number, go to Step 9. To change an existing telephone number, go to Step 10. Press [3] to assign telephone or beeper numbers. To change the first telephone number, Press [1].
  • Page 64 4.8 Message Waiting Notification For notification by telephone, Press [1]. For notification by beeper, Press [2]. Press [1] or [2] for telephone or beeper notification. I'll notify by (beeper or telephone). Press [1], [2], or [3] to delete an existing telephone number. (1st, 2nd, etc.) telephone number is (number stated).

  • Page 65: Interview Mailbox

    4.9 Interview Mailbox 4.9 Interview Mailbox An Interview Mailbox plays prerecorded Subscriber's questions to callers and records their Main Command Menu answers. You can record up to 10 questions and set the answer lengths from 4 to 32 s. The answers are recorded and stored, in Other Features order, in your mailbox.
  • Page 66 4.9 Interview Mailbox (No question recorded) or Question # (first question stated). To change this question, Press [1]. To go to the next question, Press [2]. To skip to the previous question, Press [3]. To go directly to a question, Press [4]. Press [1] to record the first question.
  • Page 67 4.9 Interview Mailbox Answer length is (answer length stated). To change the answer length, Press [1]. To skip to the next question, Press [2]. To skip to the previous question, Press [3]. To go directly to a question, Press [4]. Repeat the process for each question.

  • Page 68: Live Call Screening

    You can speak with the caller by pressing the feature key or you can stop listening to the message by replacing the handset. This feature is available only if your company is using a Panasonic KX-TD series telephone system and if the System Administrator has provided your extension with this feature.

  • Page 69: Recording A Two-Way Conversation

    You must always notify the other party before you begin recording. This feature is available to you only if your company is using a Panasonic KX-TD series telephone system and if the System Administrator has provided your extension with this feature.
  • Page 70 4.11 Recording a Two-Way Conversation Special Features...

  • Page 71: Appendix A Quick Reference

    Appendix A Quick Reference Quick Reference...

  • Page 72: A1 Subscriber

    A1 Subscriber A1 Subscriber Quick Reference...

  • Page 73: A2 Message Manager

    A2 Message Manager A2 Message Manager Quick Reference...

  • Page 74: A3 System Manager

    A3 System Manager A3 System Manager Quick Reference...

  • Page 75: Glossary

    Glossary Alternate Extension Group If you have extensions (for example, modems) that require a special transfer sequence (Alternate Extension Transfer Sequence) put them into this group and then set the transfer sequence. Auto Configuration (Available with DPT Integration only.) The VPS can automatically draw information from the KX-TD816, the KX-TD1232, the KX-TD500 or the KX-TD308.
  • Page 76 Circular Hunting A search of all extensions in a hunt group to find an open line. For example, if a hunt group includes 241, 242, 243, and 244, if 243 is busy, the system goes to 244, 241, then 242, until it finds a free extension.
  • Page 77 Direct Mailbox Access (Available with DPT Integration only.) A subscriber can enter his mailbox directly when he calls the VPS from his extension. He does not have to enter any special codes. But his password, if established, must be entered. DPT Integration Digital integration between the KX-TD816, the KX-TD1232, the KX-TD500 or the KX- TD308 and the VPS.
  • Page 78 General Delivery Mailbox When the caller does not dial anything (either because he does not want to or he is using a rotary telephone), he can be sent to the General Delivery Mailbox. Periodically (daily is best), the Message Manager should transfer the contents of the General Delivery Mailbox to the appropriate destinations.
  • Page 79 Interview Service A special type of subscriber mailbox enabling the subscriber to record up to 10 questions. After the answers are recorded the Message Waiting Lamp is turned on at the subscriber telephone. (Good for claims departments, order desks, job applications, etc.) Keypad All touch-tone keys on the telephone.
  • Page 80 Menu A list of choices from which the user can select by using the telephone keypad or the keys from a personal computer. Message Manager (Mailbox 998) The person who takes care of the General Delivery Mailbox, records company greetings, custom service greetings and changes the original voice prompts. Limited system programming capabilities.
  • Page 81 Owner's Name After a subscriber records his name, his name will be announced during transfers, Intercom Paging, and confirmation of Dialing by Name. Independent of this recording is registration of name by System Administrator. This allows callers to dial parties by name (Dialing by Name) rather than by number. For example, a caller can dial "S-M-I-T"...
  • Page 82 Rotary Telephone A telephone capable of pulse dial only. Callers using a rotary telephone will be automatically forwarded to the operator or the general delivery mailbox. SAVE One of the utility commands. It is used to save VPS data to a personal computer. Scanning Messages Allows the subscriber to listen to only the first 4 s of each message.
  • Page 83 (Available with DPT Integration only.) Allows one touch access to the voice mail box. Subscribers can use a function or a CO key. Voice Prompt Recorded VPS instructions to callers. These are either system prompts or user prompts. Voice Processing System (e.g., Panasonic KX-TVS75, KX-TVS100 and KX-TVS200). Glossary...
  • Page 84 Glossary...
  • Page 85 Panasonic Consumer Electronics Panasonic Sales Company (“PSC”) Company, Division of Matsushita Division of Matsushita Electric of Electric Corporation of America Puerto Rico, Inc. One Panasonic Way, Secaucus, Ave. 65 de Infantería, Km. 9.5, New Jersey 07094 San Gabriel Industrial Park, Carolina,...

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