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Changing System Options and Programming Exceptions
1.
From the Line Group Exceptions screen, press [F2] (HoldTime Max-
imum).
The following prompt appears:
MAXIMUM HOLDTIME (minutes) :
Line Group A: - B: - C: - D: -
2.
Enter
on
Field) to keep the current value.
If you want to enter threshold values, enter a number of minutes (1
3.
through 99) for each group. If you do not want to activate this excep-
tion for a particular group, enter a hyphen.
4.
Press [F8] (Enter Data).
The prompt clears and the function keys change.
Choose another activity from this screen, or press [F8] (Admin
5.
Exceptns) to return to the Exception Settings screen.
6.
Press [F8] (Admin Menu) when you finish programming exceptions.
The following message appears when the exception threshold is met:
*** Group A – Line XXXXX Hold Time >= 3 minutes
HoldTime Minimum
(Minimum Line Holding Time)
The line holding time refers to the number of seconds a line has been in use
for a single call. If you turn on this exception, CMS notifies you when the
length of time a line has been in use is less than the threshold you set. If the
holding time of a line is consistently short, it may indicate a problem with the
line.
1. Press [F3] (HoldTime Minimum).
The following prompt appears:
MINIMUM HOLDTIME (seconds) :
Line Group A: - B: - C: - D:
or
to turn this exception on or off, or press [F6] (Next
off
\
ON/OFF?
ON/OFF ?
\
-
Programming Exceptions 4-25
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