Ucd Voice Announce Group - Comdial DX-80 Installation And Maintenance Manual

Programming Abstract
•
Determine if the UCD Group Overflow destinations will be an extension of a recorded announcement device.
•
Program Overflow 1 Timer for the interval that a caller will remain on hold before hearing the first Overflow
announcement (or before she is routed to the overflow extension).
•
Program the Overflow 1 Destination (extension or RAD Device). If the destination is a third-party RAD
device that is connected to a DX-80 analog port, that port number must be programmed here. If the
destination is the DX-80 VP, the DX-80 VP directory number must be programmed here (usually 433).
•
Program Overflow 2 Timer and Destination similarly to Overflow 1. Overflow 2 Timer will result in the interval
following Overflow 1 and the interval between repeating Overflow 2.
•
Program the Overflow Count. (Number of times a caller in UCD Group Queue will hear the Overflow 2
announcement.)
•
Program the Reroute Destination. (Destination to route caller after she has heard the Overflow 2
Overflow Count
announcement "
•
If third-party RAD devices are used for RAD announcements, program those ports as Port Type "V.A."
•
If third-party RAD device traffic is expected to be high, program analog ports of type "V.A." into an available
UCD Group and program that UCD Group as Attribute "V.A."
Programming
Reference Uniform Call Distribution/Hunt Group for specific programming details.

UCD Voice Announce Group

The DX-80 system allows for the use of UCD Groups as a means of handling high traffic into third-party ancillary RAD
devices. Whenever the Overflow destinations of a UCD Group require the use of multiple ancillary devices to handle
the call traffic of announcements while callers are in UCD queue, these devices can be "
UCD Group) for access. Doing so allows any of the available devices to handle waiting calls with the same
announcement.
Related Features
Uniform Call Distribution Groups
Related Programming
Extension Application – Uniform Call Distribution – Attribute
Extension Application – Uniform Call Distribution – Members
Extension – Port Type
Conditions
a) All V.A. UCD Group Members must be assigned as Port Type "V.A."
b) All ancillary RAD Devices must be recorded individually for the same announcement.
c) This is not required when using the DX-80 VP system for UCD Overflow announcements.
Default Setting
Extension Application – Uniform Call Distribution – Attribute = UCD (Range is UCD/V.A.)
Extension Application – Uniform Call Distribution – Members = NULL
Extension – Port Type = "EXT" (Range is EXT/V.A./VM)
Programming Abstract
•
Select the UCD Group to be used as the V.A. (Voice Announcer) UCD Group.
•
Program the analog ports connected to RAD Devices as Port Type "V.A."
•
Program the analog RAD ports into the V.A. UCD Group.
•
Program the V.A. UCD Group as the Overflow Destination for the UCD Group.
P7290 IMM
DX-80 I M
NSTALLATION AND AINTENANCE
" times.
3-245
M
ANUAL
pooled
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Recorded Announcement Devices