Recorded Announcement Device - Comdial DX-80 Installation And Maintenance Manual

Related Programming
Call Handling - XFR_I Recall, XFR_B Recall
Operation
1. Operation of recall is associated to feature invoked (transfer, Hold, etc.)
2. While a CO line recalls the initiator, the initiator or any extension (with normal access of that CO Line) may
answer the recall ringing line.
Conditions
a) Recalling CO Lines will follow Call Forward destination settings.
b) Recalls are not directed to the programmed Alternate Attendant extension.
c) When a holding or transferred call begins to recall, the outside party will hear transfer ring-back tone.
d) During recall, the CO line returns to System Hold allowing any extension with normal CO line receive
privileges to retrieve the recalling line.
Default Settings
Call Handling – Hold Reminder (See Hold Reminder)
Call Handling – Ex_Hold Time (See Hold – Exclusive)
Call Handling – XFR_I Recall (See Transfer)
Call Handling – XFR_B Recall (See Transfer)
Call Handling – Hold Recall – SLT (See Hold – Common)
Call Handling – Hold Recall – DEKT (See Hold – Common)
Programming Abstract
See the programming instructions for the specific feature.

Recorded Announcement Device

Recorded Announcement Devices (RADs) are third-party ancillary analog message devices connected to specially
programmed analog ports for the purpose of playing announcements while callers wait for their call to be answered.
This call scenario is part of the UCD Group call distribution process.
A typical RAD message is, "Please continue to hold. Your call will be handled in the order in which it was received."
The significant advantage of these announcements is the software control of callers waiting in queue for a UCD
Agent to become available. A caller can be played messages to assure them that they are still in queue and not
forgotten while the system maintains the queue priority. See UCD Groups.
The DX-80 enhances this function significantly through the use of integrated RAD messages as part of the voice mail
implementation. Whenever the optional DX-80 Hard Drive Voice Mail is installed into the DX-80 system platform,
RAD announcement space is allocated for each of the UCD Group Overflow and Re-route Destinations. This
significantly reduces the cost and complexity of applying this function to UCD operation.
Related Features
UCD Voice Announce Group
Related Programming
Extension – Port Type
Extension Application – Universal Call Distribution – Overflow
Extension Application – Universal Call Distribution – ReRoute
Extension Application – Universal Call Distribution – Attribute
Operation
No user specific operation is required. When UCD queued callers are routed to Recorded Announcement
Devices/Integrated RAD the message is played at the programmed intervals.
P7290 IMM
DX-80 I M
NSTALLATION AND AINTENANCE
3-204
M
ANUAL
Voice Mail - Digital Integration