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Konica Minolta bizhub C4000i Service Manual
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Konica Minolta bizhub C4000i Service Manual

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SERVICE MANUAL
Function Version 1.0
Date: 2019/02/28

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Summary of Contents for Konica Minolta bizhub C4000i

  • Page 1 SERVICE MANUAL Function Version 1.0 Date: 2019/02/28...
  • Page 2 2.1 Description items in this Service Manual ..........................A-3 2.2 Description items for safety and important warning items .......................A-3 3. SAFETY WARNINGS ...............................A-4 3.1 MODIFICATIONS NOT AUTHORIZED BY KONICA MINOLTA, INC..................A-4 3.1.1 Actions requiring special attention..........................A-4 3.2 POWER PLUG SELECTION ..............................A-5 3.2.1 Power Cord Set or Power Plug............................A-5...
  • Page 3 2. Units from which removing is prohibited ........................F-3 2.1 PH unit .....................................F-3 2.1.1 Reason for prohibition ..............................F-3 2.2 Fusing unit ....................................F-3 2.2.1 Reason for prohibition ..............................F-3 3. Disassembly/assembly warning/caution items ......................F-4 3.1 Removal/installing of PWBs..............................F-4 4. bizhub C4000i/C3300i .............................. F-5...
  • Page 4 4.1 Exterior parts ...................................F-5 4.1.1 Front door ..................................F-5 4.1.2 Left cover..................................F-5 4.1.3 Rear cover ..................................F-5 4.1.4 Exit cover..................................F-6 4.1.5 Control panel unit ................................F-6 4.1.6 Control panel cover ................................ F-8 4.1.7 Tray1 ....................................F-8 4.2 Units......................................F-9 4.2.1 Manual bypass tray unit..............................
  • Page 5 10.4 Exhaust fan/1 (FM1) ................................F-46 10.5 Exhaust fan/2 (FM2) ................................F-48 10.6 Exhaust fan/3 (FM3) ................................F-49 G MECHANICAL ADJUSTMENT ...................... G-1 1. bizhub C4000i/C3300i ..............................G-1 H UTILITY MODE ..........................H-1 1. Outline ..................................H-1 2. Accessibility ................................H-2 3. Counter ..................................H-3 4.
  • Page 6 12.4 Network ....................................H-28 12.4.1 Remote Panel Settings...............................H-28 12.4.2 Network I/F Configuration............................H-29 12.4.3 Wireless Network Setting ............................H-30 12.5 Machine Update Settings ..............................H-31 12.5.1 Internet ISW Settings..............................H-31 12.5.2 Machine Auto Update Settings ...........................H-31 12.5.3 HTTP Proxy Settings ..............................H-34 12.6 Storage Management ................................H-34 12.6.1 Debug Log Encryption Settings ..........................H-34 I SERVICE MODE ..........................
  • Page 7 9. System 1.................................. I-26 9.1 Marketing Area ..................................I-26 9.1.1 List of functions affected by marketing area setting ...................... I-26 9.2 Serial Number..................................I-27 9.3 Sleep ON/OFF Choice Setting..............................I-27 9.4 Foolscap Size Setting ................................I-27 9.5 Install Date....................................I-27 9.6 Problem Unit Isolation Set.
  • Page 8 12. List Output................................I-45 12.1 Individual list print output ..............................I-45 13. State Confirmation ..............................I-46 13.1 Sensor Check ..................................I-46 13.1.1 bizhub C4000i/C3300i ..............................I-46 13.2 Table Number..................................I-46 13.3 Level History 1..................................I-47 13.4 Level History 2..................................I-47 13.5 Memory/Storage Status................................ I-47 13.6 Color Regist..................................
  • Page 9 1.2 Counter Setting..................................J-1 1.2.1 Total Counter Mode................................ J-1 1.2.2 Large Size Counter Mode_A4 ............................J-1 1.2.3 Count by the combination of each setting ........................J-2 1.3 Management Function Choice..............................J-2 1.3.1 Vendor 2 ..................................J-2 1.4 Authentication Device 2 ................................J-2 1.4.1 Installation procedures of authentication unit .........................
  • Page 10 1.8.7 99-05 .................................... L-11 1.8.8 99-06 .................................... L-11 1.8.9 99-07 .................................... L-11 1.9 Sensor layout..................................L-12 1.9.1 bizhub C4000i/C3300i ..............................L-12 2. MALFUNCTION CODE ............................L-13 2.1 Display procedure.................................. L-13 2.2 List of the malfunction code ..............................L-13 2.3 P-5 ......................................L-13 2.4 P-6, P-7, P-8, P-9 ..................................
  • Page 11 3.7.10 C2A21, C2A22, C2A23, C2A24..........................L-28 3.8 C3### ....................................L-29 3.8.1 C3201, C3202 ................................L-29 3.8.2 C3425 ................................... L-29 3.8.3 C3722, C3725, C3726..............................L-29 3.8.4 C3731 ................................... L-30 3.8.5 C3825, C3826 ................................L-30 3.8.6 C3922, C3925, C3926..............................L-31 3.8.7 C392B................................... L-31 3.9 C4### ....................................
  • Page 12 3.13.13 CC301 ..................................L-48 3.13.14 CC302 ..................................L-48 3.13.15 CCC00..................................L-48 3.14 CD### ....................................L-48 3.14.1 CD002 ..................................L-48 3.14.2 CD004, CD00F ................................L-49 3.14.3 CD010 ..................................L-49 3.14.4 CD011 ..................................L-49 3.14.5 CD012 ..................................L-49 3.14.6 CD030 ..................................L-50 3.14.7 CD041, CD042, CD043, CD044, CD045, CD046 ...................... L-50 3.14.8 CD047, CD048, CD049, CD04A, CD04B........................
  • Page 13 4.18 E12-1, E12-2 ..................................L-65 5. TROUBLESHOOTING WHEN NG IS DISPLAYED ON THE SELF-DIAG. (INDIVIDUAL) ........L-66 5.1 Various USB Check ................................L-66 5.1.1 Troubleshooting when NG is displayed for Keyboard ....................L-66 5.1.2 Troubleshooting when NG is displayed for USB Memory .................... L-66 5.2 CPU board check...................................
  • Page 14 12.3.21 Moire ..................................L-106 13. IC PROTECTOR..............................L-108 13.1 Outline ....................................L-108 13.2 IC protector list .................................. L-108 13.2.1 bizhub C4000i/C3300i .............................. L-108 13.2.2 PF-P20/PF-P21 ................................ L-109 M PARTS/CONNECTOR LAYOUT DRAWING................. M-1 1. PARTS LAYOUT DRAWING ........................... M-1 1.1 bizhub C4000i/C3300i ................................M-1 1.1.1 Front side section ................................
  • Page 15 1.4.2 Imaging unit (charge corona)............................P-12 1.4.3 Imaging unit (photoconductor)............................P-14 1.4.4 Imaging unit (developing) .............................P-17 1.5 1ST TRANSFER SECTION..............................P-20 1.5.1 Configuration ................................P-20 1.5.2 Drive .....................................P-21 1.5.3 Operation..................................P-21 1.6 2ND TRANSFER SECTION ..............................P-26 1.6.1 Configuration ................................P-26 1.6.2 Drive .....................................P-26 1.6.3 Operation..................................P-26 1.7 TONER COLLECTING SECTION ............................P-28 1.7.1 Configuration ................................P-28 1.7.2 Drive .....................................P-28 1.7.3 Operation..................................P-29...
  • Page 16 2.3.9 Paper misfeed detection control ...........................P-68 2.3.10 Paper feed tray stopper release mechanism......................P-68 3. FS-P04 ...................................P-70 3.1 Configuration ..................................P-70 3.2 Paper detection..................................P-70 3.3 Safety switch..................................P-70 4. AU-102 ...................................P-71 4.1 Configuration ..................................P-71 4.2 Operation ....................................P-71 5. AU-201S .................................P-72 5.1 Configuration ..................................P-72 5.2 Operation ....................................P-72 5.3 Specifications..................................P-72 6.
  • Page 17 C4000i/C3300i Revision List   Revision List Title Description of revision Date Issue of the first edition 2019/01/30...
  • Page 18 C4000i/C3300i A SAFETY AND IMPORTANT WARNING ITEMS A  SAFETY AND IMPORTANT WARNING ITEMS Read carefully the safety and important warning items described below to understand them before doing service work.
  • Page 19 ▪ Because of possible hazards to an inexperienced person servicing this product as well as the risk of damage to the product, KONICA MINOLTA, INC. (hereafter called KM) strongly recommends that all servicing be performed only by KM-trained service technicians.
  • Page 20 A SAFETY AND IMPORTANT WARNING ITEMS > 2. DESCRIPTION ITEMS FOR bizhub C4000i/C3300i DANGER, WARNING AND CAUTION 2.  DESCRIPTION ITEMS FOR DANGER, WARNING AND CAUTION 2.1  Description items in this Service Manual In this Service Manual, each of three expressions “ DANGER”, “ WARNING”, and “...
  • Page 21 3.  SAFETY WARNINGS 3.1  MODIFICATIONS NOT AUTHORIZED BY KONICA MINOLTA, INC. KONICA MINOLTA brand products are renowned for their high reliability. This reliability is achieved through high-quality design and a solid service network. Product design is a highly complicated and delicate process where numerous mechanical, physical, and electrical aspects have to be taken into consideration, with the aim of arriving at proper tolerances and safety factors.
  • Page 22 C4000i/C3300i A SAFETY AND IMPORTANT WARNING ITEMS > 3. SAFETY WARNINGS WARNING ▪ Do not disable safety functions (for example, interlocks and safety circuits). Safety devices become inoperative, resulting in fire from high heat, electric shock, or injury. 3.2  POWER PLUG SELECTION In some countries or areas, the power plug provided with the product may not fit the wall outlet used in the area.
  • Page 23 C4000i/C3300i A SAFETY AND IMPORTANT WARNING ITEMS > 3. SAFETY WARNINGS WARNING ▪ Attach power plug which meets the following criteria: • having configuration intended for the connection to wall outlet appropriate for the product’s rated voltage and current, •...
  • Page 24 A SAFETY AND IMPORTANT WARNING ITEMS > 3. SAFETY WARNINGS 3.3  CHECKPOINTS WHEN PERFORMING ON-SITE SERVICE KONICA MINOLTA brand products are extensively tested before shipping, to ensure that all applicable safety standards are met, in order to protect the customer and customer engineer (hereafter called the CE) from the risk of injury.
  • Page 25 C4000i/C3300i A SAFETY AND IMPORTANT WARNING ITEMS > 3. SAFETY WARNINGS WARNING ▪ Do not use any conversion plug adapter even if the power plug shape does not match your wall outlet. The shapes of the power plug and the wall outlet are set according to the voltage and allowable current.
  • Page 26 C4000i/C3300i A SAFETY AND IMPORTANT WARNING ITEMS > 3. SAFETY WARNINGS WARNING ▪ Make sure of correct ground connection. If the grounding wire is connected to an inappropriate part, there is a risk of explosion or electric shock. Do not connect...
  • Page 27 C4000i/C3300i A SAFETY AND IMPORTANT WARNING ITEMS > 3. SAFETY WARNINGS WARNING ▪ Do not allow the power cord to be stepped on or pinched. Overheating may occur there, leading to a risk of fire. ▪ Check whether the power cord is damaged.
  • Page 28 C4000i/C3300i A SAFETY AND IMPORTANT WARNING ITEMS > 3. SAFETY WARNINGS WARNING ▪ When an extension cord is required, use one that meets the rated current, rated voltage, and the relevant safety standards of the country. Current that can be passed through the...
  • Page 29 C4000i/C3300i A SAFETY AND IMPORTANT WARNING ITEMS > 3. SAFETY WARNINGS (2)  When not Using the Product for a long time WARNING ▪ When the product is not to be used for an extended period of time (for holidays, for...
  • Page 30 C4000i/C3300i A SAFETY AND IMPORTANT WARNING ITEMS > 3. SAFETY WARNINGS 3.3.3  After Service (1)  Inspection before Servicing WARNING ▪ Before conducting an inspection, read all relevant documentation (service manual, technical notices, etc.) and proceed with the inspection following the prescribed procedure...
  • Page 31 C4000i/C3300i A SAFETY AND IMPORTANT WARNING ITEMS > 3. SAFETY WARNINGS CAUTION ▪ Do not leave the machine unattended during transportation, installation, and/or inspection. If the machine is left unattended, face protrusions toward the wall or take other necessary precautions to prevent a user or...
  • Page 32 C4000i/C3300i A SAFETY AND IMPORTANT WARNING ITEMS > 3. SAFETY WARNINGS CAUTION ▪ Do not keep gazing at a lamp light during the service procedure with the product powered Eyestrain may result. (3)  Safety Checkpoints WARNING ▪ When a product fault is reported from a user, check parts and repair the fault appropriately with safety in mind.
  • Page 33 C4000i/C3300i A SAFETY AND IMPORTANT WARNING ITEMS > 3. SAFETY WARNINGS WARNING ▪ Check the external covers and frame for possible sharp edges, burrs, and damage. They can be a cause of injury during use or servicing. ▪ When accessing a hard-to-view or narrow spot, be careful about sharp edges and burrs on the frame and parts.
  • Page 34 C4000i/C3300i A SAFETY AND IMPORTANT WARNING ITEMS > 3. SAFETY WARNINGS WARNING ▪ Check the interlock switch and actuator for loosening and check whether the interlock functions properly. If the interlock does not function, you may receive an electric shock or be injured when you insert your hand in the product (e.g., for clearing paper jam).
  • Page 35 C4000i/C3300i A SAFETY AND IMPORTANT WARNING ITEMS > 3. SAFETY WARNINGS CAUTION ▪ Carefully remove all toner remnants and dust from electrical parts and electrode units such as a charging corona unit. Toner remnants and dust may lead to product failure and/or the risk of fire.
  • Page 36 C4000i/C3300i A SAFETY AND IMPORTANT WARNING ITEMS > 3. SAFETY WARNINGS 3.4  Used Batteries Precautions 3.4.1  ALL Areas CAUTION Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions.
  • Page 37 C4000i/C3300i A SAFETY AND IMPORTANT WARNING ITEMS > 3. SAFETY WARNINGS 3.5  Laser Safety 3.5.1  Laser Safety This is a digital machine certified as a Class 1 laser product. There is no possibility of danger from a laser, provided the machine is serviced according to the instruction in this manual.
  • Page 38 C4000i/C3300i A SAFETY AND IMPORTANT WARNING ITEMS > 3. SAFETY WARNINGS (2)  All Areas WARNING Use of controls, adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. semiconductor laser Maximum power of the laser diode...
  • Page 39 C4000i/C3300i A SAFETY AND IMPORTANT WARNING ITEMS > 3. SAFETY WARNINGS ▪ If it is absolutely unavoidable to perform a service job with the power cord plugged in, strictly observe the following precautions: 1. Before starting the service job, take off your watch, ring, and other reflective articles and be sure to wear laser protective goggles.
  • Page 40 A SAFETY AND IMPORTANT WARNING ITEMS > 4. WARNING INDICATIONS ON bizhub C4000i/C3300i THE MACHINE 4.  WARNING INDICATIONS ON THE MACHINE Caution labels shown are attached in some areas on/in the machine. When accessing these areas for maintenance, repair, or adjustment, special care should be taken to avoid burns and electric shock.
  • Page 41 A SAFETY AND IMPORTANT WARNING ITEMS > 4. WARNING INDICATIONS ON bizhub C4000i/C3300i THE MACHINE 4.2  Warning indications on the boards A-24...
  • Page 42 A SAFETY AND IMPORTANT WARNING ITEMS > 5. MEASURES TO TAKE IN CASE bizhub C4000i/C3300i OF AN ACCIDENT 5.  MEASURES TO TAKE IN CASE OF AN ACCIDENT 1. If an accident has occurred, the distributor who has been notified first must immediately take emergency measures to provide relief to affected persons and to prevent further damage.
  • Page 43 B NOTATION OF THE CONTENTS > 1. PRECAUTION ON HANDLING THIS bizhub C4000i/C3300i MANUAL B  NOTATION OF THE CONTENTS 1.  PRECAUTION ON HANDLING THIS MANUAL CAUTION ▪ Use of this manual should be strictly supervised to avoid disclosure of confidential information.
  • Page 44 C4000i/C3300i B NOTATION OF THE CONTENTS > 2. PRODUCT NAME 2.  PRODUCT NAME In this manual, each of the products is described as follows: bizhub C4000i/C3300i Main body Microsoft Windows 7 Windows 7 Microsoft Windows 8.1 Windows 8.1 Microsoft Windows 10 Windows 10 When the description is made in combination of the OS’s mentioned...
  • Page 45 • The company names and product names mentioned in this manual are the brand name or the registered trademark of each company. OWN TRADEMARKS • KONICA MINOLTA, KONICA MINOLTA logo, and bizhub are the registered trademarks of KONICA MINOLTA, INC. • © 2019 KONICA MINOLTA, INC.
  • Page 46 C4000i/C3300i B NOTATION OF THE CONTENTS > 4. FEEDING DIRECTION 4.  FEEDING DIRECTION • When the long side of the paper is parallel with the feeding direction, it is called short edge feeding. The feeding direction which is perpendicular to the short edge feeding is called the long edge feeding.
  • Page 47 C4000i/C3300i B NOTATION OF THE CONTENTS > 5. Note for the Specifications 5.  Note for the Specifications • These specifications are subject to change without notice. • Some models within the product series listed in this manual may not be available in some countries and regions.
  • Page 48 C4000i/C3300i C PRODUCT OUTLINE > 1. PRODUCT SPECIFICATIONS C  PRODUCT OUTLINE 1.  PRODUCT SPECIFICATIONS 1.1  bizhub C4000i/C3300i 1.1.1  Basic specifications Items Specifications Type Desktop Control panel 7-inch TFT color LCD WSVGA (resistive touch panel) Printing process Semiconductor laser and electrostatic dry-powdered image transfer to plain paper...
  • Page 49 C4000i/C3300i C PRODUCT OUTLINE > 1. PRODUCT SPECIFICATIONS Items Specifications bizhub C3300i Main memory: 3GB Standard storage (microSD): 8GB External memory function Supported external USB flash memory compatible with the USB (2.0/3.0) interface memory devices FAT32-formatted memory device Not including security features (Possible to turn OFF security features) Memory capacity of 32GB or less recommended.
  • Page 50 C4000i/C3300i C PRODUCT OUTLINE > 1. PRODUCT SPECIFICATIONS Items Japan North America Europe Black 76,000 1.1.4  Machine specification Items Specifications Power requirement Voltage AC 100 V AC110 V to 127 V AC 220 V to 240 V Current 14.5 A 12 A 7.5 A...
  • Page 51 C4000i/C3300i C PRODUCT OUTLINE > 1. PRODUCT SPECIFICATIONS Items Specifications Windows Server 2012 Windows Server 2012 R2 Windows Server 2016 Client Windows 7 (x86/x64) Windows 8.1 (x86/x64) Windows 10 (x86/x64) Printer driver (PS3) Server Windows Server 2008 (x86/x64) (PS)
  • Page 52 C4000i/C3300i C PRODUCT OUTLINE > 1. PRODUCT SPECIFICATIONS Operating environment • Conforms to the operating environment of the main body. 1.3  FS-P04 Type Items Specifications Name Finisher FS-P04 Type Off-line type stapler Paper Items Specifications Paper type Weight: 52 to 90 g/m Thickness: 2.2 mm or less...
