Ucd / Hunt Groups (1~24) 410~433 (Linear/Distributed/All Ring) - Comdial DX-80 Installation And Maintenance Manual

Operation – Setup
Program an available Feature Button for the Transfer/Answer code operation. (Reference Flexible Feature
Button Programming)
Operation – Use
1. While on a CO Line call and another call is ringing, initiate the transfer process.
a. Press
b. Dial the destination intercom extension number.
Or...
a. Press the DSS button of the destination extension number.
2. Press the Transfer/Answer button. The transfer is completed and the ringing call is answered.
Conditions
Ringing calls must be ringing at your extension for feature to operate.
UCD / Hunt Groups
(Linear/Distributed/All Ring)
UCD (Uniform Call Distribution) is an incredibly flexible function of the DX-80 system. Simply stated, UCD Grouping
allows system resources (primarily extensions) to be linked for call handling. The DX-80 has 24 UCD Groups. Each
group has a lead (or pilot) number. This is the access point of the UCD Group. Extensions may call a group of
extensions by dialing the associated UCD Group number. Calls may also be transferred to UCD Groups for handling
by one of the UCD Group Members. UCD Group Members are often referred to as "Agents." The use of Agent and
Member in this material is synonymous.
The DX-80 allows each UCD Group to be configured in one of three ways:
•
Linear
•
Distributed
•
All Ring
When configured as "Linear" the UCD Group functions such that calls to the group or calls transferred to the group
are routed to the group members beginning with the first member every time. That is, the first Member of a Linear
UCD Group will be the primary answering point for all calls received by this group. Each subsequent Member
receives calls only when the previous Member(s) are unavailable to take a call. (Unavailable is determined by the
following status' Busy, DND active, Agent Log Off active, or when calls to the member go unanswered.)
When configured as "Distributed" the UCD Group functions such that calls to the group or calls transferred to the
group are routed to group members in a uniformly distributed fashion. That is, each new call is routed to the next
available UCD Member such that previous call routing is retained. If the third UCD Group Member handled the last
call into the UCD Group, the next call to this UCD Group will be routed to UCD Group Member 4 regardless of the
status of other UCD Group Members. (Assuming Member 4 is available.) (Unavailable is determined by the following
status' Busy, DND active, Agent Log Off active, or when calls to the member go unanswered.)
When configured as "All Ring" the UCD Group functions such that calls to the group or calls transferred to the group
are routed to all group members simultaneously. That is, for each call into the UCD Group, all available members
ring. (Unavailable is determined by the following status' Busy, DND active, Agent Log Off active, or when calls to the
member go unanswered.)
UCD Group call handling is greatly enhanced by waiting call provisioning. While a caller waits for a UCD Group
Member to answer (in queue), several queued call operations are possible. These are:
No Answer – Member advancement
Overflow 1 Destination programming
Overflow 2 Destination programming
Overflow Count programming
Reroute Destination programming
P7290 IMM
DX-80 I
NSTALLATION AND
the Transfer button
.
3-237
M M
AINTENANCE ANUAL
(1~24) 410~433