E-Mail Does Not Reach The Destination When Transmission Through Scan To E-Mail/Scan To Internet Fax Is Completed - Konica Minolta bizhub C350 Service Manual

Standard Controller Field Service Ver2.0 Sep. 2004
3.4 E-mail does not reach the destination when transmission
through Scan to E-Mail/Scan to Internet FAX is completed.
Check
An error message
1 is returned from
the mail server.
3.5 Data cannot be received in Internet FAX.
Check
The error report
1 <Out of Support
File> is printed.
2
is displayed on the
control panel of the
machine.
Possible Cause
The destination mail
Yes
address is wrong.
The Internet FAX
machine on the receiv-
ing end is being unable
No
to receive, or is not
receiving, mail stored in
the POP3 server.
Possible Cause
The mail portion is in a
format not good for recep-
tion.
The format of the file
attached to the mail is not
supported for reception.
IP address of the POP3
server is wrong.
Port number is wrong.
Failed to log on to the
POP3 server due to a
wrong user account.
Troubleshooting procedures
Action
Enter the correct mail
address.
Action
The reason why the
sender attaches a file of a
format not supported is
probably because the
sender uses PC mail soft-
ware to send the mail and
does not pay attention to
the format of the file when
attaching it.
→ Ask the sender to
attach the file of the cor-
rect format.
Check with the network
administrator and enter
the correct IP address.
Check with the network
administrator and enter
the correct port number.
Check with the network
administrator and enter
the correct user name
and password.
Remark
See "Settings and
Operations for Scan
Functions Scan to E-
mail Error Message
and Internet Fax Error
Message"
Remark
Support format
MIME
4-5