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Supervising CMS
NOTE:
This feature is not in effect when CMS is in Night Service. When in Night
Service, CMS does not display the F1 function key in the Split Status
screen.
[F3] (Next page) or (previous page). press these function keys to toggle
between the pages of the "SPLIT STATUS INFORMATION" screen when
there are more than 14 agents in a split.
If you are on the first page of the screen,
bottom of the screen. If you are on the second page of the screen,
vious Page
[F4] (Events Log). Press this function key to select the Events Log screen.
It lists the 19 most recent exceptions, system functions, and system
errors. For more information, see "Using the Events Log Screen, " in this
chapter.
[F5] (Line Status). Press this function key to select the Line Status screen.
It displays information about every line and every line group. For more
information, see "Using the Line Status Screen, " in this chapter.
[F6] (Split Status). press this function key to view another Split Status
screen. You are prompted to enter a split number.
[F7] (Config Screen). Press this function key to select the Configuration
screen. From that screen you can begin dynamic reconfiguration of your
system. For more information, see "Dynamic Reconfiguration," in this
chapter.
[F8] (System Status). Press this function key to select the System Status
screen. It summarizes the activity in each split and line group. For more
information, see "Using the System Status Screen, " in this chapter.
is presented at the bottom of the screen.
is presented at the
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Monitoring Call Management 6-23
Pre-
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