  • Page 53 C4000i/C3300i C PRODUCT OUTLINE > 2. OVERALL COMPOSITION 2.  OVERALL COMPOSITION 2.1  SYSTEM CONFIGURATION 2.1.1  System configuration (1)  System front view [11] [10] bizhub C4000i/C3300i Authentication Unit AU-102 Authentication Unit AU-201S Working Table WT-P03 Finisher FS-P04 Keypad KP-P03 Paper Feed Unit PF-P22/PF-P25 Paper Feed Unit PF-P20/PF-P21...
  • Page 54 C4000i/C3300i C PRODUCT OUTLINE > 2. OVERALL COMPOSITION 2.2  Section configuration [11] [10] Paper exit/reverse section Duplex section Fusing section 2nd transfer section Registration section Paper feed section (Manual bypass tray) Paper feed section Write section (PH section) Imaging unit...
  • Page 55 C4000i/C3300i C PRODUCT OUTLINE > 2. OVERALL COMPOSITION 2.4  CONTROL BLOCK DIAGRAM 2.5  IMAGE CREATION PROCESS [10] [11] Printer image processing The electric signal is converted to digital image signals. After going through some corrections, video signals (C, M, Y, and K) are output to the printer image processing section.
  • Page 56 C4000i/C3300i C PRODUCT OUTLINE > 2. OVERALL COMPOSITION 2.6  IMAGE FORMING CONTROL Fusing motor (M3) Polygon motor (M7) Color motor (M2) Charge bias DC (Y/M/C) Developing bias DC (Y/M/C) Main motor (M1) Charge bias DC (K) Developing bias DC (K)
  • Page 57 C4000i/C3300i D SERVICE TOOL > 1. bizhub C4000i/3300i D  SERVICE TOOL 1.  bizhub C4000i/3300i Service material list Name Shape Parts No. Remarks Cleaning pad (30 pcs) A5AWP001## 30pcs/1 pack Hydro-wipe 65AA-9920 10pcs/1pack...
  • Page 58 C4000i/C3300i E MAINTENANCE > 1. Concept of maintenance E  MAINTENANCE 1.  Concept of maintenance Concept of periodical maintenance • Cleaning/replacement cycle for each maintenance item of main body/options can be evaluated with the total counter or each life counter value of [Service Mode] -> [Counter] -> [Life].
  • Page 59 C4000i/C3300i E MAINTENANCE > 1. Concept of maintenance Europe Items bizhub C4000i bizhub C3300i Printing Color 4 P/J 3 P/J Black 4 P/J 3 P/J Paper size Coverage Each color 5% Average print volume/month 578 prints/month 374 prints/month...
  • Page 60 ACDN WY1 Europ 26,80 bizhub C3300i ACDN 0Y1 North 26,80 Ameri ACDN WY1 Europ 26,80 Image Transfer belt unit bizhub C4000i AAJR R701 Japan 163,0 E.3.1.10 Replacing the transfer transfer belt unit section North 153,0 Ameri Europ 161,0 bizhub C3300i...
  • Page 61 C4000i/C3300i E MAINTENANCE > 2. Periodical replacement parts list Classification Parts name Parts No. Replacing Descriptions Ref. page cycle North 153,0 Ameri Europ 161,0 bizhub C3300i AAJR R705 North 140,0 Ameri Europ 154,0 Fusing Fusing unit AAJR R702 400,000 E.3.1.12 Replacing the fusing unit...
  • Page 62 C4000i/C3300i E MAINTENANCE > 3. Periodical replacement procedure 3.  Periodical replacement procedure NOTE ▪ The alcohol described in the cleaning procedure of maintenance represents the isopropyl alcohol. 3.1  bizhub C4000i/C3300i 3.1.1  Replacing the tray 1 pick-up roller, tray 1 feed roller 1. Remove the tray 1.
  • Page 63 C4000i/C3300i E MAINTENANCE > 3. Periodical replacement procedure 5. Remove the C-clip [1], pull out the shaft [2], and remove the tray 1 separation roller assy [3]. 6. To reinstall, reverse the order of removal. 7. Select [Service Mode] -> [Counter] -> [Life] and clear the count of [1st Feed Count].
  • Page 64 C4000i/C3300i E MAINTENANCE > 3. Periodical replacement procedure 5. Remove the lever [1] and the E-ring [2]. 6. Pull out the shaft [3], and remove the manual bypass tray pick-up roller [4]. 7. To reinstall, reverse the order of removal.
  • Page 65 C4000i/C3300i E MAINTENANCE > 3. Periodical replacement procedure 3.1.6  Replacing the toner cartridge (1)  Removal procedure NOTE ▪ Although the procedure shown below is for the replacement of the toner cartridge/Y, use the same procedure to replace other colors of toner cartridges.
  • Page 66 C4000i/C3300i E MAINTENANCE > 3. Periodical replacement procedure 6. NOTE ▪ When installing the imaging unit, completely push it in. 7. NOTE ▪ When installing the imaging unit, be sure to tighten the screws from (1) to (2) in that order.
  • Page 67 C4000i/C3300i E MAINTENANCE > 3. Periodical replacement procedure 2. Hold the both handles [1], and remove the waste toner bottle [2]. 3. Clean the surface around the waste toner collecting port. E.5.1.9 Cleaning of the area around the waste toner collecting port 4.
  • Page 68 C4000i/C3300i E MAINTENANCE > 3. Periodical replacement procedure 8. Hold the position [1] and remove the transfer belt unit [2]. NOTE ▪ Do not touch the surface of the transfer belt unit. ▪ Cover the transfer belt unit with something such shade cloth to protect its surface from dust or foreign matter.
  • Page 69 C4000i/C3300i E MAINTENANCE > 3. Periodical replacement procedure 2. Unlock the lock levers [1] of the transfer roller unit (at two places). 3. Holding onto the lock levers [1] (at two places), remove the transfer roller unit [2]. (2)  Reinstall procedure 1.
  • Page 70 C4000i/C3300i E MAINTENANCE > 3. Periodical replacement procedure 2. Open the separation guide [1]. 3. Remove the screw [1], and remove the cover [2]. 4. Remove the cable tie [1] from the main body, and disconnect the connector [2].
  • Page 71 C4000i/C3300i E MAINTENANCE > 3. Periodical replacement procedure 6. Disconnect the connector [1]. NOTE ▪ When removing the connector [1], press the claw to release the lock, then remove it. 7. Remove four screws [1], and remove the fusing unit [2].
  • Page 72 C4000i/C3300i E MAINTENANCE > 3. Periodical replacement procedure 3. Remove the spring [1]. 4. Remove the separation roller assy [1]. NOTE ▪ Make sure not to lose the collar [2] when removing the separation roller assy. 5. Remove the C-clip [1], pull out the shaft [2], and remove the separation roller assy [3].
  • Page 73 C4000i/C3300i E MAINTENANCE > 4. Cleaning parts list 4.  Cleaning parts list • Clean with reference to the numeric values displayed on the total counter or the messages displayed on the control panel. 4.1  bizhub C4000i/C3300i Classification Part name Cleaning cycle Ref.
  • Page 74 C4000i/C3300i E MAINTENANCE > 5. Cleaning/Lubrication procedure 5.  Cleaning/Lubrication procedure NOTE ▪ The alcohol described in the cleaning procedure of maintenance represents the isopropyl alcohol. 5.1  bizhub C4000i/C3300i 5.1.1  Cleaning tray 1 pick-up roller, tray 1 feed roller 1. Remove the tray 1.
  • Page 75 C4000i/C3300i E MAINTENANCE > 5. Cleaning/Lubrication procedure 3. Using a cleaning pad dampened with alcohol, wipe the manual bypass tray separation pad [1]. 5.1.6  Cleaning the transfer belt unit 1. Remove the transfer belt. E.3.1.10 Replacing the transfer belt unit 2.
  • Page 76 C4000i/C3300i E MAINTENANCE > 5. Cleaning/Lubrication procedure 2. Wipe the areas [1] around the waste toner collecting port clean of spilled toner and dirt. 5.1.10  Cleaning of the 2nd image transfer entrance guide 1. Open the right door. 2. Remove the IDC sensor assy.
  • Page 77 C4000i/C3300i E MAINTENANCE > 5. Cleaning/Lubrication procedure 2. Using a cleaning pad dampened with alcohol, wipe the feed roller [1] and pick- up roller [2] clean of dirt. 3. To reinstall, reverse the order of removal. 5.2.2  Cleaning the tray 2/3 separation roller 1.
  • Page 78 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 1. Disassembly/adjustment prohibited items F  DISASSEMBLY/REASSEMBLY 1.  Disassembly/adjustment prohibited items 1.1  Paint-locked screws NOTE ▪ To prevent loose screws, a screw lock in blue or green series color is applied to the screws. ▪ The screw lock is applied to the screws that may get loose due to the vibrations and loads created by the use of machine or due to the vibrations created during transportation.
  • Page 79 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 1. Disassembly/adjustment prohibited items 1.5  Warnings / Precautions during setup or transportation WARNING • Whenever mounting an option on the machine, be attentive to the motion of the other workers performing the task. Another worker may be injured by a pinch point between the machine and the option.
  • Page 80 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 2. Units from which removing is prohibited 2.  Units from which removing is prohibited 2.1  PH unit 2.1.1  Reason for prohibition • The laser runs inside the PH unit. Opening the cover may cause dust to enter and interrupt the laser. Do no remove any screw which may disassemble the PH unit.
  • Page 81 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 3. Disassembly/assembly warning/caution items 3.  Disassembly/assembly warning/caution items 3.1  Removal/installing of PWBs WARNING • When performing disassembly, be sure to unplug the power cord from the power outlet. When the power cord is inserted into the power outlet, some units are still powered even if the POWER switch is turned OFF.
  • Page 82 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 4. bizhub C4000i/C3300i 4.  bizhub C4000i/C3300i 4.1  Exterior parts 4.1.1  Front door 1. By twisting the ends of the stopper [1], remove it from the main body. 2. Remove the screw [2], and remove the front door [3].
  • Page 83 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 4. bizhub C4000i/C3300i 2. Remove the screw [1], and remove the rear cover [2]. 3. To reinstall, reverse the order of removal. 4.1.4  Exit cover 1. Remove the toner filter assy. E.3.1.8 Replacing the toner filter 2.
  • Page 84 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 4. bizhub C4000i/C3300i 2. Hold up the cover [1]. 3. Remove the stopper [2] from the groove [3], and remove the cover [1]. 4. Remove the screw [1], and remove the cover [2] and cover [3].
  • Page 85 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 4. bizhub C4000i/C3300i 4.1.6  Control panel cover 1. Remove the cap [1]. 2. Remove the screw [1]. 3. Remove the cover [3] from the control panel cover [2]. 4. Raise the protrusion [2] of the cover [1] along the groove [3], and remove the cover [1].
  • Page 86 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 4. bizhub C4000i/C3300i 2. Slide the stopper [1]. 3. Hold up the tray 1 [2] to remove it. 4. To reinstall, reverse the order of removal. 4.2  Units 4.2.1  Manual bypass tray unit 1. Open the right door.
  • Page 87 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 4. bizhub C4000i/C3300i 6. Open the manual bypass tray unit [1] and remove it. 7. To reinstall, reverse the order of removal. 4.2.2  PH unit CAUTION • Do not replace the printer head unit with the power cord being connected.
  • Page 88 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 4. bizhub C4000i/C3300i 8. Remove four screws [1], and remove the plate [2]. 9. Remove five screws [1], and remove the plate [2]. 10. Disconnect the flat cable [1], and pass it through the hole [2].
  • Page 89 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 4. bizhub C4000i/C3300i 2. Remove two screws [1], and remove the cover [2]. 3. Remove the screw [1], and remove the harness guide [2] and the gear assy [3]. 4. Disconnect the connector [1], and remove the harness from the harness guide [2].
  • Page 90 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 4. bizhub C4000i/C3300i E.3.1.7 Replacing the Imaging unit 4. Remove the transfer belt unit. E.3.1.10 Replacing the transfer belt unit 5. Remove the toner filter assy. E.3.1.8 Replacing the toner filter 6. Remove the rear cover.
  • Page 91 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 4. bizhub C4000i/C3300i 4. Remove the spring [1] from the spring holder [2]. 5. Remove the cover [1]. 6. Remove the E-ring [1] and two bushings [2]. 7. Remove the manual bypass tray roller unit [3].
  • Page 92 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 4. bizhub C4000i/C3300i 8. Pull the harness [1] out of the hole [2]. 9. Remove the harness from three wire saddles [3]. 10. Pull the harness [4] out of the hole [2]. 11. Remove the screw [1], and remove the guide [2].
  • Page 93 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 4. bizhub C4000i/C3300i 8. Remove four screws [1], and remove the plate [2]. 9. Remove five screws [1], and remove the plate [2]. 10. Remove the harness from six wire saddles [1] and the edge cover [2].
  • Page 94 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 4. bizhub C4000i/C3300i 6. Remove the screw [1]. 7. Remove the harness from the two wire saddles [1] and the harness guide [2]. 8. Disconnect four connectors [3]. 9. Remove three screws [1], and remove the fusing drive unit [2].
  • Page 95 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 4. bizhub C4000i/C3300i 4.3  Boards 4.3.1  Base board (BASEB) 1. Remove the rear cover. F.4.1.3 Rear cover 2. Remove the CPU board. F.4.3.2 CPU board (CPUB) 3. Remove the harness from the wire saddle [1]. 4. Remove all connectors and flat cables.
  • Page 96 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 4. bizhub C4000i/C3300i 6. Remove four screws [1], and remove the plate [2]. 7. Remove five screws [1], and remove the plate [2]. 8. Remove the harness from the wire saddle [1], and disconnect the connector [2].
  • Page 97 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 4. bizhub C4000i/C3300i 2. Turn the main power switch ON while pressing the Stop key. 3. Touch [Machine Type Select]. 4. Enter [Machine] and [Type] information according to the Table: Machine type information. Then touch [Fix].
  • Page 98 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 4. bizhub C4000i/C3300i 4.3.3  DC power supply (DCPS) WARNING • To prevent electric shock, do not touch the hazards area on DC power supply unit with the lid opening for 12 hours after unplugging the power cord.
  • Page 99 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 4. bizhub C4000i/C3300i CAUTION • Make sure that the harness is routed inside the main body. • Make sure that the harness is routed through the wire saddle [1]. 1. Remove the rear cover. F.4.1.3 Rear cover 2.
  • Page 100 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 4. bizhub C4000i/C3300i 5. Remove three screws [1], and remove the DC power supply [2]. 6. To reinstall, reverse the order of removal. 4.3.4  Backup board (ERB) 1. Remove the rear cover. F.4.1.3 Rear cover 2. Remove the cable from four wire saddles [1], and disconnect the connector [2].
  • Page 101 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 4. bizhub C4000i/C3300i 11. Turn ON the main power switch and close the front door. Check to see that warm-up and image stabilization operations are completed normally. 12. Enter the Service Mode again. Make individual adjustments shown in...
  • Page 102 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 4. bizhub C4000i/C3300i 9. Remove three screws [1], and remove the high voltage unit [2]. 10. To reinstall, reverse the order of removal. 4.3.6  Machine condition monitor board/Fr (MCMB/Fr) 1. Remove the control panel cover. F.4.1.6 Control panel cover 2.
  • Page 103 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 4. bizhub C4000i/C3300i F.4.2.7 PWB box 5. Remove the DC power supply. F.4.3.3 DC power supply (DCPS) 6. Disconnect the connector [1]. 7. Remove four screws [2], and remove the color motor [3]. NOTE ▪ When installing the motor, try to insert it straight, and take care not to damage the gears.
  • Page 104 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 4. bizhub C4000i/C3300i 8. Remove the cover [1]. 9. Incline the control panel [1] to about 45 degrees. 10. Pull out the cover [2] from under the cover [3]. 11. Remove the harness from the harness guide [1].
  • Page 105 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 4. bizhub C4000i/C3300i 4.5  Clutches 4.5.1  Bypass tray paper feed clutch (CL2) 1. Open the right door. 2. Remove the manual bypass tray unit. F.4.2.1 Manual bypass tray unit 3. Remove two screws [1], and remove the plate [2].
  • Page 106 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 4. bizhub C4000i/C3300i 5. Remove the harness from the wire saddle [1] and the harness guide [2], and disconnect the connector [3]. 6. Remove two screws [1] and remove the gear assy [2]. 7. Remove the E-ring [1], and remove the registration clutch [2].
  • Page 107 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 4. bizhub C4000i/C3300i 4. Disconnect the connector [1]. 5. Remove the E-ring [2] and remove the ADU transport clutch [3]. 6. To reinstall, reverse the order of removal. 4.5.5  ADU feed clutch (CL6)/ADU reversal clutch (CL7) 1.
  • Page 108 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 4. bizhub C4000i/C3300i 4. Remove two screws [1]. 5. Remove the claw [2] from the hole [3] in the main body, and remove the machine cooling fan assy [4]. 6. Remove the harness from the harness guide [1].
  • Page 109 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 4. bizhub C4000i/C3300i 2. Remove the screw [1], and remove the cover [2]. 3. NOTE [2] [1] < OK > • When mounting the cover, make sure the spring [1] locates within the spring supporting [2].
  • Page 110 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 4. bizhub C4000i/C3300i 5. Remove the screw [1]. 6. Disconnect the connector [2], and remove the temperature/humidity sensor [3]. 7. To reinstall, reverse the order of removal. 4.7.3  Exit path switch solenoid (SD1) 1. Remove the fusing unit.
  • Page 111 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 5. PF-P20/PF-P21 5.  PF-P20/PF-P21 5.1  Rear cover (PF-P20) 1. Remove the paper feed unit from the main body. F.5.4 Paper Feed Unit (PF-P20) 2. Remove two screws [1], and remove the rear over [2]. 3. To reinstall, reverse the order of removal.
  • Page 112 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 5. PF-P20/PF-P21 4. Remove two screws [1], and remove the two plates [2]. 5. Slide the tray 2 back in. 6. Install the tray 1. 7. Remove two screws [1], and remove the plate [2].
  • Page 113 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 5. PF-P20/PF-P21 11. Lift the main body [1] and then remove the paper feed unit [2] from the main body. 5.5  Paper Feed Unit (PF-P21) NOTE ▪ Assign an appropriate number of persons for moving the machine.
  • Page 114 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 5. PF-P20/PF-P21 9. Remove the cover [1]. 10. Disconnect the connector [1]. 11. Remove the screw [1], and remove the plate [2]. 12. Lift the main body [1] and then remove the paper feed unit [2] from the main body.
  • Page 115 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 5. PF-P20/PF-P21 5.7  Drive motor (M1) (PF-P20/PF-P21) 1. Remove the rear cover. F.5.1 Rear cover (PF-P20) F.5.2 Rear cover (PF-P21) 2. Disconnect the connector [1]. 3. Remove four screws [2] and remove the drive motor [3].
  • Page 116 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 5. PF-P20/PF-P21 5.10  Paper feed clutch (CL1) (PF-P20/PF-P21) 1. Remove the rear cover. F.5.1 Rear cover (PF-P20) F.5.2 Rear cover (PF-P21) 2. Remove the drive motor. F.5.7 Drive motor (M1) (PF-P20/PF-P21) 3. Remove the drive assy.
