Iv Troubleshooting; Checking The System Configuration; Status Codes; Troubleshooting Procedures - Konica Minolta bizhub C350 Service Manual

Standard Controller Field Service Ver2.0 Sep. 2004

IV Troubleshooting

1.

Checking the system configuration

• When a malfunction occurs, let the printer print a Configuration Page to check for system
configuration.
1. Press the Utility key.
2. Touch "Print Set".
3. Touch the "Report Types" key.
4. Touch "Configuration" and press the Start button.
2.

Status codes

Code
C-12DO Faulty controller hardware Change the controller board (MFP Control Board).
C-1800 Controller start failure
3.

Troubleshooting procedures

3.1

Unable to print over the network.

Check
Is the print job dis-
played on the
1
machine control
panel?
Description
Change the controller board (MFP Control Board) if the
problem occurs again when the Power Switch of the
machine is turned OFF and ON.
Possible Cause
An error on machine
side (paper running
out, toner running out,
etc.)
Waiting its turn
Yes
The job is locked.
The correct division ID
has not been entered.
Data is yet to be
No
received.
Checking the system configuration
Action
Action
See "Operator's Man-
Correct the error. ual, Administrators" of
the machine.
Check the machine
control panel for jobs
See "Operator's Man-
in print queue.
ual, Basic" of the
Priority may be
machine.
changed as neces-
sary.
Enter the password to
unlock the job.
See "Job Manage-
Enter the correct divi-
ment" in Operator's
sion ID in the printer
Manual.
driver and try re-trans-
mitting the job again.
(access code)
Go to item 2.
Remark
4-1