Transfer And Answer Call !68; Ucd / Hunt Groups (1~24) 410~433 (Linear/Distributed/All Ring) - Comdial DX-80 Installation & Maintenance Manual

Note: Changes made via PC-DBA are not updated to the DX-80 system memory until a "SEND" function
has been performed. Please refer to the Programming section of this manual to learn more about this
procedure.
Transfer and Answer Call
Transfer and Answer is a convenience feature that speeds the process of completing a transfer and answering a
ringing call by making the operation possible by one button. (This feature must be used from a feature button that has
been designated for the purpose.)
When a busy extension user (secretary or attendant) is in the process of transferring a call and another call rings in,
the Transfer/Answer button can be pressed to complete the transfer and answer the ringing call at the same time.
Related Features
Transfer
Operation – Setup
Program an available Feature Button for the Transfer/Answer code operation. (Reference Flexible Feature
Button Programming)
Operation – Use
1. While on a CO Line call and another call is ringing, initiate the transfer process.
a. Press
b. Dial the destination intercom extension number.
Or...
a. Press the DSS button of the destination extension number.
2. Press the Transfer/Answer button. The transfer is completed and the ringing call is answered.
Conditions
Ringing calls must be ringing at your extension for feature to operate.
UCD / Hunt Groups
(Linear/Distributed/All Ring)
UCD (Uniform Call Distribution) is an incredibly flexible function of the DX-80 system. Simply stated, UCD Grouping
allows system resources (primarily extensions) to be linked for call handling. The DX-80 has 24 UCD Groups. Each
group has a lead (or pilot) number. This is the access point of the UCD Group. Extensions may call a group of
extensions by dialing the associated UCD Group number. Calls may also be transferred to UCD Groups for handling
by one of the UCD Group Members. UCD Group Members are often referred to as "Agents." The use of Agent and
Member in this material is synonymous.
The DX-80 allows each UCD Group to be configured in one of three ways:
•
Linear
•
Distributed
•
All Ring
When configured as "Linear" the UCD Group functions such that calls to the group or calls transferred to the group
are routed to the group members beginning with the first member every time. That is, the first Member of a Linear
UCD Group will be the primary answering point for all calls received by this group. Each subsequent Member
receives calls only when the previous Member(s) are unavailable to take a call. (Unavailable is determined by the
following status' Busy, DND active, Agent Log Off active, or when calls to the member go unanswered.)
P7290 IMM
DX-80 I
NSTALLATION AND
the Transfer button
.
3-238
M M
AINTENANCE ANUAL
Flexible Feature Button Programming
(1~24) 410~433
!68