  • Page 117 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 5. PF-P20/PF-P21 4. Remove the harness from three wire saddles [1] and the edge cover [2]. [5] [2] 5. Remove two E-rings [3], two bushings [4] and four screws [5], and remove the drive plate [6].
  • Page 118 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 6. UK-221 6.  UK-221 6.1  Wireless LAN board (UK-221) 1. Slide out the tray 1. 2. Open the front door. 3. Open the right door. 4. Remove two screws [1], and remove the front right cover/1 [2].
  • Page 119 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 7. EK-P08/EK-P09 7.  EK-P08/EK-P09 7.1  USB hub board (EK-P08/EK-P09) 1. Slide out the tray 1. 2. Open the front door. 3. Open the right door. 4. Remove two screws [1], and remove the front right cover/1 [2].
  • Page 120 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 8. EK-P10 8.  EK-P10 8.1  NFC board (EK-P10) 1. Slide out the tray 1. 2. Open the front door. 3. Open the right door. 4. Remove two screws [1], and remove the front right cover/1 [2]. 5. Slide out the NFC board [1].
  • Page 121 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 9. KP-P03 9.  KP-P03 9.1  Keypad (KP-P03) 1. Remove the screw [1], and remove the cover [2]. 2. Disconnect the connector [1]. 3. Remove two screws [2], and remove the keypad [3]. 4. To reinstall, reverse the order of removal.
  • Page 122 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 10. CU-202 (Only for Europe) 10.  CU-202 (Only for Europe) 10.1  Clean unit (CU-202) 1. Push the lock shaft [1] to the left, and remove the clean unit [2]. 2. Disconnect the connector [1]. 3. Remove the screw [2], and remove the earth cable.
  • Page 123 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 10. CU-202 (Only for Europe) 5. Remove six screws [1], remove the clean unit cover assy [2]. 6. Remove the UFP filter [1]. 10.3  Clean unit drive board (CUDB) 1. Remove the clean unit. F.10.1 Clean unit (CU-202) 2.
  • Page 124 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 10. CU-202 (Only for Europe) 3. Remove the exhaust fan assy [1]. 4. Disconnect three connectors [1], and remove the harness from the harness [2] [3] guide [2] and two wire saddles [3]. 5. Remove four screws [1], and remove the exhaust fan/1/2 assy [2] 6.
  • Page 125 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 10. CU-202 (Only for Europe) 9. Disconnect the connector [1], and remove the harness from the wire saddle [2] and two harness guides [3]. 10. Remove two screws [4], and remove the exhaust fan/1 [5].
  • Page 126 C4000i/C3300i F DISASSEMBLY/REASSEMBLY > 10. CU-202 (Only for Europe) 6. Remove the screw [1], and unlock two tabs [2]. 7. Remove the exhaust fan/2 assy [3]. 8. Remove two screws [1], and remove the exhaust fan/2 [2]. 9. To reinstall, reverse the order of removal.
  • Page 127 C4000i/C3300i G MECHANICAL ADJUSTMENT > 1. bizhub C4000i/C3300i G  MECHANICAL ADJUSTMENT 1.  bizhub C4000i/C3300i • No adjustment items are required for this machine.
  • Page 128 C4000i/C3300i H UTILITY MODE > 1. Outline H  UTILITY MODE 1.  Outline NOTE ▪ Keys displayed on screens are different depending on the setting. ▪ For details of the utility functions, refer to ''User's Guide.'' Starting procedure 1. Touch [Utility] on the Home screen.
  • Page 129 C4000i/C3300i H UTILITY MODE > 2. Accessibility 2.  Accessibility Key name Function/Precondition Touch Panel Adjustment Brightness Adjustment Key Repeat Start/Interval Time System Auto Reset Confirmation Auto Reset Confirmation Enlarge Display Mode Confirmation Message Display Time Color Reversal Screen Display Setting...
  • Page 130 C4000i/C3300i H UTILITY MODE > 3. Counter 3.  Counter Key name Function/Precondition Print Other Eco Info [Power Consumption] and [CO2 Emission] will not be displayed when [Service Mode] -> [System 2] -> [Display Eco Index] -> [Power Savings Display Level] is set to “OFF.”...
  • Page 131 C4000i/C3300i H UTILITY MODE > 4. Utility 4.  Utility 4.1  Information Key name Function/Precondition Device Information Change User Password • When conducting user authentication (MFP only), it will be displayed when the authentication is complete. • When conducting user authentication or account track input, it will be displayed when login is authenticated as user box administrator.
  • Page 132 C4000i/C3300i H UTILITY MODE > 4. Utility Key name Function/Precondition • It will not be displayed when [Service Mode] -> [Billing Setting] -> [Management Function Choice] is set to “Vendor 2.” Page Number Print It will be displayed when [Admin.] -> [Security] -> [Administrator Security Levels] is set to “Level 2.”...
  • Page 133 C4000i/C3300i H UTILITY MODE > 4. Utility Key name Function/Precondition Black Overprint TIFF Setting Auto Paper Select When “Auto” is selected and paper larger than the image size is not in the paper trays, paper size error occurs. Security Setting...
  • Page 134 C4000i/C3300i H UTILITY MODE > 5. Language Selection 5.  Language Selection Key name Function/Precondition Language Selection Display The language as a default depend on the marketing area set in [Marketing Area] available from [System 1] under Service Mode. Panel Keyboard Language Selection...
  • Page 135 C4000i/C3300i H UTILITY MODE > 6. Administrator 6.  Administrator 6.1  Outline NOTE ▪ The Administrator Settings will be available by entering the administrator password (16 digits) set by the Administrator Settings or Service Mode. (The administrator password is initially set to “1234567812345678.”) ▪...
  • Page 136 C4000i/C3300i H UTILITY MODE > 6. Administrator Key name Function/Precondition • When activating i-Option, MFP accesses to KM license server via WebDAV connection. Set the proxy server setting in [Administrator] -> [Network] -> [WebDAV Settings] -> [Proxy Setting for Remote Access] as occasion demands.
  • Page 137 C4000i/C3300i H UTILITY MODE > 6. Administrator Key name Function/Precondition Mobile Connection Settings Simple Connection Setting QR Code Display Setting Enable NFC This setting is synchronized with [Admin.] - [User Auth/ Account Track] -> [Authentication Type] -> [Enable NFC].
  • Page 138 C4000i/C3300i H UTILITY MODE > 6. Administrator 6.3.16  Default Bypass Paper Type Setting Key name Function/Precondition Default Bypass Paper Type Setting 6.3.17  Page Number Print Position Key name Function/Precondition Page Number Print Position 6.4  Security Key name Function/Precondition Certificate Verification Settings Restrict User Access Biometric/IC Card •...
  • Page 139 C4000i/C3300i H UTILITY MODE > 6. Administrator Key name Function/Precondition USB Connection Permission If “Restrict” is selected in [External Memory (Administrator)], [TPM Key Backup] is restricted in addition to the setting functions that can be set in [ON]. Also, USB memory is not available for the following functions.
  • Page 140 C4000i/C3300i H UTILITY MODE > 6. Administrator Key name Function/Precondition have executed the external server authentication reaches the maximum number of users this machine can manage, authentication of any new users will not be permitted. If you select “Allow,” the oldest authenticated user information is erased and the new user is registered.
  • Page 141 C4000i/C3300i H UTILITY MODE > 6. Administrator 6.6  Network Key name Function/Precondition VLAN VLAN ID Settings Settings TCP/IP TCP/IP Setting1 Wired Setting (*1) Setting Wireless Setting (*1) TCP/IP Setting2 - Filtering Type IP Address Setting will be available when [Administrator] -> [Network] -> [TCP/IP Setting] -> [Filtering Type] is set to “IP Filtering Address Filtering.”...
  • Page 142 C4000i/C3300i H UTILITY MODE > 6. Administrator Key name Function/Precondition BMLinkS Settings (Only for Japan) SSDP Settings Web Browser Setting To enable the Web browser function, this machine is automatically connected to the License Management Server (LMS) on the Internet in order to register the license. Check that this machine can be connected to the Internet before beginning this procedure.
  • Page 143 C4000i/C3300i H UTILITY MODE > 6. Administrator 6.7  Printer Settings Key name Function/Precondition Basic Setting Print/Fax Output PCL Setting Brightness Contrast Saturation Color Balance PS Setting Brightness Contrast Saturation Color Balance Security Setting Print XPS/OOXML Errors Interface Setting Network Timeout...
  • Page 144 C4000i/C3300i H UTILITY MODE > 7. Expert Adjustment 7.  Expert Adjustment NOTE ▪ It will not be displayed when [Service Mode] -> [Billing Setting] -> [Management Function Choice] shows that the “Vendor 2” is mounted. (It will be displayed when the Key Counter is mounted or [Service Mode] -> [System 2] -> [Software Switch Setting] shows that switch No.33 is set to [00000001] at Bit assignment/[01] at HEX assignment.)
  • Page 145 C4000i/C3300i H UTILITY MODE > 8. Storage Management 8.  Storage Management Function Name Function/Precondition Check Capacity Overwrite All Data + Format Overwrite All Data - Report Settings Encryption setting Don't forget the Encryption. Format • It is subject to logical formatting here, therefore if starting with physical formatting, follow as [Service Mode] ->...
  • Page 146 C4000i/C3300i H UTILITY MODE > 9. Device Information 9.  Device Information Function Name Function/Precondition Function Version IPv4 Address IPv6 Address Serial Number Contact Telephone Number Auth. function list display QR Code Display Setting It will be displayed when [Administrator] -> [System Settings] -> [System Connection Setting] -> [Mobile Connection Settings] ->...
  • Page 147 C4000i/C3300i H UTILITY MODE > 10. Remote Panel 10.  Remote Panel Function Name Function/Precondition Remote Panel Operation It will be displayed when [Administrator] -> [Network] -> [Remote Panel Settings] -> [Remote Panel Client Settings] is set to “ON.” H-20...
  • Page 148 C4000i/C3300i H UTILITY MODE > 11. Card Authentication 11.  Card Authentication Function Name Function/Precondition IC Card type setting It will be displayed when [Service Mode] -> [Billing Setting] -> [Authentication Device2] is set to “Card.” Operation Settings Authentication Card ID...
  • Page 149 C4000i/C3300i H UTILITY MODE > 12. Supplementary explanation of utility mode 12.  Supplementary explanation of utility mode 12.1  MAINTENANCE 12.1.1  License Settings Get Request Code • To display and print a request code and serial number used to activate i-Option. <Procedure> 1. Touch [Get Request Code], and [OK].
  • Page 150 C4000i/C3300i H UTILITY MODE > 12. Supplementary explanation of utility mode • Types of data that can be exported: • Address Book, Authentication Data, Network Settings, User Setting, Administrator Setting, Custom Display Settings, Cloud Connection Setting, External Certificate, Accessibility <Procedure>...
  • Page 151 C4000i/C3300i H UTILITY MODE > 12. Supplementary explanation of utility mode Setting item Default setting ○ NOTE ▪ Note that setting Enhanced Security Mode to “ON” disables the following functions. ▪ Print Data Capture (forcibly prohibited when Enhanced Security Mode is set to “ON”) ▪...
  • Page 152 C4000i/C3300i H UTILITY MODE > 12. Supplementary explanation of utility mode Function Name Contents Default setting When Enhanced Security mode is set to “ON” Release Time Settings To set the period of time to be elapsed before the 5 min.
  • Page 153 C4000i/C3300i H UTILITY MODE > 12. Supplementary explanation of utility mode Function Name Contents Default setting When Enhanced Security mode is set to “ON” External Memory Specify whether to allow users to print and read files Save Document: Restrict (not to be changed)
  • Page 154 C4000i/C3300i H UTILITY MODE > 12. Supplementary explanation of utility mode NOTE ▪ If [Admin.] -> [Security] -> [Enhanced Security Mode] is set to “ON,” selecting “Disable” in this setting cancels enhanced security mode. ▪ “Enable” cannot be selected when [Service Mode] -> [Enhanced Security] -> [CE Authentication] is set to “OFF.” [CE Authentication] cannot be set to “OFF”...
  • Page 155 C4000i/C3300i H UTILITY MODE > 12. Supplementary explanation of utility mode • To use the FeliCa and Type A cards together, select [FeliCa+TypeA], [SSFC+TypeA], [FCF+Type A], [FCF(Campus)+Type A], or [FeliCa(Proprietary Card)+Type A]. When [SSFC+TypeA] is selected, detailed information such as the company code or company identification code is registered.
  • Page 156 C4000i/C3300i H UTILITY MODE > 12. Supplementary explanation of utility mode • The remote operations are disabled under the following conditions: • Service mode operations are being performed on the machine. • Remote operations are already performed from another PC.
  • Page 157 C4000i/C3300i H UTILITY MODE > 12. Supplementary explanation of utility mode Setting item Contents Default setting Wireless Only Select this option to use this machine only in the wireless LAN environment. This machine runs as a wireless LAN adapter in the wireless LAN environment.
  • Page 158 C4000i/C3300i H UTILITY MODE > 12. Supplementary explanation of utility mode Device Setting Allows you to check the MAC address of the wireless network adapter. Display Connected Displays a list of names and MAC addresses of wireless LAN adapters that are connected to the access point.
  • Page 159 C4000i/C3300i H UTILITY MODE > 12. Supplementary explanation of utility mode NOTE ▪ If the machine relay server is used as a server on the data providing side, the SMB protocol will not be used. When configuring the settings for SMB with the download protocol...
  • Page 160 C4000i/C3300i H UTILITY MODE > 12. Supplementary explanation of utility mode NOTE ▪ Once a password is set, be sure not to forget it. It is required for reset. ▪ Please refer to “ I.16.2.2 (6) Auto update by relay server”...
  • Page 161 C4000i/C3300i H UTILITY MODE > 12. Supplementary explanation of utility mode NOTE ▪ Do not set the power to OFF under the following state. ▪ It takes about 45 seconds from touching [Immediate Update] -> [Start] to the next operation of the MFP (Auto Power OFF).
  • Page 162 C4000i/C3300i I SERVICE MODE > 1. Advance checks I  SERVICE MODE 1.  Advance checks Before attempting to work adjustments and settings, the following advance checks must be made. Check to see if: • The power supply voltage meets the specifications. • The power supply is properly grounded.
  • Page 163 C4000i/C3300i I SERVICE MODE > 2. Outline 2.  Outline NOTE ▪ Ensure appropriate security for Service Mode function setting procedures. They should NEVER be shown to any unauthorized person not involved with service jobs. Starting procedure 1. Touch [Utility] on the Home screen.
  • Page 164 C4000i/C3300i I SERVICE MODE > 3. SETUP WIZARD 3.  SETUP WIZARD • Use of the Setup Wizard function allows those items that need to be set during the setup procedure to be extracted from the Service Mode and set. • This enables efficient selection and setting of Service Mode functions during the setup procedure.
  • Page 165 C4000i/C3300i I SERVICE MODE > 4. Time Zone/Date & Time Input mode 4.  Time Zone/Date & Time Input mode • This mode is used to set time-of-day and date. • The set time zone/date & time are automatically reflected in the date and time setting of Administrator Settings.
  • Page 166 C4000i/C3300i I SERVICE MODE > 5. Search 5.  Search • Searches parameters that include the entered keyword. • You can display the function screen from the search results. <Procedure> 1. Touch [Search] at the initial screen of Service Mode. 2. Enter the desired search keyword.
  • Page 167 C4000i/C3300i I SERVICE MODE > 6. Machine 6.  Machine 6.1  Fusing Temperature • To adjust individually the temperature of the heating roller for each type of paper, thereby coping with varying fusing performance under changing environmental conditions. • When fusing performance is poor, or wax streak or offset occurs when the type of paper is changed or environmental conditions change.
  • Page 168 C4000i/C3300i I SERVICE MODE > 6. Machine <Procedure> 6.3.2  Printer Image Centering Side 1 • To vary the print start position in the main scan direction for each paper source. • The PH unit has been replaced. • A paper feed unit has been added.
  • Page 169 C4000i/C3300i I SERVICE MODE > 6. Machine 9. If width A is outside the target, change the setting again and make a check again. 10. If width A falls within the target, touch [END]. 6.3.5  Paper Feed Direction Adj. • To synchronize the paper transport speed with the image writing speed.
  • Page 170 C4000i/C3300i I SERVICE MODE > 6. Machine Check Procedure Check point X, Y Adjustment for X direction: If the cross deviates in the direction of A, Check point X decrease the setting. If the cross deviates in the direction of B, increase the setting.
  • Page 171 C4000i/C3300i I SERVICE MODE > 6. Machine 3. Using the produced test pattern, adjust so that the gray line on each color pattern extends in parallel with the main scanning direction. Follow the steps given below to calculate the setting value of each of cyan, magenta, and yellow: 1.
  • Page 172 C4000i/C3300i I SERVICE MODE > 7. Imaging Process Adjustment 7.  Imaging Process Adjustment 7.1  Stabilizer • Use if an image problem persists even after gradation adjustment has been executed. Mode Item Initialize+Image Stabilization To carry out an image stabilization sequence after the historical data of image stabilization control has been initialized.
  • Page 173 C4000i/C3300i I SERVICE MODE > 7. Imaging Process Adjustment 7.5  TCR Level Setting • To adjust the T/C control level when an abnormal image density occurs as a result of a change in the amount of charge of toner and carrier due to an environmental change.
  • Page 174 C4000i/C3300i I SERVICE MODE > 7. Imaging Process Adjustment <Procedure> 1. Select [2nd Transfer Adj]. 2. Select the Image side paper type with the transfer failure. 3. Enter the new setting from the [+] / [-] keys. To automatically control the 2nd image transfer output without using the 2nd image transfer voltage fine adj value, press [Auto].
  • Page 175 C4000i/C3300i I SERVICE MODE > 8. CS Remote 8.  CS Remote 8.1  Remote Care 8.1.1  Outline • CS Remote Care enables the machine and the computer at CS Remote Care center to exchange data through telephone/fax line, network or E-mail in order to control the machine.
  • Page 176 C4000i/C3300i I SERVICE MODE > 8. CS Remote NOTE ▪ Heart Beat is a feature that uploads a Heart Beat file to the registered web server at a specified interval to report that the device is operating. Heart Beat files include total counter and status information.
  • Page 177 C4000i/C3300i I SERVICE MODE > 8. CS Remote 8.1.6  Checking the transmission log • The transmission log list will be output to be checked. <Procedure> 1. Touch [CS Remove Care] -> [Maintenance/Default Settings] -> [Detail Setting]. 2. Touch [Communication Log Print].
  • Page 178 C4000i/C3300i I SERVICE MODE > 8. CS Remote Setting item Contents Error count data Service count data Life count data, Life cycle data CSRC-System data, Device config data History data EKC data Adjustment data Coverage data [10] Not used...
  • Page 179 C4000i/C3300i I SERVICE MODE > 8. CS Remote Initial Transmission • Touching the Initial Transmission key will sent the information to the CS Remote Care center to register the machine. (b)  Date & Time Setting • To set the data and time-of-day.
  • Page 180 C4000i/C3300i I SERVICE MODE > 8. CS Remote • To notify the Center, select the notification item to the Center. Setting item Contents No Notification Select it to disable the report to the center. Sales count data Error count data...
