When The Bit Count Does Not Match Between The Server And The Client - Konica Minolta bizhub C3100P User Manual

4.3 Cannot print
Description of problem
A print is faint.
A print is dark.
Image colors run.
The background is dirty.
The degree of gloss is
uneven.
The density is uneven.
4.3.3

When the bit count does not match between the server and the client

If the print server is Windows Server 2008/Server 2008 R2/Server 2012/Server 2012 R2 and its OS bit count
does not match that of the client computer, an additional driver may not be installed normally in the print serv-
er.
To solve this problem, specify the setup information file (ntprint.inf) of the operating system with a different
bit number when installing the additional driver on the print server.
The following describes how to install the additional driver by specifying a setup information file on a different
computer from that of the print server.
Tips
- Before starting this procedure, prepare to configure a different client computer from that of the print
server and install the operating system that has a bit number different from that of the print server.
- On the print server side, the system drive of the client computer is assigned as the network drive. Con-
figure the setting to share the drive to be assigned in advance.
This example shows the operation when installing Windows Server 2008 (32-bit version) on the print server
and Windows Vista (64-bit version) on the client computer.
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Configure the setting to share the drive (ordinarily, drive C) where the client computer's operating sys-
tem is installed.
[Maintenance/Troubleshooting]
Cause
The laser lens is dirty.
Paper is damp.
Toner is running out in
the Toner Cartridge.
A Toner Cartridge is
damaged.
One or more Imaging
Unit are damaged.
The correct paper type is
not specified.
A Toner Cartridge is
damaged.
One or more Imaging
Unit are damaged.
A Toner Cartridge is
damaged.
One or more Imaging
Unit are damaged.
A Toner Cartridge is
damaged.
Toner is running out in
one or more Toner Car-
tridge, or any Toner Car-
tridge is damaged.
This machine has not
been placed on a level
location.
Remedy
Clean the laser lens.
Remove the damp paper, then replace it with
new dry paper.
Replace the Toner Cartridge.
Remove the Toner Cartridge, then check it for
damage. If the Toner Cartridge is damaged, re-
place it.
Remove Imaging Unit, then check them for
damage. If necessary, replace Imaging Unit.
When printing on thick paper, envelope, label
sheet, postcard, glossy paper, single side only
paper, special paper, or letterhead, specify the
paper type using the printer driver.
Remove the Toner Cartridge, then check it for
damage. If the Toner Cartridge is damaged, re-
place it.
Remove Imaging Unit, then check them for
damage. If necessary, replace Imaging Unit.
Remove the Toner Cartridge, then check it for
damage. If the Toner Cartridge is damaged, re-
place it.
Remove Imaging Unit, then check them for
damage. If necessary, replace Imaging Unit.
Remove the Toner Cartridge, then check it for
damage. If the Toner Cartridge is damaged, re-
place it.
Replace the Toner Cartridge.
Place this machine on a flat, hard, stable, and
horizontal surface (inclination within +/-1 de-
gree).
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