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Changing System Options and Programming Exceptions
Bon Voyage Travel
Exception
AGENTS
Talk Time >= xxx sec
After Call Work >= xxx min
ACW Time Limit >= xxx min
Refused Call
SPLITS
# Abandon Calls >= xx
# Calls Waiting >= xx
Oldest Call Wait >= xxx sec
Avg Speed Answer >= xxx sec
LINE GROUPS
All Lines Busy >= xxx sec
Line Hold Time >= xx min
Line Hold Time <= xx sec
ALERTS
Alert Line Button Numbers
F Agent
F Split
lExceptns 2Exceptns 3Exceptns 4 Alert
Figure 4-3. Exception Settings Screen
Use this screen to turn exceptions on or off and set exception thresholds for
each split or line group.
From this screen you may also assign line button numbers to external wall-
mountable lamps or bells to be used as external alerts. The external alerts
can be associated with those exceptions that are displayed with the dividing
slash(-/-). When assigned, the external alert Iamp is lit or the bell rings when-
ever the corresponding exception occurs. External alerts are discussed in
detail starting on page 4-26.
Initially, all exceptions are set to Off and all thresholds are blank.
EXCEPTION SETTINGS
S p l i t / L i n e
On/Off
l/A
off
off
off
off
off
off
off
10s/2
off
12s/-
off
5s/-
off
off
1: 29 2: 30 3: - 4: -
F Group
F Assign
ADMIN CMS R3.O ll:20p 03/25
2/B
3/C
-
-
-
-
-
-
-
-
-
3/1
2/1
2/1
5s/2
3s/2
3s/-
10s/-
4s/-
4s/-
-
-
-
Programming Exceptions 4-11
G r o u p — ,
4/D
5
6
-
-
-
-
-
-
-
-
-
-/-
-/-
-/-
-/-
-/-
-/-
-/-
-/-
-/-
-/-
-
F10 - Help
F Admin
8
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