  • Page 181 C4000i/C3300i I SERVICE MODE > 8. CS Remote Setting item Contents Setting value Default setting Connection Time-out To set the timeout period for transmission. 30 to 300 Sec 60 Sec Authentication To set whether or not to authenticate during transmission via SMTP server.
  • Page 182 C4000i/C3300i I SERVICE MODE > 8. CS Remote 8.1.9  Product Auth. Settings Product Authentication • To set whether or not to enable product authentication. NOTE ▪ When changing this setting under the condition where http is used for CS Remote Care communication, you need to perform RAM Clear and then initial transmission again.
  • Page 183 C4000i/C3300i I SERVICE MODE > 8. CS Remote ▪ At the first time that the main power is turned ON (reboot) after importing the CSRC server information under [Service Mode] -> [Machine Update Settings] -> [Machine Auto Update Setting] -> [Machine Import Setting].
  • Page 184 C4000i/C3300i I SERVICE MODE > 8. CS Remote Company Code Setting item Contents Setting range Default setting Company Code To set the company code. 001 - 999 Check Connection • To check the connection with the pre-check server. • To display the connection server.
  • Page 185 C4000i/C3300i I SERVICE MODE > 8. CS Remote Error code Contents Solution 0### Transmission error Check the user's http server system settings. ###: http responding code (hexadecimal) • Authentication setting for address of the For http responding code, see RFC issued by IETF after converting destination where the server is connected hexadecimal number into decimal one.
  • Page 186 C4000i/C3300i I SERVICE MODE > 8. CS Remote Error code Contents Solution 3011 http request result problem • Connection to the proxy server failed. 3012 http request result problem • The proxy server refused CONNECT request. 3013 http request result problem •...
  • Page 187 C4000i/C3300i I SERVICE MODE > 9. System 1 9.  System 1 9.1  Marketing Area • To make the various settings (language, paper size, fixed zoom ratios, etc.) according to the applicable marketing area. • Upon setup. Marketing Area • Set the applicable marketing area.
  • Page 188 C4000i/C3300i I SERVICE MODE > 9. System 1 9.2  Serial Number • To register the serial numbers of the machine and options. • Printer, Output Option, Duplex, Vendor • The numbers will be printed on the list output. • To use the serial number as device ID during CS Remote Care communication.
  • Page 189 C4000i/C3300i I SERVICE MODE > 9. System 1 9.7  Warm-up 9.7.1  Change Warm Up Time • To change warm up completion time. • Mode is changed to Mode 2 in case the paper gets curled significantly when black printing is conducted immediately after warm up at Mode •...
  • Page 190 C4000i/C3300i I SERVICE MODE > 10. System 2 10.  System 2 10.1  Storage Installed Setting • To set the installation status of the MFP storage. NOTE ▪ [Installed] is normally selected for the MFP. ▪ For putting the following order [System 1] -> [initialization] into practice, the set becomes [Not Installed], causing an error.
  • Page 191 C4000i/C3300i I SERVICE MODE > 10. System 2 Near Life Display Settings • To set whether or not to display the life warning of individual consumables. • When [Do Not Display] is selected, a warning is not displayed at the time of life detection.
  • Page 192 C4000i/C3300i I SERVICE MODE > 10. System 2 Bit Assignment HEX Assignment Details Default value (Bit/HEX) 00000000 “Change Setting” and “Finish” keys become available after 00000000 / 00 the document has been scanned. 10000000 Keys unavailable (copy cycle is started) 10.4.4  SW No.051...
  • Page 193 C4000i/C3300i I SERVICE MODE > 10. System 2 NOTE ▪ The sensitive area of the control panel can be expanded by selecting “16 dots” or “9 dots” on the software switch No.143. Note that the control panel’s sensitive area expanded in this manner may not detect touches properly.
  • Page 194 C4000i/C3300i I SERVICE MODE > 10. System 2 Bit Assignment HEX Assignment Details Default value (Bit/HEX) 00000000 Hide 00000010 / 02 00000010 Display Reference • [Service Mode] -> [System 2] -> [Unit Change] 10.4.14  SW No.152 • The E-mail body print settings of E-Mail RX Print...
  • Page 195 C4000i/C3300i I SERVICE MODE > 10. System 2 Bit Assignment HEX Assignment Details Default value (Bit/HEX) 00000000 Display 10000000 / 80 (Japan/North America/ 10000000 Do not display Europe) 00000000 / 00 (Others) 10.4.22  SW No.230 HEX 08 • Setting for the display of consumable level and warning. (PSES, MIB, Printfleet, SiteAudit)
  • Page 196 C4000i/C3300i I SERVICE MODE > 10. System 2 7. Using the “binary” command, set the File transfer mode to the binary transfer. 8. Using the “get” command, transfer the data for capture to PC. 9. Finish the command prompt.
  • Page 197 10.10  Import Config. Data 10.10.1  BootUp Screen • To customize the BootUp Screen displayed upon machine start-up. • Use this feature when changing the Konica Minolta logo displayed on the control panel upon start-up for client’s intended use of the machine. NOTE ▪...
  • Page 198 C4000i/C3300i I SERVICE MODE > 10. System 2 Items Contents Color 256 colors (Palette that the machine specifies is used.) <Procedure> 1. Using the dedicated image creation tool to create the image data satisfying the specifications mentioned above. 2. To create a data as a zip format file, compress the bin file of the same name (image data) and the Version.txt file (version information) in one zip file.
  • Page 199 C4000i/C3300i I SERVICE MODE > 10. System 2 10.11  Install Data • To install voice data into MFP. • Selection of [OEM] makes customization of driver name, etc. possible by writing the OEM extended character string in the firmware package and downloading it.
  • Page 200 C4000i/C3300i I SERVICE MODE > 10. System 2 • This setting allows us to understand the trend in the market and the usage of MFP by collecting and counting frequency of use by each function. • The collected information can be obtained only via CSRC and cannot be displayed on the control panel or printed.
  • Page 201 C4000i/C3300i I SERVICE MODE > 10. System 2 3. Select a model in [Model]. 4. Select a preset pattern or marketing area in [Preset]. (The number of functions displayed in the Function list below decreases in the order of Full > Standard > Basic.) 5.
  • Page 202 C4000i/C3300i I SERVICE MODE > 10. System 2 Setting value Detail Default setting Mode 1 * • Rotates the fusing roller for a certain distance when the machine has been in standby mode for over 6 hours. • Rotates the fusing roller for a certain distance when the machine has been in energy save mode for over 13 days.
  • Page 203 C4000i/C3300i I SERVICE MODE > 11. Counter 11.  Counter 11.1  Outline • The counter displays the counts of various counters to allow the technical representative to check or set as necessary. <Common procedure> 1. Call the Service Mode to the screen.
  • Page 204 C4000i/C3300i I SERVICE MODE > 11. Counter Counter item Counting method 1st Feed Retry Count Count the frequency of paper feed retry of tray 1. 2nd Feed Retry Count Count the frequency of paper feed retry of tray 2.
  • Page 205 C4000i/C3300i I SERVICE MODE > 11. Counter 11.8  Service Call History (Data) • To display the trouble history in chronological order. • Display the latest 50 trouble codes. 11.9  Paper Jam History • To display the jam history in chronological order.
  • Page 206 C4000i/C3300i I SERVICE MODE > 12. List Output 12.  List Output 12.1  Individual list print output • Output the selected list data on the paper. • You can select multiple lists. However, only items displayed on the same screen can be selected at a time.
  • Page 207 C4000i/C3300i I SERVICE MODE > 13. State Confirmation 13.  State Confirmation 13.1  Sensor Check • To display the states of the input ports of sensors and switches when the machine remains stationary. • Used for troubleshooting when a malfunction or a misfeed occurs.
  • Page 208 C4000i/C3300i I SERVICE MODE > 13. State Confirmation Charging DC Output Value • Shows the DC current value applied to the charging roller of toner during print image formation. Charging AC Output Value 1 • Shows the AC voltage value applied to the charging roller of toner during print image formation.
  • Page 209 C4000i/C3300i I SERVICE MODE > 13. State Confirmation NOTE ▪ To exit from the load check mode, be sure to turn off and on the main power switch. At the point when you display [Service Mode] -> [State Confirmation] -> [Load Check], MFP enters into load check mode.
  • Page 210 C4000i/C3300i I SERVICE MODE > 13. State Confirmation 13.9  Self-diag. (Full/Individual) 13.9.1  Overview of self-diagnostic function • Conducts diagnosis for the defective and replaced areas of memory and various boards in main body when a trouble code is output or a trouble such as main body activation failure occurs, and identifies the parts need to be replaced.
  • Page 211 C4000i/C3300i I SERVICE MODE > 13. State Confirmation Self-diag. (Full) Flow Start Self-diag. (Full) Diagnosis result Display Error Code key Display error codes Troubleshooting against each error code Finish self diagnosis NOTE ▪ Only displays the detected error codes.
  • Page 212 C4000i/C3300i I SERVICE MODE > 13. State Confirmation 13.9.3  Self-diag. (Individual) (1)  MicroSD Check • To check each item of NVMeSSD individually. Diagnosis item Relevant electrical parts Device recognition MicroSD (MicroSD), CPU board (CPUB) R/W Check MicroSD (MicroSD) S.M.A.R.T diag. MicroSD (MicroSD)
  • Page 213 C4000i/C3300i I SERVICE MODE > 13. State Confirmation (5)  CPU Board Check • To check each item of the CPU board individually. Diagnosis item Relevant electrical parts S800 Compress/ Decompression check CPU board (CPUB) S800 Output image path check CPU board (CPUB)
  • Page 214 C4000i/C3300i I SERVICE MODE > 14. Test Mode 14.  Test Mode 14.1  Test Pattern • Output the test pattern to check the image on the printer side. • The machine searches through the paper sources in the order of tray 2, tray 3, tray 4, and tray 1 for paper of the maximum size for printing.
  • Page 215 C4000i/C3300i I SERVICE MODE > 15. Network Settings 15.  Network Settings 15.1  2nd Network Setting NOTE ▪ Before making settings, note the network environment of the customer and make the settings to suit the environment. 2nd network card settings • To be configured when an optional Upgrade Kit (wireless LAN) has been installed in this machine.
  • Page 216 C4000i/C3300i I SERVICE MODE > 15. Network Settings WebDAV Synchronize • To set whether to synchronize with [WebDAV Client Settings] in Administrator settings. • When [Synchronize] is set, operation is performed in accordance with the configuration of the [WebDAV Client Settings] within the Administrator settings.
  • Page 217 C4000i/C3300i I SERVICE MODE > 15. Network Settings Existence Notice Interval • To set the time interval used to send existence notice packets for existence notice from the MFP to the XMPP server. Setting range Default setting 1 to 3600 sec.
  • Page 218 C4000i/C3300i I SERVICE MODE > 16. Machine Update Setting 16.  Machine Update Setting 16.1  Internet ISW 16.1.1  Internet ISW Set • To use when upgrading the firmware by Internet ISW. • Each setting such as Server setting will be valid by setting this to “ON”.
  • Page 219 C4000i/C3300i I SERVICE MODE > 16. Machine Update Setting • The firmware is downloaded and updated successively. During the firmware download and update, MFP cannot be used. <Procedure> 1. Select [Download/Update]. 2. Touch [Start] to start downloading the firmware.
  • Page 220 C4000i/C3300i I SERVICE MODE > 16. Machine Update Setting A sample of C_UpdateList.ini Setting item Description Parameter list [1] [FirmWare] Firmware updating information Version, NumberOfFiles, FilePath [2] [LoadableDriver] Loadable driver updating information Version, NumberOfFiles, FilePath [3] [Config] Configuration files updating information...
  • Page 221 C4000i/C3300i I SERVICE MODE > 16. Machine Update Setting Create a configuration file 1. Select [Service Mode] -> [Machine Update Setting] -> [Machine Auto Update Setting] -> [Machine Export Setting]. 2. Insert a USB memory into the USB port.
  • Page 222 C4000i/C3300i I SERVICE MODE > 16. Machine Update Setting NOTE ▪ It will not be displayed when [Service Mode] -> [Network Settings] -> [Remote Service Setting] -> [Function Settings] -> [Enable Settings] is set to “ON.” [Machine Auto Update setting] in “Administrator” is not applicable.
  • Page 223 C4000i/C3300i I SERVICE MODE > 16. Machine Update Setting Setting item Description Setting Update Time Touch Clear to set the time to update the machine. Time 00 to 23 o’clock Minute 00 to 59 Minutes Polling Settings To set the polling period or day of the week and clock Set Interval.
  • Page 224 C4000i/C3300i I SERVICE MODE > 16. Machine Update Setting Error code Cause of error Solution T10001 • The C_UpdateList. data has not been • Download the file again. properly downloaded • Check to see if the file on the server is correct.
  • Page 225 C4000i/C3300i I SERVICE MODE > 16. Machine Update Setting Setting item Description Update File Download Access the program server periodically, and set whether or not to use the function to obtain the latest update file. Obtain Set the address of the file storage server.
  • Page 226 C4000i/C3300i I SERVICE MODE > 16. Machine Update Setting Setting item Description Setting Default setting SMB Setting Host Name Set the host name for the SMB server. Alphanumeric characters and symbols (up to 253 characters) File Path Set the file path used for SMB server communication.
  • Page 227 C4000i/C3300i I SERVICE MODE > 16. Machine Update Setting The latest five logs can be checked. 16.2.7  Manually Update • This is displayed when [Auto Update] is set to [ON] in [Service Mode] -> [Machine Update Setting] -> [Machine Auto Update setting] ->...
  • Page 228 C4000i/C3300i I SERVICE MODE > 16. Machine Update Setting Data to be exported External Cert (which is retained) (*) Accessibility (*) Authentication customize data • *: It will be displayed when [Service Mode] -> [System 2] -> [Maintenance Mode] is set to [Effective], and [Admin.] -> [Security] ->...
  • Page 229 C4000i/C3300i I SERVICE MODE > 16. Machine Update Setting Connection Recipient MFP Delivering and setting values of recipient MFP (serial Delivering and setting values of recipient MFP (serial No.1X) No.2) Delivering and setting values of recipient MFP (serial Recipient MFP (serial No.1) No.X)
  • Page 230 C4000i/C3300i I SERVICE MODE > 16. Machine Update Setting Error code list Error code Description N***** Communication error E00001 The USB memory is not connected to the originating MFP. E00002 The CSV file in the USB memory cannot be read.
  • Page 231 J BILLING SETTING/ENHANCED SECURITY/DEBUG SETTINGS > 1. BILLING bizhub C4000i/C3300i SETTING J  BILLING SETTING/ENHANCED SECURITY/DEBUG SETTINGS 1.  BILLING SETTING 1.1  Outline Starting procedure 1. Call the initial screen of Service Mode. 2. Press the following keys in this order. • Stop -> 9 3.
  • Page 232 J BILLING SETTING/ENHANCED SECURITY/DEBUG SETTINGS > 1. BILLING bizhub C4000i/C3300i SETTING 1.2.3  Count by the combination of each setting • The count method depends on the combination of the Counter Setting. • The following shows count methods that are the combination of each setting.
  • Page 233 J BILLING SETTING/ENHANCED SECURITY/DEBUG SETTINGS > 1. BILLING bizhub C4000i/C3300i SETTING ▪ Use the loadable driver in advanced combination with the firmware version. Authentication device Loadable driver name (KM standard setting) Compatible IC cards AU-201S AU-201S loadable driver FeliCa IDm, FeliCa SSFC, FeliCa FCF, FeliCa...
  • Page 234 J BILLING SETTING/ENHANCED SECURITY/DEBUG SETTINGS > 1. BILLING bizhub C4000i/C3300i SETTING Authentication device Loadable driver name (KM standard setting) Compatible IC cards KM USB Reader v2 HID iCLASS HID iCLASS Note *1 ▪ A combination of the loadable driver and the IC card information setting file will be supplied as a loadable driver by KM.
  • Page 235 J BILLING SETTING/ENHANCED SECURITY/DEBUG SETTINGS > 1. BILLING bizhub C4000i/C3300i SETTING 2. Access the following URL using the PC connected to the Internet. https://lms.konicaminolta.com/license/KM/support.aspx 3. Click [CE Login]. 4. Enter [E-Mail Address] and [Password], and click [Login]. 5. Click [Generate License Code].
  • Page 236 J BILLING SETTING/ENHANCED SECURITY/DEBUG SETTINGS > 1. BILLING bizhub C4000i/C3300i SETTING 7. Click [Next]. 8. Enter the token number written in the token certification, and select the product description. 9. Click [Add]. 10. Confirm the registered items, and click [Next].
  • Page 237 J BILLING SETTING/ENHANCED SECURITY/DEBUG SETTINGS > 1. BILLING bizhub C4000i/C3300i SETTING 11. Click [Generate License Code]. 12. LMS issues license code and function code. 13. Write down the serial number, license code and function code. <When activating with an USB memory>...
  • Page 238 J BILLING SETTING/ENHANCED SECURITY/DEBUG SETTINGS > 1. BILLING bizhub C4000i/C3300i SETTING 17. Follow the massage appearing on the screen and turn OFF and ON the main power switch. <When activating with an USB memory> This step is unnecessary. Proceed to the next step.
  • Page 239 J BILLING SETTING/ENHANCED SECURITY/DEBUG SETTINGS > 1. BILLING bizhub C4000i/C3300i SETTING 6. Enter the serial number of the target MFP, and click [Retrieve]. NOTE ▪ Make sure to enter alphabet letters of the serial number in all capital letters. 7. Select the token to be deactivated, and click [Registration].
  • Page 240 J BILLING SETTING/ENHANCED SECURITY/DEBUG SETTINGS > 1. BILLING bizhub C4000i/C3300i SETTING 10. Select [Service Mode] -> [Billing Setting] -> [License Management]. 11. Select [Deactivation] -> [Function Code] or [Deactivation Code], and enter the function code and the deactivation code confirmed at Step9.
  • Page 241 J BILLING SETTING/ENHANCED SECURITY/DEBUG SETTINGS > 1. BILLING bizhub C4000i/C3300i SETTING Serial Number 0123456789012 Deactivation 01234-56789-01234-56789-01234-56789-01234 Complete Code Restart 14. Touch [Restart]. <When deactivating with an USB memory> This step is unnecessary. Proceed to the next step. 15. Access to the LMS and login again.
  • Page 242 J BILLING SETTING/ENHANCED SECURITY/DEBUG SETTINGS > 1. BILLING bizhub C4000i/C3300i SETTING <Procedure> 1. Select [Service Mode] -> [Billing Setting] -> [License Management]. 2. Select [Repair] -> [Repair Request Code]. Repair Request Code Repair Code Repair 3. Write down or print out the serial number, repair request code and request code.
  • Page 243 J BILLING SETTING/ENHANCED SECURITY/DEBUG SETTINGS > 1. BILLING bizhub C4000i/C3300i SETTING Serial Number 0123456789012 Repair 01234-56789-01234-56789-01234-56789-01234 Request Code Request Code 01234-56789-01234-56789-01234-56789 4. Access the following URL using the PC connected to the Internet. • https://lms.konicaminolta.com/license/KM/support.aspx 5. Click [CE Login]. 6. Enter [E-Mail Address] and [Password], and click [Login].
  • Page 244 J BILLING SETTING/ENHANCED SECURITY/DEBUG SETTINGS > 1. BILLING bizhub C4000i/C3300i SETTING 9. LMS issues repair permission code. 10. Write down the serial number and repair permission code. 11. Select [Service Mode] -> [Billing Setting] -> [License Management]. 12. Select [Repair] -> [Repair Code], and enter the repair code confirmed at step10.
  • Page 245 J BILLING SETTING/ENHANCED SECURITY/DEBUG SETTINGS > 1. BILLING bizhub C4000i/C3300i SETTING Repair Repair/Request Request Code Repair Repair Code 13. Touch [Apply]. Repair Repair/Request Request Code Repair Repair Code 12345-67890-12345-67890-12345-67890-12345 14. After repair is completed, the machine restarts automatically. 1.6.4  Initialize • To initialize license management information.
  • Page 246 J BILLING SETTING/ENHANCED SECURITY/DEBUG SETTINGS > 1. BILLING bizhub C4000i/C3300i SETTING 6. After completing the initialization, follow the message appearing on the screen and turn OFF and ON the main power switch. 1.6.5  Request Code • To display and print request code and serial number.
  • Page 247 J BILLING SETTING/ENHANCED SECURITY/DEBUG SETTINGS > 2. ENHANCED bizhub C4000i/C3300i SECURITY 2.  ENHANCED SECURITY 2.1  Outline Starting procedure 1. Call the initial screen of Service Mode. 2. Press the following keys in this order. • Stop -> 0 -> Clear 3. Call the Enhanced Security screen.
  • Page 248 J BILLING SETTING/ENHANCED SECURITY/DEBUG SETTINGS > 2. ENHANCED bizhub C4000i/C3300i SECURITY NOTE ▪ If [Administrator] -> [Security] -> [Security Details] -> [Password Rules] is "Enable", "OFF" in the setting item is not displayed. ▪ It will not be displayed when [Administrator] -> [Network] -> [Remote Panel Settings] -> [Client Settings] is set to “ON.”...
  • Page 249 J BILLING SETTING/ENHANCED SECURITY/DEBUG SETTINGS > 2. ENHANCED bizhub C4000i/C3300i SECURITY 2.10  Engine FW DipSW • To make printer engine settings. <Procedure> 1. Touch [Engine FW DipSW]. 2. Touch the key that corresponds to the switch No. of the function to be set and check the key is highlighted (ON state) in reverse video.
  • Page 250 J BILLING SETTING/ENHANCED SECURITY/DEBUG SETTINGS > 2. ENHANCED bizhub C4000i/C3300i SECURITY Switch No. Function Choice of changing AT1VC condition Choice 1 of extending PU life Choice of extending PU life Choice of improving fusibility strength Choice of increasing stabilization frequency, choice of 300-sheets stabilization...
  • Page 251 J BILLING SETTING/ENHANCED SECURITY/DEBUG SETTINGS > 2. ENHANCED bizhub C4000i/C3300i SECURITY • In case that the main power switch is turned OFF or the machine goes into the sleep mode, be sure to open the front door and turn the main power switch ON or activate the machine from the sleep mode. Then turn ON the New Release Disable mode and close the front door.)
  • Page 252 J BILLING SETTING/ENHANCED SECURITY/DEBUG SETTINGS > 2. ENHANCED bizhub C4000i/C3300i SECURITY 1. Call the Service Mode to the screen. 2. Call the Enhanced Security to the screen. 3. Touch [Engine FW DipSW]. 4. Touch [11] and check the key is highlighted (ON state) in reverse video.
  • Page 253 J BILLING SETTING/ENHANCED SECURITY/DEBUG SETTINGS > 2. ENHANCED bizhub C4000i/C3300i SECURITY • With the initial setting, print productivity has the priority and printing is conducted with all press (the transfer belt being pressed onto the color photoconductors) even when the specified quantity of black printing is included. In that case, the color photoconductors rotate unnecessarily.
  • Page 254 J BILLING SETTING/ENHANCED SECURITY/DEBUG SETTINGS > 2. ENHANCED bizhub C4000i/C3300i SECURITY 3. Touch [Engine FW DipSW]. 4. Touch [46] and check the key is highlighted (ON state) in reverse video. 5. Touch [END]. NOTE ▪ To reflect the adjustment value after change, make sure to exit from the Service Mode.
  • Page 255 J BILLING SETTING/ENHANCED SECURITY/DEBUG SETTINGS > 2. ENHANCED bizhub C4000i/C3300i SECURITY Setting item Contents KM Format Backup Save the settings of the machine as a XML data, and save the image data in the box in internal format (RAW data) to the HDD connected with a USB.
  • Page 256 J BILLING SETTING/ENHANCED SECURITY/DEBUG SETTINGS > 2. ENHANCED bizhub C4000i/C3300i SECURITY NOTE ▪ This function cannot be enabled when Transmission protocol, SMB Setting or HTTP Setting, Backup target and Encryption Password have not been set. Setting item Contents Setting value...
  • Page 257 J BILLING SETTING/ENHANCED SECURITY/DEBUG SETTINGS > 2. ENHANCED bizhub C4000i/C3300i SECURITY Setting item Contents KM format Select to backup of box documents by KM format. NOTE ▪ Select the format and touch [Fix]. <Backup settings> • Set the backup setting.
  • Page 258 J BILLING SETTING/ENHANCED SECURITY/DEBUG SETTINGS > 2. ENHANCED bizhub C4000i/C3300i SECURITY Setting item Contents Default setting Acquire from backup Execute restore from a location other than the server specified in Backup Settings. ○ Edit Restore path Execute restore other than from a location other than the server specified in Backup Settings.
  • Page 259 J BILLING SETTING/ENHANCED SECURITY/DEBUG SETTINGS > 3. DEBUG bizhub C4000i/C3300i SETTINGS 3.  DEBUG SETTINGS 3.1  Outline • To configure the settings on log information acquisition performed to analyze the MFP controller's internal operation. NOTE ▪ Before the procedure, set the switch No. 155 to [00000001] at Bit assignment/[01] at HEX assignment in [Service Mode] ->...
  • Page 260 J BILLING SETTING/ENHANCED SECURITY/DEBUG SETTINGS > 3. DEBUG bizhub C4000i/C3300i SETTINGS Setting item Contents Setting value Default setting User Name Set the user name used to access the FTP server. 64 characters maximum Password Set the password used to access the FTP server.
  • Page 261 J BILLING SETTING/ENHANCED SECURITY/DEBUG SETTINGS > 3. DEBUG bizhub C4000i/C3300i SETTINGS Setting item Contents Setting value Default setting Host Name Set the host name of the WebDAV server. Alphanumeric characters and symbols up to 253 characters File Path Set the file path used in the WebDAV server communication.
  • Page 262 J BILLING SETTING/ENHANCED SECURITY/DEBUG SETTINGS > 3. DEBUG bizhub C4000i/C3300i SETTINGS Capturing individually procedure 1. Call the screen to be captured to the control panel. 2. Touch [Reset] on the control panel. This saves the screen in memory. A “Capture” folder is automatically created and a file in the PNG format is saved in the folder.
  • Page 263 C4000i/C3300i K FIRMWARE > 1. Overview K  FIRMWARE 1.  Overview Rewriting of Firmware • Methods for rewriting the firmware are shown below. NOTE ▪ The settings in the "Utility" mode and the "Service Mode" will not be changed, when the firmware is rewritten.
  • Page 264 C4000i/C3300i K FIRMWARE > 2. USB memory 2.  USB memory 2.1  Preparation System preparation • PC with USB ports • USB memory • USB flash memory compatible with the USB (1.1/2.0/3.0) interface. The speed is limited to USB2.0 specifications even if using a device that supports USB3.0.
  • Page 265 C4000i/C3300i K FIRMWARE > 2. USB memory 3. Turn the main power switch ON while pressing the Stop key. 4. Firmware Update selection screen is displayed. NOTE ▪ Unless one of the keys on the control panel is pressed, firmware is automatically updated after 30 seconds when the main power switch is turned on.
  • Page 266 C4000i/C3300i K FIRMWARE > 2. USB memory Updating the firmware 1. Select the target firmware data to be updated in the Firmware Update selection screen. If multiple pages is displayed in the selection screen, check all of the pages.
  • Page 267 C4000i/C3300i K FIRMWARE > 3. Internet ISW 3.  Internet ISW 3.1  Service environment • To use the “Internet ISW”, the MFP must be connected to such a network environment that the firmware can be downloaded on the Internet using the ftp or http protocol.
  • Page 268 C4000i/C3300i K FIRMWARE > 3. Internet ISW Update instruction • The firmware update instruction by Internet ISW can be issued from the control panel, CS Remote Care, and Web Connection. NOTE ▪ When IP address of MFP is assigned by DHCP, the firmware rewriting will be failed by using [Download/Update] button. Use [Download] button in such case.
  • Page 269 C4000i/C3300i K FIRMWARE > 4. Auto Update setting 4.  Auto Update setting 4.1  Service environment • To use the “Auto Update setting”, the MFP must be connected to such a network environment that the firmware data can be downloaded on the network using the SMB or http protocol.
  • Page 270 C4000i/C3300i K FIRMWARE > 5. How to install the i-Option data 5.  How to install the i-Option data 5.1  Available function for i-Option i-Option Functions Data location How to install data when formatting the MFP storage LK-114 Ubiquitous Printing In the Standard firmware...
  • Page 271 C4000i/C3300i K FIRMWARE > 6. Creating back up files when updating firmware 6.  Creating back up files when updating firmware • By enabling backup, the old firmware data is backed up to the storage of the main body when the firmware is updated.
  • Page 272 C4000i/C3300i L TROUBLESHOOTING > 1. JAM CODE L  TROUBLESHOOTING 1.  JAM CODE 1.1  JAM display Display procedure • When the paper jam occurred, the message, the jam clear procedure, the position jam occurred (number lights up), position of the remaining paper (number lights up), and the JAM code are displayed.
  • Page 273 C4000i/C3300i L TROUBLESHOOTING > 1. JAM CODE ▪ A trouble code (C-02XX) will be displayed if the tray lift-up failure cannot be cleared even when action has been taken by following the Guidance. Resetting procedures 1. Open the corresponding door, clear the sheet of paper misfeed, and close the door.
  • Page 274 C4000i/C3300i L TROUBLESHOOTING > 1. JAM CODE 1.3  List of the JAM code JAM code JAM type 10-01 Misfeed at manual bypass paper feed section 10-02 10-40 11-01 Misfeed at tray 1 paper feed section 11-02 11-40 12-01 Misfeed at tray 2 paper feed section (When PF-P20 or PF-P21 is installed)
  • Page 275 C4000i/C3300i L TROUBLESHOOTING > 1. JAM CODE JAM type JAM detection timing Ref. page Misfeed at vertical transport Paper jam of a sheet of paper left at the vertical transport section results, if a L.1.6.1 20-02, 20-10, 20-11, 20-12,...
  • Page 276 C4000i/C3300i L TROUBLESHOOTING > 1. JAM CODE Step Action Control signal Location of electrical component • Check code: 21 • Multi code: 3 M1 load check BASEB CN17E-1 to 5 • Check code: 40 • Multi code: 1, 2 Replace BASEB.
  • Page 277 Replace PCCB/2. Replace BASEB. 1.5.4  13-01, 13-40 Contents JAM type Misfeed at tray 3 paper feed section (When PF-P20 or PF-P21 is installed) (bizhub C4000i only) JAM code 13-01, 13-40 JAM detection timing 13-01 The leading edge of the paper is not turned ON (unblocked) the tray 3 transport sensor (PS6/3) even after the lapse of a given period of time after the tray 3 starts to feed paper.
  • Page 278 20-11 The leading edge of the paper is not turned OFF (blocked) the tray 3 transport sensor (PS6/3) even after the lapse of a given period of time after the tray 3 starts to feed paper. (bizhub C4000i only) 20-12 The leading edge of the paper is not turned OFF (blocked) the tray 2 transport sensor (PS6/2) even after the lapse of a given period of time after the tray 3 starts to feed paper.
  • Page 279 C4000i/C3300i L TROUBLESHOOTING > 1. JAM CODE Misfeed processing Right door location Relevant parts • Main motor (M1) • Fusing motor (M3) • Registration clutch (CL4) • Registration sensor (PS9) • Fusing loop sensor (PS10) • Paper exit sensor (PS13) •...
  • Page 280 C4000i/C3300i L TROUBLESHOOTING > 1. JAM CODE JAM detection timing 92-01 The leading edge of the paper is not turned ON (blocked) the registration sensor (PS9) even after the lapse of a given period of time after a duplex paper feed sequence has been started.
  • Page 281 C4000i/C3300i L TROUBLESHOOTING > 1. JAM CODE Step Action Control signal Location of electrical component CL5 load check BASEB CN23E-12 (ON) • Check code: 81 • Multi code: 1 CL6 load check BASEB CN18E-6 (ON) • Check code: 80 •...
  • Page 282 C4000i/C3300i L TROUBLESHOOTING > 1. JAM CODE 1.8.6  99-04 Contents JAM type Controller JAM (a job reservation in the main body is not released) JAM code 99-04 JAM detection timing 99-04 A job reservation is not released after a lapse of a given time after that a print start command has been received.
  • Page 283 C4000i/C3300i L TROUBLESHOOTING > 1. JAM CODE 1.9  Sensor layout 1.9.1  bizhub C4000i/C3300i Paper exit sensor (PS13) Fusing loop sensor (PS10) ADU transport sensor (PS11) Registration sensor (PS9) Tray 2 transport sensor (PS6/2) * Tray 3 transport sensor (PS6/3) * • *: Only when PF-P20 or PF-P21 is installed...
  • Page 284 C4000i/C3300i L TROUBLESHOOTING > 2. MALFUNCTION CODE 2.  MALFUNCTION CODE 2.1  Display procedure • The machine's CPU performs a self-diagnostics function that, on detecting a malfunction, gives the corresponding malfunction code and maintenance call mark on the control panel. • Touching the maintenance call mark will display the corresponding malfunction code on the state confirm screen.
  • Page 285 C4000i/C3300i L TROUBLESHOOTING > 2. MALFUNCTION CODE Procedure 1. Wipe clean the surface of the transfer belt with a soft cloth, if it is dirty. Replace the transfer belt unit if the transfer belt is damaged. 3. Reinstall or reconnect IDCS1, connectors connecting between IDCS1-relay CN70-BASEB CN22E, if any of the foregoing parts is installed or connected improperly.
  • Page 286 C4000i/C3300i L TROUBLESHOOTING > 2. MALFUNCTION CODE 3. Check the vertical transport guide for installed position and correct as necessary. Replace BASEB. 2.7  P-33 Contents Malfunction type LD malfunction Malfunction code P-33 Malfunction detection timing The DETOUT signal of the LD drive detected malfunction consecutively for the predetermined frequency.
  • Page 287 C4000i/C3300i L TROUBLESHOOTING > 3. TROUBLE CODE 3.  TROUBLE CODE 3.1  Overview of trouble code • The machine’s CPU performs a self-diagnostics function that, on detecting a malfunction, gives the corresponding trouble code on the control panel. 3.2  Overview of troubleshooting procedure •...
  • Page 288 C4000i/C3300i L TROUBLESHOOTING > 3. TROUBLE CODE 3.2.1  Troubleshooting procedure 1. Display the trouble code. 2. Execute Self-diag. (Full), and perform the troubleshooting against each [Error code]. 3. After the troubleshooting against each error code, if the trouble code is displayed again, perform the troubleshooting against each trouble code.
  • Page 289 C4000i/C3300i L TROUBLESHOOTING > 3. TROUBLE CODE 3. Check the following message appears; “An error has occurred. Do you want to clear the error?” Click [Trouble Reset]. 4. Click [Trouble Reset] again in the confirmation screen. 5. Check that the MFP starts normally.
  • Page 290 C0103 Tray 2 drive motor malfunction (When PF-P20 or PF-P21 is installed) C0104 Tray 3 drive motor malfunction (When PF-P20 or PF-P21 is installed) (bizhub C4000i only) C0202 Tray 1 feeder up/down abnormality C0204 Tray 2 feeder up/down abnormality (When PF-P20 or PF-P21 is installed)
  • Page 291 C4000i/C3300i L TROUBLESHOOTING > 3. TROUBLE CODE Trouble Code Contents Rank Self-diag. (Full) C40A3 Mechanical controller PF transmission timeout C40A4 Mechanical controller PF communication pulse error C40A5 QSPI communication clock switching error C40A6 Mechanical controller ASIC communication error C40C3...
  • Page 292 C4000i/C3300i L TROUBLESHOOTING > 3. TROUBLE CODE Trouble Code Contents Rank Self-diag. (Full) CC172 Dynamic link error during starting (AP2) Target CC173 Dynamic link error during starting (AP3) Target CC174 Dynamic link error during starting (AP4) Target CC180 Dynamic link error during starting (LDR)
  • Page 293 C4000i/C3300i L TROUBLESHOOTING > 3. TROUBLE CODE Trouble Code Contents Rank Self-diag. (Full) CD3B4 No DB definition file Target CD3B5 DB definition file error Target CD3C0 New board detection Target CD401 NACK command incorrect Target CD402 ACK command incorrect...
  • Page 294 Contents Trouble type C0104: Tray 3 drive motor malfunction (When PF-P20 or PF-P21 is installed) (bizhub C4000i only) Rank Trouble detection condition The motor lock signal remains HIGH for a predetermined continuous period of time while the motor is turning.
  • Page 295 Contents Trouble type C0206: Tray 3 feeder up/down abnormality (When PF-P20 or PF-P21 is installed) (bizhub C4000i only) Rank Trouble detection condition The tray 3 upper limit sensor (PS2/3) is not turned ON (blocked) even after the set period of time has elapsed after the paper lift-up operation for the drawer began.
  • Page 296 C4000i/C3300i L TROUBLESHOOTING > 3. TROUBLE CODE 3.7  C2### 3.7.1  C2152, C2153, C2154, C2155, C2156 Contents Trouble type • C2152: Transfer belt fault at initial position return • C2153: Transfer belt spacing fault at K pressure switching • C2154: Transfer belt contact fault at all pressure switching •...
  • Page 297 C4000i/C3300i L TROUBLESHOOTING > 3. TROUBLE CODE Replace CPUB. 7. BASEB F20E conduction check Replace BASEB. 3.7.3  C2350 Contents Trouble type C2350: Toner suction fan failure to turn Rank Trouble detection condition The fan lock signal remains HIGH for a predetermined continuous period of time while the fan is turning.
  • Page 298 C4000i/C3300i L TROUBLESHOOTING > 3. TROUBLE CODE 2. Reinstall the imaging unit. 3. Check the connector between the imaging unit/C-relay CN5-BASEB CN14E for proper connection and correct as necessary. (C2551) 4. Check the connector between the imaging unit/M-relay CN8-BASEB CN14E for proper connection and correct as necessary. (C2553) 5.
  • Page 299 C4000i/C3300i L TROUBLESHOOTING > 3. TROUBLE CODE Trouble detection condition • Alarm signals for each TCR sensor is detected more than the predetermined number of times. • This detection is used for detecting disconnection of TCR sensor connector. Trouble isolation Relevant electrical parts •...
  • Page 300 C4000i/C3300i L TROUBLESHOOTING > 3. TROUBLE CODE 5. Check the connector between the toner cartridge/Y-relay CN100-BASEB CN11E for proper connection and correct as necessary. (C2A23) 6. Check the connector between the toner cartridge/K-relay CN103-BASEB CN11E for proper connection and correct as necessary. (C2A24) 7.
  • Page 301 C4000i/C3300i L TROUBLESHOOTING > 3. TROUBLE CODE • C3725: Detected temperature of the heating roller temperature sensor (TEMS) goes beyond a given temperature for a given period of time consecutively. • C3726: Detected temperature of the heating roller thermistor/Ctr (TH2) goes beyond a given temperature for a given period of time consecutively.
  • Page 302 C4000i/C3300i L TROUBLESHOOTING > 3. TROUBLE CODE Replace the fusing unit. Replace CPUB. Replace BASEB. 9. DCPS F102 or FU181 conduction check. Replace DCPS. 3.8.6  C3922, C3925, C3926 Contents Trouble type • C3922: Fusing sensor wire breaks detection (Edge of the heating roller) •...
  • Page 303 C4000i/C3300i L TROUBLESHOOTING > 3. TROUBLE CODE 3.9  C4### 3.9.1  C4091 Contents Trouble type C4091: Engine communication error Rank Trouble detection condition Communication with the CTL is interrupted for one min. or longer during a stabilization sequence. Trouble isolation Relevant electrical parts •...
  • Page 304 C4000i/C3300i L TROUBLESHOOTING > 3. TROUBLE CODE Trouble isolation Relevant electrical parts • PH unit • CPU board (CPUB) • Base board (BASEB) Procedure 1. Check the connector between the PH unit-BASEB CN13 for proper connection and correct as necessary.
  • Page 305 C4000i/C3300i L TROUBLESHOOTING > 3. TROUBLE CODE • Exhaust fan/2 (FM2) • Exhaust fan/3 (FM3) • Clean unit drive board (CUDB) • CPU board (CPUB) • Base board (BASEB) Procedure 1. Check the connector between CUDB CN1-relay CN35-BASEB CN25E for proper connection and correct as necessary.
  • Page 306 C4000i/C3300i L TROUBLESHOOTING > 3. TROUBLE CODE Replace BASEB. Replace DCPS. 3.10.6  C5601 Contents Trouble type C5601: Engine control malfunction Rank Trouble detection condition Engine control malfunction is detected with port monitor control. Trouble isolation Relevant electrical parts • CPU board (CPUB) •...
  • Page 307 C4000i/C3300i L TROUBLESHOOTING > 3. TROUBLE CODE 2. Check CPUB for proper installation and correct as necessary. 3. Rewrite the firmware. Replace CPUB. Replace BASEB. 3.10.10  C5701 Contents Trouble type C5701: Power supply malfunction Rank Trouble detection condition A condition is detected in which no power is being supplied to the base board (BASEB).
  • Page 308 C4000i/C3300i L TROUBLESHOOTING > 3. TROUBLE CODE 3.11.3  C7133 Contents Trouble type C7133: Toner supply motor/YM failure Rank Trouble detection condition After starting the motor, an error is detected for the malfunction detection signal. Trouble isolation Relevant electrical parts • Toner supply motor/YM (M4) •...
  • Page 309 C4000i/C3300i L TROUBLESHOOTING > 3. TROUBLE CODE • Control signal: BASEB CN22EA-3 (ON) • Location of electrical component: 12-C Replace CL4. Replace BASEB. 3.11.7  C720B Contents Trouble type C720B: 1st transfer pressure clutch failure Rank Trouble detection condition After starting the clutch, an error is detected for the malfunction detection signal.
  • Page 310 C4000i/C3300i L TROUBLESHOOTING > 3. TROUBLE CODE Procedure 1. Check the connector between CL7-relay CN39-BASEB CN18E for proper connection and correct as necessary. 2. Check the connector of CL7 for proper drive coupling and correct as necessary. 3. CL7 conduction check •...
  • Page 311 C4000i/C3300i L TROUBLESHOOTING > 3. TROUBLE CODE Trouble detection condition The tray 1 upper limit sensor (PS7) does not change even after the lapse of a predetermined period of time after tray 1 is opened and closed, after C0202 (Tray 1 feeder up/down abnormality) is detected.
  • Page 312 C4000i/C3300i L TROUBLESHOOTING > 3. TROUBLE CODE Replace BASEB. 3.11.18  C7605 Contents Trouble type C7605: Power line A5 error Rank Trouble detection condition The fuse detection unit detected an error for a predetermined time. Trouble isolation Relevant electrical parts • High voltage unit (HVPS) •...
  • Page 313 C4000i/C3300i L TROUBLESHOOTING > 3. TROUBLE CODE Replace CL6. Replace CL7. Replace SD1. Replace BASEB. 3.11.20  C760A Contents Trouble type C760A: Power line A10 error Rank Trouble detection condition The fuse detection unit detected an error for a predetermined time.
  • Page 314 C4000i/C3300i L TROUBLESHOOTING > 3. TROUBLE CODE Replace BASEB. 3.11.24  C7616 Contents Trouble type C7616: Power line A21 error Rank Trouble detection condition The fuse detection unit detected an error for a predetermined time. Trouble isolation Relevant electrical parts • Toner supply motor/YM (M4) •...
  • Page 315 C4000i/C3300i L TROUBLESHOOTING > 3. TROUBLE CODE Replace DCPS. Replace BASEB. 3.12  CA### 3.12.1  CA051, CA052, CA053 Contents Trouble type • CA051: Standard controller configuration failure • CA052: Controller hardware error • CA053: Controller start failure Rank Trouble detection condition • CA051: The controller of the CPU board (CPUB) is faulty.
  • Page 316 C4000i/C3300i L TROUBLESHOOTING > 3. TROUBLE CODE 3. Turn ON the main power switch and check to see that warm-up is started. Make sure that trouble codes other than C2650 or improper IU/TC placement is not detected. 4. Make the specified readjustments.
  • Page 317 C4000i/C3300i L TROUBLESHOOTING > 3. TROUBLE CODE Procedure 1. If the trouble code "C-C180" has occurred, check to install the appropriate loadable device driver for an authentication unit which is installed to the MFP. When the appropriate loadable device driver is not installed, reinstall the appropriate loadable device driver.
  • Page 318 C4000i/C3300i L TROUBLESHOOTING > 3. TROUBLE CODE Trouble isolation Relevant electrical parts • CPU board (CPUB) • Base board (BASEB) • Authentication unit Procedure 1. When this trouble code is generated after installing the loadable device driver, check to see if there is any file other than loadable device driver in USB memory used.
  • Page 319 C4000i/C3300i L TROUBLESHOOTING > 3. TROUBLE CODE 3.13.13  CC301 Contents Trouble type CC301: Authentication customize data error Rank Trouble detection condition • The master authentication customize data is corrupted upon startup. • Registration of authentication customize data in the main body has failed upon startup.
  • Page 320 C4000i/C3300i L TROUBLESHOOTING > 3. TROUBLE CODE Replace BASEB. 3.14.2  CD004, CD00F Contents Trouble type • CD004: Storage access error (connection failure) • CD00F: Storage data transfer error Rank Trouble detection condition • CD004: Unable to communicate between the storage and CPU board (CPUB).
  • Page 321 C4000i/C3300i L TROUBLESHOOTING > 3. TROUBLE CODE 3.14.6  CD030 Contents Trouble type CD030: Storage management information reading error Rank Trouble detection condition The machine fails to read administrative information data saved in the storage. Trouble isolation Relevant electrical parts microSD Procedure 1.
  • Page 322 C4000i/C3300i L TROUBLESHOOTING > 3. TROUBLE CODE Procedure 1. Check the UK-221 connector for proper connection and correct as necessary. 2. Rewrite the firmware. 3. Replace UK-221. 3.14.11  CD201, CD202, CD203 Contents Trouble type • CD201: File memory mounting error •...
  • Page 323 C4000i/C3300i L TROUBLESHOOTING > 3. TROUBLE CODE Trouble isolation Relevant electrical parts • CPU board (CPUB) • Base board (BASEB) • USB hub board (USBHB: EK-P08 or EK-P09) Procedure 1. Check the operation with another USB device. 2. Check USBHB for proper connection and correct as necessary.
  • Page 324 C4000i/C3300i L TROUBLESHOOTING > 3. TROUBLE CODE Procedure 1. Rewrite the firmware. 2. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
  • Page 325 C4000i/C3300i L TROUBLESHOOTING > 3. TROUBLE CODE • Base board (BASEB) Procedure 1. Check CPUB for proper installation and correct as necessary. 2. Rewrite the firmware. Replace CPUB. Replace BASEB. 3.14.22  CD3C0 Contents Trouble type CD3C0: New board detection Rank Trouble detection condition The board is replaced with a new one.
  • Page 326 C4000i/C3300i L TROUBLESHOOTING > 3. TROUBLE CODE 3. Rewrite the firmware. Replace CPUB. Replace BASEB. 3.14.25  CD705, CD706 Contents Trouble type • CD705: Mechanical controller sub-CPU flash ROM device error • CD706: Mechanical controller sub-CPU flash ROM error Rank Trouble detection condition •...
  • Page 327 C4000i/C3300i L TROUBLESHOOTING > 3. TROUBLE CODE Procedure 1. Turn OFF the main power switch and turn it ON again, and conduct the following setting. [Service Mode] -> [System 1] -> [Initialization] -> [Clear All Data]. 2. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] and perform the function.
  • Page 328 C4000i/C3300i L TROUBLESHOOTING > 3. TROUBLE CODE Procedure 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch. 2. Select [Service Mode] -> [State Confirmation] -> [Memory/Storage Adjustment] -> [Format] -> [Logical Format] and perform the function.
  • Page 329 C4000i/C3300i L TROUBLESHOOTING > 3. TROUBLE CODE • When the system program is aborted, check the electrical component, unit, option, and connection relating to the specific type of the abort condition. 3.16.1  CFA1# Contents Trouble type CFA1#: Abort code Rank...
  • Page 330 C4000i/C3300i L TROUBLESHOOTING > 3. TROUBLE CODE Trouble detection condition - Trouble isolation Relevant electrical parts CPU board (CPUB) Procedure 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
  • Page 331 C4000i/C3300i L TROUBLESHOOTING > 4. TROUBLESHOOTING USING SELF-DIAG. (FULL) 4.  TROUBLESHOOTING USING SELF-DIAG. (FULL) 4.1  Overview of Self-diag. (Full) function • If a trouble code occurs or the machine cannot operate normally due to defects of the control system hardware parts, by executing the "Self-diag.
  • Page 332 C4000i/C3300i L TROUBLESHOOTING > 4. TROUBLESHOOTING USING SELF-DIAG. (FULL) 4.3  Error Code List Error code Target device Diagnosis item Reason of error Relevant electrical parts E2-1 microSD Device recognition Engagement failure microSD Mounting failure CPU board (CPUB) E2-2 R/W check...
  • Page 333 C4000i/C3300i L TROUBLESHOOTING > 4. TROUBLESHOOTING USING SELF-DIAG. (FULL) Corrective action procedure 1. Turn OFF the main power switch and unplug the power cord. Connect the power cord after 15 sec. or more, and turn ON the main power switch.
  • Page 334 C4000i/C3300i L TROUBLESHOOTING > 4. TROUBLESHOOTING USING SELF-DIAG. (FULL) 4.10  E4-1, E4-2 NOTE ▪ When executing the Self-diag. (Full) after the trouble code (CE301, CE304) is displayed, the self-diagnosis may not complete. In that case, finish the Self-diag. (Full) forcibly, and perform the troubleshooting against each trouble code.
  • Page 335 C4000i/C3300i L TROUBLESHOOTING > 4. TROUBLESHOOTING USING SELF-DIAG. (FULL) 2. Correct the mounting of BASEB or the connection of connectors if faulty. Replace BASEB. 4.14  E5-4 Contents Error code E5-4 Target device Various USB devices Diagnosis item USB device HUB chip (USB hub board)
  • Page 336 C4000i/C3300i L TROUBLESHOOTING > 4. TROUBLESHOOTING USING SELF-DIAG. (FULL) 2. Correct the mounting and connection of the authentication unit if faulty. 3. Correct the mounting of BASEB or the connection of connectors if faulty. 4. Replace the authentication unit.
  • Page 337 L TROUBLESHOOTING > 5. TROUBLESHOOTING WHEN NG IS DISPLAYED ON bizhub C4000i/C3300i THE SELF-DIAG. (INDIVIDUAL) 5.  TROUBLESHOOTING WHEN NG IS DISPLAYED ON THE SELF-DIAG. (INDIVIDUAL) 5.1  Various USB Check 5.1.1  Troubleshooting when NG is displayed for Keyboard 1. Turn OFF the main power switch, disconnect power cord from the outlet.
  • Page 338 • Check the status of [Service Mode] -> [Machine Update Setting] -> [Internet ISW] -> [Forwarding Access Setting]. • If the above process does not solve the problem, inform the corresponding error code to the KONICA MINOLTA. 0x00000010 Parameter error •...
  • Page 339 -> It failed to lock the job because the • If the above process does not solve the problem, inform the operation is already locked with PSWC, corresponding error code to the KONICA MINOLTA. etc. 0x10000104 There is no space for firmware data to be downloaded.
  • Page 340 C4000i/C3300i L TROUBLESHOOTING > 7. CS Remote Care ERROR CODE 7.  CS Remote Care ERROR CODE 7.1  Troubleshooting for CS Remote Care If communication is not done properly, check the condition by following the procedures shown below. 1. Shift the screen in the order of [Service Mode] -> [CS Remote] -> [Remote Care].
  • Page 341 C4000i/C3300i L TROUBLESHOOTING > 7. CS Remote Care ERROR CODE Error code Contents Solution 000E Receiving ring buffer full If the same error is detected several times, turn the • When receiving ring buffer is full modem power OFF and ON.
  • Page 342 C4000i/C3300i L TROUBLESHOOTING > 7. CS Remote Care ERROR CODE Error code Contents Solution 1061 Modifying not allowed Ask the host to send another instruction mail for • The host sent a command mail that asked modifying data of item modifying.
  • Page 343 C4000i/C3300i L TROUBLESHOOTING > 7. CS Remote Care ERROR CODE Error code Contents Solution • MIO response timed out. 41FB Control error Turn the main power switch OFF and then ON. • As the file descriptor of the e-mail that MFP receives from MIO is invalid, MFP cannot receive the e-mail.
  • Page 344 C4000i/C3300i L TROUBLESHOOTING > 7. CS Remote Care ERROR CODE Error code Contents How to correct 1082 Subject Type problem Ask the host to send another instruction file for • Received code did not define the Type of Subject.
  • Page 345 C4000i/C3300i L TROUBLESHOOTING > 7. CS Remote Care ERROR CODE (5)  4### Error code Contents How to correct 4103 After the main power switch is switched ON, HTTP communication is Wait for a while and try transmitting again. attempted under the condition where HTTP communication is not ready.
  • Page 346 C4000i/C3300i L TROUBLESHOOTING > 8. CS Remote Analysis ERROR CODE 8.  CS Remote Analysis ERROR CODE 8.1  When connecting by SOAP NOTE ▪ When a code other than the ones listed below is displayed, contact KM and inform the error code.
  • Page 347 C4000i/C3300i L TROUBLESHOOTING > 8. CS Remote Analysis ERROR CODE 8.1.3  3### Error code Contents How to correct 3001 to 3053 SOAP request result problem (MFP side error) Contact KM and inform the error code 3054 to 30FE SOAP request result problem (Server side error) Contact KM and inform the error code 8.1.4  4###...
  • Page 348 C4000i/C3300i L TROUBLESHOOTING > 8. CS Remote Analysis ERROR CODE Error code Contents Solution • Session ID inconsistent 8.2.4  3### Error code Contents Solution 3002 http request result problem Check the user's http server system settings. • Unopened client ID was specified •...
  • Page 349 L TROUBLESHOOTING > 9. PANEL BLACKOUT TROUBLE (BOOT DIAGNOSIS bizhub C4000i/C3300i FUNCTION) 9.  PANEL BLACKOUT TROUBLE (BOOT DIAGNOSIS FUNCTION) 9.1  Boot diagnosis function • The boot diagnosis is performed when the start screen on the touch panel of the machine freezes or blacks out for some faulty condition.
  • Page 350 L TROUBLESHOOTING > 9. PANEL BLACKOUT TROUBLE (BOOT DIAGNOSIS bizhub C4000i/C3300i FUNCTION) 9.1.1  Boot diagnosis sequence 1. A fault is detected when the machine is started. (Start screen freezes or blacks out) 2. Auto reboot is performed. (a maximum of three times) 3.
  • Page 351 L TROUBLESHOOTING > 10. TROUBLES THAT DO NOT DISPLAY THE TROUBLE bizhub C4000i/C3300i CODE 10.  TROUBLES THAT DO NOT DISPLAY THE TROUBLE CODE 10.1  Machine is not energized at all (DCPS operation check) Contents Trouble type Machine is not energized at all...
  • Page 352 L TROUBLESHOOTING > 10. TROUBLES THAT DO NOT DISPLAY THE TROUBLE bizhub C4000i/C3300i CODE Step Check item Location of electrical Result Action component Is DC24 V being output to CN4-5 on DCPS? Check the wiring from the wall DCPS to BASEB to PCCB.
  • Page 353 C4000i/C3300i L TROUBLESHOOTING > 11. OTHER TROUBLE 11.  OTHER TROUBLE 11.1  Firmware error warning • Warning message: A firmware error occurred. • While the enhanced security mode is enabled, if MFP is restarted by turning the main power switch OFF and ON or other operations, self- testing is performed internally.
  • Page 354 C4000i/C3300i L TROUBLESHOOTING > 12. IMAGE QUALITY PROBLEM 12.  IMAGE QUALITY PROBLEM 12.1  How to read element data • As part of troubleshooting procedures, the numeric values set for “State Confirmation” available from “Service Mode” can be used to isolate the cause of the image problem.
  • Page 355 C4000i/C3300i L TROUBLESHOOTING > 12. IMAGE QUALITY PROBLEM Vdc-C • Shows the developing bias value of each color of toner during print image formation. Vdc-M • Standard values: around -800 to 0 Vdc-Y • The specific numeric values vary with different imaging units. (The values incorporate corrections to Vdc-K match the proper density after image stabilization.)
  • Page 356 C4000i/C3300i L TROUBLESHOOTING > 12. IMAGE QUALITY PROBLEM 12.1.3  Level History 2 IDC Sensor Adjust 1 • Shows the IDC intensity adjustment value. • The proper range is 100 to 500. • The value becomes greater as the transfer belt unit has been used more.
  • Page 357 C4000i/C3300i L TROUBLESHOOTING > 12. IMAGE QUALITY PROBLEM 12.3  Corrective action procedure 12.3.1  Skewed image/Image deviation (1)  Typical faulty images The arrow in the exemplary image troubles indicates the paper feeding direction. Skewed image Image deviation (2)  Troubleshooting procedure Flowchart for isolating the cause area •...
  • Page 358 C4000i/C3300i L TROUBLESHOOTING > 12. IMAGE QUALITY PROBLEM Step Contents * For a paper tray that uses only a specific paper size, it is possible to fix the paper width guide to a specific paper size position by attaching a screw to the screw hole on the paper width guide (back side). It is possible to prevent problems due to wrong paper setting, but be careful as users will not be able to change paper sizes by themselves.
  • Page 359 C4000i/C3300i L TROUBLESHOOTING > 12. IMAGE QUALITY PROBLEM Step Section Check item for the faulty color Result Action for the faulty color Write section Sharp white line or colored line is blurry. Clean the PH window. Charging section Foreign matter on charging roller.
  • Page 360 C4000i/C3300i L TROUBLESHOOTING > 12. IMAGE QUALITY PROBLEM White line White band Color line Color band Initial troubleshooting procedure Step Section Check item Result Action Paper Setting The paper to be used for printing does not match the Make the paper setting again on paper type and size of paper setting selected on the the machine.
  • Page 361 C4000i/C3300i L TROUBLESHOOTING > 12. IMAGE QUALITY PROBLEM Step Section Check item Result Action Transfer belt unit Lines that can be removed by cleaning are evident on • Check or clean the cleaning the transfer belt. (improper cleaning) blade.
  • Page 362 C4000i/C3300i L TROUBLESHOOTING > 12. IMAGE QUALITY PROBLEM Step Section Check item for the faulty color Result Action for the faulty color • Replace the imaging unit. 1st transfer section Dirt, scratches, or foreign matter on the 1st transfer •...
  • Page 363 C4000i/C3300i L TROUBLESHOOTING > 12. IMAGE QUALITY PROBLEM Step Section Check item Result Action Sided", "CMYK", and "Full Bleed", enter "64" for Go to the 4-color troubleshooting Density, and load tray 2 with A4 paper. Press the procedure. start key. This runs a print cycle for C, M, Y, and K in that order.
  • Page 364 C4000i/C3300i L TROUBLESHOOTING > 12. IMAGE QUALITY PROBLEM Initial troubleshooting procedure Step Section Check item Result Action Malfunction code The maintenance call mark is displayed on the panel. Perform the relevant troubleshooting procedure corresponding to the malfunction code. Paper Setting...
  • Page 365 C4000i/C3300i L TROUBLESHOOTING > 12. IMAGE QUALITY PROBLEM Step Section Check item Result Action 2nd transfer section There is a positive contact between the application Clean or correct the terminal. terminals of the 2nd transfer and the connection terminals (T2) and ground terminal of the high voltage unit.
  • Page 366 C4000i/C3300i L TROUBLESHOOTING > 12. IMAGE QUALITY PROBLEM 12.3.8  Color reproducibility error Typical faulty images The arrow in the exemplary image troubles indicates the paper feeding direction. Troubleshooting procedure Step Section Check item Result Action Damp paper Paper is damp.
  • Page 367 C4000i/C3300i L TROUBLESHOOTING > 12. IMAGE QUALITY PROBLEM Initial troubleshooting procedure Step Section Check item Result Action Malfunction code The maintenance call mark is displayed on the panel. Perform the relevant troubleshooting procedure corresponding to the malfunction code. Paper Setting...
  • Page 368 C4000i/C3300i L TROUBLESHOOTING > 12. IMAGE QUALITY PROBLEM Step Section Check item Result Action Service Mode -> Select [Service Mode] -> [Imaging Process Adjustment] - Go to the next step. Gradation Adjust > [Gradation Adjust] and the image trouble is eliminated.
  • Page 369 C4000i/C3300i L TROUBLESHOOTING > 12. IMAGE QUALITY PROBLEM 12.3.11  Void areas, White spots Typical faulty images The arrow in the exemplary image troubles indicates the paper feeding direction. Void areas White spots Initial troubleshooting procedure Step Section Check item Result...
  • Page 370 C4000i/C3300i L TROUBLESHOOTING > 12. IMAGE QUALITY PROBLEM 1-color troubleshooting procedure Step Section Check item for the faulty color Result Action for the faulty color Write section Dirt or foreign matter on the dust-proof glass of the PH. Clean the PH window.
  • Page 371 C4000i/C3300i L TROUBLESHOOTING > 12. IMAGE QUALITY PROBLEM Step Section Check item Result Action The color spots are reduced when [Service Mode] -> [Imaging Process Adjustment] -> [Charge Voltage Adjustment] are selected and the setting value is increased. Service Mode -> Transfer Select [Service Mode] ->...
  • Page 372 C4000i/C3300i L TROUBLESHOOTING > 12. IMAGE QUALITY PROBLEM Initial troubleshooting procedure Step Section Check item Result Action Damp paper Paper is damp. Change paper to one just unwrapped from its package. Paper Setting The paper to be used for printing does not match the...
  • Page 373 C4000i/C3300i L TROUBLESHOOTING > 12. IMAGE QUALITY PROBLEM Blank copy Black copy Initial troubleshooting procedure Step Section Check item Result Action Service Mode -> Select [Service Mode] -> [Imaging Process Adjustment] - Go to the next step. Stabilizer > [Stabilizer] -> [Stabilization Only] and the image trouble is eliminated.
  • Page 374 C4000i/C3300i L TROUBLESHOOTING > 12. IMAGE QUALITY PROBLEM Initial troubleshooting procedure Step Section Check item Result Action Paper Setting The paper to be used for printing does not match the Make the paper setting again on paper type and size of paper setting selected on the the machine.
  • Page 375 C4000i/C3300i L TROUBLESHOOTING > 12. IMAGE QUALITY PROBLEM Troubleshooting procedure Step Section Check item Result Action Paper Setting The paper to be used for printing does not match the Make the paper setting again on paper type and size of paper setting selected on the the machine.
  • Page 376 C4000i/C3300i L TROUBLESHOOTING > 12. IMAGE QUALITY PROBLEM Step Section Check item Result Action Replace the power supply of fusing. 12.3.19  Brush effect, Image bleeding Typical faulty images The arrow in the exemplary image troubles indicates the paper feeding direction.
  • Page 377 C4000i/C3300i L TROUBLESHOOTING > 12. IMAGE QUALITY PROBLEM Initial troubleshooting procedure Step Section Check item Result Action Damp paper Paper is damp. Change paper to one just unwrapped from its package. Paper Setting The paper to be used for printing does not match the...
  • Page 378 C4000i/C3300i L TROUBLESHOOTING > 12. IMAGE QUALITY PROBLEM Step Section Check item Result Action Image check • Select [Service Mode] -> [Test Mode] -> [Halftone Go to engine troubleshooting Pattern]. procedure. Select "SINGLE", "HYPER", "Error diffusion", "1- Sided", "CMYK", and "Full Bleed", enter "64" for Density, and load tray 2 with A4 paper.
  • Page 379 C4000i/C3300i L TROUBLESHOOTING > 13. IC PROTECTOR 13.  IC PROTECTOR 13.1  Outline • To increase product safety, this MFP has an IC protector installed in each board. ICP is a component that protects IC. • If the amount of the current supplied to the electrical parts such as motor exceeds the set level, ICP trips to protect IC from over current.
  • Page 380 C4000i/C3300i L TROUBLESHOOTING > 13. IC PROTECTOR ICP No. Symbol Target part name When over current protective function works Symptom in each load Trouble code and others "Cannot find the connection with authentication unit. Turn OFF/ON the main power switch after the connection is found."...
  • Page 381 C4000i/C3300i M PARTS/CONNECTOR LAYOUT DRAWING > 1. PARTS LAYOUT DRAWING M  PARTS/CONNECTOR LAYOUT DRAWING 1.  PARTS LAYOUT DRAWING 1.1  bizhub C4000i/C3300i 1.1.1  Front side section (1)  Board/switch/sensor/others Control panel unit Machine condition monitor board/Fr (MCMB/Fr) Front door sensor (PS1) Front door switch (SW2) Right door sensor (PS2)
  • Page 382 C4000i/C3300i M PARTS/CONNECTOR LAYOUT DRAWING > 1. PARTS LAYOUT DRAWING (2)  Load Toner supply motor/YM (M4) Toner supply motor/CK (M5) 1.1.2  Back side (1)  Boards Backup board (ERB) Base board (BASEB) CPU board (CPUB) DC power supply (DCPS)
  • Page 383 C4000i/C3300i M PARTS/CONNECTOR LAYOUT DRAWING > 1. PARTS LAYOUT DRAWING (2)  Load Toner suction fan (FM2) 1st transfer pressure clutch (CL1) CPU cooling fan (FM3) Machine cooling fan (FM1) Color motor (M2) Main motor (M1) 1.1.3  Left side High voltage unit (HVPS)
  • Page 384 C4000i/C3300i M PARTS/CONNECTOR LAYOUT DRAWING > 1. PARTS LAYOUT DRAWING 1.1.4  Right side Registration clutch (CL4) IDC sensor (IDCS1) Temperature/humidity sensor (TEM/HUMS1) Registration sensor (PS9) TCR sensor/K (TCRS/K) TCR sensor/C (TCRS/C) TCR sensor/M (TCRS/M) TCR sensor/Y (TCRS/Y) 1.1.5  Manual bypass tray...
  • Page 385 C4000i/C3300i M PARTS/CONNECTOR LAYOUT DRAWING > 1. PARTS LAYOUT DRAWING 1.1.6  Tray 1 Tray 1 paper feed clutch (CL3) Tray 1 upper limit sensor (PS7) Tray 1 paper feed sensor (PS8) Tray 1 paper empty sensor (PS5) Tray 1 lift-up motor (M6) Tray 1 set switch (SW3) 1.1.7  Fusing/paper exit section...
  • Page 386 C4000i/C3300i M PARTS/CONNECTOR LAYOUT DRAWING > 1. PARTS LAYOUT DRAWING 1.1.8  Duplex Section ADU reverse rotation clutch (CL7) ADU forward rotation clutch (CL6) ADU transport clutch (CL5) ADU transport sensor (PS11) 1.2  PF-P20/PF-P21 PC control board assy (PCCB) Paper size sensor (PS5)
  • Page 387 C4000i/C3300i M PARTS/CONNECTOR LAYOUT DRAWING > 1. PARTS LAYOUT DRAWING Transport clutch (CL2) Paper feed clutch (CL1) Lift-up motor (M2) Drive motor (M1) 1.3  CU-202 Clean unit drive board (CUDB) Exhaust fan/2 (FM2) Exhaust fan/1 (FM1) Exhaust fan/3 (FM3)
  • Page 388 M PARTS/CONNECTOR LAYOUT DRAWING > 2. CONNECTOR LAYOUT bizhub C4000i/C3300i DRAWING 2.  CONNECTOR LAYOUT DRAWING 2.1  BOARD CONNECTOR LAYOUT DRAWING 2.1.1  bizhub C4000i/C3300i (1)  Base board (BASEB) CN4E (25pin) CN19 (24pin) CN22 (4pin) CN21 (24pin) CN100 (281pin) CN11E CN13E (8pin) (12pin) (5pin) CN14E (20pin)
  • Page 389 M PARTS/CONNECTOR LAYOUT DRAWING > 2. CONNECTOR LAYOUT bizhub C4000i/C3300i DRAWING (4)  Machine condition monitor board/Fr (MCMB/Fr) CN1 (4pin) CN3 (2pin) (5)  High voltage unit (HVPS) CN1 (25pin) (6)  DC power supply (DCPS)
  • Page 390 M PARTS/CONNECTOR LAYOUT DRAWING > 2. CONNECTOR LAYOUT bizhub C4000i/C3300i DRAWING CN6 (8pin) (3pin) (2pin) (4pin) CN3 (3pin) CN4 (8pin) 2.1.2  PF-P20/PF-P21 PC control board (PCCB) CN1 (14pin) (12pin) (15pin) CN4 (11pin) CN5 (13pin) 2.1.3  EK-P08 USB hub board (USBHB) PJ10 (4pin)
  • Page 391 M PARTS/CONNECTOR LAYOUT DRAWING > 2. CONNECTOR LAYOUT bizhub C4000i/C3300i DRAWING 2.1.4  EK-P09 USB hub board (USBHB) PJ10 (4pin) PJ9 (10pin) PJ14 (4pin) PJ11 (8pin) PJ06 (5pin) PJ05 (2pin) 2.1.5  EK-P10 NFC board (NFCB) CN1 (6pin) 2.1.6  CU-202 Clean unit drive board (CUDB)
  • Page 392 M PARTS/CONNECTOR LAYOUT DRAWING > 2. CONNECTOR LAYOUT bizhub C4000i/C3300i DRAWING [10] CN No. Location CN No. Location CN103 3 Pin 11-J CN102 3 Pin 10-J CN101 3 Pin 10-J CN100 3 Pin 10-J CN37 3 Pin 11-D 5 Pin...
  • Page 393 M PARTS/CONNECTOR LAYOUT DRAWING > 2. CONNECTOR LAYOUT bizhub C4000i/C3300i DRAWING CN No. Location CN No. Location CN10 3 Pin CN12 2 Pin CN39 2 Pin CN13 2 Pin CN11 2 Pin CN24 14 Pin 13-J CN23 3 Pin 3 Pin...
  • Page 394 C4000i/C3300i N TIMING CHART > 1. bizhub C368/C308/C258 N  TIMING CHART 1.  bizhub C368/C308/C258 1.1  Timing chart when the main power switch is turned ON Fusing motor (M3) Polygon motor (M7) Color motor (M2) Charge bias DC (Y/M/C) Developing bias DC (Y/M/C)
  • Page 395 Feb.2019 • bizhub C4000i/C3300i Wiring diagram (aajrm0oc810da.pdf 2.05 MB) • bizhub C4000i/C3300i Wiring diagram A3 size (1/4) (aajrm0oc811da.pdf 1.37 MB) • bizhub C4000i/C3300i Wiring diagram A3 size (2/4) (aajrm0oc812da.pdf 1.02 MB) • bizhub C4000i/C3300i Wiring diagram A3 size (3/4) (aajrm0oc813da.pdf 999 KB) •...
  • Page 396 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i P  THEORY OF OPERATION 1.  bizhub C4000i/C3300i 1.1  INTERFACE SECTION 1.1.1  Front side / Right side USB port (Type A) Main power switch Authentication unit (built-in) Control Panel (7-inch TFT color LCD WVGA: resistive touch panel) 1.1.2  Rear side / left side...
  • Page 397 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i 1.2  TONER SUPPLY SECTION 1.2.1  Configuration Toner supply screw Toner agitating blade Toner replenishing port 1.2.2  Drive Toner supply motor/YM (M4) Toner replenishing port Toner supply screw Toner supply motor/CK (M5) 1.2.3  Operation (1)  Toner replenishing port shutter mechanism •...
  • Page 398 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i Shutter Toner replenishing port (2)  Toner replenishing mechanism • The toner is supplied from the toner cartridge to the imaging unit by rotating the toner supply motor. • The toner supply motor has two types available for YM toner and CK toner, and the motor rotating direction is controlled to switch the type of toner to be supplied to the imaging unit.
  • Page 399 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i Toner supply screw (3)  Toner replenishing control • The toner replenishing time (the amount of toner supplied) during the toner replenishing control is determined based on the TC ratio detected by the TCR sensor (noncontact magnetic type) disposed at the developing section of the imaging unit for each color of toner and the amount of toner to be consumed (estimated) for the image to be printed.
  • Page 400 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i • Accessing the toner cartridge set board with the front door closed or main power on judges that if the toner cartridge is installed or not installed. • After the toner cartridge has been detected, the main body then determines whether the cartridge is new or not.
  • Page 401 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i 1.3  WRITE SECTION 1.3.1  Configuration SOS sensor SOS lens SOS mirrors Return mirror G1 lens Polygon motor (M7) 1.3.2  Operation (1)  Overview • A semiconductor laser is provided for each of four different colors. A single polygon motor is used to make a scan.
  • Page 402 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i Laser diode Return mirror G2 lens Return mirror/1 G1 lens Return mirror/2 Polygon motor (M7) (3)  Laser emission timing • When a ready signal is detected after the lapse of a given period of time after the print cycle has been started, a laser ON signal is output from the base board.
  • Page 403 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i (a)  Main scan direction (FD) • The print start position in the FD direction is determined by the FD print start signal (/HSYNC) that is output from the base board and the width of the paper.
  • Page 404 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i IDC sensor (IDCS) Transfer belt (b)  Correction of color shift in the main scan direction • If the image of each color (Y, M, C) is misaligned with respect to the image of black (K) in the main scan direction, changing the write start timing in the main scan direction can correct the color shift.
  • Page 405 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i (6)  Main scan magnification adjustment • The main body is mounted with only one IDC sensor and therefore unable to make the main scan magnification adjustment or calculate the skew amount automatically. The main scan magnification adjustment is therefore manually made using the menu on the operation panel.
  • Page 406 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i TCR sensor NOTE ▪ Be sure to replace the imaging unit with a new one that has not been used. A TCR sensor error (trouble code: 25##) may occur if a used imaging unit is installed.
  • Page 407 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i 1.4.2  Imaging unit (charge corona) (1)  Configuration Photoconductor Charging roller Cleaning roller (2)  Drive [10] Color motor (M2) Main motor (M1) Cleaning roller/K Charging roller/K Cleaning roller/C Charging roller/C Cleaning roller/M Charging roller/M...
  • Page 408 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i (a)  Charge mechanism Charging roller Cleaning roller Charge roller • Charge rollers are used for charging the photoconductor. • As compared with the charge wire, the charge roller applies a lower voltage and thus produces a smaller amount of ozone. The main body is not therefore mounted with any ozone filter.
  • Page 409 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i 1.4.3  Imaging unit (photoconductor) (1)  Configuration Transfer belt Photoconductor Toner collecting screw Cleaning blade Charging roller Developing section (2)  Drive Color PC motor (M2) Main motor (M1) Photoconductor/K Photoconductor/C Photoconductor/M Photoconductor/Y (3)  Operation (a)  Photoconductor drive mechanism •...
  • Page 410 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i Photoconductor K Photoconductor drive gear/K Main motor (M1) Coupling Photoconductor/Y, M, C drive mechanism • The photoconductors/Y, M, C are driven by the color PC motor. • Drive is transmitted to each of the photoconductors when the triangular-prism-shaped shaft is engaged with the mating coupling part.
  • Page 411 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i Waste toner Toner collecting screw Cleaning blade Photoconductor Transfer belt Cleaning blade • The cleaning blade is pressed up against the surface of the photoconductor at all times. No cleaning blade retraction mechanism is provided.
  • Page 412 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i 1.4.4  Imaging unit (developing) (1)  Configuration Photoconductor Toner supply screw 2 TCR sensor Toner supply screw 1 Developing roller Doctor shaft regulator (2)  Drive (a)  Developing section/Y, M, C, K drive mechanism • Rotation of the main motor transmits drive to the developing drive gear, which drives the developing roller/K.
  • Page 413 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i 7. Only the toner contained in the developer sticks to the electrostatic latent image on the surface of the photoconductor. The developer that is left on the developing roller is returned to the toner supply screw 2 by the magnetic pole positioning of the developing roller.
  • Page 414 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i • For details of the Service Mode, see “Grad/Dev AC Bias V Selection”. (c)  Toner scattering prevention • The toner scattering prevention sheet is installed in an area around the developing roller, functioning to prevent toner from scattering.
  • Page 415 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i Toner supply screw 1 TCR sensor (f)  Auto refining developing system • Replacement of the developer maintains the stabilized image quality for a long period of time. Toner cartridge/K (Toner + New carrier)
  • Page 416 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i Toner collecting screw 1st transfer roller drive arm Y/M/C Slide plate Transfer belt drive roller Cleaning blade Driven roller 1st transfer roller Y/M/C 1st transfer roller K 1.5.2  Drive Transfer belt drive roller...
  • Page 417 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i Waste toner collecting screw Main motor (M1) Transfer belt drive roller Transfer belt Transfer belt driven roller (2)  1st transfer roller control • Pressure mechanism is equipped for pressing the 1st transfer rollers (Y, M, C) to inside the transfer belt at the 1st transfer.
  • Page 418 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i Transfer belt 1st transfer roller/M 1st transfer roller/C 1st transfer roller/K Photoconductor/K Photoconductor/C Photoconductor/M Photoconductor/Y 1st transfer roller/Y Black mode Transfer belt (retraction position) (c)  ACS mode ACS mode overview • When executing a print job, any desired mode can be selected from the printer driver. (Default setting: Auto Color Selection) The auto color mode is called the ACS (Auto Color Selection) mode.
  • Page 419 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i When printing in black with color mode (effecting black printing with the four PC drums rotating) → → Color mode Color mode Color mode Printing after switched to black mode →...
  • Page 420 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i Transfer belt Transfer belt driven roller Waste toner collecting screw Cleaning blade Drive transmission gear (a)  Cleaning blade • The cleaning blade, of a fixed blade type, is pressed up against the surface of the transfer belt at all times. No cleaning blade retraction mechanism is provided.
  • Page 421 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i Toner collecting screw Backward rotation Transfer belt Transfer belt driven roller Forward rotation Cleaning blade (8)  Transfer belt new article detection • The transfer belt unit is not provided with any new article detection mechanism. If the transfer belt is replaced with a new one, therefore, “New Release”...
  • Page 422 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i • Resistance of the 2nd transfer roller changes with an environmental change, durability, and other factors. To maintain an optimum output voltage, fixed current is passed through the 2nd transfer roller and the voltage being outputted at that time is detected. An appropriate 2nd transfer voltage is determined based on the measured voltage and other information such as “type of paper used”, “temperature and...
  • Page 423 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i Charge neutralizing needle 2nd transfer roller Transfer belt (5)  2nd transfer roller new article detection • The 2nd transfer roller (hereinafter referred to as the “transfer roller”) is not provided with any new article detection mechanism. If the transfer roller is replaced with a new one, therefore, “New Release”...
  • Page 424 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i Color motor (M2) Main motor (M1) Waste toner agitating blade Waster toner bottle 1.7.3  Operation (1)  Waste toner flow at the imaging unit section 1. Toner scraped off by the cleaning blade in the imaging unit is conveyed to the waste toner discharge port by Waste toner collecting screw.
  • Page 425 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i Waste toner collecting screw Waste toner agitating blade (4)  Waste toner bottle-in-position detection mechanism • The waste toner bottle set sensor detects mounting condition of the waste toner bottle. It prevents the machine from being operated with the waste toner bottle yet to be mounted in place.
  • Page 426 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i Waster toner bottle Waste toner Waste toner Waste toner near-full condition detection window (b)  Waste toner full condition • When a waste toner near-full condition is detected, the “waste toner full detection counter” is incremented according to the image density information of the print image during each of subsequent print jobs.
  • Page 427 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i 1.8  PAPER FEED SECTION (Manual bypass tray) 1.8.1  Configuration Bypass pick-up roller Bypass tray paper empty sensor (PS4) Manual separation pad Manual bypass tray feed roller Manual paper feed clutch (CL2) 1.8.2  Drive...
  • Page 428 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i Main motor (M1) Manual paper feed clutch (CL2) Bypass pick-up roller Manual bypass tray feed roller Swing arm (2)  Paper empty condition detection control • A paper empty condition is detected when the empty sensor actuator blocks the paper empty sensor.
  • Page 429 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i 1.9  PAPER FEED SECTION (Tray 1) 1.9.1  Configuration [13] [12] [11] [10] Main motor (M1) Tray 1 paper feed clutch (CL3) Tray 1 upper limit sensor (PS7) Feed roller Separation roller Tray 1 paper feed sensor (PS8)
  • Page 430 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i (a)  Up operation • The paper lift-up lever is located under the paper lift-up plate. • The drive shaft of the tray 1 lift-up motor is connected to the paper lift-up lever.
  • Page 431 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i • Determining that the tray 1 upper limit sensor is blocked, the machine stops the tray 1 lift-up motor to complete the up operation of the paper lift-up plate. • Control is provided to make sure that only one tray performs the up operation at one time.
  • Page 432 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i • The paper is pressed against the stationary registration roller so that a loop is formed in the paper. The feed roller is then stopped. The loop thus formed in the paper corrects any mechanical skew in the paper.
  • Page 433 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i (9)  Paper feed tray stopper release mechanism • The paper feed tray is equipped with a stopper mechanism. • When paper is placed, the stopper prevents the paper feed tray from falling off from the machine even if it is pulled out.
  • Page 434 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i 1.10.2  Drive Registration clutch (CL4) Registration roller Registration sensor (PS9) Main motor (M1) 1.10.3  Operation (1)  Gate registration control • The paper that is transported from the feed roller contacts the registration gate on the registration roller shaft.
  • Page 435 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i Registration roller Paper tray (tray 1) Registration sensor (PS9) Actuator (2)  Paper size error detection control • To prevent incorrect printed pages, the size of the paper being conveyed is detected using the registration sensor or the PC transport sensor of the optional paper feed unit.
  • Page 436 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i Fusing lever Fusing pad Fusing heater lamp (HL1) Heating roller Heating roller thermostat (TS1) Pressure roller temperature sensor (TWMS) Pressure roller thermistor/Ctr (TH2) [10] Pressure roller thermistor/Edg (TH1) [11] Fusing motor (M3) 1.11.2  Drive...
  • Page 437 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i • The fusing speed is increased or decreased as necessary to make sure that the paper loop amount falls within a predetermined range, thereby absorbing a difference between the fusing speed and image transfer speed.
  • Page 438 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i Front of machine Fusing heater lamp/1 Fusing heater lamp/2 Back of machine Heating roller thermistor/Edg (TH1) Heating roller thermistor/Ctr (TH2) Heating roller temperature sensor (TEMS) Heating roller thermostat (TS1) (b)  Temperature control chart...
  • Page 439 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i Machine interior temperature less than 18 °C Machine interior temperature 18 °C or more Absolute humidity, specified value or more Absolute humidity, less than the specified value Warm-up at low temperatures...
  • Page 440 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i Setting item Setting range Default setting Label Letterhead (g)  Energy save mode • The machine enters the energy save mode from any standby state to thereby reduce power consumption (TEC value).
  • Page 441 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i Heating roller end • Print request is To suppress inordinate Paper-to-paper distance is 100%: default value temperature rise received for paper rise in temperature on widened in a multi-print suppression mode...
  • Page 442 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i ADU transport clutch (CL5) ADU forward rotation clutch (CL6) ADU reverse rotation clutch (CL7) [10] Fusing motor (M3) [11] Reverse roller [12] Paper exit roller 1.12.2  Drive Registration clutch (CL4) Main motor (M1)
  • Page 443 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i • The registration roller functions to control formation of the loop. The registration roller is brought to a stop after the lapse of a predetermined period of time after the paper has moved past the duplex transport sensor. A loop is thereby formed in the paper at the duplex section.
  • Page 444 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i 6. While the first sheet of paper is fed out, the second sheet of paper is taken up and fed in and the image of the fourth page of the original is printed.
  • Page 445 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i 4. The second sheet of paper is taken up and fed in and the image of the fourth page of the original is printed. The first sheet of paper stops temporarily at the re-feeding position.
  • Page 446 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i 1.13.2  Drive ADU reverse rotation clutch (CL7) Exit path switch solenoid (SD1) Fusing motor (M3) ADU forward rotation clutch (CL6) Paper exit roller Exit path switchback guide Reverse roller 1.13.3  Operation (1)  Transport control (a)  Paper exit switching mechanism...
  • Page 447 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i CLOSE Reverse roller Paper exit roller (c)  <Duplex printing> 1. The switchback guide turns to the OPEN mode and the paper is transported to the direction of the reverse roller. 2. The reverse roller rotates forward.
  • Page 448 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i Paper conveying path during switch back Scanner section Duplex guide Finisher section (3)  Finisher paper conveyance detection (bizhub C3851FS) • The model equipped with a finisher is provided with a finisher entrance sensor in place of the paper exit full sensor.
  • Page 449 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i Fusing section Machine cooling fan motor (FM2) 1.14  IMAGE STABILIZATION CONTROL 1.14.1  Overview • The machine provides the following image stabilization control to ensure stabilized print image. Purpose Control Control means To stabilize image density •...
  • Page 450 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i (2)  Dmax density adjustment control • The developing bias (Vdc) is adjusted to control changes in the solid density resulting from variations in developing characteristics and IDC sensor intensity, variations in sensitivity of the photoconductor, and changes in the environment, durability, and the amount of charge in toner.
  • Page 451 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i (c)  Stabilization start timing Types of stabilization start timing are shown below. Level 0* Executed immediately. Level 1* Executed at any of the following timing. Start of color printing/End of color printing/Before switching to color mode/Sorting by number of copies.
  • Page 452 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i Mode Image stabilization mode Operation condition Image stabilization setting • The number of paper printed after the last LD adjustment exceeds a predetermined value. Mode 2 Short image stabilization • A Dmax adjustment request is received as a result Standard or Color priority of the last gamma correction.
  • Page 453 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i Menu of service mode Type (mode) of image stabilization to be executed Stabilizer ([Service Mode] -> [Imaging Initialize + Image Stabilization Mode 1 Process Adjustment] -> [Stabilization]) Stabilization Only Mode 2 (6)  Expert Adjustment...
  • Page 454 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i (1)  Power supply WARNING When the power cord is unplugged after turning OFF the main power switch, partial power switches will remain powered for monitoring the operation of the main power switch.
  • Page 455 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i 1.15.2  Power key Power key (1)  Power key functions • The power key offers two functions, serving as the power save button and the sub-power switch found in conventional models, depending on how long it is held down.
  • Page 456 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i Mode State Power key LED (Reduce) • When an original is placed on the scanner, a job is received, or the machine is operated, the system wakes up. Sleep mode •...
  • Page 457 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i 1.16.2  Operation (1)  Function Motor name Function (purpose) Machine cooling fan (FM1) • Discharges heat generated from the DC power supply, or base board section to prevent the internal temperature of the machine from rising.
  • Page 458 C4000i/C3300i P THEORY OF OPERATION > 1. bizhub C4000i/C3300i Start key Data indicator Power key Warning indicator 1.18.2  Control • The lighting control for the LED on each indicator section is described below. (1)  Power key and Start key indicator section...
  • Page 459 C4000i/C3300i P THEORY OF OPERATION > 2. PF-P20/PF-P21 2.  PF-P20/PF-P21 2.1  Configuration [16] [15] [14] [13] [12] [11] [10] Tray 2 paper feed clutch (CL1/2) Tray 2 transport clutch (CL2/2) Tray 2 upper limit sensor (PS2/2) Feed roller Tray 2 transport sensor (PS6/2)
  • Page 460 C4000i/C3300i P THEORY OF OPERATION > 2. PF-P20/PF-P21 Tray 2 upper limit sensor (PS2/2) Paper lift-up lever Paper lift-up plate Tray 2 lift-up motor (M2/2) (2)  Down operation • When the tray is slid out of the machine, the coupling of the tray 2 lift-up motor and the lift-up plate drive shaft are disconnected from each other.
  • Page 461 C4000i/C3300i P THEORY OF OPERATION > 2. PF-P20/PF-P21 2.3.2  Pick-up roller retract mechanism • A mechanism to retract the pick-up roller is provided, in order to avoid damaging stacked paper when the paper feed tray is inserted. • When the tray 2 is open, the retraction lever in the back of the machine presses the pick-up roller up to the retract position.
  • Page 462 C4000i/C3300i P THEORY OF OPERATION > 2. PF-P20/PF-P21 • The paper taken up and fed in is conveyed onto the registration roller. • The paper is pressed against the stationary registration roller so that a loop is formed in the paper. The feed roller is then stopped. The loop thus formed in the paper corrects any mechanical skew in the paper.
  • Page 463 C4000i/C3300i P THEORY OF OPERATION > 2. PF-P20/PF-P21 Empty sensor actuator Tray 2 paper empty sensor (PS1/2) 2.3.8  Tray open/close detection control • The tray 1 set sensor detects a tray in the open or closed position. Tray 2 door sensor (PS4/2) 2.3.9  Paper misfeed detection control...
  • Page 464 C4000i/C3300i P THEORY OF OPERATION > 2. PF-P20/PF-P21 Tray 2 Tray 2 stopper (1)  Releasing the paper tray stopper • Press the stopper on its left side, the stopper lock will be released. (2)  Locking the paper tray stopper • Press the stopper on its right side, the stopper lock will be locked.
  • Page 465 C4000i/C3300i P THEORY OF OPERATION > 3. FS-P04 3.  FS-P04 3.1  Configuration • A finisher (FS-P04) is composed of a clincher, a staple cartridge and a safety switch, and the power supply is provided from the MFP main body. Clincher Cover...
  • Page 466 C4000i/C3300i P THEORY OF OPERATION > 4. AU-102 4.  AU-102 4.1  Configuration Authentication unit (AU-102) Finger Vein image 4.2  Operation • A finger vein pattern is used for personal identification. • Vein patterns are inside the body and cannot be visually recognized. This makes vein patterns extremely difficult to forge or falsify. The vein pattern authentication system can provide high security.
  • Page 467 C4000i/C3300i P THEORY OF OPERATION > 5. AU-201S 5.  AU-201S 5.1  Configuration Abcde Fgdhi ABCDE_Co. Non-contact IC card Read-write area Status LED USB connector (Type-A) 5.2  Operation • Place the non-contact IC card on the authentication device to read and write data.
  • Page 468 C4000i/C3300i P THEORY OF OPERATION > 6. EK-P08/EK-P09 6.  EK-P08/EK-P09 6.1  EK-P08 6.1.1  Configuration USB terminal (extension) USB terminal (standard) Local Interface Kit EK-P08 Voice guidance output terminal 6.1.2  Operation • The document can be printed directly from, or saved in, the USB memory.
  • Page 469 C4000i/C3300i P THEORY OF OPERATION > 6. EK-P08/EK-P09 Portable phone, PDA Local Interface Kit EK-P09 P-74...
  • Page 470 C4000i/C3300i P THEORY OF OPERATION > 7. UK-221 7.  UK-221 7.1  CONFIGURATION 7.1.1  Mounting position Upgrade kit (UK-221) 7.2  OPERATION 7.2.1  Outline When the upgrade kit is installed, the following functions can be added. • By connecting the MFP main body as a wireless LAN adapter to a wireless LAN access point connected to the LAN environment, a job can be executed.
  • Page 471 C4000i/C3300i P THEORY OF OPERATION > 7. UK-221 [11] Direct communication with a mobile device (Wired + [12] MFP main body (on startup) Wireless (Primary Mode), Wired + Wireless (Wi-Fi Direct)) NOTE ▪ To use the upgrade kit, the following settings are required.
  • Page 472 C4000i/C3300i P THEORY OF OPERATION > 7. UK-221 Basic concept of connection LAN environment Job received from a PC Wireless LAN access point Job received from a mobile device (3)  Wired+Wireless (Secondary Mode) • Use when the machine is connected to both a LAN environment and a wireless LAN environment.
  • Page 473 C4000i/C3300i P THEORY OF OPERATION > 7. UK-221 Wireless LAN access point Job received from a mobile device (4)  Wired+Wireless (Primary Mode) • Use when the machine is connected to both a LAN environment and a wireless LAN environment. • The LAN line is the main line, and the wireless LAN line is the sub line.
  • Page 474 C4000i/C3300i P THEORY OF OPERATION > 7. UK-221 (1)  Wired+Wireless (Secondary Mode) NOTE ▪ To awake from the ErP Auto Power Off mode, select [Awake with ARP + Unicast Communication]. 1. The machine waits for a startup indication that is sent via the wireless LAN communication.
  • Page 475 C4000i/C3300i P THEORY OF OPERATION > 7. UK-221 2. Receiving a startup indication from a client via the wireless LAN communication without via the wireless LAN access point to start up the MFP main body. • Receiving a startup indication from a PC to start up the MFP main body.
  • Page 476 C4000i/C3300i P THEORY OF OPERATION > 7. UK-221 2. Select the [Initial settings] tab, and select [Wake-On-Lan setting]. 3. Select the [Awake before print from Power Saving Mode] check box. P-81...
  • Page 477 C4000i/C3300i P THEORY OF OPERATION > 8. CU-202 8.  CU-202 8.1  CONFIGURATION 8.1.1  Configuration • The exhaust port is mounted to cover each suction duct. Thus, the clean unit can maximally collect UFP that is exhausted from the main body. Suction port (paper exit / developing / power supply...
  • Page 478 C4000i/C3300i P THEORY OF OPERATION > 8. CU-202 UFP filter Exhausted air from the power supply section/paper exit section of the main body Exhausted air from the machine Air flow inside the clean unit Exhausted air from the fusing section of the main body Exhausted air from the clean unit 8.2.2  Fan control...
  • Page 479 List of drive rollers and sensors (paper path) No. Section Roller name Drive power source Fusing motor (M3), ADU reverse rotation clutch (CL7), Reverse roller, roll ADU forward rotation clutch (CL6) Paper exit roller, roll Fusing motor (M3), ADU forward rotation clutch (CL6) Fusing pad, Fusing belt, Pressure roller Fusing motor (M3) ADU transport roller, roll...
  • Page 480 C4000i/C3300i Overall wiring diagram 1/4 TEM/ Fusing unit PS15 PH unit IDCS1 HUMS1 5 4 3 2 1 5 4 3 2 1 HVPS High voltage unit 1 2 3 1 2 3 1 2 3 10-W 14 15...
  • Page 481 C4000i/C3300i Overall wiring diagram 2/4 EK-P08/P09(Option) A1 A2 A3 A4 B1 B2 B3 B4 PJ11 PJ05 WLANB USBHB Wireless LAN board USB hub board UK-221 PJ14 PJ10 PJ09 Vender A12 A11 A10 only EK-P09 A1 A2 A3 CN26E CN31E...
  • Page 482 C4000i/C3300i Overall wiring diagram 3/4 19-J A10 A11 A12 B1 B2 B3 B4 B5 B6 B7 B8 B9 B10 B11 B12 1 2 3 4 8 7 6 5 4 3 3 2 1 1 2 3 4 5 6 7 8...
  • Page 483 C4000i/C3300i Overall wiring diagram 4/4 6 5 4 3 2 1 14-K 13 14 PCCB PC control board RXD : Reception data Tray2 8 9 10 11 12 13 14 15 8 9 10 11 12 TXD : Transmission data...
  • Page 484 C4000i/C3300i Overall wiring diagram EK-P08/P09(Option) A1 A2 A3 A4 B1 B2 B3 B4 TEM/ Fusing unit PS15 PH unit IDCS1 HUMS1 5 4 3 2 1 5 4 3 2 1 PJ11 PJ05 WLANB USBHB HVPS High voltage unit...
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